UCM630x Series - User Manual

  • Updated on April 4, 2024

Thank you for purchasing the Grandstream UCM630X series IP PBX appliance. The UCM6300 series allows businesses to build powerful and scalable unified communication and collaboration solutions. This series of IP PBXs provide a platform that unifies all business communication on one centralized network, including voice, video calling, video conferencing, video surveillance, web meetings, data, analytics, mobility, facility access, intercoms, and more. The UCM6300 series supports up to 3000 users and includes a built-in web meetings and video conferencing solution that allows employees to connect from the desktop, mobile, GVC series devices, and IP phones. It can be paired with the UCM6300 ecosystem to offer a hybrid platform that combines the control of an on-premises IP PBX with the remote access of a cloud solution. The UCM6300 ecosystem consists of the Wave app for desktop and mobile, which provides a hub for collaborating remotely, and UCM RemoteConnect, a cloud NAT traversal service for ensuring secure remote connections. The UCM6300 series also offers cloud setup and management through GDMS and an API for integration with third-party platforms. By offering a high-end unified communications and collaboration solution packed with a suite of mobility, security, meeting, and collaboration tools, the UCM6300 series provides a powerful platform for any organization.

Caution

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

Warning

Please do not use a different power adaptor with the UCM630X as it may cause damage to the product and void the manufacturer warranty.

Alert

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

PRODUCT OVERVIEW

Technical Specifications

The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings for the UCM630X series.

Interfaces

Analog Telephone FXS Ports

  •  UCM6301: 1 RJ11 port

  • UCM6302: 2 RJ11 ports

  • UCM6304: 4 RJ11 ports

  • UCM6308: 8 RJ11 ports

All ports have lifeline capability in case of a power outage; number of ports can be expanded by peering an FXS gateway

PSTN Line FXO Ports

  • UCM6301: 1 RJ11 port

  • UCM6302: 2 RJ11 ports

  • UCM6304: 4 RJ11 ports

  • UCM6308: 8 RJ11 ports

All ports have lifeline capability in case of a power outage; number of ports can be expanded by peering with an FXO gateway

Network Interfaces

Three self-adaptive Gigabit ports (switched, routed, or dual card mode) with PoE+

NAT Router

Yes (supports router mode and switch mode)

Peripheral Ports

  • UCM6301: 1x USB 3.0, and 1x SD card interface

  • UCM6302: 1x USB 2.0, 1x USB 3.0, and 1x SD card interface

  • UCM6304/6308: 2x USB 3.0 and 1x SD card interface

LED Indicators

  • UCM6301/UCM6302: None

  • UCM6304/6308: Power 1/2, FXS, FXO, LAN, WAN, Heartbeat

LCD Display

  • UCM6301/UCM6302: 320*240 LCD with touch screen for Shortcut Keys and Scroll Bar

  • UCM6304/6308: 128x32 dot matrix graphic LCD with DOWN and OK buttons

Reset Switch

Yes, long press for factory reset and short press for reboot

Voice/Video Capabilities

Voice-over-Packet

Capabilities

LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711, NetEQ, FEC 2.0, jitter resilience up to 50% audio packet loss

Voice and Fax Codecs

Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1 5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM; T.38

Video Codecs

H.264, H.263, H263+, VP8

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Signaling and Control

DTMF Methods

Inband, RFC4733, and SIP INFO

Provisioning Protocol and

Plug-and-Play

Mass provisioning using AES encrypted XML configuration file, auto-discovery & auto-provisioning of Grandstream IP endpoints via ZeroConfig (DHCP Option 66 multicast SIP SUBSCRIBE mDNS), eventlist between the local and remote trunk

Network Protocols

SIP, TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, STUN, SRTP, TLS, LDAP, HDLC, HDLC-ETH, PPP, Frame Relay (pending), IPv6, OpenVPN®

API

Full API available for third-party platform and application integration

Disconnect Methods

Busy/Congestion/Howl Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect

Security

Media Encryption

SRTP, TLS1.2, HTTPS, SSH, 802.1x

Physical

Universal Power Supply

  • UCM6301/6302: Input: 100 ~ 240VAC, 50/60Hz; Output: DC 12V, 1.5A

  • UCM6304/6308: Input: 100~240VAC,50/60Hz; Output: DC 12V, 2A

Dimensions

  • UCM6301/6302: 270mm(L) x 175mm(W) x 36mm(H)

  • UCM6304/6308: 485mm(L) x 187.2mm(W) x 46.2mm(H)

Temperature & Humidity

  • Operating: 32 - 113ºF / 0 ~ 45ºC, Humidity 10 - 90% (non-condensing)

  • Storage: 14 - 140ºF / -10 ~ 60ºC, Humidity 10 - 90% (non-condensing)

Mounting

  • UCM6301/6302: Wall mount and desktop

  • UCM6304/6308: Rack mount and desktop

Weight

  • UCM6301: Unit weight 715g, Package weight 1211g

  • UCM6302: Unit weight 725g, Package weight 1221g

  • UCM6304: Unit weight 2490g, Package weight 3260g

  • UCM6308: Unit weight 2550g, Package weight 3320g

Additional Features

Multi-language Support

  • Web UI: English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, German, Russian, Italian, Polish, Czech, Turkish

  • Customizable IVR/voice prompts: English, Chinese, British English, German, Spanish, Greek, French, Italian, Polish, Portuguese, Russian, Swedish, Turkish, Ukrainian, Hebrew, Arabic, Nederlands

  • Customizable language pack to support any other languages

Caller ID

Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 – BT, NTT

Polarity Reversal/ Wink

Yes, with enable/disable option upon call establishment and termination

Call Center

Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/workload, in-queue announcement

Customizable Auto Attendant

Up to 5 layers of IVR (Interactive Voice Response) in multiple languages

Telephony Operating System

Based on Asterisk version 16

Maximum Call Capacity

UCM6301:

  • Users: 500

  • Concurrent calls (G.711): 75

  • Max concurrent SRTP calls (G.711): 50

UCM6302:

  • Users: 1000

  • Concurrent calls (G.711): 150

  • Max concurrent SRTP calls (G.711): 100

UCM6304:

  • Users: 2000

  • Concurrent calls (G.711): 300

  • Max concurrent SRTP calls (G.711): 200

UCM6308:

  • Users: 3000

  • Concurrent calls (G.711): 450

  • Max concurrent SRTP calls (G.711): 300

Maximum Attendees of Conference Bridges

UCM6301:

  • Up to 4 simultaneous video conference rooms, up to 75 simultaneous participants in all rooms combined, up to 9 video feeds in all the conference rooms

UCM6302:

  • Up to 8 simultaneous video conference rooms, up to 150 simultaneous participants in all rooms combined, up to 9 video feeds in all conference rooms

UCM6304:

  • Up to 15 simultaneous video conference rooms, up to 200 simultaneous participants in all rooms combined, up to 9 video feeds in all conference rooms

UCM6308:

  • Up to 25 simultaneous video conference rooms, up to 300 simultaneous participants in all rooms combined, up to 9 video feeds in all conference rooms.

Call Features

Call park, call forward, call transfer, call waiting, caller ID, call record, call history, ringtone, IVR, music on hold, call routes, DID, DOD, DND, DISA, ring group, ring simultaneously, time schedule, PIN groups, call queue, pickup group, paging/intercom, voicemail, call wakeup, SCA, BLF, voicemail to email, fax to email, speed dial, call back, dial by name, emergency call, call follow me, blacklist/whitelist, voice conference, video conference, eventlist, feature codes, busy camp-on/ call completion, voice control, post-meeting reports, virtual fax sending/receiving, email to fax

Wave App

Free; Available for desktop (Windows 10+, Mac OS 10+), web (Firefox and Chrome Browsers) and mobile (Android & iOS), allows users to join UCM-hosted meetings, communicate with other users/solutions and make/receive calls using SIP accounts registered to a UCM6300 Audio series IP PBX

Firmware Upgrade

Supported by Grandstream Device Management System (GDMS), a zero-touch cloud provisioning and management system, It provides a centralized interface to provision, manage, monitor, and troubleshoot Grandstream products

Internet Protocol Standards

RFC 3261, RFC 3262, RFC 3263, RFC 3264, RFC 3515, RFC 3311, RFC 4028. RFC 2976, RFC 3842, RFC 3892, RFC 3428, RFC 4733, RFC 4566, RFC 2617, RFC 3856, RFC 3711, RFC 4582, RFC 4583, RFC 5245, RFC 5389, RFC 5766, RFC 6347, RFC 6455, RFC 8860, RFC 4734, RFC 3665, RFC 3323, RFC 3550

Compliance

  • FCC: Part 15 (CFR 47) Class B, Part 68

  • CE: EN 55032, EN 55035, EN61000-3-2, EN61000-3-3, EN 62368.1, ES 203 021, ITU K.21

  • IC: ICES-003, CS-03 Part I Issue 9

  • RCM: AS/NZS CISPR 32, AS/NZS 62368.1, AS/CA S002, AS/CA S003.1/.2

  • Power adapter: UL 60950-1 or UL 62368-1

Technical Specifications

UCM630X FXS ports lifeline functionality: The UCM630X FXS interfaces are metallic through to the FXO interfaces. If there is a power outage, the FXS1 port will fail over to FXO 1 port, FXS 2 port will fail over to FXO 2 port. The user can still access the PSTN connected with the FXO interfaces from FXS interfaces.

INSTALLATION

Before deploying and configuring the UCM630X series, the device needs to be properly powered up and connected to a network. This section describes detailed information on the installation, connection, and warranty policy of the UCM630X series.

Equipment Packaging

Main Case

1

Power Adaptor

1

Ethernet Cable

1

Quick Installation Guide

1

UCM630X Equipment Packaging

Connect Your UCM630X (UCM6301 as an example)

UCM6301 Top View
UCM6301 Back View
UCM6301 Front View

To set up the UCM6301, follow the steps below:

  1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6301.
  2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
  3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6301. Insert the main plug of the power adapter into a surge-protected power outlet.
  4. Wait for the UCM6301 to boot up. The LCD in the front will show the device hardware information when the boot process is done.
  5. Once the UCM6301 is successfully connected to the network, press the Home button to display the IP address.
  6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports.

  • The ground screw needs to be connected.
  • The same steps will be used to connect UCM6302/6304/6308.

UCM6302 front and back view

UCM6302 Back View
UCM6302 Front View

UCM6304 front and back view

UCM6304 Front View
UCM6304 Back View

UCM6308 front and back view

UCM6308 Front View
UCM6308 Back View
Safety Compliances

The UCM630X series IP PBX complies with FCC/CE and various safety standards. The UCM630X power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM630X package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.

Warranty

If the UCM630X series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair, or refund. If the device was purchased directly from Grandstream, contact our Technical Support Team for an RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy the warranty policy without prior notification.

Warning

Use the power adapter provided with the UCM630X series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty.

GETTING STARTED

To get started with the UCM630X setup process, use the following available interfaces: LCD display, and web portal.

  • The LCD display shows hardware, software, interface status, and network information and can be navigated via the Slide control and Touch keys. From here, users can configure basic network settings, run diagnostic tests, and factory reset.
  • The web portal (may also be referred to as web UI in this guide) is the primary method of configuring the UCM.

This section will provide step-by-step instructions on how to use these interfaces to quickly set up the UCM and start making and receiving calls with it.

Use the LCD Menu

  • Idle Screen

Once the device has booted up completely, the LCD will show the UCM model, hardware version, and IP address. Upon menu key press timeout (30 seconds), the screen will default back to this information.

  • Menu

Pressing the Home button will show the main menu. All available menu options are found in [LCD Menu Options].

