GRP Series - Hot Desking

Hot Desking feature provides the ability to share the same desk phone by multiple users at different periods of time. Users can login to any Hot Desk-enabled phone (using same SIP server) by entering only extension ID and password, and start to make/receive calls or check messages using their own extension number.

Hot Desking feature can be used at shared/co-working offices, companies with fieldworkers, call centers where employees have flexible schedules, split shifts or work at multiple locations.

Using Hot Desking will help companies to use office space and equipment in more efficient way, minimize hardware phones cost, ensure employees accessibility and productivity from any Hot Desk-enabled phone and maintain the professionalism of a single office extension even in co-working or shared offices.

Important: Each extension that will be used with Hot Desking should have identical SIP User ID and SIP Authenticate ID on the server side. If your SIP server supports Hot Desking, make sure to enable it on the server before proceeding with below steps.

ENABLING HOT DESKING FEATURE ON GRP26XX

Configuring Hot Desking Feature (Public Mode)

Please refer to below steps to configure Hot Desking/Public Mode feature:

1. Access phone’s web GUI 🡪Accounts 🡪 Account 1 🡪 General Settings.
2. Enter SIP server address in SIP Server field.
3. Click Save button.
4. Navigate to Settings 🡪 General Settings.
5. Set Enable Public mode to Enabled to enable the Hot Desking feature.
6. Press Save and Apply button.
7. Reboot the phone.

Agent Log in

When the phone boots up with Public Mode enabled or after agent logout, the phone will prompt users to provide username and password to start using the phone.

Please refer to below steps to login in Hot Desking/Public Mode:

1. Enter the Username of your SIP account.

2. Enter the Password of your SIP account.

3. Press Login softkey to connect your extension.

4. The phone contacts the SIP server using provided Username and Password to authenticate; once done, the account will be registered and can be used on this phone.

Agent Log Out

After using the phone, users can disconnect from the Hot Desking/Public Mode to allow other users to work with this shared desk phone.

Please refer to following steps to log out:

1. Access the Phone LCD Menu settings by pressing the main Menu button.
2. Navigate to Log out to disconnect from the Public Mode.

Note: You can also Log out by pressing the soft key LogOut in the idle screen.

SUPPORTED DEVICES

Following table shows Grandstream products supporting Hot Desking feature: