GXV34x0 – Admin Guide

Thank you for purchasing Grandstream GXV34x0 IP Multimedia Phone for Android^TM. The GXV34x0 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video conferencing solution and the functionality of an Android tablet to offer an all-in-one communications solution. All the models come with HD resolution capacitive touch screen with different sizes, GXV3450 has 5″ 1280×720 while GXV3470 and GXV3480 come 1280×800 and they support 7″ and 8″ respectively, tiltable camera with privacy shutter that supports 1080p 30fps HD video, dual Gigabit ports with PoE/PoE+, HD audio, integrated Wi-Fi 6 (Dual band 802.11a/b/g/n/ac/ax) & Bluetooth 5, rich peripheral interfaces, and Android 14 By combining a state-of-the-art IP video phone, an advanced video conferencing solution, and the functionality of a tablet, businesses throughout the world can now use the GXV34x0 for all communication and productivity needs.

PRODUCT OVERVIEW

Feature Highlights

The following tables contain the major features of the GXV34x0:

GXV34x0 Features in a Glance

Technical Specifications

The following tables resume all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GXV34x0 series.

• GXV3480 Technical Specifications

GXV3480 Technical Specifications

• GXV3470 Technical Specifications

GXV3470 Technical Specifications

• GXV3450 Technical Specifications

GXV3450 Technical Specifications

GETTING STARTED

Equipment Packaging

This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV34x0 series.

• GXV3480

[wptb id=51034]

GXV3480 Equipment Packaging

• GXV3470

[wptb id=51037]

GXV3470 Equipment Packaging

• GXV3450

[wptb id=51041]

GXV3450 Equipment Packaging

Description of the GXV34x0

GXV3480

• Front View

Item	Name	Description
1	Front Camera	Mega pixel front camera. The angle can be adjusted, and the camera can be blocked by scrolling up/down the wheel on the back of the camera.
2	MWI LED Indicator	To indicate message status, call status and phone’s system status using the LED indicator.
3	LCD	8″ (1280×800) capacitive (10 points) IPS LCD touch screen.
4	Back	Tap to go back to the previous menu.
5	Menu	Press MENU key to access phone’s display settings, edit widgets and thread manager. Or press and hold on the MENU key for 2 seconds to enter managing application interface directly.
6	Home	Tap to go back to Home screen; or touch and press for about 2 seconds to take a screenshot of phone’s screen.
7	Volume Up	Tap to turn up the call volume and media volume.
8	Volume Down	Tap to turn down the call volume and media volume.
9	Handset	Off hook to use handset as the audio channel for calls and media.

• Back View

Item	Name	Description
1	Camera Adjusting Wheel	Scroll up/down to adjust the camera angle.
2	Phone Stand (built-in)	Adjust the phone stand angle to place the phone on the desk.
3	Headset Port	RJ9 headset connector port (supporting EHS with Plantronics headset).
4	Handset Port	RJ9 handset connector port.
5	LAN Port	10/100/1000Mbps RJ-45 port connecting to Ethernet. PoE/PoE+ is supported.
6	PC Port	10/100/1000Mbps RJ-45 port connecting to PC.
7	Power Jack	12V DC Power connector port.
8	Side Connectors Cover	USB 3.0 port, Type-C, HDMI-out, 3.5mm headset port, HDMI-in” Note: Type-C port only supports data transfer and charging , and not video output.

• Side View

Item	Name	Description
1	USB Port	USB devices can be connected via the USB port. For example, connect a USB flash drive to save captured pictures.
2	Type-C port	Used for USB Device mode. Connect the GXV3480 to a USB Host device, such as a PC, the GXV3480 will act as its USB external audio device.
3	HDMI Output Interface	Connect to HDMI input devices (e.g., TV)
4	3.5mm Headset Port	Connect 3.5mm headset.
5	HDMI Input Interface	Connect presentation device (e.g., a laptop).

GXV3470

• Font View

Item	Name	Description
1	Front Camera	Mega pixel front camera. The angle can be adjusted, and the camera can be blocked by scrolling up/down the wheel on the back of the camera.
2	MWI LED Indicator	To indicate message status, call status and phone’s system status using the LED indicator.
3	LCD	7″ (1280×800) capacitive (5 points) IPS LCD touch screen.
4	Back	Tap to go back to the previous menu.
5	Menu	Press MENU key to access phone’s display settings, edit widgets and thread manager. Or press and hold on the MENU key for 2 seconds to enter managing application interface directly.
6	Home	Tap to go back to Home screen; or touch and press for about 2 seconds to take a screenshot of phone’s screen.
7	Volume Up	Tap to turn up the call volume and media volume.
8	Volume Down	Tap to turn down the call volume and media volume.
9	Handset	Off hook to use handset as the audio channel for calls and media.

• Back View

Item	Name	Description
1	Camera Adjusting Wheel	Scroll up/down to adjust the camera angle.
2	Phone Stand (built-in)	Adjust the phone stand angle to place the phone on the desk.
3	Headset Port	RJ9 headset connector port (supporting EHS with Plantronics headset).
4	Handset Port	RJ9 handset connector port.
5	LAN Port	10/100/1000Mbps RJ-45 port connecting to Ethernet. PoE/PoE+ is supported.
6	PC Port	10/100/1000Mbps RJ-45 port connecting to PC.
7	Power Jack	12V DC Power connector port.
8	Side Connectors Cover	USB 3.0 Port, USB 2.0 Port, HDMI Port, 3.5mm Headset Port.

• Side View

Item	Name	Description
1	USB 3.0 Port	Faster USB 3.0 port to storage as an example.
2	USB 2.0 Port	USB devices can be connected via the USB port. For example, connect a USB flash drive to save captured pictures.
3	HDMI Output Interface	Connect to HDMI input devices (e.g., TV).
4	3.5mm Headset Port	Connect 3.5mm headset.

GXV3450

• Front View

[wptb id=32121]

GXV3450 Front View

• Back View

[wptb id=32121]

GXV3450 Back View

Connecting and Setting Up the GXV34x0

The GXV34x0 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall mounting.

Using the Phone Stand

• GXV3480

The GXV3380 has a built-in phone stand. To use it, pull out the phone stand handle on the back of the phone. Adjust the angle as preferred and make sure the phone stands still on the desktop. (see figure below).

• GXV3470

For installing the phone on the table with the phone stand, attach the phone stand by screwing the 4 screws on the upper half side using a Philips head screwdriver (see figure below).

• GXV3450

For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand, (upper half, bottom part).

Using the Slots for Wall Mounting

• GXV3480

1. Attach the wall mount to the slots on the back of the phone;
2. Attach the phone to the wall via the wall mount hole;
3. Pull out the tab from the handset cradle (see figure below);
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall.

• GXV3470

1. Remove the desktop bracket by unscrewing the 4 screws with a Philips head screwdriver.
2. Attach the wall mount to the slots on the back of the phone.
3. Attach the phone to the wall via the wall mount hole.
4. Pull out the tab from the handset cradle (see figure below).
5. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall.

• GXV3450

1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.
2. Attach the phone to the wall via the wall mount hole.
3. Pull out the tab from the handset cradle (see figure below).
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall.

Connecting the GXV34x0

To setup your GXV34x0, please follow the steps below:

1. Connect the handset and main phone case with the phone cord;
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;
3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 2, this step could be skipped;
4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait for the main screen display to show up;
5. Using the web configuration interface or from the menu of the touch screen, you can further configure network connection using static IP, DHCP etc.

Cleaning the Phone

For daily dust removal and fingerprint removal, please use the screen cleaning cloth in the factory package to wipe the phone. For some special cases like medical environment, you can use medical alcohol or isopropanol. The steps are as followed:

1. Before cleaning the phone, stop using it and disconnect it from the power supply.
2. Spray a small amount of disinfectant on screen, camera, handle and other places that are easily touched by users.
3. Wipe the phone with screen cleaning cloth.
4. Power on until the disinfectant is completely volatilized.

GXV34x0 LCD SETTINGS

The GXV34x0 LCD MENU provides an easy access to the settings on the phone. Some of the settings from Web GUI could be configured via the LCD as well. The following table shows the LCD setting menu options.

[wptb id=80109]

GXV34x0 LCD Settings

Access LCD Settings

To open the settings menu, you should:

• Tap on

  

  Settings app on the screen. Or;
• Swipe down from the top of the home screen to open the notifications panel and hit the

  

  Settings icon in the top right corner.

Status

Account Status

This page displays all the available accounts on the phones with their respective status (Registered/Unregistered and Activated/Inactivated).