  • Menu Navigation

Scrolling down using slide control through the menu options. Press the OK button to select an option.

  • Exit

Selecting the Back option will return to the previous menu. For the Device Info, Network Info, and Web Info screens that have no Back option, pressing the OK button will return to the previous menu.

  • LCD Backlight

The LCD backlight will turn on upon button press and will go off when idle for 30 seconds.

The following table summarizes the layout of the LCD menu of UCM630x.

View Events

  • Critical Events

  • Other Events

Device Info

  • Hardware: Hardware version number

  • Software: Software version number

  • P/N: Part number

  • WAN MAC: WAN side MAC address

  • LAN MAC: LAN side MAC address

  • Uptime: System uptime

Network Info

  • WAN Mode: DHCP, Static IP, or PPPoE

  • WAN IP: IP address

  • WAN Subnet Mask

  • LAN IP: IP address

  • LAN Subnet Mask

Network Menu

  • WAN Mode: Select WAN mode as DHCP, Static IP, or PPPoE

  • Static Route Reset: Select this to reset static route settings.

Factory Menu

  • Reboot

  • Factory Reset

  • LCD Test Patterns: Press DOWN and OK buttons to scroll through and select different LCD patterns to test. Once a test is done, press the OK button to return to the previous menu.

  • Fan Mode: Select Auto or On.

  • LED Test Patterns: All On, All Off, and Blinking are the available options. Selecting Back in the menu will revert the LED indicators to their actual status.

  • RTC Test Patterns: Select either 2022-02-22 22:22 or 2011-01-11 11:11 to start the RTC (Real-Time Clock) test pattern. Check the system time from either the LCD idle screen or in the web portal System Status🡪System Information🡪General page. To revert to the correct time, manually reboot the device.

  • Hardware Testing: Select Test SVIP to verify hardware connections within the device. The result will display on the LCD when the test is complete.

Web Info

  • Protocol: Web access protocol (HTTP/ HTTPS). HTTPS is used by default.

  • Port: Web access port number, which is 8089 by default.

SSH Switch

  • Enable SSH

  • Disable SSH

SSH access is disabled by default

Use the LED Indicators

The UCM6301/6302 has LED indicators on the network port to display connection status and the following picture shows the other ports’ status.

Ports Status

The UCM6304/6308 has LED indicators in the front to display the connection status. The following table shows the status definitions.

LED IndicatorLED Status

Power 1/Power 2

PoE

LAN

WAN

USB

SD

FXS ports

FXO ports

  • Solid: Connected
  • Fast Blinking: Data Transferring
  • Slow Blinking: Trying to connect
  • OFF: Not Connected
UCM6304/6308 LED Indicators

Using the Web UI

Accessing the Web UI

The UCM’s web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a web browser such as Microsoft IE (version 8+), Mozilla Firefox, Google Chrome, etc. To access the UCM’s web portal, follow the steps below:

UCM6302 Web GUI Login Page

  1. Make sure your computer is on the same network as the UCM.
  2. Make sure that the UCM’s IP address is displayed on its LCD.
  3. Enter the UCM’s IP address into a web browsers’ address bar. The login page should appear (please see the above image).
  4. Enter default administrator username “admin” and password can be found on the sticker at the back of the UCM.

By default, the UCM630X has Redirect From Port 80 enabled. As such, if users type in the UCM630X IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089. For example, if the LCD shows 192.168.40.167, and 192.168.40.167 is entered into the web browser, the web page will be redirected to: https://192.168.40.167:8089

The option Redirect From Port 80 can be found under the UCM630X Web GUI🡪System Settings🡪HTTP Server.

Setup Wizard

When you log in to the UCM Web GUI interface for the first time, the system will automatically start the setup wizard and expand the description of the instant messaging soft terminal supporting system ( Wave). Click “Learn more” to open the Wave client download interface.

UCM630x Web GUI Wave guide interface

The setup wizard guides users to complete basic configuration, such as administrator password modification, network settings, time zone settings, extension settings, and routing rule configuration, etc.

UCM630X Setup Wizard

The setup wizard can be closed and reopened at any time. At the end of the wizard, a summary of the pending configuration changes can be reviewed before applying them.

Main Settings

There are 12 main sections in the web portal to manage various features of the UCM.

  • System Status: Displays the dashboard, system information, current active calls, and network status.
  • Extensions/Trunks: Manages extensions, trunks, and routing rules.
  • Call Features: Manages various features of the UCM such as the IVR and voicemail.
  • Messaging: In this section the main settings for the methods of messaging which are offered by the UCM.
  • PBX Settings: Manages the settings related to PBX functionality such as SIP settings and interface settings.
  • System Settings: Manages the settings related to the UCM system itself such as network and security settings.
  • Contacts: Manages all the type of contacts and departments in the UCM.
  • Device Management: Manages cameras and Grandstream provisioning mechanism Zero Config.
  • Maintenance: Manages settings and logs related to system management and maintenance such as
  • user management, activity logs, backup settings, upgrade settings, and troubleshooting tools.
  • CDR: Contains the call detail records, statistics, and audio recordings of calls processed by the UCM.
  • RemoteConnect: the user can view the RemoteConnect purchased for the UCM. The user can also configure related settings from this section.
  • Integrations: Manages the settings of features unrelated to core PBX functionality such as CRM/PMS integrations.

Web GUI Languages

Currently the UCM630X series Web GUI supports English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German, Turkish, and Czech.

Users can select the UCM’s web UI display language in the top-right corner of the page.

UCM630X Web GUI Language

Users can search for options in the web portal with the search bar on the top right of the page.

Web GUI Search Bar

Saving and Applying Changes

After making changes to a page, click on the “Save” button to save them and then the “Apply Changes” button that finalizes the changes. If a modification requires a reboot, a prompt will appear asking to reboot the device.

Setting Up an Extension

Power on the UCM630X and your SIP endpoint. Connect both devices to the same network and follow the steps below to set up an extension.

  1. Log into the UCM web portal and navigate to Extension/Trunk🡪Extensions
  2. Click on the “Add” button to start creating a new extension. The Extension and SIP/IAX Password information will be used to register this extension. To set up voicemail, the Voicemail Password will be required.
  3. To register an endpoint to this extension, go into your endpoint’s web UI and edit the desired account. Enter the newly created extension’s number, SIP user ID, and password into their corresponding fields on the endpoint. Enter the UCM’s IP address into the SIP server field. If setting up voicemail, enter *97 into the Voice Mail Access Number field. This field may be named differently on other devices.
  4. To access the extension’s voicemail, use the newly registered extension to dial *97 and access the personal voicemail system. Once prompted, enter the voicemail password. If successful, you will now be prompted with various voicemail options.
  5. You have now set up an extension on an endpoint.

SYSTEM SETTINGS

This section will explain the available system-wide parameters and configuration options on the UCM630X series. This includes settings for the following items: General Settings, Cloud IM, HTTP server, network Settings, OpenVPN, DDNS Settings, Security Settings, LDAP server, Time settings, Email settings, and TR-069.

General Settings

System administrators can prevent the UCM from making calls and/or writing to the data partition (e.g., CDR, recordings, etc.) once the system reaches a specified threshold of storage usage and CPU usage respectively. These options are located in the System Settings 🡪 General Settings page.

General Settings Interface

General Settings

Device Name

Configure the name of the UCM.

Enable CPU Flow Control

Enables the CPU flow control.

CPU Flow Control Threshold

Used to set the threshold generated by the CPU Flow Control. When the system CPU reaches the threshold, it will prohibit the new calls.

The default value is 90%.

Data Partition Write Threshold

Used to set a threshold to stop writing data partition. When the disk data partition reaches the threshold configured, the data partition writing will be stopped. The default value is 90%.

General Settings Parameters

IM Settings

IM Settings

In IM Settings tab, the user can choose to enable or disable read receipts when exchanging messaging using Wave.

IM Settings

Read Receipts

  • Configures whether Wave users can see the read status of sent messages when using local IM.

  • If using Cloud IM, read receipts must be configured on the IM server (GDMS or custom IM server) being used. To configure this on GDMS, navigate to the top right corner of the GDMS page Plan & Services->My Plans->Edit Cloud IM page.

New Message Email Notification

Regardless of whether you are currently using local IM or Cloud IM, when Wave is offline under this domain for more than 7 days after enabling it, an email notification of new messages will be sent when a new message is received.

Maximum Chat File Size (MB)

  • Configures whether Wave users can see the maximum chat file size when using local IM.

  • If using Cloud IM, maximum chat file size must be configured on the IM server (GDMS or custom IM server) being used.
    To configure this on GDMS, navigate to the top right corner of the GDMS page Plan & Services->My Plans->Edit Cloud IM page

Cloud IM Service

After enabling Cloud IM, it means that all IM data in Wave is stored in the external server Cloud IM, and is no longer stored locally in UCM.GDMS can configure the External Cloud IM service for UCM devices. At this time, the UCM device synchronizes the configuration item information.

Cloud IM Service

Cloud IM Service

Enable Cloud IM

If you have purchased the UCM Cloud IM package or purchased the Grandstream IM server, you can configure it.  If you have not purchased it, the configuration will not take effect, but UCM local IM service is allowed. Please note that after enabling this feature, local chat data will not be visible.

Local Proxy

If enabled, the local proxy will be used to forward files and text messages if the IM server cannot be connected to upon Wave login due to certificate issues.

Cloud IM Server Address

The address of the server that provides IM service, you can fill in the address of the Cloud IM server provided by the RemoteConnect package or the IM server address of the GDMS.

Service ID

The service ID of the Cloud IM server.

Key

The Key to the Cloud IM server.

Site Name

Enter the name of the site.

Trusted User

The trusted user of the cloud IM. Only letters, numbers, and special characters are allowed.

Prepend

As the extension prefix, it is added before the extension number.

Sync Local Chat Data

Syncing existing local chat data to Cloud IM server. The Wave chat feature will not be available during the syncing process. It is recommended to avoid syncing during active working hours.

- Time Range

  • All

  • Last 12 Months

  • Last 6 Months

  • Last 3 Months

  • Last Month

- Data Type

  • IM Data

  • Images

  • Files

Note

Please note that synchronization of the local chat can only occur in the initial connection to a Cloud IM Server . If the UCM is already connected to a Cloud IM server, or the Cloud IM server has already been synced to other UCMs, local chat data will not be able to be synced.

Only account details and department information will be synced on local IM and cloud IM. Other configurations such as profile picture, work status, and favorite contacts will not be synced and these are stored in local IM or cloud IM respectively. Therefore, please be aware that when switching between local IM and cloud IM, part of the data cannot be synced and the previously stored data on local IM or cloud IM (depending on which one is switched to) will be retrieved.

IM Server

If Enable IM Server Mode is toggled on, UCM will function only as an IM server. The UCM management portal will remove PBX-related services and supports the binding of multiple cross-region UCM devices. The UCM device that wants to bind the IM server address is also bound by turning on the Cloud IM mode, and the IM data in his Wave is stored in this IM server.

IM server configuration interface

Company name

The entered company name

Server Address

The domain name or IP address of the Cloud IM server.

Service ID

The service ID of the Cloud IM server.

Key

The Key of the Cloud IM server.

Trusted User

The trusted user of the cloud IM. Only letters, numbers, and special characters are allowed.

Bound Device Information

Department

The department represented by the bound UCM.

MAC Address

MAC address of the bound UCM device.

Dial Prefix

Extension prefix

HTTP Server

The UCM630X’s embedded web server responds to HTTPS GET/POST requests and allows users to configure the UCM via web browsers such as Microsoft IE, Mozilla Firefox, and Google Chrome. By default, users can access the UCM by just typing its IP address into a browser address bar. The browser will automatically be redirected to HTTPS using port 8089. For example, typing in “192.168.40.50” into the address bar will redirect the browser to “https://192.168.40.50:8089”. This behavior can be changed in the System Settings🡪HTTP Server page.

