GDMS Platform – User Guide

  • Updated on April 15, 2024

Thank you for using Grandstream Device Management System! GDMS is a cloud-based solution that provides the ability to easily manage Grandstream products before, during, and after deployment. GDMS separates subsystems independently based on different product lines: VoIP phone systems, PBX systems, network systems, and gateway systems.

PRODUCT OVERVIEW

Feature Highlights

  • Intuitive deployment and management: GDMS’s easy-to-navigate web portal and batch operation support allow users to easily deploy and manage Grandstream devices located on several sites.
  • All-in-one solution: GDMS offers a complete package that offers convenient management of devices and SIP server accounts on multiple sites, real-time monitoring and alerts, task scheduling and tracking, and device diagnostics.
  • Supports presetting offline devices.
  • One-click debugging: Easily collect system logs, network captures, and traceroutes with a click of a button.
  • Supports UCM devices’ remote management and synchronizes SIP accounts to the GDMS platform in real time. All devices/SIP account one-stop management.
  • Supports value-added services – UCM Remote Management Plan in GDMS platform. Supports remote external network communication for UCM clients.
  • Supports value-added services – Cloud Storage Space in GDMS platform. UCM users can store more data and do not need to worry about storage space.
  • Channel customer support: Allows automatic association of Grandstream ERP devices, allowing for the establishment of channel relationships and quick device allocation.
  • Powerful API integration features: GDMS is compatible with ERP/CRM/OA platforms to improve workflow efficiency.

GDMS Technical Specifications

Functions

  • VoIP Device Management

  • PBX Device Management

  • Account Management

  • Device Configuration

  • Firmware Upgrade

  • Device Monitoring

  • Intelligent Alarm

  • Statistical Analysis

  • Channel Management

  • Task Management

  • PBX Backup

  • Plan & Service

Security and Authentication

  • HTTPS protocol and two-way certificate verification to ensure data security between devices and GDMS.

  • The key information of devices is encrypted and stored so that the key information cannot be obtained from the data storage.

  • The account password is encrypted and stored with sha256 algorithm to ensure the security of the account.

  • Serial number authentication of devices to ensure private rights of devices.

  • The privileges of the sub-users can be managed on the GDMS platform.

  • Support Multi-Factor Authentication.

Enterprise Features

  • No limitations on the number of devices and SIP accounts that can be managed.

  • Configuration of all supported device parameters is supported, including but not limited to account settings, phone settings, network settings, system settings, maintenance, applications, profiles, and handsets.

  • Management of sites, group templates, and model templates.

Supported Device Models

  • GXP Series (Supported GXP21XX only, pending for other GXP models)

  • GXV Series (Supported GXV3370/GXV3380/GXV3350)

  • GRP Series

  • DP Series

  • WP Series

  • GVC Series (Supported GVC3210 only, pending for other GVC models)

  • GWN Series

  • UCM Series

  • CloudUCM

  • HT Series

GDMS Technical Specifications

GETTING STARTED

GDMS Overview

Main Functions Overview

For different models, users can select to use different systems in the GDMS platform.

Users can select to access the different sub-systems depending on the different managed devices models by clicking the system selection options in the left upper corner. As the screenshot shows below:

  • VoIP System: Users can remotely manage IP phones such as GRP, GXP, GXV, WP, and DP models, and the system provides unified configuration, real-time monitoring, scheduling/executing tasks functions, etc.
  • UCMRC System: Users can remotely manage UCM63xx devices and corresponding extensions, and the system provides remote access, monitoring, upgrade functions, etc. The UCMRC system provides a large cloud storage space, and it allows remote calls through external networks.
  • GWN.Cloud: The user can remotely manage the GWN products, this includes the GWN access points, GWN routers, and GWN switches. The user can perform a wide range of tasks fully remotely such as changing the device configuration, running diagnostic tools, rebooting the devices, upgrading the firmware, backing up and restoring the configuration, etc…
Select Sub Systems

Import Devices and Management

Users need to import the devices into the GDMS platform first to view the status and configuration of the devices and monitor the devices on the GDMS platform.

Channel vendors could acquire devices directly through ERP, and the channel vendors need to submit relevant certificates to Grandstream customer support.

Import SIP Accounts and Allocate to Devices

Users could import a batch of SIP accounts with Excel files, and allocate the batch of SIP accounts to devices. Users could complete all accounts configuration for all devices by importing a batch of SIP accounts to a batch of devices.

Configure Devices

  • Configure devices by model: Once the device is associated with the GDMS platform, the device will be allocated with the configuration parameters according to the device model and located site.
  • Configure devices by group: Manage the devices by certain rules and groups, and the GDMS supports pushing configuration files to all devices under a group.
  • Configure a single device: Modify a specific device configuration in the Device list directly.
  • Configure devices by configuration file: Users could upload the configuration file of the device into the GDMS platform directly.

Firmware Upgrade

GDMS platform supports upgrading a batch of devices’ firmware by device model, site, firmware version range, and other conditions. It also supports upgrading the devices’ firmware by a batch of MAC addresses of the devices.

Schedule Tasks

Users could schedule certain tasks for a certain period of time. For example, users could schedule firmware upgrade tasks and execute the task in the early morning, so that the task will not affect the device owners.

Alarm message and diagnostic

In case of malfunction or dangerous operation of the devices, the administrator will be alerted. The GDMS platform supports to allow administrators to diagnose faults of some devices to locate and resolve problems quickly.

Prerequisites

  • TR-069 feature needs to be enabled on the endpoints.
  • Working Internet connection to access the GDMS platform.
  • Endpoint devices are in the supported device list of the GDMS platform.

GDMS Account Registration

If using GDMS for the first time, an administrator will need to register for a GDMS account using the following steps:

  1. Open the GDMS platform URL on the browser: https://www.gdms.cloud
Welcome to GDMS
  1. Click on the Sign Up option to enter the registration page, and then fill in the following information:
Register GDMS Account

Nickname

Enter the name that will be displayed in Grandstream Cloud Platform

Username

Enter a username. The username will be used to login.

Email

Enter the email. This is necessary for account activation.

Password

Enter the password.

The password must contain at least 8 characters and up to 16 characters maximum. The password must contain letters, digits, and special characters. Only the following special characters are supported: ~`!@#$%^&*()_+=-{}|:"<>?[];',./

Confirm Password

Confirm the password by retyping it again.

Company

Enter the name of your company.

User Type

Select the user type.

  • Enterprise

  • Service Provider

  • Channel Reseller

  • System Integrator

  • Personal User

Verification Code

Enter the Captcha verification code

Register GDMS Account

  1. Once registration is complete, an account activation email will be sent to the configured email address. Follow the instructions in the email to activate the account and complete registration.

Supported Devices and Requirements

The current GDMS platform version supports the following device models.

Supported Device Models

Audio Device

GXP21XX

DP7XX

GRP26XX

WP8XX

GHP6XX

GSC36XX, GSC35XX

Video Device

GXV33XX, GXV34XX

Conference Device

GAC2570, GSC35XX, GVC32XX

Facility Access Device

GDS37XX, GSC3570

Video Surveillance Device

GSC3610, GSC3615, GSC3620

ATA Device

HT80X, HT81X, HT841, HT881

Gateway Device

GXW45XX, GXW42XX V2

PBX Device

UCM63XX/A

Supported Devices

Connect with GDMS

The devices must be upgraded to firmware versions that are compatible with the GDMS platform. Otherwise, the devices will not be able to connect to GDMS. When the devices connect to the Internet, and the user has added this device to the GDMS account, the device will connect to GDMS automatically.

VOIP SYSTEM

Overview

Device Statistics

The Dashboard page provides an overview of the following information:

  • Total Accounts
  • Total Devices
  • Total Sites
  • Accounts Status
  • Device status
  • Device Type
  • Site Statistics
  • Model statistics
Overview

ModuleDescription

Total Accounts

Displays the total number of SIP accounts configured on GDMS.

Total Devices

Displays the total number of devices configured on GDMS.

Total Sites

Displays the total number of sites configured on GDMS.

Account Status

Displays the total number of accounts currently registered, unregistered, and unallocated.

  • Normal: All devices which use this account are registered successfully.
  • Abnormal: The account is unregistered on a device.
  • Unallocated: This account is not allocated to any device.

Devices Status

Displays the total number of devices currently online and offline.

  • Online: Device and GDMS platform network connection is normal.
  • Offline: Device and GDMS platform lose network connection.

Device type

Displays the total number of devices in each category: audio, video, and conferencing.

  • Audio devices: GRP series, DP series, GXP series, and WP series
  • Video devices: GXV series
  • Conference devices: GVC series

Site Statistics

Displays the total number of devices assigned to each site and the allocation of devices per site.

Model Statistics

Displays the total number of each device model, the percentage of total devices that each model makes up, and the distribution of different firmware per model.

Overview Labels
Model Statistics

Device Distribution

This menu will show the distribution map of the devices which have been associated with the enterprise.

  • The dark blue area on the map shows that area has more associated devices, and the light blue area shows the area has fewer devices.
  • Users could leave the cursor on the area to check the number of devices in that area.
  • If a certain city has the devices, it will be marked with a green dot , and users could leave the cursor on the city to check the number of devices in that city. The user can click on the dot to see the devices list in this city.
Device Distribution

Overview

The Overview page displays all VoIP devices statistics information in the current organization.

Account Management

Overview

On the SIP Account page, users can manage SIP accounts across all configured SIP servers in GDMS, import a list of accounts for quick setup, and export a list of all accounts configured on GDMS.

Account Management

Status

Description

Status

Normal:

All devices using the account are registered, and the account is working normally.

Abnormal:

At least one device using this account is not registered. Possible reasons include:

  • The device is unable to register successfully.

  • The account was modified through other means such as through the endpoint device web portal or provisioning.

Unassigned:

No devices are using this account.

From UCM

This represents the SIP accounts are synchronized from the UCM device. If the user modifies the SIP accounts in UCM device, the updates will be synchronized to GDMS platform.
The user can only edit SIP server, assign device, and cannot edit other information.

Account Status Description

OperationDescription

Sorting

Click on the buttons to sort the list in ascending/descending order based on a specific column.

Custom Display Option

Users could customize the displaying options on the list by clicking on option on the right side of the list to select the displayed/hidden options.

Filter and Search

Filter accounts by status, site, and search for specific accounts by entering their user IDs, account names, or display names.

Operation Description

Add SIP Server

The SIP Server page shows all of the SIP servers added to GDMS.

Graphical user interface, application

Description automatically generated
Add SIP Server

Server Name

Specifies an identity name for the SIP server. (Required)

SIP Server

This is a necessary option. Specifies the URL or IP address, and port of the SIP server. This should be provided by the VoIP service provider (ITSP).

Outbound Proxy

Configures the IP address or the domain name of the primary outbound proxy, media gateway, or session border controller. It is used by the phone for firewall or NAT penetration in different network environments. If a symmetric NAT is detected, STUN will not work and only an outbound proxy can provide a solution.

Secondary Outbound Proxy

Sets the IP address or domain name of the secondary outbound proxy, media gateway, or session border controller. The phone system will try to connect the Secondary outbound proxy only if the primary outbound proxy fails.

Voice Mail Access Number

Sets if the phone system allows users to access the voice messages by pressing the MESSAGE key on the phone. This ID is usually the VM portal access number. For example, in UCM6xxx IPPBX, *97 could be used.

DNS Mode

Defines which DNS service will be used to look up the IP address for the SIP server’s hostname. There are three modes:

  • A Record
  • SRV
  • NATPTR/SRV

To locate the server by DNS SRV set this option to “SRV” or “NATPTR/SRV”.

NAT Traversal

Specifies which NAT traversal mechanism will be enabled on the phone system. It can be selected from the dropdown list:

  • NAT NO
  • STUN
  • Keep-alive
  • UPnP
  • Auto
  • VPN

If the outbound proxy is configured and used, it can be set to “NAT NO”.

If set to “STUN” and the STUN server is configured, the phone system will periodically send a STUN message to the STUN server to get the public IP address of its NAT environment and keep the NAT port open. STUN will not work if the NAT is a symmetric type.

If set to “Keep-alive”, the phone system will send the STUN packets to maintain the connection that is first established during the registration of the phone. The “Keep-alive” packets will fool the NAT device into keeping the connection open and this allows the host server to send SIP requests directly to the registered phone.

If it needs to use OpenVPN to connect to the host server, it needs to set it to “VPN”.

If the firewall and the SIP device behind the firewall are both able to use UPnP, it can be set to “UPnP”. Both parties will negotiate to use of which port to allow SIP through.

Proxy-Require

Adds the Proxy-Required header in the SIP message. It is used to indicate proxy-sensitive features that must be supported by the proxy. Do not configure this parameter unless this feature is supported on the SIP server.