Network Status

This page displays Network status including IPv4/v6 address, subnet mask, gateway, DNS server…

System Info

This page shows system info including RAM Available Memory, Android Version, System Version, Hardware version …

Storage Status

This page shows device storage status (Storage used and available Storage).

Network

Users can configure Ethernet settings, Wi-Fi, VPN, PPPoE and other advanced network settings here.

Ethernet Settings

• IP Mode: Selects which Internet protocol to use. When both IPv4 and IPv6 are enabled, phone attempts to use preferred protocol first and switches to the other choice if it fails.
• IPv4 Settings: Here user can configure the IPv4 address Type. If DHCP is selected, the phone will get an IP address automatically from the DHCP server in the network. This is the default mode. If Static IP is selected, manually enter the information for IP Address, Subnet Mask, Default Gateway, DNS Server and Alternative DNS server. If PPPoE is selected, type PPPoE Account ID and PPPoE Password provided from the PPPoE server to get authenticated for network access.
• IPv6 Settings: Here user can configure the IPv6 address Type. If Auto-configured is selected, the phone will get an IP address automatically from the DHCP server in the network. This is the default mode. If Static IP is selected, manually enter the information for IP Address, Prefix Length, DNS Server and Alternative DNS server.
• 802.1x mode: This option allows the user to enable/disable 802.1x mode on the phone. The default setting is disabled. To enable 802.1x mode, select from the available modes: EAP-MD5, EAP-TLS and EAP-PEAP

Wi-Fi

• Tap on “Wi-Fi” to turn on/off Wi-Fi connection. By default, it’s turned off.
• Tap on “Wi-Fi Band” to select the band, three options are available: 2.4G & 5G, 2.4G or 5G
• Select the Wi-Fi SSID from the available list then enter the password to get connected, there are also options for a proxy or assigning a static IP.
• In case the Wi-Fi SSID is not showing up on the Available WLAN List or it’s hidden, then scroll down to the bottom of the page and tap on Add network, then enter the name of the SSID and the password to connect.

VPN

Enable / Disable OpenVPN for Android.

General Network Settings

• LLDP

Turn on/off LLDP on the GXV34x0. If turned on, the phone will be able to discover the LAN polices as set up in the switch side to obtain network settings such as VLAN tag, Layer 2 QoS 802.1p priority and Layer 3 QoS in a plug-and-play manner.

• LLDP TX Interval

Specifies the time interval, in seconds, between successive LLDP-MED transmission cycles

• Layer 3 SIP QoS

This field defines the layer 3 QoS parameter for SIP packets.

This is the value used for IP Precedence, Diff-Serv or MPLS. The Default value is 26.

• Layer 3 Audio QoS

This field defines the layer 3 QoS parameter for audio packets. This is the value used for IP Precedence, Diff-Serv or MPLS. The Default value is 46.

• Layer 3 Video QoS

This field defines the layer 3 QoS parameter for video packets. This is the value used for IP Precedence, Diff-Serv or MPLS. The Default value is 34.

• Applied to the Second Layer of Data QoS 802.1Q/VLAN tag (Ethernet)

This field contains the value used for layer 2 VLAN tagging for the Ethernet network.

The Default value is 0.

• Applied to the Second Layer of Data QoS 802.1p Priority (Ethernet)

This assigns the priority value of the Layer 2 QoS packets on the Ethernet Network.

The Default value is 0.

Proxy Settings

For some network setup, it is required to connect to the Internet via proxy server. Manually configure “HTTP/HTTPS Proxy Hostname“, “HTTP/HTTPS Proxy Port” and “Bypass Proxy For” in proxy settings for the phone to get Internet connection successfully.

Hotspot & tethering

The GXV34x0 phones can serve as a Wi-Fi access point for other devices to provide wireless access to the network if the Portable Wi-Fi hotspot is turned on.

1. Turn on hotspot by tapping on “Portable Wi-Fi hotspot“. Icon

   

   will show on the top status bar.
2. Tap on “Set up Wi-Fi hotspot” to configure network SSID, security type and password. Please make sure the password has at least 8 characters. Otherwise, users won’t be able to save the setting.
3. On the other device that needs Wi-Fi access, turn on Wi-Fi, look for the SSID of the GXV34x0 hotspot and enter authentication information to get connected.

Wi-Fi Display

Wi-Fi Display allows mirroring the screen of GXV34x0 to any device that supports Wi-Fi display mirroring functionality for example like smart TVs…

Features

In this menu, users can configure different features related to each account of the active accounts:

Call Forward

The incoming call to a SIP account can be forwarded to another account using different rules.

Call Forward: Call forwarding feature is disabled. This is the default setting. Tab to activate.

Call Forward Type:

• Unconditional: Forward all calls to a number.

• Time based: Set the time range and number to be forwarded the calls to. In this time range, calls are forwarded to the number specified in “In Time Forward To“; out of this time range, calls are forwarded to the number specified in “Out Time Forward To“.

• Others: Configure Call forward when the phone is Busy or on DND or based on No Answer Out.

Auto Answer

IF Enabled and set to “Always“, the phone will automatically turn on the speaker phone to answer all incoming calls.

If enabled and set to “Enable Intercom/Paging“, the phone will answer the call based on the SIP info header sent from the server/proxy.

By default, it’s turned off.

Call Block

Blacklist: This menu allows configuring a black list of number that will be blocked from calling the phone, users can either enter the numbers to block manually, from contacts or from call history.

Block Anonymous Calls: when enabled the phone rejects all the anonymous calls, users can choose on which account this setting is to be applied

Account Ringtones

Select a ringtone for the incoming call to the SIP account chosen. The system ringtone is set by default.

Shared Call Appearance (SCA)

Shared Call Appearance (SCA): Enable or disable SCA on the account.

Enable Barge-in: If set to “Yes”, the user could barge into an active call on a shared line.

Auto Fill Call Park Code: If set to “Yes”, the configured “Call Park Service Code” will be automatically filled in on the phone’s dial pad when picking up the parked call. This is used when “Special Mode” is set to “BroadSoft” (from web UI or provisioning) and “Enable SCA” is set to “Yes”.

Call Park Service Code: Configure the retrieving feature code for call parking. If “Auto Fill Call Park Code” is set to “Yes”, this call park service code will be automatically filled in on the phone’s dial pad when picking up the parked call. This is used when “Special Mode” is set to “BroadSoft” (from web UI or provisioning) and “Enable SCA” is set to “Yes”.

Line-size Timeout (s): Configure the time for the line can be seized (in seconds) when using shared line. The default setting is 15 seconds. For Shared Call Appearance, phone will send a SUBSCRIBE-request for the line-seize event package whenever a user attempts to take the shared line off hook. “Line Seize Timeout” is the line-seize event expiration timer.

Bluetooth

Bluetooth: Tap on “Bluetooth” to turn on/off Bluetooth connection. By default, it’s turned off.

Enable Handsfree Mode: Tap on “Enable handsfree mode” to activate it.

Show received files: Shows the Transfer history of Bluetooth files

Additional Settings: This menu is available only when the Bluetooth is enabled:

Device Name. Tap to change the name of the GXV34x0, which is displayed on other Bluetooth devices when discovered. By default, it’s “GXV34x0_XXXXXX” where “XXXXXX” are the last 6 digits of the phone’s MAC address plus 2, for e.g. If the phone’s last 6 digits of MAC address is D33B4C, the Bluetooth’s name would be GXV34x0_D33B4E.

Visibility timeout. Tap to select the timeout interval among “2 minutes”, “5 minutes”, “1 hour” or “never”. By default, the visibility timeout is 2 minutes.

Visibility to nearby Bluetooth devices. Sets the visibility of the phone to other Bluetooth devices. Normally this option is enabled during pairing process so that other Bluetooth devices can discover the GXV34x0.

Available devices: This section will show the available devices for pairing. Tap on to initiate scan process on the GXV34x0 to discover the Bluetooth devices within the range.

Virtual Background

This setting defines the virtual background that will be displayed by default when a video call is initiaed.

Dynamic Lock

In this setting, the user enables a security feature called dynamic lock, this feature allows the GXV34xx phone to be automatically locked once the cellphone paired with the GXV34xx through bleutooth is out of range.

Basics

Sound

Use the Voice settings to configure the phone’s sound mode, volume, ring tone and notification tone.