Redirect From Port 80

Toggles automatic redirection to UCM’s web portal from port 80. If disabled, users will need to manually add the UCM’s configured HTTPS port to the server address when accessing the UCM web portal via browser. Default is “Enabled”.

Port

Specifies the port number used to access the UCM HTTP server. Default is “8089”.

Enable IP Address Whitelist

If enabled, only the server addresses in the whitelist will be able to access the UCM’s web portal. It is highly recommended to add the IP address currently used to access the UCM web page before enabling this option. Default is “Disabled”.

Permitted IP(s)

List of addresses that can access the UCM web portal.

Ex: 192.168.6.233 / 255.255.255.255

External Host

Configure a URL and port (optional) used to access the UCM web portal or a public link to the video conference room if the UCM is behind NAT.

Wave Settings

Cross-Domain Address Whitelist

The UCM will accept cross-server requests from addresses in the whitelist, which should be formatted as https://domain, https://ip:port or *. Entering * will allow cross-server requests from all addresses.

Note: This option allow third parties to embed a Wave portal into their websites. This allows the users to log into wave using their extension numbers and use limited Wave features.

For more details, please refer to the following link: https://doc.grandstream.dev/WAVE-SDK/EN/#api-Quick%20Start-Overview

External Host

Configure a URL and port (optional) used to access the UCM web portal or a public link to the video conference room if the UCM is behind NAT.

Port

The port to access Wave Web and Wave Mobile. If behind NAT, please make sure to map the external port to this port.

Certificate Settings

Default Certificate Auto Renewal

If enabled, the default browser certificate will be automatically renewed after 398 days (the max certificate validity period of Chrome, Firefox, and Safari browsers). User-defined certificates are not affected.

Options

Selects the method of acquiring SSL certificates for the UCM web server. Two methods are currently available:

  • Upload Certificate: Upload the appropriate files from one’s own PC.

  • Request Certificate: Enter the domain for which to request a certificate for from “Let’s Encrypt”.

TLS Private Key

Uploads the private key for the HTTP server.

Note: Key file must be under 2MB in file size and *.pem format. The file name will automatically be changed to “private.pem”.

TLS Cert

Uploads the certificate for the HTTP server.

Note: Certificate must be under 2MB in file size and *.pem format. This will be used for TLS connections and contains a private key for the client and a signed certificate for the server.

Domain

Enter the domain to request the certificate for and click on "Request Certificate" button.

If the protocol or port has been changed, the user will be logged out and redirected to the new URL.

Network Settings

After successfully connecting the UCM630X to the network for the first time, users could log in to the Web GUI and go to System Settings🡪Network Settings to configure the network parameters for the device.

  • UCM630X supports Route/Switch/Dual mode functions.

In this section, all the available network setting options are listed for all models. Select each tab in Web GUI🡪System Settings🡪Network Settings page to configure LAN settings, WAN settings, 802.1X, and Port Forwarding.

Basic Settings

Please refer to the following tables for basic network configuration parameters on UCM6301, UCM6302, UCM6304, and UCM6308, respectively.

Method

Select "Route", "Switch" or "Dual" mode on the network interface of UCM630X. The default setting is "Switch".

  • Route: WAN port will be used for the uplink connection. LAN port will function similarly to a regular router port.

  • Switch: WAN port will be used for the uplink connection. LAN port will be used as a bridge for connections.

  • Dual: Both WAN and LAN ports will be used for uplink connections labeled as LAN2 and LAN1, respectively. The port selected as the Default Interface will need to have a gateway IP address configured if it is using a static IP.

MTU

Specifies the maximum transmission unit value. Default is 1492.

IPv4 Address

Preferred DNS Server

If configured, this will be used as the Primary DNS server.

WAN (when "Method" is set to "Route")

IP Method

Select DHCP, Static IP, or PPPoE. The default setting is DHCP.

IP Address

Enter the IP address for static IP settings. The default setting is 192.168.0.160.

Subnet Mask

Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0.

Gateway IP

Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0.

DNS Server 1

Enter the DNS server 1 address for static IP settings.

DNS Server 2

Enter the DNS server 2 address for static IP settings.

Username

Enter the username to connect via PPPoE.

Password

Enter the password to connect via PPPoE.

Layer 2 QoS 802.1Q/VLAN Tag

Assign the VLAN tag of the layer 2 QoS packets for the WAN port. The default value is 0.

Layer 2 QoS 802.1p Priority Value

Assign the priority value of the layer 2 QoS packets for the WAN port. The default value is 0.

LAN (when Method is set to "Route")

IP Address

Enter the IP address assigned to the LAN port. The default setting is 192.168.2.1.

Subnet Mask

Enter the subnet mask. The default setting is 255.255.255.0.

DHCP Server Enable

Enable or disable DHCP server capability. The default setting is "Yes".

DNS Server 1

Enter DNS server address 1. The default setting is 8.8.8.8.

DNS Server 2

Enter DNS server address 2. The default setting is 208.67.222.222.

Allow IP Address From

Enter the DHCP IP Pool starting address. The default setting is 192.168.2.100.

Allow IP Address To

Enter the DHCP IP Pool ending address. The default setting is 192.168.2.254.

Default IP Lease Time

Enter the IP lease time (in seconds). The default setting is 43200.

LAN (when Method is set to "Switch")

IP Method

Select DHCP, Static IP, or PPPoE. The default setting is DHCP.

IP Address

Enter the IP address for static IP settings. The default setting is 192.168.0.160.

Subnet Mask

Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0.

Gateway IP

Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0.

DNS Server 1

Enter the DNS server 1 address for static IP settings.

DNS Server 2

Enter the DNS server 2 address for static IP settings.

Username

Enter the username to connect via PPPoE.

Password

Enter the password to connect via PPPoE.

Layer 2 QoS 802.1Q/VLAN Tag

Assign the VLAN tag of the layer 2 QoS packets for the LAN port. The default value is 0.

Layer 2 QoS 802.1p Priority Value

Assign the priority value of the layer 2 QoS packets for the LAN port. The default value is 0.

LAN 1 / LAN 2 (when Method is set to "Dual")

Default Interface

If "Dual" is selected as "Method", users will need to assign the default interface to be LAN 1 (mapped to UCM6302 WAN port) or LAN 2 (mapped to UCM6302 LAN port) and then configure network settings for LAN 1/LAN 2. The default interface is LAN 2.

IP Method

Select DHCP, Static IP, or PPPoE. The default setting is DHCP.

IP Address

Enter the IP address for static IP settings. The default setting is 192.168.0.160.

Subnet Mask

Enter the subnet mask address for static IP settings. The default setting is 255.255.0.0.

Gateway IP

Enter the gateway IP address for static IP settings when the port is assigned as the default interface. The default setting is 0.0.0.0.

DNS Server 1

Enter the DNS server 1 address for static IP settings.

DNS Server 2

Enter the DNS server 2 address for static IP settings.

Username

Enter the username to connect via PPPoE.

Password

Enter the password to connect via PPPoE.

Layer 2 QoS 802.1Q/VLAN Tag

Assign the VLAN tag of the layer 2 QoS packets for the LAN port.

The default value is 0.

Layer 2 QoS 802.1p Priority Value

Assign the priority value of the layer 2 QoS packets for the LAN port. The default value is 0.

IPv6 Address

WAN (when "Method" is set to "Route")

IP Method

Select Auto or Static. The default setting is Auto

IP Address

Enter the IP address for static IP settings.

IP Prefixlen

Enter the Prefix length for static settings. Default is 64

DNS Server 1

Enter the DNS server 1 address for static settings.

DNS Server 2

Enter the DNS server 2 address for static settings.

LAN (when Method is set to "Route")

DHCP Server

Select Disable, Auto, or DHCPv6.

  • Disable: the DHCPv6 server is disabled.

  • Auto: Stateless address auto configuration using NDP protocol.

  • DHCPv6: Stateful address auto configuration using DHCPv6 protocol.

The default setting is Disabled.

DHCP Prefix

Enter DHCP prefix. (Default is 2001:db8:2:2::)

DHCP prefixlen

Enter the Prefix length for static settings. Default is 64

DNS Server 1

Enter the DNS server 1 address for static settings. Default is (2001:4860:4860::8888 )

DNS Server 2

Enter the DNS server 2 address for static settings. Default is (2001:4860:4860::8844 )

Allow IP Address From

Configure starting IP address assigned by the DHCP prefix and DHCP prefixlen.

Allow IP Address To

Configure the ending IP address assigned by the DHCP Prefix and DHCP prefixlen.

Default IP Lease Time

Configure the lease time (in second) of the IP address.

LAN (when Method is set to "Switch")

IP Method

Select Auto or Static. The default setting is Auto

IP Address

Enter the IP address for static IP settings.

IP Prefixlen

Enter the Prefix length for static settings. Default is 64

DNS Server 1

Enter the DNS server 1 address for static settings.

DNS Server 2

Enter the DNS server 2 address for static settings.

LAN 1 / LAN 2 (when Method is set to "Dual")

Default Interface

Users will need to assign the default interface to be LAN 1 (mapped to UCM630X WAN port) or LAN 2 (mapped to UCM630X LAN port) and then configure network settings for LAN 1/LAN 2. The default interface is LAN 1.

IP Method

Select Auto or Static. The default setting is Auto

IP Address

Enter the IP address for static IP settings.

IP Prefixlen

Enter the Prefix length for static settings. Default is 64

DNS Server 1

Enter the DNS server 1 address for static settings.

DNS Server 2

Enter the DNS server 2 address for static settings.

Network Port Traffic Control

LAN (when Method is set to "Switch")

Enable Network Port Traffic Storm Alert

The UCM will send a an alert notification/email when there is an excessive number of packets in the LAN that impacts the overall performance of the network. 

Note: To enable this feature email or HTTP notification should be set up correctly In Maintenance 🡲 System Events.

Ignore Safe Operational Flow

When enabled, it will ignore traffic storm alarms triggered by users' own operations after logging in, including security operations such as firmware upgrades, uploading backup files, beeping, zero-configuration templates/firmware, recording files, and downloading files from network disks.

Network Port Receiving Traffic Control

You can monitor the traffic in the RX direction on each network port and generate an alarm when the corresponding alarm event is turned on and the set threshold value is exceeded. 

The threshold range is 1 - 1024000 in kbps and 1 - 1000 in mbps.

LAN 1 & LAN 2 (when Method is set to "Dual")

Enable Network Port Traffic Storm Alert

The UCM will send a an alert notification/email when there is an excessive number of packets in the LAN that impacts the overall performance of the network. 

Note: To enable this feature email or HTTP notification should be set up correctly In Maintenance 🡲 System Events.

Ignore Safe Operational Flow

When enabled, it will ignore traffic storm alarms triggered by users' own operations after logging in, including security operations such as firmware upgrades, uploading backup files, beeping, zero-configuration templates/firmware, recording files, and downloading files from network disks.

LAN1 & LAN2

- Network Port Receiving Traffic Control

You can monitor the traffic in the RX direction on each network port and generate an alarm when the corresponding alarm event is turned on and the set threshold value is exceeded. 

The threshold range is 1 - 1024000 in kbps and 1 - 1000 in mbps.

LAN & WAN (When Method is set to Route Mode)

Enable Network Port Traffic Storm Alert

The UCM will send a an alert notification/email when there is an excessive number of packets in the LAN that impacts the overall performance of the network. 

Note: To enable this feature email or HTTP notification should be set up correctly In Maintenance 🡲 System Events.