Additional Settings

Users could add the custom fields below. Some custom fields are only available for certain device models:

  1. Secondary SIP Server
  2. Failover SIP Server
  3. Prefer Primary SIP Server
  4. Primary IP
  5. Backup IP 1
  6. Backup IP 2
  7. DNS SRV Failover Mode
  8. Use NAT IP
  9. SIP Diff-Serv
  10. RTP Diff-Serv
  11. Tel URI

For detailed filling rules, please refer to the User Guide of the devices.

Add SIP Server

Upon adding the SIP server, it will appear in the SIP Server list. Entries in the list can be edited or deleted.

Finish Adding SIP Server to GDMS

Add SIP Account

The SIP Account page shows all of the SIP accounts added to GDMS.

Add SIP Account

Account Active

Activates/deactivates the SIP account.

Account Name

This is a necessary option. Specifies an identity name for the SIP account.

SIP User ID

This is a necessary option. Configures user account information provided by your VoIP service provider (ITSP). It is usually in the form of digits similar to a phone number or actually a phone number.

SIP Authentication ID

This is a necessary option. Configures the SIP service subscriber’s Authenticate ID used for authentication. It can be identical to or different from the SIP User ID.

Password

This is a necessary option. Configures the account password required for the phone to authenticate with the ITSP (SIP) server before the account can be registered. After saving, it will appear as hidden for security purposes.

Name

Configure the display name of the SIP account. This option will be used for Caller ID display. The configured content will be included in the From, Contact, and P-Preferred-Identity headers of the SIP INVITE message

Voicemail Access Number

If the SIP Server also configures this item, this configuration will prevail.

SIP Server

This is a necessary option. Users need to select the SIP server for the SIP account. If there is no available SIP server for the current SIP account, users could click on the “Add Server” option to add a new SIP server for the SIP account.

Add Server

If the user needs to configure multiple SIP server addresses for a single SIP account, such as the UDP/TLS protocol server address (The UCM63xx device which purchases UCM RemoteConnect plan can synchronize multiple protocol server addresses to the GDMS platform), the user can configure it and assign to devices separately.

Assign device

This option will allow assigning a specific device to this account.

Allocate to Devices:

To associate devices currently in GDMS with the new SIP account, click on the Add button at the bottom of the screen and enter the following information:

Assign Device

Site

This option is used to set which site this device belongs to.

Select Device Model

This is a necessary option. Users need to select the device model to which the account will be allocated.

Select Device MAC Address

This is a necessary option. Users need to select the device MAC address to which the account will be allocated.

Select Account Index

This is a necessary option. Users need to select the account index to which the account will be allocated to (e.g. Account 1 – Account 16). If the account location has a configured account, the account number will be displayed.

Select Server Address

This is a necessary option. Users can select the SIP Server address for the device, such as the UDP server address or UCM RemoteConnect server address.

  • Assigning accounts to DP devices and HT devices from this page is currently not supported. Please use the account importing feature or the Device Management page to manage SIP accounts on DP devices and HT devices.
  • If a device is not on GDMS, users will be unable to allocate a SIP account.

Batch Import SIP Account

GDMS platform supports to allow users to import a batch of SIP accounts and SIP servers to the system and allocates them to the devices via Excel files.

  1. On the SIP Account page, click on the Import Account button. The following window will appear:
Import SIP Account

  1. Click on either the Download General Device Template button, Download DP Device Template, or Download HT Device Template button to get a template that will be used to import account and server information.
Import Account Template – General Device Template

Import Account Template – DP Device Template

Import Account Template – HT Device Template

Account Name

This is an optional option. Users need to set the identity name for the SIP account.

SIP Server

This is a necessary option. Users need to input the SIP server address. If the SIP server does not exist in the GDMS platform, the GDMS platform will create the SIP server in the system.

SIP User ID

This is a necessary option. Configures user account information provided by your VoIP service provider (ITSP). It is usually in the form of digits similar to a phone number or actually a phone number.

SIP Authentication ID

This is a necessary option. Configures the SIP service subscriber’s Authenticate ID used for authentication. It can be identical to or different from the SIP User ID.

SIP Authentication Password

This is a necessary option. Configures the account password required for the phone to authenticate with the ITSP (SIP) server before the account can be registered. After saving, it will appear as hidden for security purposes.

Display Name

Configure the display name of the SIP account. This option will be used for Caller ID display. The configured content will be included in the From, Contact, and P-Preferred-Identity headers of the SIP INVITE message.

Device MAC Address

Input the device MAC address: e.g. 00-15-65-1A-2B-3C; 00:15:65:1a:2b:3c; 0015651a2B3c

Account Index

Users need to select the account index to which the account will be allocated (e.g. Account 1 – Account 16). If the current account location has a configured account, the configured account will be replaced with the new account information.

Profile

For DP devices and HT devices only. Enter the profile that the account will use (e.g. Profile1, Profile2, etc.). If multiple different SIP servers use the same profile, the import will fail.

HS Mode

For DP devices only. Enter the HS mode for the account. Available options are “Circular”, “Linear”, “Parallel”, and “HSx”, where x can be 1 to 5.

HS1-HS5

For DP devices only. Users could configure the Line for each handset from Line 1 to Line 10. Each SIP account can be allocated to different handsets.

Port Type (FXS/FXO)

This option is valid only for HT devices. Input the port type which will be assigned to the device. Users could select FXO port type or FXS port type.

Port Serial Number

This option is valid only for HT devices. Input the port serial number which will be assigned to the device. Users could input the port serial number from Port 1 to Port 10.

Search Group

This option is valid only for HT devices. Users could select the search group between None (default), Active, and other port serial numbers beside their own.

Import Account Template Options

  1. Once the template is filled out, drag, and drop the file to the upload window or select the file from your PC. Click on the Import button to confirm the import.
  2. When the Excel file is imported into the GDMS platform successfully, the GDMS platform will prompt the execution result. If there is data that failed to be imported, the user could export the failed data and re-edit the Excel file.

Examples:

  1. If the user wants to allocate 1 SIP account to multiple devices, the 1st SIP account information will be the correct information to allocate to the devices. Please see the example below, the SIP account display name “Sqhuang” will be allocated to the involved devices:
Example I

  1. For the existing SIP account, if the user wants to allocate this SIP account to another device, here is the example: Account 100 has been allocated to Device 1, and the user wants to allocate the SIP account 100 to Device 2 (00:0b:82:cc:dd:ee).
Example II

  1. If the user wants to allocate multiple SIP accounts to a single device, here is an example:
Example III

  1. If the user wants to allocate multiple SIP accounts to a single DP device, here is an example:
Example IV

Incorrect examples:

  1. If the user wants to allocate multiple SIP accounts to a single device, the account index cannot be the same.
Example V

  1. Different SIP server addresses cannot be allocated to the same Profile in the same DP device.
Example VI
  1. If the user wants to allocate the SIP accounts to the same DP device, the different SIP accounts cannot be allocated to the same HS Line.
Example VII

Allocate Device

Users could allocate the SIP accounts to the devices during adding SIP accounts, editing SIP accounts, or importing a batch of SIP accounts to the GDMS platform. Each SIP account can be allocated to multiple devices.

Edit Account

Users could edit the SIP account information and allocated devices on the Edit Account configuration page.

  1. Click on the button for the SIP account you want to modify.
Edit Account
  1. Click on the Save button to finalize changes. All associated devices will receive the updated account information.
  2. Click on the button to unallocated devices from the account. The SIP account will be removed from unassigned devices.

  • If the device is offline at the time, its SIP account information will be updated when it is online again.
  • If the SIP server is synchronized from the UCM server, it cannot be edited, and it can only be assigned to the device.

Batch Modify SIP Server of SIP Accounts

Users can batch modify the SIP server of the SIP accounts, e.g. Modify the SIP protocol of the SIP server from UDP to TCP.

  1. On the “SIP Account” interface, select the SIP accounts that need to be modified.

The user can select the SIP accounts by searching the items. E.g. If the user wants to modify the SIP server for 250 SIP accounts, the user can set the page to display 250 SIP accounts at once from 10 SIP accounts per page and select all SIP accounts on the page.

  1. Click on the “Modify SIP Server” button at the top of the interface.
  2. Select the target SIP server, which can be searched by the server name.
Modify SIP Server
  1. After clicking the “OK” button, the SIP server corresponding to the SIP accounts will be modified immediately. Then, the updated account information will be assigned to the corresponding VOIP devices.

If the SIP accounts are synchronized from UCM device, the SIP accounts information will be synchronized after the SIP server is modified.

Delete Account

To delete SIP accounts on GDMS, click on the button for a single account or the Delete button in the top-left corner for multiple accounts. Associated devices will automatically remove deleted SIP account information.

Users could delete 1 single SIP account or a batch of SIP accounts on the GDMS platform:

Graphical user interface, application

Description automatically generated
Delete Account

If the SIP account is synchronized from UCM server, this will only delete the data in GDMS platform, and the data in UCM server will not be deleted.

Export Account

Users can export all existing SIP accounts in GDMS to a file by clicking on the Export Account button in the top-right corner of the SIP Account page.

Edit SIP Server

Users can edit SIP server information by clicking on the button for the desired SIP server. Changes to the server will affect all associated SIP accounts.

If the SIP server is synchronized from UCM server, it cannot be edited.

Delete SIP Server

Users can delete selected SIP servers by selecting them in the SIP server list and clicking on the Delete button in the top left corner of the SIP Server page.

Delete SIP Server

If the SIP server is synchronized from UCM server, this will only delete the data in GDMS platform, and the data in UCM server will not be deleted.

VoIP Device Management

The Device page shows all the associated VOIP devices. Users can view the information and status of the devices, the allocated account information, etc. GDMS platform supports to allow users to configure parameters, upgrade firmware, reboot/factory reset devices, view device details, device diagnostics, and other operations.

VoIP Device Management

StatusDescription

Status Indicator

The device is offline. The current account status is the last reported status before the device is offline.

The device is online.

The device network penetration (NAT) is abnormal, the GDMS server cannot connect to the device, but the device can periodically obtain the configuration.

Account Status

Normal: The allocated accounts from the GDMS platform to the devices are registered successfully, and all accounts can be used normally.

When an account is registered normally, the extension number will be displayed.

Abnormal: Some of the device’s allocated accounts are unregistered. This may be due to the following reasons:

  • The account is not activated.
  • The account registration credentials are incorrect.
  • The account was modified on the device.

No Account: GDMS platform does not allocate any account to the device.

Last Config Time

Synchronizing: If the account and device parameters were modified, the changes will immediately be pushed to the device. This status will be shown while this is happening.

Date/Time: The date and time of the last successful provisioning.

Call Status

Idle: The SIP account is in an idle state.

Busy: The SIP account is on a call.

HS Status

The SIP account is configured on the handset.

The SIP account is not configured on the handset.

VoIP Device Management

OperationDescription

Sorting

Click on the sorting buttons to sort the list by various columns in ascending/descending order.

Custom Display Option

Click on the button on the top right corner of the list to select the columns to show and/or hide.

Search

In addition to being able to search for devices with the search bar near the top-right corner of the page, users can further refine search results by clicking on the Filter button by specifying account status, device status, site, city, and firmware version.

Operation Instructions
Search Devices

Add VoIP Device

To add a new device to GDMS, click on the Add Device button. The following window will appear:

Add VoIP Device

Device Name

(Optional) This option is used to set the name of the device so that the users could identify this device. The maximum number of the input characters is up to 64.

MAC

(Required) This option is used to enter the MAC address of the device. (Locate the MAC address on the MAC tag of the unit, which is on the underside of the device, or on the package)

Serial Number

(Required) This option is used to enter the serial number of the device. (Locate the Serial Number on the MAC tag of the unit, which is on the underside of the device, or on the package)

Select Site

(Required) This option is used to set which site this device belongs to. The default setting is “Default” site.

Sync Configuration

If enabled, when the device goes online, its local configuration and SIP accounts will be synced to GDMS.

Add VoIP Device

  • Users could click on the “Save” button to save the configuration.
  • Each device can only be associated with only one GDMS account.
  • Users can use the search bar on the Device page to find added devices via device name, MAC address, and sites.

Batch Import VoIP Devices

Users can import multiple devices by uploading a file. Click on the Import Devices button on the Device page to get started. The following window will appear:

Import VOIP Device
  1. Click on the button to download the template. Users must follow the instructions to enter the required information.
Import VoIP Device Template
  1. The template will have the following fields:

MAC Address

Users need to fill in the MAC address of the device in this field (Required). For instance, 000B82E21234, and it supports to fill “:” and “-” characters in this field.

SN

Users need to fill in the serial number of the device in this field (Required).

Device Name

This option is used to set the name of the device so that the users could identify this device (Optional). The maximum number of the input characters is up to 64.

Site Name

Enter the site to assign this device to (Required). If the site is under more than one level, all site levels must be included in the site name (e.g. first_level/second_level/…/new_site). If the site level does not exist, it will be automatically created. Maximum character limit is 64.

