Overview

Grandstream Home is a mobile application developed for managing Grandstream devices in home and small office environments. The app enables both local and remote access to device settings, to make network management and troubleshooting easier for non-technical users while offering advanced controls for more experienced administrators.

The application supports remote real-time monitoring and device configuration via Grandstream cloud services, while also allowing on-premise setup through direct Wi-Fi connections for router modules.

Device Management

Adding Devices

Grandstream Home offers flexible and user-friendly methods for adding Grandstream routers (GWN7062E/ET and GWN7062M models) to your management dashboard, designed to accommodate different user preferences and scenarios.

To start using the app, click on the “+ icon” on the top right corner or click on “Add Device” button.

There are three main methods to add devices to the app:

• Manual Entry
  This method is ideal for users who prefer direct input or have the device information handy. You simply:
  • Open the app’s “Add Device” screen.
  • Enter the device’s unique MAC address and initial password (found on a sticker on the unit) manually.
  • Confirm the details, and the app will attempt to locate and register the device within your account or network.
  This method is straightforward but requires precise input to avoid errors.

• Barcode Scan
  To simplify the input process and reduce errors, Grandstream Home allows you to scan the barcode found on the device label. This label contains both the MAC address and initial password encoded in a barcode or QR code format.
  • Open the app’s scanner feature.
  • Point your phone camera at the device label.
  • The app automatically reads and populates the MAC and initial password.
  • Confirm the addition to link the device with your account or network.
• This method speeds up device addition and is especially helpful when managing multiple devices.

• Model-Based Wizard Setup: The Grandstream Home app includes a model-based wizard for a guided, step-by-step router setup. It’s meant to get a router added and ready for use quickly.

1. Power on and cable the router. Plug it in and connect the Internet/WAN cable to the WAN port. Note: Make sure the router is not already bound to another Grandstream Home account. If it is, factory reset it first.
2. Start the wizard in Grandstream Home. Go to Add Device, choose Router, then select the router model (for example: GWN7062E / GWN7062ET / GWN7062M) and tap Next.
3. Prepare the router’s default Wi-Fi details. When prompted, get the router’s default SSID and Wi-Fi password from the sticker.
4. Connect your phone to the router’s Wi-Fi. On your phone, join the router’s Wi-Fi network, then return to the app and tap Already connected to Wi-Fi (or use Manually connect to Wi-Fi if needed).
5. Let the app detect and verify the router. The wizard will show Device detected and proceed with verification.
6. Authenticate to finish setup. When the Authentication screen appears, enter the router’s Default password (on the router sticker), then tap Submit.

Once verification completes, the router is added and you’ll land on its main page in the app where you can see status (WAN connectivity) and manage features/settings.

Editing Devices

Long-press the device to edit its name, move it to another home or room, or delete it.

Configuring Devices

Click on the device details to enter the device configuration page.

We will go through each device module settings in the following guide.

View Device Notifications

To view device notifications and status updates, click the icon A list of notifications will appear.

View Device Information

To view device information, click on the device icon as shown below:

Intelligent Detection

This diagnostic tool helps identify and troubleshoot connectivity or performance issues by analyzing key areas:

• Security Protection: Evaluates the status of firewall rules and access controls to ensure the network is secure.
• Network Connectivity: Checks the health of WAN link, confirming proper physical and logical connections.
• Connection Rate: Displays the link status and negotiated maximum speed of each network port. It also shows the connection status and speed of any connected sub-routers.
• Signal Quality: Indicates the quality of the wireless channel. It reflects factors like interference and channel stability.

Client Management

Client Lists

Clients connected to the network are organized into three categories for easy management:

• Online Clients: Devices currently connected and active on the network.
• Offline Clients: Devices that were previously connected but are not currently online.
• Blocklisted Clients: Devices blocked from accessing the network.

