This guide provides the steps to change the SIP Accounts using two methods:
Method 1: Change the SIP server
Step 1: Change DNS (SRV) or IP address for the SIP server
Please note that if GDMS does not manage other devices, their settings may need to be manually modified outside of GDMS.
If the PBX server is a Grandstream UCM device or CloudUCM, you can refer to the user manual: https://documentation.grandstream.com/knowledge-base/ucm630x-series-user-manual/#network-settings
Step 2: Push the updated SIP account to the VoIP device through GDMS
If the Grandstream UCM device or CloudUCM has enabled synchronization of extensions to GDMS, you can skip this step. The new SIP Server will be automatically pushed to the VOIP devices.
- Log in to GDMS and change the SIP server.
- After saving, GDMS will automatically push the SIP server’s new SIP account to the corresponding VoIP device.
Method 2: Change the password of the extension (SIP account)
Step 1: Change the password of the extension (SIP account) on the SIP server.
If the PBX server is Grandstream UCM device or CloudUCM, you can refer to the user manual: https://documentation.grandstream.com/knowledge-base/ucm630x-series-user-manual/#export-extensions
Step 2: Push the new SIP account to the VoIP device through GDMS
If the Grandstream UCM device or CloudUCM has enabled synchronization of extensions to GDMS, you can skip this step. The new extensions will be automatically pushed to the VoIP device.
- Log in to GDMS and export the SIP account list of this organization.
- In the exported file, change the information of the SIP account.
ID and SIP Server cannot be modified.
- Then click Import Account button to upload this updated file.
- After the SIP account is successfully imported, GDMS will automatically push the new SIP account to the corresponding VoIP device.
For details, please refer to:
https://documentation.grandstream.com/knowledge-base/gdms-user-guide/#extension