• Silent mode. Tap on it to turn on/off the sound from speaker when there is an incoming call.
• HDMI. Only when plugging in HDMI cable. If enabled, the media channel will switch to HDMI.
• Media Volume. Adjust the sound volume for media audio
• Alarm Volume. Adjust the alarm ring volume
• Ring Volume. Adjust the phone ringing volume
• Ringtone. Select phone’s ringtone for incoming call.
• Default Notification Ringtone. Select notification ringtone.
• Default Alarm Ringtone. Select the alarm ringtone
• Other Sounds. Enable/disable Dial pad tones, Screen Locking Sounds, Touch Sounds and Button Tones.

Display

• Brightness. Tap on Brightness and scroll left/right to adjust the LCD brightness.
• Screen timeout. Tap to open the dialog to set the screen timeout interval.
• Screensaver timeout. Tap to set the screensaver timeout interval.
• Screensaver.
  1. Screensaver: If screensaver is set, please tap on

     

     to set use a network images or use local or images as screensaver and set the Animation Interval between the images.
  2. Clock: If the clock is set as screensaver, tap on

     

     and set the clock style and the Night Mode
• Font size. Tap on it to adjust the font size for LCD screen.
• Use Server Wallpaper: Tap to activate Server Wallpaper.
• Server Wallpaper Path: set the wallpaper based on server.

Language & Keyboard

Language: Tap to open the list of chosen languages, Language Number 1 is the language used on the phone. Tap on Add a Language to add more languages to the list.

Keyboards: Set up default input method for on-screen and physical keyboard and the different parameters of the related to the Keyboard use. The default input method is Android Keyboard.

• On-screen keyboard:
  1. Android keyboard (AOSP): Set up the language used on Android keyboard and configure its different parameters including sound, auto-correction, word suggestion and so on.
  2. Manage on-screen Keyboards. Tap on the + sign to choose which keyboard to use on the phone.

• Physical Keyboard: When the physical keyboard is connected to the phone, users will have the possibility to choose a keyboard among the available ones on the virtual keyboard:
  1. Use on-screen keyboard: this option gives the possibility if keep showing the virtual keyboard even if the physical one is connected to the phone.
  2. Keyboard shortcuts: Display available shortcuts.

Tools:

• Spell checker. Configure whether to check spellings and select the language to check.
• Autofill Service: Select or Add a service for autofill (usernames, password…).
• Personal dictionary. Add new words to user’s dictionary so that they won’t be displayed as error in the text.
• Pointer Speed: Adjust the sensitivity of the mouse pointer.

Date & Time

• Enable and use specified NTP server address. Assign the URL or IP Address of NTP Server. The default NTP Server used is pool.ntp.org
• Set date. Set the current date.
• Set time. Set the time manually.
• Select time zone. Select the time zone.
• Use 24-hour format. Check/uncheck to display the time using 24-hour time format or not. For example, in 24-hour format, 13:00 will be displayed instead of 1:00 p.m.
• Select date format. Select the format of year, month and day for the date to be displayed.

Security Settings

• Device Security-Screen lock: Set up pattern or password for screen lock. Wizard will be provided to set up the pattern. The screen will be locked after booting up or the screen is off (i.e., screensaver screen activated, or manually slide down Status Bar🡪Screen Off

  

  to turn off LCD). Users will then be required to enter password or pattern to login. When the screen is locked, users can still be able to answer or reject incoming call.
• Privacy-Show passwords: Check/uncheck to show/hide letters when user’s type screen lock password instantly.
• Device Admin–Device admin apps: View or deactivate device administrators.
• Credentials Storage
  • Trusted CA Credentials. Display trusted CA certificates for system or user. Users can tap on the certificate to check the credential details or disable it.
  • User Credentials. View and modify stored credentials
• Advanced
  • Trust Agents. View or deactivate trust agent.
  • Apps with usage access. Manage what apps have access to app-usage data on your device.

Peripherals

Plug in RJ9/EHS Headset. Switch the media channel to RJ9 headset after plugging in the corresponding port.

Accounts

Add a system account to synchronize contacts calendars and other information.

Power Information

PoE Power Supply notification. If enabled, the phone’s system will display a notification of disabling USB, HDMI-in and HDMI-out when PoE is used. If disabled, the notification will not be shown.

PoE Power Supply Limitation. When enabled, the device would display a warning that it is powered by PoE, and using USB interface or Type-C interface will cause insufficient power supply and reboot.

Accessibility

Services: installed services will be listed here

System:

• Magnification: Android built in tool to magnify the screen with triple tap.
• Autoclick (dwell timing): works with a connected mouse. user can set the mouse cursor to click automatically when the cursor stops moving for a certain amount of time.
• Speak passwords: read out passwords using the in-built screen reader, Talkback. This makes is easier for users to fill in passwords.
• Large mouse pointer: makes the mouse pointer larger
• Touch & hold delay: select the touch and hold delay

Display:

• Color inversion: Tap to invert colors
• Color correction: allows to adjust how colors are displayed on the device

Reboot the Phone

Press to reboot the phone. A confirmation window will pop up to Cancel or go on with the reboot.

Apps

Application Management

Tap on an application, a process or a service to open it. The Application Info screen for each application lists its name, version, size, etc. Depending on the app, it may also include options for managing the application’s data, forcing the application to stop, and disabling the application. Usually the options are:

• Tap the “Force stop” softkey to stop an application forcefully. This setting might not be valid for some applications.
• Tap the “Stop” softkey to stop an application gracefully. This setting might not be valid for some applications.
• Tap the “Disable” softkey to disable the application. Users could tap on “Enable” to turn it back on again. This usually applies to the built-in applications.
• Tap the “Uninstall” softkey to uninstall the applications.
• Storage provides storage information that an application uses on the phone. Tap “Clear data” to delete an application setting and other data. This setting might valid for some applications. If the application stores data in a temporary space of the phone’s memory, “Cache” lists how much information is stored.
• Tap on “Clear cache” to clear the cache.
• “Permissions” lists information of the data that the app has access to. For example, the application might access the location information, storage, phone calls etc.
• “Open by default“. If the application is configured to launch certain file type by default, tap on “Clear defaults” to reset this.
• If an application is misbehaving, tap on “Report” softkey (if available) to send the developer information for the application.
• Memory will show the memories used on the phone by the applications
• Modify System settings gives the application the permission to modify the system settings
• Store provides Information about the Install source of the App

Default Application

This page allows to set default applications to launch with certain actions. Default applications can be set for following actions:

• Opening Links. Select which application to use as default when clicking on a web link (browser); when opening a picture (gallery) or when opening a music file (music).
• Assist & Voice Input. Select a default application if previously installed.
• Home app. Select default launcher application if already installed.
• Browser app. Select default browser if more than one is installed.
• Emergency app. Select emergency default application if already installed.

Notification Center

Tap on an application, process or service to open it. The notification Info screen for each application lists supported actions and allow user to activate/deactivate each notification. Following notifications can be configured (supported notifications depend on the applications):

• Block all.
• Show silently.

Advanced

Account Settings

Account Settings page allows to configure SIP settings for each account. Tap on Account# to access the settings, when configured press ✔ sign (on the top right corner) to confirm the changes, or press back button to cancel them. Users can press Empty configuration on the bottom of the page to clear all the settings. Following settings can be configured for each account. Refer to [Account/SIP/General Settings] for description of each option.

• Account Activation.
• Account Name.
• SIP Server.
• SIP User ID.
• SIP Authentication ID.
• SIP Authentication Password.
• Outgoing Proxy Server.
• Voicemail access number.
• Outgoing call display name.

System Update

This page allows to initiate upgrade process by checking if a new firmware is available in the configured firmware server path, and then upgrading if available. Users can press Settings to configure Firmware/Provisioning settings directly from the phone’s LCD. Following settings can be configured from this screen:

• Firmware upgrade and configuration file detection. This will send a request to firmware and provisioning server to upgrade/provision the phone if the files are available on the servers.
• Firmware:
  • Upgrade Mode: This field allows the user to choose the firmware upgrade method: TFTP, HTTP or HTTPS.
  • HTTP/HTTPS username: The user name for the HTTP/HTTPS server if set up on the server.
  • HTTP/HTTPS password: The password for the HTTP/HTTPS server if set up on the server.
  • Firmware Server Path: This defines the server path for the firmware server. It can be different from the configuration server for provisioning.
• Config:
  • Upgrade mode: This field allows the user to choose the provisioning method: TFTP, HTTP or HTTPS.
  • HTTP/HTTPS username: The user name for the HTTP/HTTPS server if set up on the server.
  • HTTP/HTTPS password: The password for the HTTP/HTTPS server if set up on the server.
  • Config Server Path: This defines the server path for the provisioning server. It can be different from the firmware server.