Client Actions

For each client, you can:

• View IP, MAC address, and hostname: Access detailed device information for identification.
• Move client to blocklist: Block the device from reconnecting to the network.
• Add client to parental control: Apply usage restrictions or time limits to manage access.

Parental Control

Setup

1. Open Parental Control, then tap Add device.
2. Select the client device(s) you want to manage, then tap Next.
3. Configure access rules:
   • App control: select which app categories or apps are allowed.
   • Web category control: select which website categories are allowed.
   • Blocklist URLs: add specific websites to block.
4. Configure time limits:
   • Enable Internet time limit and define blocked periods (for example: School Nights, Weekends).
   • Enable Internet duration limit and set the maximum allowed online time (for example: School Days, Weekends).
5. Tap Done to save and activate the parental control policy.

Management

After a device is added, select it from the Parental Control list to open the device detail page. From here you can manage rules, monitor activity, and apply quick actions:

• Add time: temporarily extend the allowed online time for the selected device.
• Block internet: immediately block internet access for the selected device.
• Online today: view the device’s activity and statistics.
• Internet time settings: modify time limits and blocked periods.
• Web category control: update allowed/blocked website categories.
• Blocklist URLs: add or remove specific URLs to block.
• Allow/Deny devices not under parental control: choose whether devices not included in Parental Control are allowed internet access. If set to Deny, any device not added to Parental Control will not have internet access.

Usage Statistics (Internet information)

On the device detail page, tap Online today to open Internet information. You can switch between Today, Yesterday, and Last 7 days to view:

• Online time distribution
• Traffic usage distribution
• Traffic by frequently used apps (filterable by category)

To view details for a specific app, tap it under Frequently used apps. The app detail page displays traffic usage and provides an App Blocked toggle to block/unblock that application. The Internet records list shows recent activity and blocked events.

Wi-Fi Management

Default Wi-Fi settings

• Wi-Fi switch: Toggle the main Wi-Fi network On or Off.
• Wi-Fi name (SSID): Change the network name (SSID).
• Password: Change the Wi-Fi password.
• Security/Encryption: Select the encryption method (for example, WPA2).
• Frequency band: Configure the Wi-Fi band options (2.4G / 5G), if available.
• Hide Wi-Fi: Hide the SSID so it is not visible to nearby devices.
• Share Wi-Fi: Share Wi-Fi access using a QR code (tap the QR code icon on the Wi-Fi settings page).

Guest Wi-Fi settings

• A separate, isolated network is created automatically specifically for guest users.
• Configure the guest SSID and set access restrictions for security.

Mesh Networking

Mesh Networking allows you to extend your network coverage by adding additional devices as mesh nodes. The Grandstream Home app provides a guided setup wizard that walks you through the process step by step, including preparing the devices, selecting a networking method, and completing pairing. Once added, mesh nodes appear in the Mesh list where you can view their status and basic device information.

Step 1: Select the node model

From the router dashboard, tap Mesh node (+) to start adding a mesh node. On the Select Node Model screen, choose the device type/model you want to add (router or access point). This selection is important because the following Preparation and Networking mode steps may differ depending on the model you choose.

Step 2: Preparation

Before the app starts searching, the wizard will ask you to prepare both the primary node (main router) and the device you want to add as a mesh node. Follow the on-screen instructions, then tap Next to continue.

Preparation for Routers

For router-type nodes, make sure the primary node is powered on and connected to the network, and verify the indicator light is solid blue.

For the sub-node router, the device must be brand new or restored to factory settings. If a factory reset is required, power on the sub-node and press and hold the Reset button for 10 seconds. Release the button when instructed. The reset is successful when the indicator turns red after release. Then wait for the indicator to flash yellow, which indicates the device is ready to proceed.

Preparation for Access Points

For access point nodes, the primary node requirements are the same: powered on, connected to the network, with the indicator light solid blue.

For the sub-node access point, follow the appropriate case shown by the wizard:

For a new sub-node, power on the device and wait for the indicator to turn solid pink.