Import VoIP Device Template

  1. Users can drag the file to the pop-up window, or they can click the upload button to select a file from their PC to import.
  2. Once the file is imported into GDMS, the result window will appear. If any data failed to import successfully, users can export the problematic data, re-edit, and attempt to import them into GDMS again.
  3. The user can choose to sync the devices’ configuration by enabling “Sync Configuration”. Once that is enabled, the local configuration and SIP accounts will be synchronized to the GDMS.

  • If an existing device on GDMS is imported, the device’s existing information will be replaced with the newly imported information.
  • If a device’s MAC address and serial number are invalid, the import will fail.

Configure SIP Account (Non-DP Devices)

Users can configure SIP accounts for each device from the Device page.

  1. In the devices list, click on the icon corresponding to the account to access the Account configuration page.
  2. After clicking the button, users will see the Account configuration page as the figure shows below:
Configure SIP Account
  1. On this Account Configuration page, users can select the SIP accounts created on the SIP Account page to assign to the device.
  2. Users could also select to replace the existing SIP account with a specific account or delete the existing accounts.
  3. Click on the Save and Apply button. The accounts will then be assigned to the device.

  • If a device is offline during the account assignment, GDMS will synchronize any changes to it the next time it goes online.
  • Settings configured via other means (e.g. endpoint device web portals, Zero Config provisioning, etc.) will not be synchronized to GDMS.

Configure SIP Account/Line (DP Devices)

Users could configure SIP accounts and lines for DP devices. GDMS platform supports to allow users to view the existing SIP accounts for current devices and edit/delete the accounts.

  1. In the devices list, click on the icon corresponding to the account to access the Account configuration page.
  2. After clicking the button, users will see the figure as shown below:
Configure SIP Account for DP Devices

User ID

Allocated: This SIP account has already been allocated to other devices; Unallocated: This SIP account has not been allocated to any device.

Profile

Different SIP servers cannot be set to the same profile.

HS Mode

If this field is not filled, the default setting is “Circular” mode.

Configure SIP Account for DP Devices

  1. To configure the lines for each HS mode, click on the Line Configuration tab.
Line Configuration

Set up a line account for each handset and select the SIP accounts from the configured accounts in the device

  1. Select the desired SIP accounts to use for each line and handset.
  2. Click on the button Save and Apply to allocate the SIP accounts or lines to the devices.

  • If a device is offline during the account assignment, GDMS will synchronize any changes to it the next time it goes online.
  • Settings configured via other means (e.g. endpoint device web portals, Zero Config provisioning, etc.) will not be synchronized to GDMS.
  • For device-specific configuration rules, please refer to the DP device user guide.

Device Parameters Configuration

Users can modify the configuration parameters for a single device.

  1. In the device list, click on the button to go to the Device Parameters Configuration page, as shown in the figure below:
Device Parameter Configuration

  • Clicking on the Select All button will select every option on the current page. Clicking on it again will deselect all the options.
  • Clicking on the Reset Settings button will restore all settings on the current page to default values.
  • Clicking on the button following the account, users can copy and paste the current account configuration to other accounts.
  • When users try to configure the device wallpaper or screensaver image, users can select a picture from the resources list, or upload the local picture to GDMS and configure it to the device.
Ringtone Configuration
  1. Modify the desired settings on the page or click on the Switch to GUI Editor to configure device settings via text editing (i.e. p-values).
Edit Configuration File
  • The format requirement is key=value. The key can be either a P-value or an alias.
  • Users can enter the latest parameters and values of a device in the text editor even if the GDMS configuration page does not display the configuration options.
  1. Click on the Save and Apply button to finalize changes. Only settings that are checked will be pushed to the device.

  • If the device is not connected to the GDMS platform currently, the device cannot be synchronized with the GDMS platform.
  • When the device is connected to the GDMS platform, the allocated accounts will be synchronized on the device immediately.
  • The SIP accounts which are configured manually on the device will not be synchronized to the GDMS platform. For the configuration rules, please refer to the User Guide of the devices.

MPK Stickers Printing

Certian Grandstream IP phones have a MPK sticker placement (GRP2604, GRP2634, GRP2636, GXP2130, GXP2160) to label the MPKs as the user desires. GDMS offers a way to print the stickers when configuring the devices.

You can select whether to pring the background color, whether to display the border, or whether to print repeatedly on the A4 paper.

Print MPK Sticker

When the user prints MPK sticker repeatedly on an A4 paper, it will be displayed as following.

Multiple MPK Stickers

If you want to print on the native sticker provided with the IP phone unit. Please refer to the following video: https://v.youku.com/v_show/id_XNDc3MDczOTIwOA==.html

Upgrade The Firmware

You can select the firmware path from the existing firmware resource list or directly upload your firmware file by clicking the “Upload” button following the option. Please refer to the screenshot below.

Upgrade Settings – Firmware

Configure Resource Files

Users can configure custom ringtones and languages for devices (Supported models: GXP/DP series).

  1. On the Device list, click on the button to go to the Device Parameters Configuration 🡪 Resource Configuration page, as shown in the figure below:
Resource Configuration
  1. On the “Custom Ringtone” page, for Ringtone 1 to Ringtone N, select a ringtone file from the resources for each ringtone index.
  2. On the “Language Configuration” page, select a language pack from the resources for the device.
  3. Click on the “Save and Apply” button, the device will download the selected resources from the firmware path.

For each device model, the size and duration of each ringtone are different. If the duration and size exceed the limit, the system will intercept the resource file to the maximum limit automatically.

Synchronize Device Local Configuration

Before the device is configured, the user can synchronize the device’s local configuration to the GDMS server.

  1. Select a specific device, click icon and select the option “Synchronize Device Local Configuration”.
  2. Click “OK” to confirm synchronization on the pop-up window. Then, the GDMS server will synchronize all the account configurations and parameters of the current device to the GDMS server.
  3. Enable Sync SIP Account if you wish to have your SIP accounts synchronized to the GDMS.

  • If the device’s parameter configuration conflicts with the server’s configuration, the device’s local configuration prevails.
  • If the account on the device does not exist on the GDMS server, the SIP account and server are automatically created on the GDMS server.
  • This option can be turned on only for the devices which are online. 

Disable Push Configuration

If the user does not want to push any configuration to the device through the GDMS server, please follow the steps below:

  1. Select a specific device, click icon and select the option “Disable Push Configuration”.
  2. Click “OK” to confirm the operation, the account configuration or parameters will not be pushed to the device through the GDMS server anymore, including the scheduled tasks. The configuration that has not been pushed to the device will not be pushed to the device anymore.

If the user wants to resume pushing the configuration or parameters to the device, the user can click “Enable Push Configuration” option to operate in the GDMS server.

View VoIP Device Details

Click on the button to view a specific device’s system information and account status.

View VoIP Device Details

System Information

The device details include System information, Network information, Account status, etc.

VoIP Device Details

The information in this page is obtained from the device in real-time. If the device is offline, the details page will be inaccessible.

Account Status

Device Details

Energy Saving Inform (GRP Series Only)

If you are viewing the detail of a GRP series IP phone, an additional tab will appear Energy Saving Inform. This tab contains information about your GRP device power usage. It provides information about which Energy Saving Mode has been configured on your device, the percentage of the energy saved, whether Deep Energy Saving has been enabled, and information about when the Energy Saving has been enabled with all the related information of how much energy has been saved and how long the phone has been operational under energy saving mode.

Energy Saving Inform

Edit VoIP Device

Users could edit the Device name and which site the device belongs to.

  1. In the device list, click on the button which is following the device, and select Edit Device to access the device editing page.
Edit VoIP Device Option

  1. Users will see the device editing page as the figure shows below:
Edit VoIP Device

  1. Click on the Save button to apply the changes on the GDMS platform.

View VoIP Device Operation Logs

Users could view all operation logs for a specific device on the GDMS platform.

  1. On the Device List, select the menu button following the specific device, and click on the “Operation Log” button.
  2. Access to the Operation Log menu of the device, the menu includes the operation logs of device SIP account configuration, updating configuration parameters, device rebooting, device upgrading/downgrading, device factory reset, device diagnostics, etc.

Note:

Users could only view the device operation logs for the last 30 days.

View VoIP Device Operation Logs

View VoIP Device Task History

Users could view all task histories in the sub-system for a specific device on the GDMS platform, including immediate tasks and timed tasks.

  1. On the Device List, select the menu button following the specific device, and click on the “Task History” button.
  2. Access the Task management page, and search for all tasks of the specific device.
View VoIP Device Task History

Firmware Upgrade

Users could upgrade firmware for a batch of devices to a specific firmware version.

  1. In the device list, check multiple devices, and then click on the button Upgrade Firmware on the top of the Device page.
Upgrade Firmware
  1. Users need to select the firmware version to upgrade to.
  2. Task Time: Select when to start the firmware upgrade. Users can choose to upgrade immediately or to schedule the firmware upgrade for a specific time.
  3. Click on the Save button to create the task. Users can check the status of the upgrade by navigating to the Task Management page.

  • Users cannot batch upgrade different device models or models on different firmware.
  • If the desired firmware is not available, users will need to contact their GDMS administrator.

Site Assignment

Users could edit the site of a batch of devices on the GDMS platform. The default site is “default”.

  1. Select the desired devices and click on the Site Assignment button.
Site Assignment
  1. Select the site to assign the selected devices.
  2. Click on the Save button, and all selected devices will be transferred to the selected site.

Each device can only be allocated to one single site.

Move Device

Users can move devices to other organizations.

  1. Select the desired devices and click on More 🡪 Move Device.
Move Device
  1. Select the target organization where to transfer the device.
  2. The user needs to select whether to clone the SIP account and server which have been configured in the devices. If the user selects “No”, only the device data are transferred to the new organization, and the configured SIP accounts become empty after moving the devices.

Assign RPS

To assign an RPS to the devices, please click on and pick an RPS from the list, then select the devices to configure with the selected RPS.

Assign RPS

If no RPS has been created, please refer to RPS Management section.

Remote Access to Device Web UI

On the GDMS platform interface, even though the VoIP device is under the internal network, the user can remote access the VOIP device Web UI through the external network for viewing data and configuration.

This function is only supported in GRP260x starting from firmware version 1.0.3.x and above, GXW450X starting from firmware version 1.0.1.6 and above, and UCM6300 series starting from firmware version 1.0.11.8 and above.

  1. Go to the VoIP Device interface, click the “More” settings for a VoIP device 🡪 Remote access to Device Web UI, as the screenshot shows below:
VoIP Device List
  1. Go to the Web UI, and log in to the VoIP device through the username and password. As the screenshot shows below:
VoIP Device Web Interface

Remote Access to Device Interface

The user can remote access Grandstream devices using the GDMS. This can be performed even if the device is behind a NAT router, and the user will be able to view the screen of the device.

This function is only supported in GRP260x firmware version 1.0.3.x and above.

  1. Go to VoIP Device interface, click the “More” settings for a VoIP device 🡪 Remote access to Device Interface, as the screenshot shows below:
VoIP Device List
  1. Enter the virtual device interface, the user can control the virtual buttons on the device and the LCD screen, as the screenshot shows below:
Virtual Device Interface

Reboot VoIP Device

Users could reboot one device or a batch of devices on the GDMS platform.

  1. Select the desired devices and click on More 🡪 Reboot Device.
Reboot Device
  1. Task Time: Select when to start the device reboot. Users can choose to reboot immediately or schedule the reboot for a specific time.
  2. Click on the Save button to create the task. Users can check the status of the reboot by navigating to the Task Management page.

Factory Reset

Users could factory reset one device or a batch of devices on the GDMS platform.

  1. Select the desired devices and click on More 🡪 Factory Reset.
Factory Reset
  1. Task Time: Select when to factory reset the device. Users can choose to factory reset the device immediately or to schedule the factory reset for a specific time.
  2. Click on the Save button to create the task. Users can check the status of the reboot by navigating to the Task Management page.

Factory resetting a device will erase all existing settings on it such as accounts, call history, contacts, etc. The device will synchronize with GDMS the next time it goes online after the factory reset.

Delete VoIP Device

Users could delete one device or a batch of devices on the GDMS platform.

  1. Select the desired devices and click on More 🡪 Delete.
Delete Device
  1. Click on the OK button on the pop-up window to confirm deleting the devices, and the selected devices will be deleted immediately from the GDMS platform. The scheduled tasks involving the deleted devices will be canceled too.
Delete Device Prompt

Export VoIP Device

To export the entire device list, click on the button in the top-right corner of the device list page. The exported list includes all device and account information.

Manage Device via GDMS Support

If the user’s device is abnormal and wants Grandstream Support to troubleshoot the problem, the user can enable to manage the device through GDMS Support.

After the authorization is assigned, Grandstream Support can diagnose the device and assign parameters to the device.