Syslog

• Syslog level: Select the level of logging for syslog. The default setting is “None”. There are 4 levels: DEBUG, INFO, WARNING and ERROR.
• System log protocol: Select the protocol of syslog (UDP or SSL/TLS).
• Syslog server address: The URL/IP address for the syslog server. If the GXV34x0 has network connection, the phone will send the syslog packets to this server address.
• System log keyword filter: Only send the syslog with keyword, multiple keywords are separated by comma. Example: set the filter keyword to “SIP” to filter SIP log.

System Security

• Disable Web Login: This disables web GUI access.
• Developer Mode. To enable/disable developer mode.
• Revoke debugging authorizations. To Revoke access to debugging from all computers previously authorized.
• Factory Reset. Restore default settings.

GXV34x0 WEB GUI SETTINGS

The GXV34x0 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the application phone through a Web browser such as Microsoft’s IE, Mozilla Firefox, Google Chrome and etc.

Status Page Definitions

Status/Account Status

Account	16 SIP accounts on the phone.
SIP User ID	SIP User ID for the account.
SIP Server	URL or IP address, and port of the SIP server. Note: this parameter also supports domain string such as “grandstream”.
Status	Registration status for the SIP account.
GS Wave	Users can click “Enter” button to open GS Wave web page.

Status/Network Status

MAC Address	Global unique ID of device, in HEX format. The MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the back of the device.
NAT Type	Type of NAT connection used by the phone.
IPv4
IPv4 Address Type	Configured address type: DHCP, Static IP or PPPoE.
IPv4 Address	IP address of the phone.
Subnet Mask	Subnet mask of the phone.
Default Gateway	Default gateway of the phone.
DNS Server 1	DNS Server 1 of the phone.
DNS Server 2	DNS Server 2 of the phone.
IPv6
IPv6 Address Type	Configured address type: DHCP, Static IP or PPPoE.
IPv6 Address	IPv6 address of the phone.
IPv6 Gateway	IPv6 gateway of the device.
IPv6 DNS Server 1	IPv6 DNS Server 1 of the phone.
IPv6 DNS Server 2	IPv6 DNS Server 2 of the phone.

Status/System Info

[wptb id=108679]

Status/System Info

Account Page Definitions

GXV34x0 phones has 16 lines that can be configured to accommodate 16 independent SIP accounts. Each account has an individual configuration page.

Account/General Settings

Account/SIP/General Settings

Media NAT Traversal ICE Configuration

After configuring NAT Traversal, the Media NAT Traversal method can be selected to determine how media streams traverse NAT devices. When Media NAT Traversal is enabled, the STUN/TURN Server configuration options are displayed.

Candidate Type configures the type of candidate addresses to collect. This option is displayed only when Media NAT Traversal is set to “ICE”.

The example below demonstrates how to configure ICE using the public Google STUN server. Configure the STUN/TURN Server settings as follows:

• Type: STUN
• Address:stun.l.google.com:19302
• Transport: UDP

Since STUN and STUNS servers do not require authentication, the Username and Password fields can be left blank. These fields are only required when a TURN server is used.

After applying the configuration, place a call using the account on which Media NAT Traversal is configured. Communication with the configured STUN server can be verified by examining the captured packets. A successful configuration is indicated by STUN Binding Request and Binding Response messages exchanged between the phone and the configured STUN server, as shown in the image below.

Account/SIP Settings

Account/SIP/SIP Settings

Account/SIP/Codec Settings

Account/Call Settings

Account/SIP/Call Settings

Account/Advanced Settings

Account/SIP/Advanced Settings

Account/Special Features

Account/SIP/Special Features

Phone Settings Page Definitions

Phone Settings/General Settings

[wptb id=108603]

Phone Settings/General Settings

Phone Settings/Call Settings

Phone Settings/Call Settings

Phone Settings/Ringtone

[wptb id=108598]

Phone Settings/Ringtone

Phone Settings/Video Settings

[wptb id=108695]

Phone Settings/Video Settings

Phone Settings/Multicast Paging

[wptb id=79941]

Phone Settings/Video Settings

Phone Settings/Account Disaster Recovery

[wptb id=79935]

Phone Settings/Account Disaster Recovery

Network Page Definitions

Network Settings/Ethernet Settings

IP Mode	Selects the Internet protocol to use. When both IPv4 and IPv6 are enabled, phone will attempt to use the preferred protocol first and switches to the other protocol if there are any issues.
Different Networks for Data and VoIP Calls	Configures whether to set up different networks for the phone data and the call. If set to “Yes”, you need to configure the data network and VoIP network respectively.
IPV4
IPv4 Address Type	Configures the appropriate network settings on the phone. Users could select from “DHCP”, “Static IP” or “PPPoE”(Point-to-point Protocol over Ethernet). By default, it is set to “DHCP”.
DHCP VLAN Override	Selects the DHCP Option VLAN mode. When set to “DHCP Option 132 and DHCP option 133”, the phone will get DHCP option 132 and 133 as VLAN ID and VLAN priority. When set to “Encapsulated in DHCP Option 43”, the phone will get values from Option 43 which encapsulate VLAN ID and VLAN priority. Note: Please make sure the “Allow DHCP Option 43 and Option 66 to Override Server” setting under maintenance🡪upgrade is checked. The default setting is ” Encapsulated in DHCP Option 43 “.
DHCP Host name (Option 12)	Sets the name of the client in the DHCP request. It is optional but may be required by some Internet Service Providers.
Vendor Class ID (Option 60)	Configures the vendor class ID header in the DHCP request. The default setting is Grandstream GXV3480.
IP Address	Defines the phone’s static IP address if the static IP is used.
Subnet Mask	Determines the network’s subnet mask if the static IP is used.
Default Gateway	Defines the network’s gateway address if the static IP is used.
DNS Server 1	Configures the primary DNS IP address if the static IP is used.
DNS Server 2	Configures the secondary DNS IP address if the static IP is used.
PPPoE Account ID	Configures the PPPoE account ID if the PPPoE is used.
PPPoE Password	Sets the PPPoE password if the PPPoE is used.
Layer 2 QoS 802.1Q/VLAN Tag (Ethernet) for Data	Assigns the VLAN Tag of the Layer 2 QoS packets for Ethernet. The Default value is 0 Note: When Different Networks for Data and VoIP Calls set to Yes, then this option will be applied for Data.
Layer 2 QoS 802.1p Priority Value (Ethernet) for Data	Assigns the priority value of the Layer 2 QoS packets for Ethernet. The Default value is 0. Note: When Different Networks for Data and VoIP Calls set to Yes, then this option will be applied for Data.
IPV6
IPv6 Address Type	Configures the appropriate network settings on the phone. Users could select from “Auto-configured” or “Statically configured”.
Enable IPv6 Privacy Address	Configures whether to enable IPv6 privacy address. If enabled, the device will carry multiple IPv6 addresses. Note: This may cause problems with some servers such as BroadSoft and result in account registration failure (invalid or no response).
Static IPv6 Address	The static IPv6 address when static IPv6 is used.
IPv6 Static Gateway	The static gateway when static IPv6 is used.
IPv6 Prefix Length	Enter the IPv6 prefix length in “Statically configured” IPv6 address type. Default is 64.
DNS Server 1	The DNS Server 1 when static IP is used.
DNS Server 2	Configures the secondary DNS IP address.
Layer 2 QoS 802.1Q/VLAN Tag (Ethernet) for VoIP Calls	When Different Networks for Data and VoIP Calls set to Yes, then this option will be applied for VoIP traffic. Assigns the VLAN Tag of the Layer 2 QoS packets for Ethernet for VoIP Calls. The Default value is 0.
Layer 2 QoS 802.1p Priority Value (Ethernet) for VoIP Calls	When Different Networks for Data and VoIP Calls set to Yes, then this option will be applied for VoIP traffic. Assigns the priority value of the Layer 2 QoS packets for Ethernet for VoIP Calls. The Default value is 0.
802.1x Mode
802.1x mode	Enables and selects the 802.1x mode for the phone system. The supported 802.1x modes are: EAP-MD5, EAP-TLS, EAP-PEAP The default setting is “Disable”.
802.1x Identity	Enters the identity information for the selected 802.1x mode. (This setting will be displayed only if 802.1 X mode is enabled).
802.1x Secret	Enters the secret for the 802.1x mode. This option will appear when 802.1x mode is EAP-MD5 or EAP-PEAP.
802.1X CA Certificate	Uploads the CA Certificate file to the phone. (This setting will be displayed only if the 802.1 X mode is enabled)
802.1X User Certificate	Loads the Client Certificate file to the phone. (This setting will be displayed only if the 802.1 X TLS mode is enabled)

Network Settings/Wi-Fi Settings

Wi-Fi Basics
Wi-Fi Function	Enables/disables the Wi-Fi feature. The default setting is “Disable”.
Wi-Fi Band	Sets the type of Wi-Fi Band (2.4G & 5G, 2.4G or 5G). The default setting is 2.4G&5G.
ESSID	Allows to scan and select the available Wi-Fi networks within the range if the Wi-Fi feature is enabled. Click on “Select” to select the Wi-Fi network to connect to. The ESSID will be auto filled in the ESSID filed.
Add Network
ESSID	Determines the ESSID of the selected Wi-Fi network. It can be auto filled by clicking the select button on the web page.
Security Mode for Hidden SSID	Defines the security mode used for the wireless network when the SSID is hidden. Default is “None”.
Password	Determines the password for the selected Wi-Fi network.
Advanced Settings
Country Code	Configure Wi-Fi country code. The default value is “United States of America”. Note: Reboot is required to take effect.