For a previously configured sub-node, make sure it is not managed by other platforms, then perform a factory reset by pressing and holding the Reset button for 7 seconds after power-on. The reset is successful when the indicator turns red. After the reset, wait for the indicator to turn solid pink before tapping Next.

Step 3: Networking mode

In this step, choose how the mesh node will connect during setup, then tap Start adding to begin discovery.

Networking mode for Routers

• Wired networking (Recommended): Connect the sub-node router to the primary router LAN port using an Ethernet cable. Then double-click the SYNC button on the sub-node to add it. After about 1 minute, confirm the indicator light turns solid pink.
• Wireless networking: Place the sub-node within 1 meter of the primary node with no Ethernet cable connected, and ensure the LED is blinking yellow.

Networking mode for Access Points

• Wired networking (Recommended): Connect the sub-node access point to the primary router LAN port using an Ethernet cable, then confirm the sub-node indicator is solid pink.
• Wireless networking: Follow the on-screen placement guidance and confirm the sub-node indicator is solid pink before continuing.

Step 4: Searching for the mesh nodes

After you tap Start adding, the app will begin searching for available mesh nodes. During the search, some clients may experience a brief disconnection, so reconnect to Wi-Fi if prompted. When a device is discovered, it will appear in the list with its model and identifier. Select the device you want to add (if required), then tap Add to continue. You can also tap Search again to rerun discovery.

Step 5: Confirm the mesh node is added

After the node is added, the app will display a confirmation message. Do not power off the devices while configuration is syncing, and wait until the system indicator light is solid blue. If needed, you can move the mesh node to improve coverage, then power it on again and wait until the indicator returns to solid blue.

Tap Mesh device list to view the joined node. On the Mesh page, the node should appear with a Connected status and basic details such as device model, MAC address, IP address, and software version. You will also see the mesh node reflected on the router dashboard (for example, the Mesh node tile shows the updated node count).

Device Control

Select Device Control to manage the main router and connected sub-routers in the mesh topology. You can restart the devices or turn the LED light on or off.

Advanced Settings

The Advanced Settings page groups the router’s core configuration and maintenance tools in one place. From here you can fine-tune your Internet/WAN connection, adjust Wi-Fi behavior, check and install firmware updates, control basic hardware options like the LED indicator, enable security protections, or perform a factory reset when troubleshooting or transferring ownership.

Internet Settings

• Configure connection types such as DHCP, or Static IP based on your ISP requirements.
• Manage WAN port switching to select the active internet port and customize DNS server settings for improved network performance and reliability.

Wi-Fi General Settings

• Manually select Wi-Fi channels to reduce interference and optimize signal quality in crowded environments.
• Enable Wi-Fi 5 compatibility only if older devices require it. Most modern devices support Wi-Fi 6, and enabling this option may reduce overall Wi-Fi speed and performance.

Firmware

• Check for the latest firmware updates to keep your router secure and feature-rich.
• Upgrade firmware manually via file upload or enable automatic updates for hassle-free maintenance.

Router Reset

• Perform a factory reset to restore the router to default settings, useful for troubleshooting or reassigning ownership.

Security

• Enable the firewall to protect your network from unauthorized access and threats.

TEL Account (GWN7062ET Only)

• Manage VoIP-related settings such as SIP accounts and profiles to support voice communications directly from the router.

Troubleshooting

Supported Devices

CHANGE LOG

This section documents significant changes from previous versions of the Grandstream Home application. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Version 1.0.3.12 (Android) / 1.3.12 (iOS)

• Added Support for GWN7062M model. [Supported Devices]
• Updated Parental Control statistics page. [Parental Control]
• Added Default Wi-Fi toggle under Wi-Fi management. [Default Wi-Fi settings]
• Updated Mesh supported models and steps. [Mesh Networking]
• Added Arabic language support.

Version 1.0.1.8 (Android) / 1.1.8 (iOS)

• This is the initial release.

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