Ignore Safe Operation Flow

When enabled, it will ignore traffic storm alarms triggered by users' own operations after logging in, including security operations such as firmware upgrades, uploading backup files, beeping, zero-configuration templates/firmware, recording files, and downloading files from network disks.

WAN:

Network Port Receiving Traffic Control

You can monitor the traffic in the RX direction on each network port and generate an alarm when the corresponding alarm event is turned on and the set threshold value is exceeded. 

The threshold range is 1 - 1024000 in kbps and 1 - 1000 in mbps.

LAN:

Network Port Receiving Traffic Control

You can monitor the traffic in the RX direction on each network port and generate an alarm when the corresponding alarm event is turned on and the set threshold value is exceeded. 

The threshold range is 1 - 1024000 in kbps and 1 - 1000 in mbps.

  • Method: Route

When the UCM630X has the method set to Route in network settings, WAN port interface is used for uplink connection and LAN port interface is used as a router. Please see a sample diagram below.

UCM6302 Network Interface Method: Route

  • Method: Switch

WAN port interface is used for uplink connection; LAN port interface is used as a room for PC connection.

UCM6302 Network Interface Method: Switch

  • Method: Dual

Both WAN port and LAN port are used for the uplink connection. Users will need to assign LAN 1 or LAN 2 as the default interface in option “Default Interface” and configure “Gateway IP” if static IP is used for this interface.

UCM6302 Network Interface Method: Dual

802.1X

IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism to a device before the device can access the Internet or other LAN resources. The UCM630X supports 802.1X as a supplicant/client to be authenticated.

The following diagram and figure show UCM630X uses 802.1X mode “EAP-MD5” on the WAN port as a client in the network to access the Internet.

UCM630X Using 802.1X as Client

UCM630X Using 802.1X EAP-MD5

The following table shows the configuration parameters for 802.1X on UCM630X. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server. If “EAP-TLS” or “EAP-PEAPv0/MSCHAPv2” is used, users will also need to upload 802.1X CA Certificate and 802.1X Client Certificate, which should be also generated from the RADIUS server.

802.1X Mode

Select 802.1X mode. The default setting is “Disable”. The supported 802.1X modes are:

  • EAP-MD5
  • EAP-TLS
  • EAP-PEAPv0/MSCHAPv2

Identity

Enter 802.1X mode Identity information.

MD5 Password

Enter 802.1X mode MD5 password information.

802.1X CA Certificate

Select 802.1X certificate from local PC and then upload.

802.1X Client Certificate

Select 802.1X client certificate from local PC and then upload.

UCM630X Network Settings🡪802.1X

Static Routes

The UCM630X provides users static routing capability that allows the device to use manually configured routes, rather than information only from dynamic routing or gateway configured in the UCM630X Web GUI🡪System Settings🡪Network Settings🡪Basic Settings to forward traffic. It can be used to define a route when no other routes are available or necessary or used in complementary with existing routing on the UCM630X as a failover backup, etc.

  • Click on “Add IPv4 Static Route” to create a new IPv4 static route or click ”Add IPv6 Static Route” to create a new IPv6 static route. The configuration parameters are listed in the table below.
  • Once added, users can select to edit the static route.
  • Select to delete the static route.

Destination

Configure the destination IPv4 address or the destination IPv6 subnet for the UCM630X to reach using the static route.

Example:

IPv4 address – 192.168.66.4

IPv6 subnet – 2001:740:D::1/64

Subnet Mask

Configure the subnet mask for the above destination address. If left blank, the default value is 255.255.255.255.

Example:

255.255.255.0

Gateway

Configure the IPv4 or IPv6 gateway address so that the UCM630X can reach the destination via this gateway. The gateway address is optional.

Example:

192.168.40.5 or 2001:740:D::1

Interface

Specify the network interface on the UCM630X to reach the destination using the static route.

LAN interface is eth0; WAN interface is eth1.

UCM630X Network Settings🡪Static Routes

Static routes configuration can be reset from the LCD menu🡪Network Menu.

The following diagram shows a sample application of static route usage on UCM6304.

UCM630X Network Settings🡪Static Routes

The network topology of the above diagram is as below:

  • Network 192.168.69.0 has IP phones registered to UCM6304 LAN 1 address
  • Network 192.168.40.0 has IP phones registered to UCM6304 LAN 2 address
  • Network 192.168.66.0 has IP phones registered to UCM6304 via VPN
  • Network 192.168.40.0 has a VPN connection established with network 192.168.66.0

In this network, by default, the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6304. Therefore, we need to configure a static route on the UCM6304 so that the phones in isolated networks can make calls between each other.

UCM6304 Static Route Configuration

Port Forwarding

The UCM network interface supports the router function which provides users the ability to do port forwarding. If LAN mode is set to “Route” under Web GUI🡪System Settings🡪Network Settings🡪Basic Settings page, port forwarding is available for configuration.

The port forwarding configuration is under Web GUI🡪System Settings🡪Network Settings🡪Port Forwarding page. Please see related settings in the table below.

WAN Port

Specify the WAN port number or a range of WAN ports. An unlimited number of ports can be configured.

Note:

When it is set to a range, the WAN port, and LAN port must be configured with the same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from the WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000.

LAN IP

Specify the LAN IP address.

LAN Port

Specify the LAN port number or a range of LAN ports.


Note:

When it is set to a range, the WAN port, and LAN port must be configured with the same range, such as WAN port: 1000-1005 and LAN port: 1000-1005, and access from the WAN port will be forwarded to the LAN port with the same port number, for example, WAN port 1000 will be port forwarding to LAN port 1000.

Protocol Type

Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in the selected port. The default setting is "UDP Only".

UCM630X Network Settings🡪Port Forwarding

The following figures demonstrate a port forwarding example to provide a phone’s Web GUI access to the public side.

  • UCM630X network mode is set to “Route”.
  • UCM630X WAN port is connected to the uplink switch, with a public IP address configured, e.g. 1.1.1.1.
  • UCM630X LAN port provides a DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x. The UCM60X is used as a router, with gateway address 192.168.2.1.
  • There is a GXP2160 connected under the LAN interface network of the UCM630X. It obtains IP address 192.168.2.100 from the UCM630X DHCP pool.
  • On the UCM630X Web GUI🡪System Settings🡪Network Settings🡪Port Forwarding, configure a port forwarding entry as the figure shows below.
  • WAN Port: This is the port opened on the WAN side for access purposes.
  • LAN IP: This is the GXP2160 IP address, under the LAN interface network of the UCM630X.
  • LAN Port: This is the port opened on the GXP2160 side for access purposes.
  • Protocol Type: We select TCP here for Web GUI access using HTTP.
Create New Port Forwarding

UCM630X Port Forwarding Configuration

This will allow users to access the GXP2160 Web GUI from the public side, by typing in the public IP address (example: 1.1.1.1:8088).

GXP2160 Web Access using UCM6302 Port Forwarding

ARP Settings

The ARP settings can be configured under Web GUI🡪System Settings🡪Network Settings🡪ARP Settings

ARP GC Threshold 1

A minimum number of entries to keep. The garbage collector will not purge entries if there are fewer than this number. The default value is 128.

ARP GC Threshold 2

Threshold when garbage collector becomes more aggressive about purging entries. Entries older than 5 seconds will be cleared when over this number. The default value is 512.

ARP GC Threshold 3

The maximum number of non-PERMANENT neighbor entries allowed. Increase this when using large numbers of interfaces and when communicating with large numbers of directly connected peers. The default value is 1024.

ARP Settings

OpenVPN®

OpenVPN® settings allow the users to configure UCM630X to use VPN features, the following table gives details about the various options to configure the UCM as OpenVPN Client.

Open VPN® Feature on the UCM630X

OpenVPN® Enable

Enable / Disable the OpenVPN® feature.

Configuration Method

Select the OpenVPN® configuration method.

Manual Configuration: Allows to configure OpenVPN® settings manually.

Upload Configuration File: Allows to upload .ovpn and .conf files to the UCM and to automatically configure OpenVPN® settings.

OpenVPN® Server Address

Configures the hostname/IP and port of the server. For example 192.168.1.2:22

OpenVPN® Server Protocol

Specify the protocol user, user should use the same settings as used on the server

OpenVPN® Device mode

Use the same setting as used on the server.

  • Dev TUN: Create a routed IP tunnel.

  • Dev TAP: Create an Ethernet tunnel.

OpenVPN® Use Compression

Compress tunnel packets using the LZO algorithm on the VPN link. Do not enable this unless it is also enabled in the server config file.

Enable Weak SSL Ciphers

Either to enable the Weak SSL ciphers or not.

OpenVPN® Encryption Algorithm

Specify the cryptographic cipher. Users should make sure to use the same setting that they are using on the OpenVPN server.

OpenVPN® CA Cert

Upload as SSL/TLS root certificate. This file will be renamed as ‘ca.crt’ automatically.

OpenVPN® Client Cert

Upload a client certificate. This file will be renamed as ‘client.crt’ automatically.

OpenVPN® Client Key 

Upload a client private key. This file will be renamed as ‘client.key’ automatically.

Username

Username used to authenticate into the server.

Password

Password used to authenticate into the server.

DDNS Settings

DDNS setting allows users to access UCM630X via domain name instead of IP address.

The UCM supports DDNS service from the following DDNS provider:

  • dydns.org
  • noip.com
  • freedns.afraid.org
  • zoneedit.com
  • oray.net

Here is an example of using noip.com for DDNS.

  1. Register domain in DDNS service provider. Please note the UCM630X needs to have public IP access.
Register Domain Name on noip.com

  1. On Web GUI🡪System Settings🡪Network Settings🡪DDNS Settings, enable DDNS service and configure username, password, and host name.
UCM630X DDNS Setting

  1. Now you can use a domain name instead of an IP address to connect to the UCM630X Web GUI.
Using Domain Name to Connect to UCM630X

Security Settings

The UCM630X provides users firewall security configurations to prevent certain malicious attacks to the UCM630X system. Users could configure to allow, restrict, or reject specific traffic through the device for security and bandwidth purpose. The UCM630X also provides the Fail2ban feature for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. To configure firewall settings in the UCM630X, go to Web GUI🡪System Settings🡪Security Settings page.

Static Defense

Under Web GUI🡪System Settings🡪Security Settings🡪Static Defense page, users will see the following information:

  • Current service information with port, process, and type.
  • Typical firewall settings.
  • Custom firewall settings.

The following table shows a sample current service status running on the UCM630X.

Port

Process

Type

Protocol or Service

7777

Asterisk

TCP/IPv4

SIP

389

Slapd

TCP/IPv4

LDAP

6060

zero_config

UDP/IPv4

UCM630X zero_config service

5060

Asterisk

UDP/IPv4

SIP

4569

Asterisk

UDP/IPv4

SIP

38563

Asterisk

udp/ipv4

SIP

10000

gs_avs

udp/ipv4

gs_avs

10001

gs_avs

udp/ipv4

gs_avs

10002

gs_avs

udp/ipv4

gs_avs

10003

gs_avs

udp/ipv4

gs_avs

10004

gs_avs

udp/ipv4

gs_avs

10005

gs_avs

udp/ipv4

gs_avs

10006

gs_avs

udp/ipv4

gs_avs

10007

gs_avs

udp/ipv4

gs_avs

10010

gs_avs

udp/ipv4

gs_avs

10012

gs_avs

udp/ipv4

gs_avs

10013

gs_avs

udp/ipv4

gs_avs

10014

gs_avs

udp/ipv4

gs_avs

10015

gs_avs

udp/ipv4

gs_avs

10018

gs_avs

udp/ipv4

gs_avs

10019

gs_avs

udp/ipv4

gs_avs

10020

gs_avs

udp/ipv4

gs_avs

6066

Python

udp/ipv4

python

3306

Mysqld

tcp/ipv4

mysqld

45678

Python

udp/ipv4

python

8439

Lighttpd

tcp/ipv4

HTTP

8088

asterisk

tcp/ipv4

SIP

8888

Pbxmid

tcp/ipv4

pbxmid

25

Master

tcp/ipv4

master

636

Slapd

tcp/ipv4

SLDAP

4569

asterisk

udp/ipv6

SIP

42050

asterisk

udp/ipv6

SIP

7681

Pbxmid

tcp/ipv4

pbxmid

UCM630X Firewall🡪Static Defense🡪Current Service

For typical firewall settings, users could configure the following options on the UCM630X.