Network Settings/OpenVPN® Settings

[wptb id=108698]

Network Settings/OpenVPN® Settings

Network Settings/Advanced Network Settings

[wptb id=108617]

Static DNS Cache

In this section, the user can create DNS records which the IP phone can fall back to, to resolve the DNS queries when the DNS server is unreachable or the query fails to resolve.

From the tabs, select the DNS record you want to create—NAPTR, SRV, or A—then click “Add”.

• NAPTR DNS Record

NAPTR stands for Naming Authority Pointer, it’s a DNS record that dictates which service to use and under which protocol to use, and which SRV record to query.

Enter the parameters required based on the description of each option in the table below.

• SRV DNS Record

SRV DNS is a record that provides the server, the port, and the priority when more than one server is used for loadbalancing and/or failover.

• A DNS Record

DNS A record is simply the record that is responsible for translating the domain name to a IPv4 or a IPv6 address. In the chain of DNS query resolution, this record is the last to query after the service, the protocol, the port, and the domain name are provided.

Network Settings/SNMP Settings

[wptb id=49987]

Network Settings/SNMP Settings

Network Settings/Affinity Settings

[wptb id=51529]

Network Settings/Affinity Settings

System Settings Page Definitions

System Settings/Time and Language

System Settings/Time and Language

System Settings/Security Settings

System Settings/Preferences

[wptb id=79976]

System Settings/Preferences

System Settings/TR-069

Enable TR-069	Sets the phone system to enable the “CPE WAN Management Protocol” (TR-069). The default setting is “Yes”.
ACS URL	Specifies URL of TR-069 ACS (e.g., http://acs.mycompany.com), or IP address. Default setting is “https://acs.gdms.cloud”
ACS User Name	Enters user name to authenticate to ACS.
ACS Password	Enters password to authenticate to ACS.
Periodic Inform Enable	Sends periodic inform packets to ACS. Default is “Yes”.
Periodic Inform Interval (s)	Configures to sends periodic “Inform” packets to ACS based on specified interval. Default setting is 86400.
Connection Request User Name	Enters user name for the ACS to connect to the phone.
Connection Request Password	Enters password for the ACS to connect to the phone.
Connection Request Port	Enters the port for the ACS to connect to the phone.
CPE Cert File	Uploads Cert File for the phone to connect to the ACS via SSL.
CPE Cert Key	Uploads Cert Key for the phone to connect to the ACS via SSL.

Maintenance Page Definitions

Maintenance/Upgrade

Maintenance/Upgrade/Firmware

[wptb id=51822]

Maintenance/Upgrade/Config File

Maintenance/Upgrade/GUI Customization File

Maintenance/Upgrade/Provision

Maintenance/Upgrade/Advanced Settings

Maintenance/Upgrade

Maintenance/System Diagnosis

[wptb id=96143]

Maintenance/System Diagnosis

Maintenance/Event Notification

Set the URL for events on phone web GUI, and when the corresponding event occurs on the phone, the phone will send the configured URL to SIP server. The dynamic variables in the URL will be replaced by the actual values of the phone before sending to SIP server, in order to achieve the purpose of events notification. Here are the standards:

1. The IP address of the SIP server needs to be added at the beginning and separate the dynamic variables with a “/”.
2. The dynamic variables need to have a “$” at the beginning. For example: local=$local
3. If users need to add multiple dynamic variables in the same event, users could use “&” to connect with different dynamic variables. For example: 192.168.40.207/mac=$mac&local=$local
4. When the corresponding event occurs on the phone, the phone will send the MAC address and phone number to server address 192.168.40.207.

Bootup Completed	Configures the event URL when phone boots up.
Incoming Call	Configures the event URL when phone has an incoming call.
Outgoing Call	Configures the event URL when phone has an outgoing call.
Offhook	Configures the event URL when the phone is off-hook.
Onhook	Configures the event URL when the phone is on-hook.
Missed Call	Configures the event URL when the phone has new a missed call.
Connected	Configures the event URL when a call is established.
Disconnected	Configures the event URL when a call is disconnected.
DND On	Configures the event URL when DND is enabled.
DND Off	Configures the event URL when DND is disabled.
Forward On	Configures the event URL when the forward feature is enabled on the phone.
Forward Off	Configures the event URL when the forward feature is disabled on the phone.
Blind Transfer	Configures the event URL when users transfer a call with blind transfer on the phone.
Attended Transfer	Configures the event URL when users transfer a call with attended transfer on the phone.
On Hold	Configures the event URL when users hold a call on the phone.
UnHold	Configures the event URL when users resume a call on the phone.
Log On	Configures the event URL when users log on the phone successfully.
Log Off	Configures the event URL when users log off the phone.
Register	Configures the event URL when an account in the phone is registered successfully.
Unregister	Configures the event URL when an account in the phone is unregistered.

Maintenance/Voice Monitoring

Session Report
VQ RTCP-XR Session Report	When enabled, phone will send a session quality report to the RTCP server at the end of each call.
Interval Report
VQ RTCP-XR Interval Report	When enabled, phone will send an interval quality report to the RTCP server periodically throughout a call
VQ RTCP-XR Interval Report Period (s)	Configures the interval (in seconds) that the phone will send an interval quality report to the RTCP server during a call.
Alert Report
Warning Threshold for MOSLQ	Configures the threshold value of listening MOS score (MOS-LQ). The threshold value of MOS-LQ will trigger the phone to send a warning alert quality report to the RTCP server. Please note the configured threshold is 10 times the actual value.
Critical Threshold for MOSLQ	Configures the threshold value of listening MOS score (MOS-LQ). The threshold value of MOS-LQ will trigger the phone to send a critical alert quality report to the RTCP server. Please note the configured threshold is 10 times the actual value.
Warning Threshold for Delay (ms)	Configures the threshold value of one-way delay (in milliseconds) which will trigger the phone to send a warning alert quality report to the RTCP server.
Critical Threshold for Delay (ms)	Configures the threshold value of one-way delay (in milliseconds) which will trigger the phone to send a critical alert quality report to the RTCP server.

Maintenance/Scheduled Tasks

[wptb id=86982]

Maintenance/Scheduled Tasks

Applications Page Definitions

Applications/Programmable Keys

Applications/Programmable Keys

Extension Boards

When plugged in extension boards, the configuration page will show Extension Boards automatically. And the Programmable Key APP wouldn’t be usable through LCD.

[wptb id=108707]

Extension Boards

Applications/Contacts

Applications/Contacts

Applications/LDAP Phonebook

In this page, the user can configure an LDAP integration which allows retrieving contact information from phonebooks located on an LDAP server. LDAP can also be used to look up the caller ID when a call is received to provide additional information like the name of the caller.