  1. On the VoIP Device list, click the “More” button following the device and select to access the “Authorization Management” interface, as the screenshot shows below:
Authorization Management
  1. Enter the authorization duration, which can be set between 1 to 9999 minutes, according to the time required for problem troubleshooting.
  2. Tick “Grant SSH Access” box to grant access using SSH, then enter the username and password of the VoIP endpoint device SSH information.
  3. Once the user clicks the “Authorization” button, Grandstream Support can only manage the device within the authorization period. Once the authorization period ends, Grandstream Support cannot manage the device.

Stop Authorizing Manually

  1. When the problem is confirmed, the user can end authorization manually. The user can click the “More” button following the device, and select to access the “Authorization Management” interface, as the screenshot shows below:
Stop Authorizing Manually
  1. The user can click the “Stop Authorizing” button to stop managing the device immediately, and then Grandstream Support cannot manage the device.

UCMRC SYSTEM

Dashboard

Device Statistics

The Device Statistics page provides an overview of the following information:

  • Total Devices
  • Alert Management
  • VoIP Device Status
  • VoIP Device Type
  • UCM Real-time Status
UCMRC Dashboard
ModuleDescription

Total

  • UCM Device: Display the number of all UCM devices in the enterprise.
  • VOIP Device: Display the number of VoIP devices that use the UCM extensions in the enterprise.
  • Total Extensions: Display the number of extensions reported by all UCM devices in the enterprise.

Alert

Display the latest 5 high and medium-level alert messages of the UCM devices in the GDMS platform.

VoIP Device Status

Display the number of devices that are currently online, offline, and network restricted:

  • Online: The network connection between the device and the GDMS platform is normal.
  • Offline: The device is disconnected from the GDMS platform.
  • Network Restricted: The network connection between the device and the GDMS platform is abnormal.

VoIP Device Type

Display the number of devices in each category: audio and video.

  • Audio devices: GRP series, DP series, GXP series, and WP series
  • Video devices: GXV series

UCM Real-time Status

Display the real-time status of all UCM devices in the current GDMS platform:

  • Device: Display the MAC address of the device.
  • Resource Usage: Display the usage of CPU and memory.
  • Current Calls: Display the number of current calls and the remote calls.
  • Current Meetings: Display the number of ongoing meetings.
  • SIP Extension Status: Display the number of the extensions which have been registered and unregistered.
  • Connected Interface: Display the names of the connected interfaces.
  • Trunk: Display the number of total trunks, the number of trunks in idle/busy/abnormal state, and the number of trunks that are unmonitored.
  • UCMRC Plan: Display the status of the UCMRC plans which are valid, almost expired, and expired.
  • Storage Space: Display the storage space details of UCM local and cloud space usage.

Note:

Only UCM devices firmware version 1.0.11.X or higher version support displaying the real-time status.

UCMRC Dashboard Labels

UCM Device Statistics

When clicking one of the UCM devices added to the GDMS platform, the user will see an overview of the following information, Extension Status, VoIP Device Status, Sever Address, Call Statistics, Alerts, UCM Device Status, and Number of Registered Users.

Call Statistics

The Call Statistics module displays all UCM devices’ call statistics information in the current system.

The user can select up to 3 UCM devices at one time to view the call statistics information in the latest 7/30 days.

The call statistics information contents include the number of total calls, the number of total remote calls, and the number of maximum concurrent remote calls.

Call Statistics

Device List

The Device List module displays all devices listed in the UCMRC system of the current enterprise account, including the VoIP devices and PBX devices. Users can search devices by the MAC addresses of the devices.

Device List

Overview

The Overview module displays the overview information of each organization, including the Device Statistics and Call Statistics.

Device Statistics

This module displays the same information in the UCMRC system 🡪 Dashboard 🡪 Device Statistics.

Call Statistics

This module displays the same information in the UCMRC system 🡪 Dashboard 🡪 Call Statistics.

Extension

The module displays the extension information of all UCM devices in the selected organization.

Extension Management Interface

If the extensions in the UCM device have not been synchronized to the GDMS platform yet, the user can click to view the UCM devices which have not synchronized the extensions and the corresponding reasons on the GDMS platform. Please see the screenshot below:

UCM Devices That Have Not Synced Extensions
Note

  • If the user has not purchased a UCMRC plan with the corresponding feature, the user cannot synchronize the extensions in the UCM device to the GDMS platform account.
  • If the user has purchased a UCMRC plan which contains the extension synchronization feature, the user needs to access the UCM device management platform to enable the “SIP Extension Synchronization” feature.

Edit Extension in UCM Web UI

The user can click button to access the UCM device Web UI to edit the extensions. As the screenshot shows below:

Edit Extension in UCM Web UI

If the UCM device is offline, the user cannot access to the UCM device Web UI.

Assign Account

The user can click button to assign accounts to the VoIP devices in the current system.

Assign Account

  • Users cannot edit SIP User ID, Authentication ID, Authentication Password, Display Name, Voicemail Access Number, and Email options.
  • The SIP servers are synchronized from the UCM devices and the remote service addresses of the UCM devices. The SIP Server field cannot be edited.
  • The devices that can be assigned are the same as the devices in the VoIP system.

Delete Account

Users can delete one or multiple extensions in this module.

  1. Select an extension to delete, click button or button to delete the extension. The user can select to delete one extension or select multiple extensions to batch delete the extensions.
  2. Click on the “OK” button, the deleted extensions will be disassociated from the corresponding UCM devices.
Delete Account

Modify SIP Server

Users can modify the SIP server of one or multiple extensions in this module.

  1. Select the extension that the user wants to modify the SIP server.
  2. Click on button and select the new preferred SIP server.
  3. Click on the “OK” button to apply the changes. Once the SIP server is modified, the new SIP server settings will be assigned to the associated device.
Modify SIP Server

Export Extension

Users can click the “Export Extension” button on the right upper corner of the Extension module to export the extensions in the current enterprise in the GDMS platform.

Users cannot add extensions in this module, and all extensions are synchronized from UCM devices.

UCM Device Management

The UCM Device menu shows all associated UCM devices. Users can view the firmware version numbers, IP addresses, plans, and other information of the UCM devices. It also allows users to access the device, upgrade firmware, reboot the devices remotely, etc.

UCM Device Management Interface

StatusDescription

Status indicator

The device is offline.

The device is online.

The device network penetration (NAT) is abnormal, the GDMS server cannot connect to the device, but the device can periodically execute

Firmware version too low

This icon indicates device firmware version too low and the device cannot be used normally with GDMS.

Plan expiring

This indicator means the plan is expiring soon or already expired.

UCM Device Management

OperationDescription

Sorting

Click on the sorting buttons to sort the list by various columns in ascending/descending order.

Custom Display Option

Click on the button on the top right corner of the list to select the columns to show and/or hide.

Search

In addition to being able to search for devices with the search bar near the top-right corner of the page, users can further refine search results by clicking on the Filter button by specifying device status, site, city, and firmware version.

Operation Instructions
Search Devices

Add UCM Device

To add a new UCM device to the GDMS platform, users can click on the Add Device button. Please see the screenshot below:

Add UCM Device

Device Name

(Optional) This option is used to set the name of the device so that the users could identify this device. The maximum number of the input characters is up to 64.

MAC Address

(Required) This option is used to enter the MAC address of the device. (Locate the MAC address on the MAC tag of the unit, which is on the underside of the device, or on the package. Or the address can be viewed on the UCM Web GUI 🡪 System Status 🡪 System Information 🡪 Network interface (LAN MAC address).

Initial Password

(Required) This option is used to enter the Initial Password of the device. The original password can be viewed on the UCM’s case or LCD.

Select Site

(Required) This option is used to set which site this device belongs to. The newly created site name is the same as the name of the UCM device, as the first level site. The user can also select another site.

Enable Cloud Storage for UCM

After enabling the option, the recording files and chats will be stored to the GDMS if the UCM device has the paid UCMRC plan.

Add UCM Device

  • Currently, users can only add UCM63xx and OEM devices to the GDMS platform.
  • When the device is added to the GDMS platform successfully, the SIP accounts in UCM63xx will be synchronized to the GDMS platform by default. If the user wants to turn off the synchronization function, please refer to the UCM63xx RemoteConnect Guide for details.
  • Users could click on the “Save” button to save the configuration.
  • Each device can only be associated with only one GDMS account.
  • Users can use the search bar on the Device page to find added devices via device name, MAC address, and sites.

After clicking the “Save” button, the device will be added to the GDMS platform successfully, and the user can apply for a UCMRC advanced plan free trial for this device

Added Device Successfully
Notes

  • Each UCM device only can apply for a UCMRC advanced plan free trial once for 3 months. If the user purchased a UCMRC plan before or applied for a UCMRC plan free trial before, the user cannot apply for another free trial anymore.
  • If the user has not applied for a UCMRC plan free trial before, the user can apply for it on the “UCM Devices” list.

Batch Import UCM Devices

Users can import multiple devices by uploading a file. Click on the Import Devices button on the Device page to get started. The following window will appear:

Import UCM Device
  • Click on the button to download the template. Users must follow the instructions to enter the required information.
  • The template will have the following fields:

MAC Address

Users need to fill in the MAC address of the device in this field (Required). For instance,
000B82E21234, and it supports to fill “:” and “-” characters in this field.

Original Password

Users need to fill in the original password of the device in this field (Required). The original
password can be viewed on the UCM’s case or LCD.

Device Name

This option is used to set the name of the device so that the users could identify this device
(Optional). The maximum number of the input characters is up to 64.

Site Name

Enter the site to assign this device to (Required). If the site is under more than one level, all site levels must be included in the site name (e.g. first_level/second_level/…/new_site).
If the site level does not exist, it will be automatically created. The maximum character
limit is 64.

Import UCM Device Template

  • Users can drag the file to the pop-up window, or they can click the upload button to select a file from their PC to import.
  • Once the file is imported into GDMS, the result window will appear. If any data failed to import successfully, users can export the problematic data, re-edit, and attempt to import them into GDMS again.

  • Currently, users can only add UCM63xx devices to the GDMS platform.
  • When the device is added to the GDMS platform successfully, the SIP accounts in UCM63xx will be synchronized to the GDMS platform by default.
  • If the user wants to turn off the synchronization function, please refer to the UCM63xx RemoteConnect Guide for details.
  • If an existing device on GDMS is imported, the device’s existing information will be replaced with the newly imported information.
  • If a device’s MAC address and serial number are invalid, the import will fail.

View UCM Device Details

Click on the button to view a specific device’s system information.

View UCM Device Details

In the UCMRC system, the user can quickly view all SIP server addresses in the Device List. For a certain SIP server address, the user can quickly view the advanced settings of the SIP server, including all advanced settings of the SIP server in the VoIP system.

The device details include System information, Network information, etc.

UCM Device Details

The device details include System information, Network information, etc.

UCM Device Details

The information on this page is obtained from the device in real-time. If the device is offline, the details page will be inaccessible.

View Device Plan

Select the plan for a specific UCM device to view the plan of the device, expiration date, currently used cloud storage space, and total cloud storage space.

View UCM Device Plan

Access Server

This is used to configure Wave phones so that Wave users can connect to the UCM server and make calls at any time, anywhere on any network.

If the user wants to configure the remote service address on the terminals for remote calls, the user can enable the button

and obtain the remote service address.

Storage Space

Refer to the current storage space used by the UCM device, and the total storage space of the UCM device. If there is not enough space, the backup files cannot be stored.


The used storage space contains:
– l  Used storage space by cloud storage (excluding the space allocated to the Cloud IM service)
– The maximum storage space allocated to the Cloud IM service

Device Plan

Refer to the current plan and add-on plan of the device. If the plan has expired, the user can only use the Basic plan as the current plan.

After adding the device to the GDMS platform, the user can apply for a UCMRC advanced plan free trial for 3 months by clicking the button.

Apply for Free Trial
  1. After the paid plan expires, it will be downgraded to the “Basic” plan and the UCM630x device will permanently stay on the Basic plan until the user decides to upgrade it.

On the UCM Device -> Plan -> Expand the drop-down menu, users can view the information of “Device Original Plan” displayed on the interface. Please see the screenshot below:

2. After the paid plan expires, the user can go to the “My Plans” menu and move the cursor to the corresponding tip, the user will see the notification “After the previous plan expires, your UCM device can always use the Basic plan for free.”

We also updated the option “Order History” on the right upper corner to “My Plans”.

3. If the user cannot contact the dealer in the process of purchasing the plan, the user can click the “Help” button and fill in the relevant information. Then, we will send an email to the authorized distributor and the authorized distributor will contact the user as soon as possible.

4. Then, a form will appear for the user to fill in the necessary information.

  • When the plan has expired, the user can only use the Basic plan as the current plan, some functions will be unavailable.
  • When the plan has expired, the files exceeding the storage space will be deleted after 7 days. Please download the backup file in advance or renew the plan.
  • When the plan has expired, the UCM custom address will be deleted after 7 days.
  • If the user has purchased a UCMRC plan before or applied for a free trial before, the user cannot apply for another UCMRC plan free trial anymore. The duration of the free trial is 3 months. When the free trial expires and the user has never purchased any plan for the UCM device, the plan of the UCM device will be downgraded to the Basic plan.