Ping Defense Enable

If enabled, ICMP response will not be allowed for Ping requests. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM630X) interface.

SYN-Flood Defense Enable

Allows the UCM630X to handle excessive amounts of SYN packets from one source and keep the web portal accessible. There are two options available and only one of these options may be enabled at one time.

  • eth(0)LAN defends against attacks directed to the LAN IP address of the UCM630X.
  • eth(1)WAN defends against attacks directed to the WAN IP address of the UCM630X.

SYN Flood Defense will limit the amount of SYN packets accepted by the UCM from one source to 10 packets per second. Any excess packets from that source will be discarded.

Ping-of-Death Defense Enable

Enable to prevent Ping-of-Death attack to the device. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM630X) interface.

Typical Firewall Settings

Under “Custom Firewall Settings”, users could create new rules to accept, reject or drop certain traffic going through the UCM630X. To create a new rule, click on the “Create New Rule” button and a new window will pop up for users to specify rule options.

Right next to the “Create New Rule” button, there is a checkbox for the option “Reject Rules”. If it is checked, all the rules will be rejected except the firewall rules listed below. In the firewall rules, only when there is a rule that meets all the following requirements, the option “Reject Rules” will be allowed to check:

  • Action: “Accept”
  • Type “In”
  • The destination port is set to the system login port (e.g., by default 8089)
  • The protocol is not UDP
Create New Firewall Rule

Rule Name

Specify the Firewall rule name to identify the firewall rule.

Action

Select the action for the Firewall to perform.

  • ACCEPT
  • REJECT
  • DROP

Type

Select the traffic type.

  • IN

If selected, users will need to specify the network interface “LAN” or “WAN” (for UCM630X) for the incoming traffic.

  • OUT

Interface

Select the interface to use the Firewall rule.

Service

Select the service type.

  • FTP
  • SSH
  • Telnet
  • HTTP
  • LDAP
  • Custom

If “Custom” is selected, users will need to specify Source (IP and port), Destination (IP and port), and Protocol (TCP, UDP, or Both) for the service. Please note if the source or the destination field is left blank, it will be used as “Anywhere”.

Source IP Address and Port

Configure a source subnet and port. If set to “Anywhere” or left empty, traffic from all addresses and ports will be accepted. A single port or a range of ports can be specified (e.g., 10000, 10000-20000).

Destination IP Address and Port

Configure a destination subnet and port. If set to “Anywhere” or left empty, traffic can be sent to all addresses and ports. A single port or a range of ports can be specified (e.g., 10000, 10000-20000).

Protocol

Select the protocol for the rule to be used.


Firewall Rule Settings

Save the change and click on the “Apply” button. Then submit the configuration by clicking on “Apply Changes” on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence number, rule name, action, protocol, type, source, destination, and operation. More operations are below:

  • Click on to edit the rule.
  • Click on to delete the rule.

Dynamic Defense

Dynamic defense is supported on the UCM630X series. It can blacklist hosts dynamically when the LAN mode is set to “Route” under Web GUI🡪System Settings🡪Network Settings🡪Basic Settings page. If enabled, the traffic coming into the UCM630X can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM630X firewall, which will then be displayed on the web page. Please refer to the following table for dynamic defense options on the UCM630X.

Dynamic Defense Enable

Enable dynamic defense. The default setting is disabled.

Blacklist Update Interval

Configure the blacklist update time interval (in seconds). The default setting is 120.

Connection Threshold

Configure the connection threshold. Once the number of connections from the same host reaches the threshold, it will be added to the blacklist. The default setting is 100.

Dynamic Defense Whitelist

Allowed IPs and ports range, multiple IP addresses, and port range.

For example:

192.168.2.100-192.168.2.105, 1000:9999

UCM630X Firewall Dynamic Defense

The following figure shows a configuration example like this:

  • If a host at IP address 192.168.5.7 initiates more than 20 TCP connections to the UCM630X it will be added to the UCM630X blacklist.
  • This host 192.168.5.7 will be blocked by the UCM630X for 500 seconds.
  • Since IP range 192.168.5.100-192.168.5.200 is in the whitelist if a host initiates more than 20 TCP connections to the UCM630X it will not be added to the UCM630X blacklist. It can still establish a TCP connection with the UCM630X.
Configure Dynamic Defense

Fail2ban

Fail2Ban feature on the UCM630X provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within “Max Retry Duration”, the UCM630X will act to forbid the host for a certain period as defined in “Banned Duration”. This feature helps prevent SIP brute force attacks on the PBX system.

Fail2ban Settings

Global Settings

Enable Fail2Ban

Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM630X.

Banned Duration

Configure the duration (in seconds) for the detected host to be banned. The default setting is 600. If set to 0, the host will be always banned.

Max Retry Duration

Within this duration (in seconds), if a host exceeds the max times of retry as defined in "MaxRetry", the host will be banned. The default setting is 600.

MaxRetry

Configure the number of authentication failures during "Max Retry Duration" before the host is banned. The default setting is 5.

Fail2Ban Whitelist

Configure IP address, CIDR mask, or DNS host in the whitelist. Fail2Ban will not ban the host with a matching address in this list. Up to 50 addresses can be added to the list descriptions/comments can be added for each whitelist entry for admin to log what’s the whitelist IP address is for.

Local Settings

Asterisk Service

Enable Asterisk service for Fail2Ban. The default setting is disabled. Please make sure both "Enable Fail2Ban" and "Asterisk Service" are turned on to use Fail2Ban for SIP authentication on the UCM630X.

Listening Port Number

Configure the listening port number for the service. By default, port 5060 will be used for UDP and TCP, and port 5061 will be used for TCP.

MaxRetry

Configure the number of authentication failures during "Max Retry Duration" before the host is banned. The default setting is 5. Please make sure this option is properly configured as it will override the "MaxRetry" value under "Global Settings".

Login Attack Defense

Enables defense against excessive login attacks to the UCM’s web GUI.

The default setting is disabled.

Listening Port Number

This is the Web GUI listening port number which is configured under System Settings🡪 HTTP Server🡪 Port.

The default is 8089.

MaxRetry

When the number of failed login attempts from an IP address exceeds the MaxRetry number, that IP address will be banned from accessing the Web GUI.

Customer Service System Call Defense

Enable call defense in the customer service system. Off by default.

Listening Port Number

The current service listening port. Default UDP port: 5060, TCP port: 5060, 5061, WebSocket communication port: 8088.

MaxRetry

Set the maximum number of calls allowed in the "time span". The local matching threshold has a higher priority than the global matching threshold. The default setting is 5.

Blacklist

Blacklist

Users will be able to view the IPs that have been blocked by UCM.

SSH Access

SSH switch now is available via Web GUI and LCD. Users can enable or disable SSH access directly from Web GUI or LCD screen. For web SSH access, please log in to UCM630X web interface and go to Web GUI🡪System Settings🡪Security Settings🡪SSH Access.

The “Enable SSH access” option is for system debugging. If you enable this option, the system will allow SSH access. The SSH connection require using the username “admin” and the super administrator’s password. This option is turned off by default. It is recommended to turn off this option when debugging is not required.

Tick “Enable remote SSH” option, the system will allow remote SSH access via the GDMS platform. This option is turned off by default, and it is strongly recommended to turn off this option when remote troubleshooting is not required.

SSH Access

Enable SSH Access

This option is used for system debugging. Once enabled, UCM will allow SSH access. The SSH connection requires super administrator's username and password. The default setting is "No". It is recommended to set it to "No" if there is no need for debugging.

Enable Remote SSH

If this option is enabled, remote SSH access will be allowed through the Feedback platform. It is strongly recommended to keep this disabled unless remote troubleshooting is necessary.

Access Token

Please enter the token to request SSH data.

LDAP Server

The UCM630X has an embedded LDAP/LDAPS server for users to manage the corporate phonebook in a centralized manner.

  • By default, the LDAP server has generated the first phonebook with PBX DN “ou=pbx,dc=pbx,dc=com” based on the UCM630X user extensions already.
  • Users could add new phonebook with a different Phonebook DN for other external contacts. For example, “ou=people,dc=pbx,dc=com”.
  • All the phonebooks in the UCM630X LDAP server have the same Base DN “dc=pbx,dc=com”.

Term Explanation:

cn= Common Name

ou= Organization Unit

dc= Domain Component

These are all parts of the LDAP Data Interchange Format, according to RFC 2849, which is how the LDAP tree is filtered.

If users have the Grandstream phone provisioned by the UCM630X, the LDAP directory will be set up on the phone and can be used right away for users to access all phonebooks.

Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM630X. If the UCM630X has multiple LDAP phonebooks created, in the LDAP client configuration, users could use “dc=pbx,dc=com” as Base DN to have access to all phonebooks on the UCM630X LDAP server, or use a specific phonebook DN, for example “ou=people,dc=pbx,dc=com”, to access to phonebook with Phonebook DN “ou=people,dc=pbx,dc=com ” only.

UCM can also act as an LDAP client to download phonebook entries from another LDAP server.

To access the LDAP server and client settings, go to Web GUI🡪Settings🡪LDAP Server.

LDAP Server Configurations

The following figure shows the default LDAP server configurations on the UCM630X.

LDAP Server Configurations

The UCM630X LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client does not have to configure a username and password to access the phonebook directory. The “Root DN” and “Root Password” here are for LDAP management and configuration where users will need to provide for authentication purposes before modifying the LDAP information.

The default phonebook list in this LDAP server can be viewed and edited by clicking on/for the first phonebook under LDAP Phonebook.

The UCM630X support secure LDAP (LDAPS) where the communication is encrypted and secure.

Default LDAP Phonebook DN
Default LDAP Phonebook Attributes

LDAP Phonebook

Users could use the default phonebook, edit the default phonebook, add new phonebook, import phonebook on the LDAP server as well as export phonebook from the LDAP server. The first phonebook with default phonebook dn “ou=pbx,dc=pbx,dc=com” displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUI🡪Extension/Trunk🡪Extensions first. The default LDAP phonebook will then be updated automatically.

LDAP Server🡪LDAP Phonebook

  • Add new phonebook

A new sibling phonebook of the default PBX phonebook can be added by clicking on “Add” under “LDAP Phonebook” section.

Add LDAP Phonebook

Configure the “Phonebook Prefix” first. The “Phonebook DN” will be automatically filled in. For example, if configuring “Phonebook Prefix” as “people”, the “Phonebook DN” will be filled with “ou=people,dc=pbx,dc=com”.

Once added, users can select to edit the phonebook attributes and contact list (see figure below) or select to delete the phonebook.

Edit LDAP Phonebook
  • Import phonebook from your computer to LDAP server

Click on “Import Phonebook” and a dialog will prompt as shown in the figure below.

Import Phonebook

The file to be imported must be a CSV, VCF or XML file with UTF-8 encoding. Users can open the file with Notepad and save it with UTF-8 encoding.