[wptb id=72049]

Applications/LDAP Phonebook

Applications/Enterprise Directories

Applications/Enterprise Directories

Applications/Remote Phonebook

Applications/Remote Phonebook

Applications/Recording

Call Recording
File name	Displays the name of the recording file
Duration	Displays the duration of the phone call
Date	Displays the date the call was recorded on
Operation	Delete, Modify or download the recording file
Normal Recording
File name	Displays the name of the recording file
Duration	Displays the duration of the phone call
Date	Displays the date the call was recorded on
Operation	Delete, Modify or download the recording file

Applications/Recording

Value-added Service/Value-added Service

Value-added Service (0/25)
Service Type	Users can set the service type to “Door System” to configure the door system options, or to “DTMF” to set DTMF content to send it during calls.
Door System Type	Set the door system type to “GDS” if the GDS door system is used, or set it to “Baudisch” if another door system brand is used. Note: Each GDS door system has 2 different access passwords to control 2 doors separately named as [Related Display Name1] & [Related Display Name2] below for door 1 and 2 respectively.
System Number	Specifies the door system number which is the SIP user ID configured on door system or its IP address, if the door system is using IP call. It enables to show open door button when caller number or IP address matches with this setting. e.g:”36311″ or “192.168.124.81”. Note: When set “Door System Type” to “Baudisch” a “configure” button will appear to allow user to configure groups of door system URL and User ID for 100 entries. System Number: This is used to configure the User ID of door system. Once configured, only the call from this User ID would use door system while other calls use the default mode. System Address: This is used to input the IP address or URL of the system in order to identify the call from door system. Users can set HTTP authentication credentials on the URL for Door Systems that require authentication to send HTTP stream. The URL format will be similar to the following: http://username:password@192.168.1.150/goform/stream?cmd=get&channel=4
Display Name	Configures the display name of the door system. When the call matches the configured system number, the name will be displayed on LCD.
Related Display Name1	Configures the name that will be displayed on LCD for door 1 when the call matches the configured GDS door system number.
Access password	Determines the door system password which should match the one configured on the used door system settings. In case the GDS is set as ‘Door System type’ parameter, the password should match the one configured on the GDS to open door 1.
Related Display Name2	Indicates the name that will be displayed on LCD for door 2 when the call matches the configured system number.
Access password	The configured password should match the one configured on the GDS to open door 2.
System Ringtone	Allows users to configure the ringtone for the door System. Users can choose different ringtones from the dropdown list.
DTMF Content	Set the DTMF content that is going to be sent when the DTMF button is pressed under Call screen🡪“Keypad”.
General Settings
Display Open Door Button when Calling	Configures whether display Open Door button when there is an incoming call. If set to “Yes”, you cannot open door with DTMF when preview function is disabled, the phone will hide open door button automatically.
Enable Preview	Configures whether to enable preview function or not. If set to “No”, you cannot open door with DTMF when there is an incoming call, the phone will hide open door button automatically.

UPGRADING AND PROVISIONING

The GXV34x0 phones can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address.

Examples of valid URLs:

firmware.grandstream.com/BETA

firrmware.grandstream.com

Upgrade and Provisioning Configuration

There are two ways to setup upgrade and provisioning on GXV34x0 phones. They are Keypad Menu and Web GUI.

• Configure via keypad Menu
  In GXV34x0 Settings, select Advanced 🡪 System Updates.
  1. Press Detect New Version to check for new firmware versions if available.
  2. Press on Start provision to trigger the provision process

3. Press settings icon to configure upgrade settings. Users may then select the upgrade mode and enter the IP address or FQDN for the Firmware server and the Config server. After making the changes, tap Save button to save the change. Then reboot the phone or go back and press Detect New Version.

• Configure via Web GUI

Open a web browser on PC and enter the IP address for the GXV34x0 phone. Then login with the administrator username and password (that needs to be at least 6 characters). Go to Maintenance 🡪 Upgrade. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS). Save and apply the changes, press Upgrade button or reboot the phone to initiate firmware upgrade process.

Upload Firmware Locally

If there is no HTTP/TFTP server, users could also upload the firmware to the GXV34x0 directly via Web GUI. Please follow the steps below to upload firmware to GXV34x0 locally.

1. Download the latest GXV34x0 firmware file from the following link and save it in your PC.

https://www.grandstream.com/support/firmware

2. Log in the Web GUI as administrator in the PC.

3. Go to Web GUI🡪Maintenance🡪Upgrade.

4. Click the “Upload” button, a window will be prompted to select firmware file to upload.

5. Select the firmware file from your PC. Then uploading progress will show at the button where it was “Upload” in the above step.

6 . When uploading is done, users can see the upgrading process starts on the GXV34x0 LCD.

7. The phone will reboot again with the new firmware version upgraded.

Upgrade via USB flash drive

For users that could not use remote upgrade or could not access the phone’s Web GUI to upload firmware, upgrading via USB flash drive is an alternative. Follow the steps below to upgrade GXV34x0 USB flash drive.

Step 1: Plug in USB flash drive into your PC USB (Type-A) port. Download the firmware file to PC and save it in the root directory of USB flash drive.

Note:

• You can copy firmware to different USB flash drives. Multiple GXV340 upgrades can be performed simultaneously.
• Please make sure the firmware filename is gxv3480fw.bin, gxv3470fw.bin or gxv3450fw.bin.

Step 2: Remove the USB flash drive from the PC and insert it to GXV34X0 USB (Type-A) Port.

Step 3: Wait for a moment, GXV34X0 will automatically detects the current version and the new version. Following pop-up window will displayed on LCD screen.

Step 4: Click “OK” , the device will perform upgrade automatically. This process will takes about 3 minutes.

Note: When prompted by this screen, ensure that the USB flash drive is inserted into the device.

Step 5: Wait until the upgrading is done. The GXV34X0 will reboot itself. Go to Settings ->Status->System Info to check the firmware current version.

No Local Firmware Servers

Service providers should maintain their own firmware upgrade servers.  For users who do not have a TFTP/HTTP/HTTPS server, some free Windows version TFTP servers are available for download from:

https://www.solarwinds.com/free-tools/free-tftp-server and http://tftpd32.jounin.net/.

Please check our web site at https://www.grandstream.com/support/firmware for latest firmware.

Instructions for local firmware upgrade via TFTP:

1. Unzip the firmware files and put all of them in the root directory of the TFTP server;
2. Connect the PC running the TFTP server and the GXV34x0 device to the same LAN segment;
3. Launch the TFTP server and go to the File menu🡪Configure🡪Security to change the TFTP server’s default setting from “Receive Only” to “Transmit Only” for the firmware upgrade;
4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface;
5. Configure the Firmware Server Path to the IP address of the PC;
6. Update the changes and reboot the GXV34x0.

End users can also choose to download a free HTTP server from https://httpd.apache.org/ or use Microsoft IIS web server.

Provisioning and Configuration File Download

Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP, HTTP or HTTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the same or different from the “Firmware Server Path”.

A configuration parameter is associated with each particular field in the web configuration page. A parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric numbers. i.e., P2 is associated with the “Admin Password” in the Web GUI🡪System Settings🡪Security Settings🡪User Info Management page. For a detailed parameter list, please refer to the corresponding firmware release configuration template in the following link:

https://www.grandstream.com/support/tools

When the GXV34x0 boots up, it will issue TFTP or HTTP request to download a configuration XML file named “cfgxxxxxxxxxxxx” followed by “cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the MAC address of the phone, i.e., “cfg000b820102ab” and “cfg000b820102ab.xml”. If downloading “cfgxxxxxxxxxxxx.xml” file is not successful, the provision program will download a model specific file “cfggxv34x0.xml” then a generic cfg.xml file. The configuration file name should be in lower case letters.

For more details on XML provisioning, please refer to the following document:

https://documentation.grandstream.com/knowledge-base/sip-device-provisioning-guide/

Note:

When the prompt in the figure below shows up, it means the firmware/config authentication failed. So the user will be required to check the username/password on device web UI 🡪 Maintenance 🡪Upgrade:
Firmware HTTP/HTTPS username
Firmware HTTP/HTTPS password
Config HTTP/HTTPS username
Config HTTP/HTTPS password

FACTORY RESET

Restore to Factory Default via LCD Menu

In order to restore the GXV34x0 unit to factory reset via the LCD Menu, please, refer to the following steps:

1. On GXV34x0 idle screen, go to Settings 🡪 Advanced 🡪 System Security 🡪 Factory reset.

2. Tap on OK to confirm.

Restore to Factory Default via the Web GUI

1. Login GXV34x0 Web GUI and go to Maintenance 🡪 Upgrade 🡪 Advanced Settings.
2. At the bottom of the page, click on the Reset button for Factory reset.

3. A dialog box will pop up to confirm factory reset;

4. Click OK to restore the phone to factory settings.

Restore to Factory Default via Hard Keys

For users that could not restore the GXV34x0 to factory reset via LCD Menu or the Web GUI, restoring the unit via Hard keys is an alternative. Please, follow the steps below to restore the GXV34x0 via Hard Keys:

1. Power cycle the GXV34x0.
2. Press and hold the numeric keypad 1+9 for more than 10s (GXV3450 support) or press and hold the reset pin hole for more than 10s (GXV3470 & GXV3480 support).
3. The LCD screen will display “Factory reset, please wait”.
4. The GXV34x0 will reboot with factory default settings.