Remote Access to UCM Web UI

On the GDMS platform interface, even though the UCM is under the internal network, the user can remotely access the UCM Web UI through the external network for viewing data and configuration.

Prerequisite: UCM device firmware version must be later than 1.0.15.1

  1. Go to Device Management 🡪 UCM Device interface, click on the button of the specific UCM device, as the screenshot shows below:
UCM List
  1. Go to the UCM Web UI, and log in to the UCM device through the username and password, as the screenshot shows below:
  1. After logging in, the user can operate this UCM remotely by accessing the UCM device under the local network, as the screenshot shows below:
UCM Home Page

Notes:

  • Users do not need to configure the external network for UCM devices and access the UCM devices with encryption through the GDMS platform. However, the network environment of the UCM devices is allowed access through external networks.
  • Users can assign permission that remote access to UCM Web UI without entering a password. Once the permission is assigned, the user can remotely access the UCM Web UI through the GDMS platform without entering the UCM password.
Remote Password Access

UCM Device Diagnosis

On the UCM Device list, users can click the Diagnosis button following the UCM device to diagnose the UCM device, including UCMRC Connection, Ping/Traceroute, Syslog, Capture Trace, Network Diagnostics, and System Status.

UCM Device Diagnosis

If the UCM device which is using the UCMRC services has any problems, the user can diagnose the UCM device and troubleshoot the problems remotely. The user can try to fix the problems based on the suggestions and click on the “Feedback” button to send the logs and descriptions to our technical support.

Diagnostic Details

View Statistics

Daily Report

Prerequisite: The UCM plan contains permission for this function.

The UCM device collects the data report of the day and sends it to the GDMS user or the configured email box.

Please refer to the screenshot below for the daily report email:

UCM Statistics Report

Statistics Time

The time of sending the data is displayed according to the local time zone of the UCM device.

Device

The MAC address of the UCM device is counted.

Time Zone

The local time zone of the UCM device.

Firmware Version

The current firmware version number.

Running Time

The running time displays the deadline for reporting the data.

Storage Space

By the reporting data time, it displays the usage of the local storage space of the device. If the usage reaches 80%, the indicator will be marked in red.

Cloud Storage Space

By the reporting data time, it displays the cloud storage space usage of the device. If the usage reaches 80%, the indicator will be marked in red.

Total Calls

The total number of calls on the reported day.

Total Remote Calls

The total number of calls made by the remote users on the reported day.

Max Remote Sessions

The maximum number of concurrent remote calls on the reported day.

Call Type Statistics

The distribution of all call types on the reported day.

Max Allowed UCMRC Registrations

The maximum number of remote registered extensions on the reported day.

Max Local UCMRC Registrations

The maximum number of local registered extensions on the reported day.

Max Time Per Remote Call/Meeting

The maximum call duration of the single remote call on the reported day. If the maximum call duration of the single remote call reaches 90% of the plan limitation, the value will be marked in red.

Aggregate Time for Remote Calls/Meetings

The total remote call duration on the reported day. If the total remote call duration reaches 90% of the plan limitation, the value will be marked in read.

  • Some data are only available for data statistics in the premium plan.
  • The daily report sending time is according to the 0 a.m. of the UCM local time zone.

View Statistics Report (Last 30 days)

Prerequisite: The UCM plan contains permission for this function.

  1. Go to the Device Management 🡪 UCM Device interface, click on the button of the specific UCM device, and select the “Statistics Report” menu.
  2. Users can only view the statistics report for the last 30 days. The reports will be sorted by the local time zone of the UCM devices, as the screenshot shows below:
View UCM Device Statistics Report
  1. Click on the button to view the type and amount of the connected device on the current day to the UCM device:
View Connected Devices Type/Amount
  1. Click on button to view the call type statistics of the current day:
View Call Type Statistics
  1. Click on button to view chart statistics of the number/type of calls in the last 7 days or last 30 days, as the screenshot shows below:
View Call Statistics Chart

Set Daily Report Receiving Mailbox

Prerequisite: The UCM plan contains permission for this function.

GDMS platform will send a daily report email of the UCM device every day. Click on the button on the UCM Device 🡪 Statistics Report interface to configure the email-receiving mailbox, as the screenshot shows below:

Set Daily Report Receiving Mailbox

Daily Email Notification

This is used to configure whether the user wants to send the daily report to the mailbox every day. If not, no mail notification will be sent, and users can view the statistics report on the GDMS platform.

Time Zone

This is used to set the time zone of the daily report.

Send Time

This is used to set the sending time of the daily report.

Repeating

This is used to set the repeating sending time of the statistical report. Once this configuration is set, the statistical report will be sent to the configured email box periodically.

Receiving Email Address

Supports entering any email address. Users can click “Add Email Address” to add multiple email addresses to receive the daily report.

Set Daily Report Receiving Mailbox

View Operation Logs

Prerequisite: The UCM plan contains permission for this function.

Users can view all operation logs on the GDMS platform for the UCM devices.

  1. On the UCM Device List, select the menu button following the specific device, and click on the “Operation Log” button.
  2. Operation logs include Remote accessing UCM Web UI logs, restarting logs, and firmware upgrading logs.

Users could only view the device operation logs for the last 30 days.

View UCM Device Operation Logs

Custom Remote Access Domain Name

Remote Access Domain Name is used to configure the Wave application so that Wave application can connect to the UCM server and make calls at any time, anywhere under any network environment.

Prerequisite: The UCM plan contains permission for this function.

You can also customize your domain to access Wave Web RTC page/ UCM portal.

  1. Go to Device Management 🡪 UCM Device interface, click the Edit Device option for the specific UCM device, and access to the Device Edit” menu.
  2. If the user wants to configure this address on the soft terminals for remote calls, the user can click the button  and customize the remote domain address. Please see the screenshot below:
Device Edit Menu

3. Click on the “Personal URL” field, and enter the preferred URL, such as {yourdomain}.zoneb.gdms.cloud

Custom UCM Remote Access Domain Name

4. If the plan has a custom domain name function, the user can click on the “Custom Domain” option and enter the server address with the private domain name, and the user also needs to enter the custom certificate of the domain name.

Note

The custom address needs to be resolved to the existing default server address (e.g. xxxxxxxx.zonea.gdms.cloud), otherwise the custom address cannot be recognized, and Wave users cannot connect to the UCM device through the custom address.

Enter Private Domain Name and Certificate

5. If the user needs to modify the information, the user can click on the button to add a new custom server address.

6. Click on the “Save” button to apply the settings. Then, both the default server address and the new custom server address can be used.

If the user modifies the custom server address, the phones or Wave applications that use the previous custom server address need to be re-configured with the new custom server address. Otherwise, the service cannot be used normally.

Synchronize UCM Device Alert to GDMS

Only the advanced UCM Remote Control plans support synchronizing UCM device alerts to the GDMS platform. For UCM Remote Control plans details, please refer to our official website.

  1. Users need to enable UCM alert notifications on the management platform of the UCM device. For details, please refer to the UCM User Guide on the UCM product page.
  2. The alerts generated in the UCM device will be synchronized to the GDMS platform.
  3. Users can view all UCM alert notifications in the GDMS platform, and set the alert notification methods: Email Notification, Message Notification, or SMS Notification.

Reboot Device

Users can reboot UCM devices from GDMS instantly or set up a schedule to reboot the UCM devices.

  1. Select a UCM device from the GDMS 🡪 Device 🡪 UCM Device page, and click on “Reboot Device”. Or select multiple UCM devices by clicking More 🡪 Reboot Device.
  2. The users can select to reboot the device immediately or set up a schedule to reboot the device. For a scheduled reboot, please select the start and end times of the task. Reboot will be performed during this period.
Reboot UCM on GDMS
  1. After saving the reboot configuration, users can view the status of this task from the GDMS 🡪 Task page.

If the task is failed, the GDMS platform will send the system notification to the user.

Upgrade Firmware

Prerequisite: The UCM plan contains permission for this function.

Upgrading UCM firmware via GDMS is supported. Please note there must have UCM official firmware or customized firmware available on the GDMS platform first.

  1. Select a UCM device from GDMS 🡪 Device 🡪 UCM Device and click on “Upgrade Firmware” as shown in the below picture. Users can also select multiple UCM devices and then click on “Upgrade Firmware” to perform a batch upgrade for all selected UCMs.
UCM Devices Listed in GDMS
  1. Select upgrade immediately or set up a schedule to perform the upgrade. For scheduled upgrades, please select the start and end times of the task. Upgrade will be performed during this period.
Upgrade Firmware Configuration on GDMS
  1. Save the configuration. Then the users can view the task status under the GDMS Task page.

If the task is failed, the GDMS platform will send the system notification to the user.

Edit Device

Users could edit the UCM Device name and which site the device belongs to.

  1. In the device list, click on the button to Edit Device to access the device editing page.
Edit UCM Device Option
  1. Users will see the device editing page as the figure shows below:
Edit Device
  1. If the plan has the custom server address function, the user can click “Personal URL”; If the plan has permission to custom private domain name function, the user can click on the “Custom Domain” option to configure it.
  2. Click on the “Save” button to apply the changes on the GDMS platform.

After modifying the GDMS server region, the GDMS platform system will generate a new Access Server address, and the Wave users and the phones which are not connected to the GDMS platform need to be configured with the new Access Server address manually. If the user is using the Custom Domain, the user does not need to update the address.

UCMRC Settings

Prerequisite: The user has the corresponding UCMRC plan including this function.

The user can remotely access the PBX device to set the plan of the UCMRC service.

  1. In the UCM Device list, the user can select the UCM device which the user prefers to access and click button to set the UCM device.
UCMRC Settings Interface
  1. After clicking the UCMRC Settings button, the user will be directed to the UCM Web UI remotely.
  2. The user will be directed to the UCM Web UI 🡪 UCM RemoteConnect 🡪 Plan Settings interface. As the screenshot shows below:
Plan Settings for UCMRC

Prerequisite: The user has the corresponding UCMRC plan including this function.

The user can remotely access the UCM device Web UI to customize the enterprise logo.

  1. In the UCM Device list, the user can select the UCM device which the user prefers to customize the logo and click button to access the UCM Web UI.
Custom Enterprise Logo Interface
  1. After clicking the custom logo button, the user will be directed to the UCM device Web UI.
  2. The user will be directed to the UCM Web UI 🡪 UCM RemoteConnect 🡪 Custom Logo to customize the enterprise logo. As the screenshot shows below:
Custom Logo

Back up UCM Data

Prerequisite: The user has the corresponding UCMRC plan including this function.

The user can remotely access the UCM device to enable the UCM data backup function.

  1. On the UCM Devices list, the user can select the UCM device, click the button  to access the UCM Web UI, and set the UCM data backup function for the GDMS platform account.
Back up UCM Data

2. After clicking the UCM data backup button, the user will be directed to the UCM device Web UI.

3. The user will be directed to the UCM Web UI, RemoteConnect → Plan Settings → Storage & Backup interface and set to back up the UCM data to the GDMS platform account. Please see the screenshot below:

Storage & Backup

Batch Modify Sites

Users could edit the site of a batch of UCM devices on the GDMS platform. The default site is “default”.

  1. Select the desired devices and click on the ”Site Assignment” button.
Site Assignment
  1. Select the site to assign the selected devices.
  2. Click on the” Save“ button, and all selected devices will be transferred to the selected site.

Each device can only be allocated to one single site.

View/Disassociate Host/Spare UCM Device

Prerequisite: The user has the corresponding UCMRC plan including this function.

Users can view Host/Spare UCM devices in the UCM devices list, the Host/Spare icon will be marked following the MAC address, and users can view the corresponding MAC address of the Host/Spare devices.

When the Host/Spare association is established, and once the Host UCM server is down, the Spare UCM device can still get connected through the Host UCM device’s UCMRC domain name.

The user can click “Remove Relationship” to remove the UCMRC Host/Spare relationship. However, the local Host/Spare relationship configuration in the UCM devices is still retained. If the user also wants to remove this relationship, the user needs to go to the UCM management platform to disassociate the relationship.

View Host/Spare UCM Device
Note

  • If the user only purchases one UCMRC plan which contains the HA service for one of the UCM devices, the HA features for the UCM devices cannot be used normally.
  • To ensure that the UCM devices can be used normally under the HA mode, the user needs to purchase two UCMRC plans with the same specifications and both plans contain the HA service.

Delete Device

Users could delete one UCM device or a batch of UCM devices on the GDMS platform.

  1. Select the desired devices and click on More 🡪 Delete.
  2. Select a UCM device from GDMS 🡪 Device 🡪 UCM Device and click on “Delete Device”. Users can also select multiple UCM devices and then click on More 🡪 Delete to perform a batch delete for all selected UCMs.
  3. Click on the” OK“ button on the pop-up window to confirm deleting the devices, and the selected devices will be deleted immediately from the GDMS platform. The timing tasks involving the deleted devices will be canceled either.
Delete Device Prompt

Export Device

To export the entire device list, click on the button in the top-right corner of the device list page. The exported list includes all device information.