Here is how a sample file looks like. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM630X LDAP phonebook section first and use it as a sample to start with.

Phonebook CSV File Format

The Phonebook DN field is the same “Phonebook Prefix” entry as when the user clicks on “Add” to create a new phonebook. Therefore, if the user enters “phonebook” in “Phonebook DN” field in the CSV file, the actual phonebook DN “ou=phonebook,dc=pbx,dc=com” will be automatically created by the UCM630X once the CSV file is imported.

In the CSV file, users can specify different phonebook DN fields for different contacts. If the phonebook DN already exists on the UCM630X LDAP Phonebook, the contacts in the CSV file will be added into the existing phonebook. If the phonebook DN does not exist on the UCM630X LDAP Phonebook, a new phonebook with this phonebook DN will be created.

The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the UCM630X.

LDAP Phonebook After Import

As the default LDAP phonebook with DN “ou=pbx,dc=pbx,dc=com” cannot be edited or deleted in LDAP phonebook section, users cannot import contacts with Phonebook DN field “pbx” if existed in the CSV file.

  • Export phonebook to your computer from UCM630X LDAP server

Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV, VFC or XML file for the users to add more contacts in it and import to the UCM630X again.

Export Selected LDAP Phonebook

LDAP Settings

Prerequisites to support contacts sync-up to IP Phones, UCM needs to support the following:

1.         If Cloud IM is enabled, UCM can send remote UCM’s contacts to each end device.

2.         Contacts from remote UCM can be synced by Cloud IM or LDAP sync via trunk. The contacts data must be complete and consistent.

3.         If Cloud IM is enabled, the contacts sent from UCM to end device should integrate Cloud IM contacts.

4.         If Cloud IM is disabled, the contacts sent from UCM to end device should only contain contacts on the UCM.

To support contacts sync-up to Wave, it allows Wave to obtain enterprise contacts from Cloud IM or LDAP. On UCM SIP peer trunk, if LDAP sync is enabled, end point can obtain remote UCM extensions’ info via LDAP. Also, it will allow configuring whether to sync up LDAP contacts on Wave so that Wave doesn’t receive duplicate contacts info.

Under UCM webUI🡪 System Settings🡪 LDAP Server, click on “LDAP Settings”, option “Wave enable LDAP phonebook” is available for configuration. If enabled, all Wave users on this UCM will display LDAP contacts. Otherwise, it will not display.

LDAP Settings

Please note the LDAP contacts displayed on Wave will exclude the duplicate contacts from Cloud IM.

Display LDAP Contacts on Wave

LDAP Client Configurations

The configuration on LDAP client is useful when you use other LDAP servers. Here we provide an example on how to configure the LDAP client on the UCM.

Assuming the remote server base dn is dc=pbx,dc=com”, configure the LDAP client as follows:

LDAP Client Type

Phonebook Name

Enter a name for the phonebook

Server Address

The IP address of the LDAP server

Base DN

Enter the base domain name.

Username

Enter the username used to authenticate into the LDAP server, if authentication is required.

Password

Enter the password used to authenticate into the LDAP server, if authentication is required.

Filter

Enter the filter. Ex: (|(CallerIDName=%)(AccountNumber=%))

Port

Enter the port number. Default port is 389

LDAP Number Attributes

Enter the number attributes for the remote server.

Automatic Update Cycle

If "None" is selected, LDAP phonebooks will not automatically update. Otherwise, LDAP phonebooks will automatically update at 00:00 / 12:00 AM with the selected frequency.

LDAP Name Attributes

Enter the name attributes for the remote server.

Client Type

Choose the client type. For encrypted data transfer please choose LDAPS.

LDAP Client CA Cert

LDAP Client Public Certification

LDAP Client Private Key

LDAP Client Private Certification

The UCM can automatically update the phonebook, by configuring the ‘LDAP Automatic Update Cycle’. Available options are: 1 day/2days/7 days. It is set to ‘None’ by default.

The following figure gives a sample configuration for UCM acting as a LDAP client.

LDAP Client Configurations

To configure Grandstream IP phones as the LDAP clients for UCM, please refer to the following example:

  • Server Address: The IP address or domain name of the UCM
  • Base DN: dc=pbx,dc=com
  • Username: cn=admin,dc=pbx,dc=com
  • Password: admin (by default)
  • LDAP Name Attribute: CallerIDName Email Department FirstName LastName
  • LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax
  • LDAP Number Filter: (AccountNumber=%)
  • LDAP Name Filter: (CallerIDName=%)
  • LDAP Display Name: AccountNumber CallerIDName
  • LDAP Version: If existed, please select LDAP Version 3
  • Port: 389

The following figure shows the configuration information on a Grandstream GXP2170 to successfully use the LDAP server as configured in [LDAP Server Configurations].

GXP2170 LDAP Phonebook Configuration

The UCM63xx LDAP server is no longer supporting the anonymous binding of the LDAP client.

AD Client Type

Phonebook Name

Enter a name for the phonebook

Server Address

The IP address of the AD server

Base DN

Enter the base domain name.

Username

Enter the username used to authenticate into the LDAP server, if authentication is required.

Password

Enter the password used to authenticate into the LDAP server, if authentication is required.

Filter

Enter the filter. Ex: (|(CallerIDName=%)(AccountNumber=%))

Port

Enter the port number. Default port is 389

AD Attributes

AccountNumber must be included if the default configuration is used.

Automatic Update Cycle

If "None" is selected, LDAP phonebooks will not automatically update. Otherwise, LDAP phonebooks will automatically update at 00:00 / 12:00 AM with the selected frequency.

Host Name

Enter the host name of the remote AD server. 

Time Settings

Automatic Date and Time

The current system time on the UCM630X can be found under Web GUI🡪System Status🡪Dashboard🡪PBX Status.

To configure the UCM630X to update time automatically, go to Web GUI🡪System Settings🡪Time Settings🡪Automatic date and Time.

The configurations under Web GUI🡪Settings🡪Time Settings🡪 Automatic date and Time page require reboot to take effect. Please consider configuring auto time updating related changes when setting up the UCM630X for the first time to avoid service interrupt after installation and deployment in production.

Remote NTP Server

Configure the NTP server address to sync time from.

Enable DHCP Option 2

If enabled, DHCP Option 2 will override the Time Zone setting on the PBX.

Enable DHCP Option 42

If enabled, DHCP Option 42 will override the NTP server configured on the PBX.

Time Zone

Select your timezone.

To update your list of timezones, please click on "Update Time Zone List".
Note:
Updating the time zone list requires rebooting the UCM.

Automatic Date and Time Settings

Set Date and Time

To manually set the time on the UCM630X, go to Web GUI🡪System Settings🡪Time Settings🡪Set Date and Time. The format is YYYY-MM-DD HH:MM:SS.

Time Auto Updating

Note: Manually setup time will take effect immediately after saving and applying change in the Web GUI. If users would like to reboot the UCM630X and keep the manually setup time setting, please make sure “Remote NTP Server”, “Enable DHCP Option 2” and “Enable DHCP Option 42” options under Web GUI🡪Settings🡪Time Settings🡪Auto Time Updating page are unchecked or set to empty. Otherwise, time auto updating settings in this page will take effect after reboot.

NTP Server

The UCM630X can be used as an NTP server for the NTP clients to synchronize their time with. To configure the UCM630X as the NTP server, set “Enable NTP server” to “Yes” under Web GUI🡪System Settings🡪Time Settings🡪NTP Server. On the client side, point the NTP server address to the UCM630X IP address or host name to use the UCM630X as the NTP server.

Office Time

On the UCM630x, the system administrator can define “office time” which can be used to configure time condition for extension call forwarding and inbound rules. To configure office time, log in to the Web GUI, enter the System Settings🡪Time Settings🡪Office Time, and click the “Add” button to see the following configuration page.

Create New Office Time

Start Time

Configure the start time for office hour.

End Time

Configure the end time for office hour

Week

Select the workdays in one week.

Show Advanced Options

Check this option to show advanced options. Once selected, please specify “Month” and “Day” below.

Month

Select the months for office time.

Day

Select the workdays in one month.

Create New Office Time

Select “Start Time”, “End Time” and the day for the “Week” for the office time. The system administrator can also define month and day of the month as advanced options. Once done, click on “Save” and then “Apply Change” for the office time to take effect. The office time will be listed in the web page as the figure shows below.

The office hour feature support import/export CSV files.

Settings🡪Time Settings🡪Office Time
  • Click on to edit the office time.
  • Click on to delete the office time.
  • Click on “Delete” to delete multiple selected office times at once.

Holiday

On UCM, the system administrator can define “holidays” which can be used to configure time condition for extension call forwarding and inbound rules. To configure office time, log in to the Web GUI, enter the System Settings🡪Time Settings🡪Holiday, and click the “Add” button to see the following configuration page.

Create New Holiday

Name

Specify the holiday name to identify this holiday.

Holiday Memo

Create a note for the holiday.

Month

Select the month for the holiday.

Year

Select the Year for the holiday.

Note: In the "Year" option, select "All" to set annual fixed holiday information.

Day

Select the day for the holiday.

Show Advanced Options

Check this option to show advanced options. If selected, please specify the days as holiday in one week below.

Week

Select the days as holiday in one week.

Time

Select the time on which the holiday starts. 

Enter holiday “Name” and “Holiday Memo” for the new holiday. Then select “Month”, “Day” and the exact “Hour”. The system administrator can also define days in one week as advanced options. Once done, click on “Save” and then “Apply Change” for the holiday to take effect. The holiday will be listed in the web page as the figure shows.

The Holiday feature support import/export CSV files.

Settings🡪Time Settings🡪Holiday

  • Click on to edit the holiday.
  • Click on to delete the holiday.
  • Click on “Delete” to delete multiple selected holidays at once.

Email Settings

Email Settings

The Email application on the UCM630X can be used to send out alert event Emails, Voicemail (Voicemail-To-Email) etc. The configuration parameters can be accessed via Web GUI🡪System Settings🡪Email Settings🡪Email Settings.

TLS Enable

Enable or disable TLS during transferring/submitting your Email to another SMTP server. The default setting is “Yes”.

Type

Select Email type.

  • MTA: Mail Transfer Agent. The Email will be sent from the configured domain. When MTA is selected, there is no need to set up SMTP server for it or no user login is required. However, the Emails sent from MTA might be considered as spam by the target SMTP server.
  • Client: Submit Emails to the SMTP server. A SMTP server is required, and users need login with correct credentials.

Domain

Specify the domain name to be used in the Email when using type “MTA”.

SMTP Server

Specify the SMTP server when using type “Client”.

Enable SASL Authentication

Enable SASL Authentication. When disabled, UCM will not try to use the username and password for mail client login authentication. Most of the mail server requires login authentication while some others private mail servers allow anonymous login which requires disabling this option to send Email as normal. For Exchange Server, please disable this option.

Username

Username is required when using type “Client”. Normally it is the Email address.

Password

Password to login for the above Username (Email address) is required when using type “Client”.

Enable Email-to-Fax

Monitors the inbox of the configured email address for the specified subject. If enabled, the UCM will get a copy of the attachment from the email and send it to the XXX extension by fax. The attachment must be in PDF/TIF/TIFF format.

Email-to-Fax Blacklist/Whitelist

The user can enable the Email-to-Fax Blacklist or Email-to-Fax Whitelist.

Email-to-Fax Subject Format

Select the email subject format to use for emails to fax. XXX refers to the extension that the fax will be sent to. This extension can only contain numbers.

Internal Black/Whitelist

Email address blacklist/whitelist for local extensions.

External Blacklist/Whitelist

Email address blacklist/whitelist for non-local contacts. Separate multiple addresses with semicolon (;) (i.e.”xxx;yyy”).