SAFE MODE

Users can enter safe mode by pressing the Menu button during bootup. Before entering the safe mode, please power cycle the phone and when the plain text “GRANDSTREAM” shows up, immediately press and hold the Menu button when the five buttons light up again after the top right LED flash ends. Users will see the phone boot up in safe mode.

Under safe mode, only the system applications will be up and running. Normally safe mode is not needed unless the phone cannot function anymore caused by incompatible 3^rd party applications. For example, if a 3^rd party application is downloaded and installed on the phone that cause the phone keep crashing or freezing and users cannot operate on the phone’s settings, users can enter safe mode to remove the 3rd party application and boot up in normal mode again.

Screen Sharing

Screen Sharing is a feature available on the GXV34xx video phones series.

This feature allows the user to cast the presentation from a PC to destination display output.

After logging in the web UI as administrator:

1. Click on the web UI -> Share Screen on the top right corner

2. Select an interface from the tabs. Then the other side would display the PC interface in the video call.

LCD Control

The LCD control feature is added to the GXV34xx video phone series starting from firmware 1.0.3.4, it allow the users to remotely access the LCD inteface of the GXV34xx video phone and modify its parameters as if it is being modified from the LCD screen directly.

To enable the LCD control from web UI:

1. Enter the GXV34xx IP address on a browser.
2. Once connected to the web UI interface select the LCD Control option on the top right corner:

3. Once selected you will automatically be prompted with a pop up that displays a screen cast of the GXV34xx LCD screen, where you can modify the parameters of the device, in the same way you would on the actual device.

ZOOM MODE

Zoom Mode is added to the web UI to fully integrate the device with the Zoom app. Zoom Mode can be accessed from the web UI’s top right corner, as shown below. The Zoom app will be launched automatically by the device. When enabled, the phone only runs the Zoom app.

Zoom Phone Appliance

After enabling the zoom mode, Only The following Tabs will be available for preview or configuration:

• Status
  1. Network Status
  2. System info

• Network Settings
  1. Ethernet Settings
  2. Wi-Fi Settings
  3. OpenVPN Settings
  4. Advanced Network Settings
  5. SNMP Settings
• System Settings
  1. Time and Language
  2. Security Settings
  3. Preferences
  4. TR069

• Maintenance
  1. Upgrade
  2. System Diagnostics

Zoom Desk Phone

This mode enables Zoom account “Keys & Positions” display based on index without displaying all the keys from the top.

When this mode is enabled, certain configuration pages become inaccessible.

ONE-CLICK CONFIGURATION

“One Click Configuration” is a specialized application designed to simplify the Process of SIP registration of the GXV Phones on the same network as the GCC601X.

Its primary function is to help provision an account from the PBX module of the GCC601x to a designated GXV device within the same network as the GCC.

How it works

• When your GXV34xx device boots up on the same network as GCC601X, the app is ready to help provision an account from the GCC device.
• Create the extension that you want to provision to the GXV device under the UC Endpoints module of the GCC601X, once created, an automatic 6-digits ID code will be generated for the specific extension, you can also manually provide a pin for the extension between 3-6 digits.

• Open the One-click configuration app, then simply input the unique ID code provided by GCC601X under the Fast Provision section of the UC Endpoints module of the GCC device.
• The app verifies the entered profile code to ensure it’s correct and authentic.

• Once the code is validated, the GCC610x/W automatically provisions the assigned account to your GXV device.

• To prevent unauthorized access attempts, the app temporarily suspends provisioning for a brief period (typically 15 minutes) if the profile code is incorrectly entered multiple times.

“One-Click Configuration” simplifies the setup process for GXV34xx devices by automating the provisioning of assigned accounts based on a unique profile code, while also implementing security measures to safeguard against unauthorized access attempts.

SDK-Based Configuration Support

Grandstream offers a dedicated Software Development Kit (SDK) that allows developers and system integrators to programmatically configure IP phone settings and apply changes dynamically using method calls, without relying solely on manual Web UI or provisioning files.

This SDK is especially useful for large-scale deployments, custom user interfaces, or enterprise integrations where automated configuration is critical.

Key Capabilities

• Modify device configuration parameters (e.g., SIP settings, tone settings, UI behavior) via API calls.
• Apply changes instantly or with controlled timing (e.g., post-reboot, or on user-triggered events).
• Integrate with enterprise applications (e.g., CRM, UC platforms) for dynamic user-specific provisioning.
• Query current settings for monitoring or backup purposes.

Example Use Case

Imagine an enterprise environment where guest users log in from shared desk phones. A backend system can use the SDK to:

1. Detect a login request from the user interface or web app.
2. Pass the SIP credentials to the phone programmatically.
3. Set session-specific settings like ringtone, timeout, and PIN.
4. Trigger re-registration or reboot as needed—all without IT admin involvement.

// Example SDK pseudocode
PhoneDevice.connect("192.168.1.100")
PhoneDevice.setSetting("guest_login", true)
PhoneDevice.setSetting("sip_user", "guest123")
PhoneDevice.setSetting("sip_password", "GxvSecure!")
PhoneDevice.setSetting("timeout", 600)
PhoneDevice.applyChanges()

Integration and Access

To obtain the SDK and implementation guide:

• Contact Grandstream support or your regional sales representative.
• Access requires approval and may be restricted to partners, integrators, or enterprise customers.
• Full SDK documentation includes supported methods, authentication, and example code snippets.

Best Practices

• Always test SDK calls in a staging environment before deploying to production.
• Use secure network paths when pushing sensitive configurations.
• Apply user roles and permissions if SDK access is exposed to third-party systems.

EXPERIENCING THE GXV34x0 APPLICATION PHONE

Please visit our website: https://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products.

We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.

Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support.

Thank you again for purchasing Grandstream Enterprise Application phone, it will be sure to bring convenience and color to both your business and personal life.

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* Android is a trademark of Google LLC.

* Zoom is Registered Trademarks of Zoom Video Communications, Inc.

© 2002-2014 OpenVPN Technologies, Inc.

OpenVPN is a registered trademark of OpenVPN Technologies, Inc.

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COPYRIGHT

©2021 Grandstream Networks, Inc. https://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. 

The latest electronic version of this guide is available for download here:

https://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device complies with FCC radiation exposure limits set forth an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and consider removing the no-collocation statement.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Caution

Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CE DECLARATION OF CONFORMITY

This transmitter complies with the essential requirements and provisions of directives 2014/53/EU, 2014/30/EU, 2015/35/EU and subsequent amendments, according to standards

Draft ETSI EN 301 489-1 V2.2.1;Draft ETSI EN 301 489-17 V3.2.0;

EN 55032:2015 /AC:2016;EN55035:2017;EN61000-3-3:2013;EN 61000-3-2:2014

ETSI EN 300 328 V2.1.1;ETSI EN 301 893 V2.1.1;EN 62311: 2008;EN 62368-1:2014

Manufacturer: Grandstream Networks, Inc.126 Brookline Ave, 3^rd Floor Boston, MA 02215, USA

Caution: Exposure to Radio Frequency Radiation

EUT Feature
Tx/Rx Frequency Range	2402~2480 MHz	2402~2480 MHz	2412~2472 MHz	5150~5250 MHz 5250~5350 MHz 5470~5725 MHz
Number of Channels	79	40 (37 hopping + 3 advertising channels)	13	UNII Band I: 802.11a/n-HT20-VHT20: 4 channels 802.11n/ ac -HT40-VHT40: 2 channels 802.11ac-VHT80:1 Channel UNII Band II: 802.11a/n-HT20-VHT20: 4 channels 802.11n/ ac –HT40–VHT40: 2 channels 802.11ac-VHT80:1 Channel UNII Band III: 802.11a/n-HT20-VHT20: 11 channels 802.11n/ac-HT40-VHT40: 5 channels 802.11ac-VHT80:2 Channels
Carrier Frequency of Each Channel	f=2402+k MHz (k=0,1,2….,78)	f=2402+k MHz (k=0,2,4…,39)	–	–
Antenna Type/Gain	Internal PCB Antenna / gain 4.0 dBi	Internal PCB Antenna / gain 4.0 dBi	Internal PCB Antenna / gain 4.0 dBi	Internal PCB Antenna / gain 5.0 dBi
Type of Modulation	Bluetooth BR 1Mbps: GFSK Bluetooth EDR 2Mbps: π/4-DQPSK Bluetooth EDR 3Mbps: 8DPSK	Bluetooth LE: GFSK	802.11b: DSSS (DBPSK / DQPSK / CCK) 802.11g/n: OFDM (BPSK / QPSK / 16QAM / 64 QAM)	802.11a/n/ac: OFDM (BPSK / QPSK / 16QAM / 64QAM)
Operation temperature	0 °C ~ +40 °C
Storage temperature	-10 °C ~ +60 °C
Humidity	10 ~ 90% non-condensing
Domestic use	Industrial use Class B

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body.