Configure Parameter For Device

GDMS platform administrator can configure the parameters of UCM RemoteConnect for the device remotely. Once the device has been configured following the methods below, the device can use the UCM RemoteConnect functions.

Method 1:

  1. GDMS platform administrator can go to VoIP Account 🡪 SIP Account interface, select the SIP accounts which will be assigned to the device, and click on the edit button to access the account editing interface:
Edit Account
  1. Click Add Server option and select the external network server address reported by the UCM RemoteConnect.
  2. Assign the SIP server to the device and enter the device MAC address and Account index, then select the SIP server of the UCM RemoteConnect.
  3. Click to save and apply the changes for UCM RemoteConnect for the device.

Method 2:

Users can select multiple SIP accounts, click the “Modify SIP Server” option on the top of the interface, and then select the server address of UCM RemoteConnect to modify the SIP server address (internal network) to the server address of UCM RemoteConnect for a batch of devices.

Modify SIP Server Address

When the user configures the server address of UCM RemoteConnect for the device, the following settings will be assigned to the device automatically to ensure the UCM RemoteConnect service can be used successfully:

  • SIP Protocol – TLS
  • STUN server setting will be changed to the TURN server address of UCM RemoteConnect.

When the UCM RemoteConnect account is deleted from the device, the STUN server setting will be removed automatically from the device.

Storage

View Backup File

For backup files generated from UCM manually or automatically, they can be stored in GDMS cloud storage. On the GDMS platform, users can view all backup files.

  1. Go to the UCM Backup page, all backup files available for connected UCM devices will be displayed. The file type includes CDR files, config files, etc.

It only displays all the backup files of the UCM devices under the current organization. Users can switch the organization to view the backup files of the UCM devices under other organizations.

  1. Click the searching box at the top of the interface to search the backup files by device MAC address, backup file type, and device model.
View Backup File

  • If the storage space of the UCM device is insufficient, the backup file cannot be stored. Please clear the storage space or renew the plan to get more storage space.
  • Users can subscribe to the email notifications so that the alert message will be sent to the configured email box by default when the device storage space is insufficient.

Upload Backup File

Users can upload the backup file and recover the backup file on UCM.

  1. Go to the UCM Backup page, and click on the “Upload File” button in the right upper corner to access the interface:
Upload File

File

Click to select the backup file from the local PC or drag the backup file to this field to upload the backup file. The backup file can be the configuration file of the device.

MAC Address

Enter the MAC address of the UCM device for uploading this backup file.

Note: The UCM device must be in the current organization, otherwise, the backup file cannot be uploaded.

File Name

Enter the name of the backup file.

File Type

Enter the file type of the backup file so that the UCM device can obtain the backup file accordingly by the file type.

  1. Click the OK button to upload the backup file.

If the UCM device does not have enough storage space, the backup file cannot be uploaded. The user can clean up the cloud storage space file for this UCM or purchase an additional plan.

Download Backup File

  1. On the ”UCM Backup“ page, click the button following the backup file to download the file.
  2. Download the files locally.

  • Users can view the backup files and restore the UCM device quickly without downloading.
  • Users can download the backup file manually and restore the UCM device.
  • Users can download the files in batches by selecting them on the UI and then click “Download”

Restore UCM Backup File Remotely

Users can restore backup files for UCM devices remotely through the GDMS platform.

  1. On the “UCM Backup” interface, select a UCM backup file and click the “Restore” button to restore the UCM device.
Restore Backup File Remotely
  1. Once the user clicks the “OK” button, the UCM backup file will be assigned to the UCM device to restore the UCM device.
  2. It may take several minutes to restore the backup file for the UCM device. The user can refresh the interface to view the results next to the MAC address of the UCM device on the interface. As the screenshot shows below:

: Restored successfully. The user can leave the cursor on the icon to view the last restoring time.

: Restored failed. The user can leave the cursor on the icon to view the last restoring operation time.

View Results

Delete Backup File

If the user wants to clean up the storage space of the UCM device, the user can delete the backup files in the UCM device.

  1. On the” UCM Backup“ page, click the button following the resource file to delete the backup file. Users can also select multiple backup files and click the Delete button on the top of the page to batch delete the backup files.
  2. When the user confirms to delete, the selected files will be deleted from the GDMS platform.
Note

To delete multiple files at once, please select them by then click on “Delete”.

Please note that when the backup file is deleted, it cannot be restored.

Convert Configuration File

If the user has upgraded the UCM device model, the user can use this function to convert the configuration file of UCM62xx/UCM65xx to the configuration file of UCM63xx.

  1. Go to the UCMRC System 🡪 Storage interface, the user can click the “Convert Config File” button to access the conversion interface, as the screenshot shows below:
Convert Config File
  1. The user can click to upload or drag the configuration file of UCM62xx/UCM65xx to the uploading area.
  2. Select the target model to be converted, which means the model of your new UCM device.
  3. Select the converted configuration file and save it to the cloud storage space of the new UCM device.
  4. The converting duration will last for several minutes. When the conversion is done, the user can download the converted configuration file on the UCM Backup interface. Or the user can click to download the converted configuration file directly to the local PC. The user can also restore the configuration file in the new UCM device directly.
Converted File Successfully

The original configuration file format needs to be a .tar file, and the file size limit is 10GB.

VoIP Device

This module displays all VoIP devices in the current organization.

For more details, please refer to the VoIP System -> VoIP Device module.

Call Quality

Statistics Overview

The interface below displays the call quality reported by the device on the GDMS platform.

Prerequisites: The device must use the SIP account in the UCM server which has the UCM RemoteConnect service so that the device can report the call quality to the GDMS platform. This function is only supported for certain UCM RemoteConnect plans. To check which plans support this feature please refer to the RemoteConnect website: https://ucmrc.gdms.cloud/home

Statistics Overview

ModuleDescription

Total VoIP Devices

Display the number of VoIP devices reported by the current organization (only display the statistics report for the current filter time)

Total Calls

Display the number of calls reported by the current organization (only display the statistics report for the current filter time)

Call Quality

Display the call quality ratio and average values for the reported call history by the current organization (only display the statistics report for the current filter time)

Call Type

Display the call types for the reported call history by the current organization (only display the statistics report for the current filter time)

Statistics Overview
Note

  • The user needs to purchase the advanced UCMRC plan which contains this service before using the features. If the phone which has been associated with the GDMS platform has registered the extension which was synchronized from the UCM device to the GDMS platform (assigned through the GDMS platform), the phone will report the call quality to the GDMS platform (the audio will not be collected).
  • Supported models: HT8XX, GXV33XX, and GRP260X series.

Call Quality Record

GDMS platform displays all reported call quality records on the Call Quality interface.

Please see the screenshot below:

Call Quality Record

  1. GDMS platform supports filtering call quality records by date.
Filter by Date
  1. GDMS platform supports search call quality records by site, device model, call quality, and call type.
  2. GDMS platform supports to search of call quality records by device MAC address, device name, and SIP Account.
  3. Click the Call Statistics button to view the statistical report of the filtered call quality records.
Call Quality Record Report

Enable/Disable Call Quality Reporting

Users can enable/disable reporting call quality on the GDMS platform. If the user does not want to view the call quality report, the user can disable this function on the GDMS platform.

On the Call Quality interface, the user can click Phone reports the call quality button to disable reporting call quality. When this function is disabled, the devices under the current organization will no longer report the call quality to the GDMS platform.

Enable/Disable Call Quality Reporting

CLOUDUCM SYSTEM

CloudUCM System integration in the GDMS allows the creation of CloudUCM devices and other features for managing the device like starting and stopping the CloudUCM, rebooting, upgrading the firmware, running diagnostic for the device, checking the task history and operation log, and resetting the device’s default password.

Switching to CloudUCM System

To switch to the GDMS system, please click on the systems menu in the top left corner of the web UI, as shown in the figure below, and then choose CloudUCM System.

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UC Services

The system will be then switched to CloudUCM-related features.

Dashboard

On the Dashboard, the user can view general information about the CloudUCM devices. The dashboard is split into 4 tabs: Device Statistics, Call Statistics, CloudUCM, and VoIP Device.

CloudUCM System Dashboard

Device Statistics

The Device Statistics tab displays the following:

Total

  • CloudUCM Device: Displays the number of all CloudUCM devices in the enterprise. 

  • VoIP Device: Displays the number of VoIP devices that use the CloudUCM extensions in the enterprise. 

  • Total Extensions: Displays the number of extensions reported by all CloudUCM devices in the enterpriseList Item 3

Alerts

Displays the latest 5 high and medium-level alert messages of the CloudUCM devices in the enterprise.

CloudUCM Plan Status

  • Active: Displays the number of CloudUCM plans that are valid.

  • Expire Soon: Displays the number of CloudUCM plans that are about to expire.

  • Expired: Displays the number of CloudUCM plans that have expired

  • Pending Activation: Displays the number of CloudUCM plans that are pending activation.

VoIP Device Status

Displays the number of devices that are currently online, offline, and network restricted:

  • Online: The network connection between the device and the GDMS platform is normal.

  • Offline: The device is disconnected from the GDMS platform.

  • Network Restricted: The network connection between the device and the GDMS platform is abnormal.

Voice Device Type

Displays the number of devices in each category: audio and video.

  • Audio devices: GRP series, DP series, GXP series, and WP series.

  • Video devices: GXV series.

Top 5

Displays the top 5 usage status under the current company or organization searching results:

  • Top 5 - Total Calls: The statistics depend on the total number of calls in the selected time range, and it displays the top 5 CloudUCM devices.

  • Top 5 - Call Duration: The statistics depend on the cumulative call duration in the selected time range, and it displays the top 5 CloudUCM devices.

  • Top 5 - Registrations: The statistics depend on the highest number of registered extensions in a day in the select time range, it displays the top 5 CloudUCM devices.

  • Top 5 - Storage Usage: It displays the top 5 CloudUCM devices in storage space usage.

Call Statistics

You can select multiple CloudUCM devices to view the latest 7-days or 30-days call status chart.

  • Total Calls: Chart of the total number of calls per day
  • Max Concurrent Calls: Chart of the number of concurrent calls per day
  • Number of Registered Extensions: Chart of the number of registered extensions per day
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Call Statistics

CloudUCM

Displays the real-time status of all CloudUCM devices in the current GDMS platform:

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CloudUCM Device List
  • Device: Displays the MAC address of the device.
  • Device Status: Displays the status of the device. The value can be “To be Activated”, “Running”, “Stopped”, “Starting”, or “Pending activation”.
  • CloudUCM Plans: Displays the current plan information and status.
  • Storage Space: Displays the storage space details of UCM local and cloud space usage.
  • Current Call: Displays the current number of calls/the maximum number of concurrent calls of the plan.
  • Extensions: Displays the number of currently registered extensions/the number of created extensions/the maximum number of extensions of the plan.
  • Trunk: Displays the number of total trunks, the number of trunks in idle/busy/abnormal state, and the number of trunks that are unmonitored.
  • Alerts: Displays the number of unread notifications and IP addresses blocked by Fail2ban.
  • Organization: Displays the organization where the device resides.

VoIP Device

Displays all the VoIP Devices in the current GDMS platform:

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VoIP Devices

Overview

On the Overview screen, the user can view general information about the CloudUCM devices. The information displayed is related to the number of CloudUCM devices created in the organization, the number of VoIP devices that are registered to the CloudUCM device, and the total number of extensions created on the CloudUCM devices.

CloudUCM Overview

Device Statistics

The Device Statistics tab displays the following:

Total

  • CloudUCM Device: Displays the number of all CloudUCM devices in the enterprise. 

  • VoIP Device: Displays the number of VoIP devices that use the CloudUCM extensions in the enterprise. 

  • Total Extensions: Displays the number of extensions reported by all CloudUCM devices in the enterpriseList Item 3

Alerts

Displays the latest 5 high and medium-level alert messages of the CloudUCM devices in the enterprise.

CloudUCM Plan Status

  • Active: Displays the number of CloudUCM plans that are valid.

  • Expire Soon: Displays the number of CloudUCM plans that are about to expire.

  • Expired: Displays the number of CloudUCM plans that have expired

  • Pending Activation: Displays the number of CloudUCM plans that are pending activation.

VoIP Device Status

Displays the number of devices that are currently online, offline, and network restricted:

  • Online: The network connection between the device and the GDMS platform is normal.

  • Offline: The device is disconnected from the GDMS platform.

  • Network Restricted: The network connection between the device and the GDMS platform is abnormal.

Voice Device Type

Displays the number of devices in each category: audio and video.

  • Audio devices: GRP series, DP series, GXP series, and WP series.

  • Video devices: GXV series.

Call Statistics

You can select multiple CloudUCM devices to view the latest 7-days or 30-days call status chart.