Fax Sending Success/Failure Confirmation

If enabled, the UCM will send an email notification to the sender about the fax sending result.

POP/POP3 Server Address

Configure the POP/POP3 server address for the configured username
Example: pop.gmail.com

POP/POP3 Server Port

Configure the POP/POP3 server port for the configured username
Example: 995

Display Name

Specify the display name in the FROM header in the Email.

Sender

Specify the sender’s Email address.

For example: pbx@example.mycompany.com.

Email Settings

The following figure shows a sample Email setting on the UCM630X, assuming the Email is using 192.168.6.202 as the SMTP server.

UCM630X Email Settings

Once the configuration is finished, click on “Test”. In the prompt, fill in a valid Email address to send a test email to verify the Email settings on the UCM630X.

Email Templates

The Email templates on the UCM630X can be used for email notification, the configuration parameters can be accessed via Web GUI🡪Settings🡪Email Settings🡪Email Templates.

Users can customize email templates for password reset, voicemail, meeting scheduling, extensions, fax, meeting report, PMS, CDR, emergency call, missed calls, alert events, call queue statistics and etc.

  • Click on icon to edit the template.
Email Template
Note

The “Multimedia Meeting Schedule” template is improved. Click on “Edit” for this template to view the improved default template.

  • Added “Edge” and “Safari” as supported browser.
  • Added “Download Wave” button for user to download Wave app from: https://fw.gdms.cloud/wave/download/
  • Improved descriptions

Under UCM Web GUI🡪System Settings🡪Email Settings🡪Email Footer Hyperlink, users could edit the text and URL to modify the email footer hyperlink.

Graphical user interface, text, application

Description automatically generated
Email Footer Hyperlink

Email Send Log

Under UCM Web GUI🡪System Settings🡪Email Settings🡪Email Send Log, users could search, filter, and check whether the Email is sent out successfully or not. This page will also display the corresponding error message if the Email is not sent out successfully.

Graphical user interface, application

Description automatically generated
Email Send Log

Start Time

Enter the start time for the filter

End Time

Enter the end time for the filter

Receivers

Enter the email recipient, while searching for multiple recipients, please separate them with a comma and no spaces.

Send Result

Enter the status of the send result to filter with

Return Code

Enter the email code to filter with

Email Send Module

Select the email module to filter with from the drop-down list, which contains:

  • All Modules

  • Extension

  • Voicemail

  • Conference Schedule

  • User Password

  • Alert Events

  • CDR

  • Test

Email Log – Display Filter

Email logs will be shown at bottom of the “Email Send Log” page, as shown in the following figure.

Email Logs

Below are the codes returned when sending emails and their description:

Email Codes

CodeDescription

250

Mail sent successfully

501

Address format parsing error, 501 will be returned when there are unacceptable characters in the recipient’s email address in MTA mode. Please check if the recipient’s email address format is correct. The “sender” configured on the client is your mail account.

535

The username and password verification in the client mode is incorrect. Please check whether the username and password are configured correctly.

550

Possible reasons:

1. The recipient’s mailbox username does not exist or is in a banned state, please check whether the email recipient is the correct email address.

2. The number of destination addresses sent by the sender exceeds the maximum limit per day and is temporarily blacklisted. Please reduce the sending frequency or try again the next day.

3. The sender’s IP does not pass the SPF permission test of the sending domain. Emails sent in MTA mode may return this error code even if they are sent.

552

The sent email is too large or the email attachment type is prohibited

553

The sender and the email account are inconsistent, please configure the sender as your email account correctly.

554

The email was identified as spam. Please reduce the sending frequency or try again the next day

none

This indicates that there is no return code.

If the sending result is “deferred”, the general reason is that the mail service area is configured incorrectly. Please check whether the server configuration is correct.

If the sending result is “bounced”, the general reason is that the receiving email address domain name is wrong, please check whether the email recipient is the correct email address. If it is in MTA mode, please check whether the “domain” is configured to be in the same domain name as the “recipient”.

SMS Settings

SMS Configuration

Configuring the SMS feature on the UCM6300 series allows the administrators to enable two-factor authentication, to send alerts, and meeting notices.

SMS Settings

Enable SMS

Tick this box to enable SMS service.

SMS Carrier

Choose the SMS carrier:

  • Amazon

  • Twilio

Region

Choose the region.

Account ID

Enter the ID of the account created at the carrier.

Secret

Enter the secret code.

From

Enter the number phone allocated for the UCM.

SMS Template

The template of the SMS can be modified in “SMS Template” tab. Please note that carriers may require to pre-register the templates for SMS that the UCM will send. Refer to the Amazon and Twilio documentation for more information.

SMS Templates

SMS Delivery Log

All the SMS messages sent will be logged in the following tab.

SMS Delivery Log

HA

Dual-system hot standby provides a highly reliable and fault-tolerant solution for enterprises using the UCM6300 series/UCM6300A series. Based on two UCM devices of the same product model and software version, one of them is in the “Active” working state in real-time, and the other is in the “Standby” working state. The daily data on the host server will be synchronized to the standby machine in real-time, and the standby machine always monitors the running status of the host. When the host fails, including hardware failures and severe software failures, the standby machine will immediately take over the business and enter the “Active” working state, and Upgrade to a host to ensure that the business is not interrupted, and the call will automatically resume.

The HA function provides two modes of operating. The first mode of function is Local Hot Standby, which offers a deployment that switches dynamically when the primary UCM encounters an issue. The second mode is Remote Disaster Recover, it offers deploying a back up UCM remotely, this offers an architecture that would not be affected by any disaster that might occur on the geolocation of the primary UCM.

Important Note

In order to set HA, both UCMs should have static IP addresses.

HA Settings

The users can configure the HA under System Settings 🡪 HA settings page.

HA Settings

Parameter

Description

Force Switch

Enables/disables the HA functionality. By default, is Disabled.

Force Switch

Clicking the button will immediately force a switchover to the standby UCM.

Hot Standby Station Type

Used for the initial assignment of the HA active/standby role of the UCM system. If set to Primary, the current UCM system will be assigned as the intial active device. If set to Secondary, the peer UCM system will be assigned as the initial standby device. The roles of the UCM systems may change as HA switchovers occur.

Hot Standby Cluster IP

To use this service, the active and standby UCM systems need to use the same static IP address.

Hot Standby Peer IP

Local IP address of Hot Standby peer device.

Hot Standby Peer MAC Address

The MAC address of Hot Standby peer device.

Heartbeat Port

The number of the heartbeat port should be consistent with the peer heartbeat port.

Heartbeat Timeout Period (s)

Upon timeout, the Standby UCM will take over services.

Software Fault Switch

Enable Software Fault Switch

Hardware Fault Switch

If issues are detected with the selected connection interfaces, the backup UCM6510 will take over services after the master/slave handover. If not checked, UCM will send only a fault alarm.

Enable IPv6

If enabled, HA on UCM can be used with IPv6 while compatible with IPv4.

Scan External Storage Files

Only applicable if there are more than 5000 UCM files in external storage such as SD card, USB, or NAS. Users can click this button to scan those paths in order to display all available files on the UCM web UI. Configured file storage paths can be viewed on the File Manager page.

It is recommended to configure external storage data synchronization when forming HA for the first time, If HA is configured, files created after HA setup will be automatically displayed on the UCM web UI and do not need to be scanned for.

Local Hot Standby

Parameter

Description

Network Port Domain Name

  • WAN

  • LAN

Force Switch

Clicking the button will immediately force a switchover to the standby UCM.

Remote Disaster Recovery Station Type

Used for the initial assignment of the HA active/standby role of the UCM system. If set to Primary, the current UCM system will be assigned as the intial active device. If set to Secondary, the peer UCM system will be assigned as the initial standby device. The roles of the UCM systems may change as HA switchovers occur.

Remote Disaster Recovery Peer MAC Address

The MAC address of Remote Disaster Recovery peer device

Heartbeat Port

The heartbeat port should be the same as the peer device's heartbeat port.

Heartbeat Timeout Period (s)

Upon timeout, the Standby UCM will take over services.

Local Heartbeat IP

Fill in the IP address of the heartbeat port of the local site, in the format: xxx.xxx.xxx.xxx, which is used for the peer end to detect the local machine status, heartbeat negotiation, and communication address for data synchronization.

Local Heartbeat Gateway IP

Fill in the IP address of the local heartbeat gateway for remote disaster recovery, in the format: xxx.xxx.xxx.xxx

Local Heartbeat Address Subnet Mask

Fill in the subnet mask of the heartbeat address of the remote disaster recovery local end, in the format: xxx.xxx.xxx.xxx, such as: 255.255.255.0.

Peer Heartbeat IP

Fill in the IP address of the heartbeat port of the peer site, in the format: xxx.xxx.xxx.xxx, which is used to detect peer status, heartbeat negotiation, and communication address for data synchronization.

Scan External Storage Files

Only applicable if there are more than 5000 UCM files in external storage such as SD card, USB, or NAS. Users can click this button to scan those paths in order to display all available files on the UCM web UI. Configured file storage paths can be viewed on the File Manager page.

It is recommended to configure external storage data synchronization when forming HA for the first time, If HA is configured, files created after HA setup will be automatically displayed on the UCM web UI and do not need to be scanned for.

Remote Disaster Recovery

HA Status

Once the HA is configured, the user can view its status under System Settings 🡪 HA 🡪 HA Status as shown below

HA Status

HA Log

The user can view the HA log through the system settings 🡪 HA 🡪 HA log page. The HA log effectively records the execution results of past full backup actions, as well as the historical records that triggered the active/standby switchover.

Note

The UCM63xx series suppots SNMP to be able to use 3rd party monitoring tools to monitor both UCMs in HA setup.

Cluster

Clustering allows the user to expand the capabilities of the UCM6304 and UCM6308 by integrating maximum of 5 units. This provides resources to handle more meeting participants, which will allow to host larger meetings.

To configure the cluster, we will need two types of servers; a Business server, which is a one and only server that will be used for the administration of the operations. And a media server, which can either be one singular server, or for deployments that require more resource, the user can deploy up to 5 UCM units as media server. Media server will handle media related functions.

Notes

  • All the UCM units that form the media cluster must be under the same switch, and their IP addresses must be in the same network segment.
  • The Business server and the Media servers must use the same firmware version.
  • Please ensure that IP addresses reservation is created for the business server and the media server(s) in the DHCP server to ensure that the servers will use the same IP addresses to communicate. In the case the IP addresses have been changed, the cluster needs to be rebuilt.

Business Server

To configure Business server, please access the UCM web UI then navigate to System Settings > Cluster, then tick the option “Enable Media Cluster”, and choose “Business Server” as the Device Role.

Enable Media Cluster

Enable Media Cluster feature.

Device Role

Configure the device role.

  • Business Server: Choosing this role will make the UCM as the main server for operations.

  • Media Server: Choosing this role will make the UCM as a media server only. All the PBX related features will be disabled.

Multicast Network Port

Choose the network port which will be used for the multicast.

Multicast IP Address

The allowed multicast IP address range is 224.0.1.0 - 238.255.255.255

Multicast Address Port Start Value

Enter the multicast address port start value. The port number value can be within the range 1024 - 65535.

Note: The multicast address port start value must be lower or equal to the multicast address port end value.

Multicast Address Port End Value

Enter the multicast address port end value. The port number value can be within the range 1024 - 65535.

Note: The multicast address port end value must be greater or equal to the multicast address port start value.

Business Server Listening Port

The port on which the business server listens and receives information reported by the media server. The value of the listening port value can be within 1024 - 65535.