CE Authentication

For Certification, Warranty and RMA information,
please visit www.grandstream.com

Hereby, Grandstream Networks, Inc. declares that the radio equipment GXV34x0 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:

https://www.grandstream.com/support/resources/

RF Power and Power Adapter Statement

WLAN
Standard	Frequency	EIRP Power (dBm)
Wi-Fi 2.4G	2.4~2.4835GHZ	18.70
Wi-Fi 5G	5.15~5.25GHz	22.06
5.25~5.35GHz	19.21
5.47~5.725GHz	18.24
Bluetooth
Bluetooth version	EIRP Power (dBm)
EDR	12.14
LE	8.42

The power adapter is a power-off device.

GNU GPL INFORMATION

GXV34x0 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

https://blog.grandstream.com/faq/gnu-general-public-license/gnu-gpl-information-download

CHANGE LOG

This section documents significant changes from previous versions of administration guide for GXV34x0. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Firmware Version 1.0.5.35

Product Name: GXV3450, GXV3470, GXV3480

• Added support for customizing the display of the video call button on the call screen. [Video Call Mode]
• Added support for Zoom Call Pickup extensions in the Programmable Key BLF Key Mode. [Extension]
• Added support for Media NAT Traversal settings. [Media NAT Traversal] [Candidate Type] [STUN/TURN Server] [Media NAT Traversal ICE Configuration]

Firmware Version 1.0.5.32

Product Name: GXV3450, GXV3470, GXV3480

• Added Zoom LDAP support [LDAP Phonebook]
• Added validation capabilities for LDAPS server certificates. [LDAP Phonebook]
• Added web UI options for TLS 1.3 for encryption [Security Settings]
• Added Zoom SLA/SLG support [Enable SCA (Shared Call Appearance)]
• Added support for static DNS cache [Static DNS Cache]
• Added support for Zoom E911 X-Switch-Info SIP header [Use Zoom E911 X-Switch-Info SIP Header]
• Added Zoom Desk Phone mode [Zoom Desk Phone]
• Added support for Zoom Call Screen Softkey [Call Screen Softkeys]
• Added support for Zoom Transfer to Voicemail [Transfer to VM Feature Code]
• Added Zoom Call Monitor – BMWT (BargeIn/Listen/Whisper/Takeover) [Special Features]
• Added “Line” Mode for MPK under “Zoom Desk Phone” mode [Key Mode]
• Added web UI option “Enable Local In-call DTMF Tone in Speaker Mode” under web UI Call Settings page [Enable Local In-call DTMF Tone in Speaker Mode]
• Added support for “Use P-Asserted-Identity Header” option [Use P-Asserted-Identity Header]
• Moved “Self-defined time zone” web UI option under time zone setting dropdown list [Time Zone]
• Updated web UI option “Default Transfer Mode” option to “Transfer Mode”. The options are “Blind only”, “Attended only”, and “Blind and attended transfer” [Transfer Mode]

Firmware Version 1.0.5.29

Product Name: GXV3450, GXV3470, GXV3480

• Added support for Zoom features. [Special Features]
• Added support for a Trusted Domain Name List for domain verification. [Advanced Settings]
• Added support for enabling BLF pickup sound. [Call Settings]
• Improved device manual configuration export options. [Upgrade]

Firmware Version 1.0.5.26

Product Name: GXV3450, GXV3470, GXV3480

• Upgraded the operating system to Android 14. [Technical Specifications][Feature Highlights]
• Added Support to control reboot when receiving SIP NOTIFY with “Event: Check-Sync” header for each SIP account. [Reboot on Check-sync Event without “reboot=”]
• Added the SRTP Mode “Optional”. [SRTP Mode]

Firmware Version 1.0.3.33

Product Name: GXV345

• No major changes.

Firmware Version 1.0.3.32

Product Name: GXV3450, GXV3470, GXV3480

• Added support for notification tones in conference calls. [Call Tone Settings]
• Added support for Guest Login feature (GXV3470 Model only). [Guest Login]
• Added support for managing the settings using special SDK tool. [SDK-Based Configuration Support]
• Added support for disabling and enabling ICMP relay. [Enable ICMP Reply]
• Added a setting in GUI Customization Web Tool -> Layout Settings page to disable the Focus Mode. [Upload GUI Customization File]
• Added Support for hiding “SMS Reply” and “No Ringing” buttons during a call. [Enable SMS Reply] [Enable No Ringing]
• Updated CPE to support GDMS configuration tasks. [CPE Version]
• Added support for“Presence Watcher” and “Send URL” when creating a programmable key for extension modules. (Only GXV3450 supports an extension module) [Presence Watcher] [Send URL]
• Added support for devices to download the contact in an assigned time window. [Download Repetition Period] [Starting – Ending Hour of the Day (0-23)]
• Added “Conference Video Layout” setting (GXV3480 and GXV3470 only). [Conference Video Layout]
• Added support for OpenVPN failover. [OpenVPN® Server Secondary Address] [OpenVPN® Secondary Port] [Randomly Select Server]
• Updated Zoom Mode apk to version 6.3.5 [Zoom Mode]

Firmware Version 1.0.3.24

Product Name: GXV3450, GXV3470, GXV3480

• Added Support for P-value P82307 to enable keeping syslog after factory reset. 1 – enabled, 0 – disabled. [Syslog Protocol]
• Added Support for “With secret key information” in One-click Debugging. [With Secret key information]
• Updated Local RTP Port valid range to avoid conflict with other services. [Local RTP Port]

Firmware Version 1.0.3.12

Product Name: GXV3480 / GXV3450 / GXV3470

• Added One-click Configuration app on LCD to integrate with GCC device. [ONE-CLICK CONFIGURATION APP]
• Supported displaying longer string on the Programmable Keys widget. [DISPLAY LONG STRING]
• Added option to retrieve user access. [Enable User Web Access]

Firmware Version 1.0.3.4

Product Name: GXV3480 / GXV3450 / GXV3470

• Added support for “Account Disaster Recovery” under web UI Phone Settings. [Account Disaster Recovery]
• Added support for remote access to the web UI via GDMS device options menu. [Upgrade/Provisioning]
• Added support for Remote Phonebook on web UI. [Remote Phonebook]
• Added support for Enterprise Directories on web UI. [Enterprise Directories]
• Added support for web screen sharing. [Screen Sharing]
• Added LCD Control on web UI. [LCD Control]
• Added support to enable/disable screenshot control. [Enable Screenshot]
• Added support for VP8 video codec in web UI account codec settings. [Preferred Video Codec]
• Applications/ContactsAdded support for G.722.1 and G.722.1C audio codecs in web UI account codec settings. [Preferred Audio Codec]
• Added support for Dynamic lock. [Dynamic Lock]
• Added support for Virtual Background. [Virtual Background]
• Supported Schedule Tasks from web UI. [Scheduled Tasks]
• Increase contact maximum volume to 2000 inputs. [Contacts]

Firmware Version 1.0.1.33

Product Name: GXV3480 / GXV3450 / GXV3470

• Supported up to 25 value-added services. [Value-added Service]
• Supported sorting LDAP result by number from web UI. [LDAP SORTING]
• Removed the default STUN server from web UI. [STUN Server]

Firmware Version 1.0.1.29

Product Name: GXV3480 / GXV3450 / GXV3470

• Added option to enable/disable local camera. [ENABLE/DISABLE LOCAL CAMERA]

Firmware Version 1.0.1.21

Product Name: GXV3480 / GXV3450 / GXV3470

• Added Support for Zoom Mode. [Zoom mode]

Firmware Version 1.0.1.16

Product Name: GXV3480 / GXV3450

• Updated settings layout in web UI account settings.

Product Name: GXV3470

• Updated settings layout in web UI account settings.
• Added Save & Apply button for account settings.[Account settings]

Firmware Version 1.0.1.1

Product Name: GXV3480 / GXV3450

• This is the Initial Version.

Firmware Version 1.0.0.4

Product Name: GXV3470

• This is the Initial Version.