  • Total Calls: Chart of the total number of calls per day.
  • Max Concurrent Calls: Chart of the number of concurrent calls per day.
  • Number of Registered Extensions: Chart of the number of registered extensions per day.

Extension

The module displays the extension information of all UCM devices in the selected organization.

Extensions

Edit Extension in UCM Web UI

The user can click button to access the UCM device Web UI to edit the extensions. As the screenshot shows below:

Edit Extension
Note

If the CloudUCM is not running, the user cannot access the CloudUCM device Web UI.

Assign Account

The user can click button to assign accounts to the VoIP devices in the current system.

Assign Account
Notes

  • Users cannot edit SIP User ID, Authentication ID, Authentication Password, Display Name, Voicemail Access Number, and Email options.
  • The SIP servers are synchronized from the UCM devices and the remote service addresses of the UCM devices. The SIP Server field cannot be edited.
  • The devices that can be assigned are the same as the devices in the VoIP system.

Delete Account

Users can delete one or multiple extensions in this module.

  1. Click on to delete individual extensions.
  2. When the confirmation prompt appears, click “OK”.
Delete SIP Account

To delete multiple extensions at once, please select the extensions by ticking the box next to each extension, then click . When the confirmation message appears, click “OK”.

Batch Delete SIP Accounts

Export Extension List

Users can click the “Export Extension” button on the right upper corner of the Extension module to export the extensions in the current enterprise in the GDMS platform.

Note

Users cannot add extensions in this module, and all extensions should be created on the CloudUCM.

CloudUCM Device

In the CloudUCM Device List, all CloudUCM devices in the current organization are displayed, along with device status, plan information, storage space, CloudUCM server address, the number of calls in real-time, extension number (the number of currently registered extensions/the number of created extensions/the maximum number of extensions in the plan), and Trunk status.

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CloudUCM Devices

Status Descriptions:

Status

Description

Device Status

Indicates that the CloudUCM device is running properly.

Indicates that the CloudUCM device is not running. (It is possible that the plan has expired, or it has been stopped manually by the administrator.)

Indicates that the CloudUCM device has not been activated yet and it needs to be activated before it can be used.

Indicates that the CloudUCM device is being started and cannot be accessed in this state.

Indicates that the current CloudUCM device is in the process of deploying services, such as upgrading firmware, upgrading plan services, or restoring configuration, etc. In this state, the CloudUCM device cannot be accessed.

The firmware version is too low

IMG_259 This icon indicates device firmware version too low, and the device cannot be used normally with GDMS.

The Plan is about to expire

IMG_260 This indicator means the plan is expiring soon or already expired.

Trunk Abnormal

Indicates that the abnormal trunk exists in the CloudUCM. You can click to view the status of all trunks.

Unread Notification

Indicates that the CloudUCM device has some unread notifications. You can click to access the Web UI of the CloudUCM device.

Fail2ban

Indicates that the CloudUCM device has 2 IP addresses that are blocked by Fail2ban. You can click to access the Fail2ban page on the Web UI of the CloudUCM device.

Server Address Descriptions:

Admin Portal: This specifies the CloudUCM device Web UI access address. The username and password of the device are required. CloudUCM User Manual

Wave Server: This specifies the server address of the Wave client. Wave User Manual

SIP Server: This specifies the SIP server address used for registering extensions. IP Phone Configuration User Manual

Filter Device:

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Search Filter

Apply for CloudUCM Free Trial

Users can apply for the CloudUCM free trial. If you need more free trials, you can contact your superior channel or Grandstream Support for help. Learn more about CloudUCM Free Trial.

  1. Apply in the CloudUCM Device List:
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Free Trial Application
  1. After applying for the free trial, click the option “Activate Now” in the pop-up window or click the button in the CloudUCM Device List to activate the device. After activating the device, the free trial will be started.
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Free Trial Application Successful
  1. If you have entered the customer’s email address, an activation email is automatically sent to that configured email address. (Individual and company users do not have the “Customer Email Address” option.)
Activate CloudUCM
Note

If you are applying for a second free trial, you will be asked to fill in the following information and submit it to us.

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Free Trial

Activate CloudUCM Device

For a newly created CloudUCM device, you need to activate the device before you can start using it.

  1. You can activate the CloudUCM device by clicking the icon in the activation email or in the CloudUCM Device module of the GDMS platform.
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Activate CloudUCM
  1. Before activating the CloudUCM device, you need to fill in the following information:

Zone

Select the nearest data center for quick access.

CloudUCM Server Address

Enter your custom service address for easy memorization.

Note: Only advanced plans support this function.

Device Administrator Email

Enter the administrator email of your CloudUCM device so that you can use it to retrieve the password, receive plan notifications, storage space alerts, etc.

The device information will be displayed after filling the information:

MAC Address

It indicates the virtual MAC address of the CloudUCM device, as a unique identifier for this device.

Initial Password

It indicates the initial password of the CloudUCM device, and it is also the initial password of the super administrator for logging in to the CloudUCM Web UI.

Plan Information

It indicates the plan name for this CloudUCM device.

Valid Duration

It indicates the validity period of this CloudUCM device’s plan.

  1. The activation may take several minutes. After activating the CloudUCM device, you can quickly access the CloudUCM admin portal to configure the CloudUCM service or add it to the GDMS platform for management.

Please refer to the CloudUCM User Manual to learn more details.

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CloudUCM Activated Successfully

Add CloudUCM Device

You will need to enter the MAC address and initial password of your CloudUCM device to add it. The rules are the same as adding UCM devices in the UCMRC System.

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Add Device

Import CloudUCM Devices in Batches

The rules are the same as importing UCM devices in batches to the UCMRC System.

Start/Stop CloudUCM Device

Start Device: When the CloudUCM device stops running or needs to be activated, you can manually start the device. If the current plan has expired, it cannot be started.

Stop Device: When the CloudUCM device is running, you can click the option to stop the device. After stopping the device, the device is no longer accessible.

Remotely Access CloudUCM Device Web UI

Click the option to remotely access the Web UI of the CloudUCM device on the device list.

  • You can access the CloudUCM device Web UI without entering a password. Once the permission is assigned, the user can remotely access the UCM Web UI through the GDMS platform without entering the UCM password.
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Enable Passwordless Remote Access

You can also set the CloudUCM device Web UI to be accessible only through the GDMS platform:

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Restrict Accessibility Through GDMS Only

View Device Details

In the CloudUCM Device List, you can click the option to view the device details, including the current extension registration status, VoIP device status registered with the extension, storage space usage status, the number of terminals connected to the server address, alert statistics, call statistics, and extension registration statistics.

You can view the CloudUCM device daily statistical reports, basic device information, plan information, etc.

Server Address Descriptions:

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CloudUCM Device Overview
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CloudUCM Device Information

View Statistics

Daily Report

The CloudUCM device collects the data report of the day and sends it to the GDMS user or the configured email box.

Please refer to the screenshot below for the daily report email:

View Statistics Report (Last 30 days)

Except for the fields below, all other rules are the same as UCM devices in the UCMRC System.

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CloudUCM Device Statistics Report

View CloudUCM Device Plan

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CloudUCM Plan

It displays the storage space (currently used) of the plan, the maximum number of extensions in the plan, the maximum number of concurrent calls, the plan name, and the expiration time.

Edit CloudUCM Device

You can click the option in the CloudUCM Device List to edit the device:

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Edit Device

Customer Email: Enter the email address of the customer who uses this device.

Customer Remarks: Enter the remarks of the customer who uses this device.

Device Remarks: Enter the remarks of the device. The device remarks of the CloudUCM device will be synchronized to the GDMS platform.

Server Address: Enter the server address of the CloudUCM device. The advanced plan allows you to customize the domain name for this server address.

Custom Server Domain Name

Prerequisite: The CloudUCM advanced plans support custom server domain names.

  1. On the CloudUCM device editing page, users can customize the server domain name.
  2. You can enter the preferred URL, such as {yourdomain}.a.myucm.cloud.
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CloudUCM Server Address
  1. If the plan has a custom domain name function, the user can click on the “Custom Server Domain Name” option and enter the server address with the private domain name, and the user also needs to enter the custom certificate of the domain name.
Note

The custom address needs to be resolved to the existing default server address (e.g. a.myucm.cloud), otherwise the custom address cannot be recognized, and users cannot connect to the UCM device through the custom address.

Notes

  1. When a plan is downgraded to one that does not support custom server domain names, this server address is restored to the default domain address.
  2. If the user modifies the custom server address, the phones or Wave applications that use the previous custom server address need to be re-configured with the new custom server address. Otherwise, the service cannot be used normally.

Reboot Device

After the device is restarted, its status changes to ”Starting”. After a few minutes, its status changes to “Running”. Other rules are the same as those for UCM devices in the UCMRC System.

Upgrade Firmware

It only supports upgrading to the official CloudUCM firmware version.

Downgrading the firmware version is not currently supported. Please contact Grandstream Support if needed.

Other rules are the same as those for UCM devices in the UCMRC System.

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Upgrade CloudUCM Firmware

CloudUCM Device Diagnostics

CloudUCM devices only support Ping/Traceroute and Syslog, which are the same as those in the UCMRC System.

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CloudUCM Diagnostic tools

View Device Operation Logs

In the CloudUCM Device List, you can click to view the operation logs of devices. The rules are the same as those for UCM devices in the UCMRC System.

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Operation Logs

Factory Reset

You can factory reset a single CloudUCM device. After resetting the device, the firmware version is still used the same one before restoration.

Note

Factory reset will not delete backup files.

Reset CloudUCM Super Administrator Password

  1. In the CloudUCM device list, you can click the option and click the option “Reset Super Administrator Password”.
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Reset Super Administrator Password
  1. After confirming the reset, an email will be sent to the email address of the device administrator:
Note

You will also need to send the 6-digit verification code to the device administrator.

Password Reset
  1. The device administrator can click the link in the reset password email and enter the 6-digit verification code, then after the verification passes, the device administrator can enter a new password.
Password Reset

Modify Sites in Batches

Users could edit the site of a batch of CloudUCM devices on the GDMS platform. The default site is “default”.

  1. Select the desired devices and click on the “Site Management” button.
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Site Assignment
  1. Select the site to assign the selected devices.
  2. Click on the “Save” button, and all the selected devices will be transferred to the selected site.
Note

Each device can only be allocated to one single site.

Delete CloudUCM Device

To delete a CloudUCM Device, the user can go click on then click “Delete Device” as shown in the screenshot below.

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Delete Device

Or, to delete multiple CloudUCM devices at once, please select the device by ticking the box nex to the device’s MAC address then go to “More”, then select “Delete”.

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Delete Devices in Batches

Export CloudUCM Device

To export the list of CloudUCM devices, click on button. The list created will be in .xls format, and it will include all the CloudUCM devices which are added to the organization. If the user wishes to select the devices to be exported, he/she can tick the box next to the CloudUCM MAC address, then click on “Export Device” to export only those selected devices.

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Export Device List

Synchronize CloudUCM Device Alerts to GDMS

  1. Users need to enable CloudUCM alert notifications on the management platform of the CloudUCM device. For details, please refer to the CloudUCM User Guide on the CloudUCM product page.
  2. The alerts generated in the CloudUCM device will be synchronized to the GDMS platform.
  3. Users can view all CloudUCM alert notifications in the GDMS platform and set the alert notification methods: Email Notification, Message Notification, or SMS Notification.

DEVICE TEMPLATE

The Device Template page allows users to create templates that can be used to provision devices of the same model or in the same group. Additionally, users can upload configuration files for individual devices and manage them individually.

Users can only manage the devices in the current organization of the current system.

By Model

Users could customize the configuration template and classify the templates by device model and site. Users could also configure a batch of devices on the GDMS platform, which means users could create a configuration template for all the same models of devices or create multiple templates for different sites.

Automatic Configuration Push

When a device is added to GDMS for the first time, it will automatically obtain and use the configuration template for its model.

Manual Configuration Push

To manually push the configuration to specific device models, click on the button of the desired models.

Manual Configuration Push

If a device’s setting has not been modified in the Device Management 🡪 Device 🡪 Set Parameters page, GDMS will automatically update the device with the template settings created in the Device Configuration page.

Example:

For GXV3370 devices, all sites are using the same configuration template and all the devices under site A – D will acquire the same configuration template – GXV3370 Config Template.xml.

For DP720 devices, different sites have different configuration templates. The DP720 in site A will acquire the DP720 configuration file – Config Template -1.xml; the DP720 in site B will acquire the DP720 configuration file – Config Template -2.xml.

Example – GXV3370

Add Template

To add a configuration template for a specific device model, click on the Add Template button on the By Model page and enter the following information:

Add Template

Name

Enter the name of the template. This name must be unique and has a maximum character limit of 64.

Model

Select the device model of the template.

Select Site

Select the site for which the template will be used.

  • All Sites: All devices in all sites will use this template.

  • Select Site: All devices in the selected sites will use this template. Multiple sites can be selected.

  • None: GDMS platform will not allocate the template to any device. The user could allocate the template to the device manually.

Description

Users could input the descriptions of the template and the purpose.

Add Template

Once complete, users will be redirected to the Set Parameters page to modify the device settings of the template.

  • For the new associated device, when the device first time connects to the GDMS platform, it will acquire the configuration template according to the device model and site automatically. Users do not need to push the configuration template manually.
  • Devices already on GDMS will not automatically obtain the settings from newly added configuration templates. Users will need to update these devices manually.

If the GDMS platform has the model configuration template for the current device, and the user does not modify the configuration parameters from the Device Management 🡪 Device 🡪 Set Parameters menu, the GDMS platform will push the default model configuration template to the device when the device is online. Otherwise, if the user updates the device configuration on the “Set Parameters” menu on the GDMS platform and pushes it to the device, the device will use this configuration as the default configuration.

Set Parameters

Users can configure model-specific settings when editing model templates.

  1. To configure these model-specific settings, click on the of the desired template.
Set Parameters

  1. Clicking on the Select All button will select every option on the current page. Clicking on it again will deselect all the options.
  2. Clicking on the Reset Settings button will restore all settings on the current page to default values.
  3. Clicking on the button following the account, users can copy and paste the current account configuration to other accounts.
  4. When users try to configure the device wallpaper or screensaver image, users can select a picture from the resources list, or upload the local picture to GDMS and configure it to the device.
Ringtone Configuration

  1. Modify the desired settings on the page or click on the Switch to Text Editor to configure device settings via text editing (e.g. p-values). The key can be either a P-value or an alias.
  2. After setting the parameters, the user can click the “Save” button to save the changes. The user can select to apply the template configuration to all the same model devices on the corresponding site. The user can click the option “Provision to Selected Devices” to select the devices to which the user wants to push the parameters. The user can also click the button “Apply All” to push the parameters to all devices.
Saved Parameters Successfully

  • The available settings for each model template are different. For more details on acceptable configuration values, please refer to the user guide for each device model.
  • When the user adds a new model configuration template in the GDMS platform, the GDMS platform will not push the template to the existing devices in the GDMS platform, and the GDMS platform will only push the newly added template automatically to the new associated devices in the system.
  • When the settings of a template are modified, the changes will not be automatically applied to related devices. Users will need to manually push the configuration to devices.
  • For the newly added devices, the devices will acquire the updated configuration template automatically.
  • If a scheduled task involves a modified template, the task will use the template settings at the time of scheduling, not the newly modified settings.
  • Users can use the Search function to find the needed parameter.

Configure Resource Files

Users can configure custom ringtones and language for devices (Supported models: GXP/DP series).

  1. To configure these model-specific settings, click on the button of the desired template to go to the Parameters Configuration 🡪 Resource Configuration page, as shown in the figure below:
Resource Configuration
  1. On the “Custom Ringtone” page, for Ringtone 1 to Ringtone N, select a ringtone file from the resources for each ringtone index.
  2. On the “Language Configuration” page, select a language pack from the resources for the device.
  3. After clicking the “Save” button, the device of this model will download the resource file from the firmware path once the device is connected to the GDMS platform for the first time.
  4. Or, users can click the “Push” button to push the template of the model to the device. Then, the device will download the resource file from the firmware path.

For each device model, the size and duration of each ringtone are different. If the duration and size exceed the limit, the system will intercept the resource file to the maximum limit automatically.

Push Update

Users could push the configuration template to the device manually.

  1. Select a specific configuration template, and click on the button following the template.
Push Configuration File

  1. Users could select any device in this device model to push the configuration template, and the device will be updated with the configuration template.
  2. Users can either push the configuration template immediately or schedule the configuration push for a specified time. If the latter is selected, users will need to enter a name and time for the scheduled push.
Schedule Config Update
  1. Click on the Save button to finalize the task. Users can check the task status on the Task Management page.

Edit Template

To edit the configuration template’s name, site, and description, click on the button for the desired template.

Edit Model Template

Download Model Template Configuration

To download the configuration template of a device model, click on the button for the desired template.

Download Configuration Template

Copy Model Template

On the main page of the Model Template, the user can copy one or multiple templates and apply them to a different organization, this allows the user to copy the configuration easily across many organizations.

To copy a template, please tick the box on the left side of the template name, then select .

Copy Template
  • Target Organization: Select the organization to which you want to copy the template to.
  • Auto Provision to Devices in: You can select “All Sites”, “Select Sites”, or “None”. The rules are the same as those for creating model template.

After the templates have been copied successfully, the templates will be added to the “By Model” page of the selected organization, and the template’s name will be “Original Template Name_Copy”.

Delete Model Template

To delete configuration templates from GDMS, select the desired templates and click on the Delete button in the top left corner of the By Model page.

template saved at the time of scheduling. A scheduled task will not fail due to deleted templates.

Delete Template

By Site

Users can customize device templates based on sites. The users will be able to configure devices based on the sites to which they have been assigned.

Device Template: By Site

Add Site Template

To add a template, please click

Add Site Template
  • Name: Enter the name of the template.
  • Auto Provision to Devices in: Choose the site on which the template will be applied to.
  • Description: Enter a description for the template.

: Use this button to edit the information related to the template.
: Use this button to change the configuration of the template.

By Group

Users could customize the configuration template by group. Users could configure a group and update the configuration template by group. For example, users could classify a batch of devices into a group and configure/manage the devices in the group. Users could push the configuration template to the group members on the GDMS platform.

Users could view the group configuration template and the devices list in each group.

Users could modify the configuration parameters, push the configuration to the devices, edit the group and members, and download the configuration template by group.

By Group

Add Group

Users can add a group at any time on the GDMS platform.

  1. Click on the Add Group button at the top right of the By Group page.
Add Group

Group Name

Enter the name of the group to identify it easily. Names must be unique and have a maximum character limit of 64.

Type

Users need to select the type:

  • Audio phone series: This is used to configure the common configuration parameters of the GXP and GRP series.
  • DP series: Use the configuration template for the DP7xx series.
  • HT series: Use the configuration template for the HT8xx series.
  • GRP series: Use the configuration template for the GRP series.
  • GXP series: Use the configuration template for the GXP21xx series.
  • GXV series: Use the configuration template for the GXV33xx series.
  • GVC series: Use the configuration template for GVC3210.

Description

Enter the detailed description and purpose of the configuration template.

Add Group

  1. Once complete, users will be redirected to the device selection page to add devices to the group. Users can either select devices from the list or manually enter the MAC addresses of the devices. Selected devices will be moved to the Selected Device list on the right of the page.
Finish Adding Group
  1. Users could click on the “Prev” button to go back to the group configuration page to re-edit the group information.
  2. Click on the Save button to complete the group member selection. Users will then be redirected to the Set Parameters page.

Users need to set the parameters of the configuration template for the newly added group.

Set Parameters

Users could set the unique parameters of the devices in the group in the configuration template to push the unique parameters to the devices in the group.

Select a specific group, and click on the button to access the group member parameters configuration page.

  • Clicking on the Select All button will select every option on the current page. Clicking on it again will deselect all the options.
  • Clicking on the Reset Settings button will restore all settings on the current page to default values.
  • Clicking on the button following the account, users can copy and paste the current account configuration to other accounts.
  • When users try to configure the device wallpaper or screensaver image, users can select a picture from the resources list, or upload the local picture to GDMS and configure it to the device.
Ringtone Configuration

  • Modify the desired settings on the page or click on the Edit Configuration File to configure device settings via text editing (i.e. p-values). The key can be either a P-value or an alias.

  • The available settings for each model template are different. For more details on acceptable configuration values, please refer to the user guide for each device model.
  • When the user adds a new model configuration template in the GDMS platform, the GDMS platform will not push the template to the existing devices in the GDMS platform, and the GDMS platform will only push the newly added template automatically to the new associated devices in the system.
  • When the settings of a template are modified, the changes will not be automatically applied to related devices. Users will need to manually push the configuration to devices.
  • For the newly added devices, the devices will acquire the updated configuration template automatically.
  • If a scheduled task involves a modified template, the task will use the template settings at the time of scheduling, not the newly modified settings.

Configure Resource Files

Users can configure custom ringtones and language for devices (Supported models: GXP/DP series).

  1. Select a specific group, and click on the button to access the group member parameters configuration page.
Resource Configuration

  1. On the “Custom Ringtone” page, for Ringtone 1 to Ringtone N, select a ringtone file from the resources for each ringtone index.
  2. On the “Language Configuration” page, select a language pack from the resources for the device.
  3. After clicking the “Save” button, the configured parameters and resources will be saved in the system. When the user clicks the “Push” button to push the template to the device, the device will download the resource file from the firmware path.

For each device model, the size and duration of each ringtone are different. If the duration and size exceed the limit, the system will intercept the resource file to the maximum limit automatically.

Push Update

Users could push the group configuration template to the device manually.

  1. Click on the button for the desired group.
Push Update
  1. In addition to being able to push the configuration template to all or select members of the group, users can also push it to non-members.
  2. Users can either push the configuration template immediately or schedule the configuration push for a specified time. If the latter is selected, users will need to enter a name and time for the scheduled push.
  3. Click on the Save button to finalize the task. Users can check the task status on the Task Management page.

Edit Group Template

Users could edit the group name, descriptions, and group members.

  1. Click on the button for the desired group.
Figure 138: Edit Group
  1. Modify the desired settings and click on the Save button to finalize changes.

New members of an existing group will not automatically obtain the group configuration template. The template must be manually pushed to the new member devices.

Download Group Template Configuration

Users can download the group configuration template by clicking on the button for the desired group.

Download Configuration File

Copy Group Template

On the main page of the Group Template, the user can copy one or multiple templates and apply them to a different organization, this allows the user to copy the configuration easily across many organizations.

To copy a template, please tick the box on the left side of the template name, then select .

Copy Group Template

Select the organization to which you want to copy the template to by selecting the organization name from the “Target Organization” list.

Delete Group Template

Users can delete groups by selecting the desired groups and clicking on the Delete button in the top-left corner of the By Group page.

The existing timing tasks involving the group configuration template will be reserved, and the timing task will be executed with the original group configuration template.

By CFG

Users can import configuration files for specific devices. Settings in these uploaded files will be used for their specified device.

By CFG

Upload CFG File

Users could upload the custom configuration file to the GDMS platform and push the custom configuration file to the device.

  1. Click on the Import Configuration File button at the top-right corner of the By CFG page. The following window will appear:
Upload CFG File
  1. Drag and drop the file to the window or click on the upload icon to select a file from your PC.

The uploaded file must be named as the device’s MAC address (e.g. 000b82afd0b0.xml).

  1. Click on the OK button to finalize the import.
  2. The following window will appear asking the user to either push the configuration to the specified device immediately or to cancel the configuration push.
Finalize Import

  • Only XML file format is supported for the uploaded custom configuration file.
  • If the file name does not meet MAC address format requirements, the import will fail. When uploading another configuration file for an existing device, the previous configuration file will be overwritten

Push Update

Click on the button for the desired device to manually push the configuration to it.

Push Update

Download Configuration File

Click on the button for the desired device to get its configuration file.

Delete CFG File

To delete uploaded configuration files from GDMS, select the desired devices in the list and click on the Delete button at the top left of the By CFG page.

RPS MANAGEMENT

RPS (Redirection & Provision Server) allows creating and pushing configuration to many Grandstream devices, this reduces the time and effort spent on configuring the devices manually, which improves the deployment process greatly and lessens the frequency of mistakes that occur when configuring the device manually.

The user can create instances of RPS (Redirection and Provisioning Server).

To configure this option, the user needs to create an RPS server by providing the IP address or FQDN domain of the server, and then select the protocol used for upgrading.

Add Redirection & Provision Server

Server Name

Enter the server name.

Config Upgrade Via

Select the protocol used for configuration upgrade.

  • TFTP

  • HTTP

  • HTTPS

  • FTP

  • FTPS

Config Sever Path

Enter configuration server path.

Config Server Username

Enter the username to authenticate into the server.

Config Server Password

Enter the password to authenticate into the server.

Always Authenticate Before Challenge

Only applies to HTTP/HTTPS. If enabled, the phone will send credentials before being challenged by the server.

Config File Prefix

If configured, only the configuration file with the matching encrypted prefix will be downloaded and flashed into the phone.

Config File Postfix

If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone.

To assign a specific RPS to an organization, click on the three dots and add an organization as indicated in the figure below.

When an RPS is edited, the new RPS will be automatically delivered to the associated devices. If an RPS has been deleted, it only deletes the association between the RPS and the device. The RPS configuration will not be deleted from the device.

SITE MANAGEMENT

Site Management allows users to organize their devices by sites and categories.

Site Management

Add Site

Users can add a site at any time on the GDMS platform.

  1. Click on the Add Site button at the top right of the Site Management page. To quickly add a sub-site under a specific site, click on the button next to the desired site. Users can create a total of 7 different levels of sites.