Media Server IP

Enter the IP address of the media server. The user can pair up to 5 media servers with one Business server.

The statuses of the media servers are indicated using three colors:

  • Green: The server is available.

  • Yellow: The server is in use.

  • Gray: The server is offline.

Memory Usage Threshold (%)

When the memory usage of this media server is exceeded, media services will be assumed by another media server in the cluster with the lowest usage at the time.

CPU Usage Call Control Threshold (%)

When the CPU usage of this media server is exceeded, media services will be asssumed by another media server in the cluster with the lowest usage at the time.

Memory Usage Threshold (%)

When this server's memory usage exceeds the specified threshold, service from this server will be temporarily paused.

CPU Usage Call Control Threshold (%)

When this server's CPU usage exceeds the specified threshold, service from this server will be temporarily paused.

Disk Available Space (MB)

When the percentage of available space in the device's disk data partition falls below the set value, this server will not be used until the amount of available space is above the threshold again.

Media Server

To configure Media server, please access the web UI then navigate to System Settings > Cluster, then tick “Enable Media Cluster”.

Enable Media Cluster

Enable Media Cluster feature.

Device Role

Configure the device role.

Business Server IP and Port

Enter the IP address of the business server with the listening port.

If the business server is using HA Local Hot Standby, the Hot Standby Cluster IP address must be used.

If the business server is using HA Remote Disaster Recovery, the primary UCM and secondary UCM must have their own respective cluster environments.

For step-by-step configuration of the 1+N clustering feature, please refer to the following guide: https://documentation.grandstream.com/knowledge-base/ucm630x-1n-media-cluster-guide/

SNMP

SNMP integration in the UCM allows the administrator to monitor the components of the UCM remotely. SNMP is a useful integration to have a centralized monitoring dashboard that shows all the devices on your network, with that status of internal component. To configure the SNMP integration, please navigate to the web GUI of the UCM, then go to System Settings → SNMP → SNMP Settings

SNMP Settings

SNMP Settings

Enable

Tick this box to enable SNMP.

Device Name

Enter the device name.

Location

Enter the location.

Contact Email Address

Enter the email address used to send the SNMP alerts to.

Enable SNMP Trap Proxy

Tick this box to enable a proxy for SNMP Trap.

SNMP Trap Proxy Listening Port

The port number on which the SNMP Trap Proxy is listening on.

SNMP Community

You can also create SNMP communities and affect a certain level of access. An SNMP community is a group created to aggregate many management stations. The community name is used to authenticate and identify these machines in the NMS (Network Management System).

Create SNMP Community

Name

Enter a name for the community

Access Level

Select an access level:

  • Read Only: The SNMP community will be able only to read SNMP messages.

SNMP Traps Destination

SNMP Traps is a very useful feature when there are many network components to manage. Instead of sending requests to all the machines in the network in order to view their SNMP logs risking slowing down or bringing the network to a complete halt, SNMP Traps can be configured so these machines can send unrequested messages to the manager to notify it about critical events and general failures.

Create SNMP Trap Destination

Name

Enter a name of your SNMP Trap destination.

IP Address

Enter the SNMP Trap destination's IP address.

Port

Enter the port of the SNMP Trap destination.

Community

Select the community that you want 

Type

Select the type of SNMP:

  • Trapsink: Select this option if you want to send SNMP v1 traps. 

  • Trap2sink: Select this option if you want to send SNMP v2 traps. 

  • Informsink: Select this option if you want to send "Inform" notifications only.

SNMP Version 3

UCM 63xx also supports SNMP v3 in case the system administrator decides to add more security to the monitoring process. SNMP v3 is a very good solution to monitor devices that interface directly with Internet. SNMP v3 offers more security than its predecessors by hashing the authentication information, encrypting the SNMP messages exchanged between the managed devices and the network management system which prevent eavesdropping. Also, it prevents any data tampering which protects the integrity of the data exchanged.

SNMP V3 Configuration

Name

Set the user's name

Authentication Protocol

Select the authentication protocol:

  • MD5

  • SHA

Authentication Password

Set the authentication password.

Privacy Protocol

Select the protocol to use to encrypt the data

  • DES

  • AES-128

  • AES-192

  • AES-256

Privacy Password

Set the privacy password.

Group Level

Set the group level:

  • Read Only.

  • Read/Write.

SNMP Trap Proxy

SNMP Trap Proxy

Name

Enter a name for the proxy server.

IP Address

Enter the proxy server's IP address.

Port

Enter the proxy server's port. 

RADIUS

The UCM6300 offers Radius-based authentication for the super administrator and other administrators. This requires configuring a Radius server then enabling Radius client on the UCM6300 which can be found under System Settings → RADIUS

Enable Radius Web Access Control

Enable or disable Radius.

As Default Login Method

Enable Radius as the default login method to the web UI of the UCM

Radius Auth Server Address

Enter the IP¨address/hostname of Radius server.

Radius Auth Server Port

Enter the port of radius server

Default port number is: 1812

Radius Shared Secret

Enter Radius Shared Secret

Maximum Number of Retransmission

Enter the number of retransmissions. The interval is 1 to 5.

Radius Timeout (s)

The maximum seconds before a session expires if there is no response from the server. The interval is between 1 to 30 seconds.

TR-069

To configure TR-069 on Grandstream devices, set the following parameters:

ParameterDescription

Enable TR-069

Toggle it on to enable TR-069. It is enabled by default

ACS URL

URL for TR-069 Auto Configuration Servers (ACS), e.g., http://myacs.grandstream.com

TR-069 Username

ACS username for TR-069 must be the same as in the ACS configuration.

TR-069 Password

ACS password for TR-069 must be the same as in the ACS configuration.

Periodic Inform Enable

Enables periodic inform. If set to Yes, the device will send inform packets to the ACS.

Periodic Inform Interval

A periodic time when UCM630X will send inform packets to TR-069 ACS server.

This option is specified in seconds.

ACS Connection Request Username

The username for the ACS to connect to UCM.

ACS Connection Request Password

The password for the ACS to connect to UCM.

Connection Request Port

Port for incoming connection requests.

The default value is 7547.

CPE Cert File

The Cert file for UCM to connect to the ACS via SSL.

CPE Cert Key

The Cert key for UCM to connect to the ACS via SSL.

PROVISIONING

Overview

Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM630X provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero-configuration manner by generating an XML config file and having the phone download it within the LAN area. This allows users to finish the installation with ease and start using the SIP devices in a managed way.

To provision a phone, three steps are involved, i.e., discovery, configuration, and provisioning. This section explains how Zero Config works on the UCM630X. The settings for this feature can be accessed via Web GUI🡪Device Management🡪Zero Config.

Configuration Architecture for End Point Device

Starting from firmware version 1.0.7.10, the end point device configuration in ZeroConfig is divided into the following three layers with priority from the lowest to the highest:

  • Global

This is the lowest layer. Users can configure the most basic options that could apply to all Grandstream SIP devices during provisioning via Zero config.

  • Model

In this layer, users can define model-specific options for the configuration template.

  • Device

This is the highest layer. Users can configure device-specific options for the configuration for the individual device here.

Each layer also has its own structure at different levels. Please see the figure below. The details for each layer are explained in sections [Global Configuration], [Model configuration] and [Device Configuration].

Zero Config Configuration Architecture for End Point Device

The configuration options in the model layer and device layer have all the option in global layers already, i.e., the options in the global layer is a subset of the options in the model layer and the device layer. If an option is set in all three layers with different values, the highest layer value will override the value in the lower layer. For example, if the user selects English for Language setting in Global Policy and Spanish for Language setting in Default Model Template, the language setting on the device to be provisioned will use Spanish as the model layer has higher priority than the global layer. To sum up, configurations in the higher layer will always override the configurations for the same options/fields in the lower layer when presented at the same time.

After understanding the zero-config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM630X by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way.

Auto-Provisioning Settings

By default, the Zero Config feature is enabled on the UCM630X for auto-provisioning. Three methods of auto-provisioning are used.

UCM630X Zero Config

  • SIP SUBSCRIBE

When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM630X discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM630X and take the new configuration.

  • DHCP OPTION 66

Route mode needs to be set to use this feature. When the phone restarts (by default DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM630X receives it and returns DHCP OFFER with the config server path URL in Option 66, for example, https://192.168.2.1:8089/zccgi/. The phone will then use the path to download the config file generated in the UCM630X.

  • mDNS

When the phone boots up, it sends out an mDNS query to get the TFTP server address. The UCM630X will respond with its address. The phone will then send a TFTP request to download the XML config file from the UCM630X.

To start the auto-provisioning process, under Web GUI🡪Device Management🡪Zero Config🡪Zero Config Settings, fill in the auto provision information.

Auto Provision Settings

Enable Zero Config

Enable or disable the zero-config feature on the PBX. The default setting is enabled.

Enable Automatic Configuration Assignment

By default, this is disabled. If disabled, when the SIP device boots up, the UCM630X will not send the SIP device the URL to download the config file, and therefore the SIP device will not be automatically provisioned by the UCM630X.

Note: When disabled, SIP devices can still be provisioned by manually sending NOTIFY from the UCM630X which will include the XML config file URL for the SIP device to download.

Auto Assign Extension

If enabled, when the device is discovered, the PBX will automatically assign an extension within the range defined in “Zero Config Extension Segment” to the device. The default setting is disabled.

Zero Config Extension Segment

Click on the link “Zero Config Extension Segment” to specify the extension range to be assigned if “Automatically Assign Extension” is enabled. The default range is 5000-6299. Zero Config Extension Segment range can be defined in Web GUI🡪PBX Settings🡪General Settings🡪General page🡪Extension Preference section: “Auto Provision Extensions”.

Enable Pick Extension

If enabled, the extension list will be sent out to the device after receiving the device’s request. This feature is for the GXP series phones that support selecting extensions to be provisioned via the phone’s LCD. The default setting is disabled.

Pick Extension Segment

Click on the link “Pick Extension Segment” to specify the extension list to be sent to the device. The default range is 4000 to 4999. Pick Extension Segment range can be defined in Web GUI 🡪 PBX Settings 🡪 General Settings 🡪 General page 🡪 Extension Preference section: “Pick Extensions”.

Pick Extension Period (hour)

Specify the number of minutes to allow the phones being provisioned to pick extensions.

Subnet Whitelist

This feature allows the UCM to provision devices in different subnets other than the UCM network.

Enter subnets IP addresses to allow devices within these subnets to be provisioned. The syntax is <IP>/<CIDR>.

Examples:

10.0.0.1/8

192.168.6.0/24

Note: Only private IP ranges (10.0.0.0 | 172.16.0.0 | 192.168.0.0) are supported.

Auto Provision Settings

Please make sure an extension is manually assigned to the phone or “Automatically Assign Extension” is enabled during provisioning. After the configuration on the UCM630X Web GUI, click on “Save” and “Apply Changes”. Once the phone boots up and picks up the config file from the UCM630X, it will take the configuration right away.

Discovery

Grandstream endpoints are automatically discovered after bootup. Users could also manually discover devices by specifying the IP address or scanning the entire LAN network. Three methods are supported to scan the devices.

  • PING
  • ARP
  • SIP Message (NOTIFY)

Click on “Auto Discover” under Web GUI🡪Device Management🡪Zero Config🡪Zero Config, fill in the “Scan Method” and “Scan IP”. The IP address segment will be automatically filled in based on the network mask detected on the UCM630X. If users need to scan the entire network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address. Then click on “Save” to start discovering the devices within the same network. To successfully discover the devices, “Zero Config” needs to be enabled on the UCM630X Web GUI🡪Device Management🡪Zero Config🡪Auto Provisioning Settings.

Auto Discover

The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit /Delete /Update /Reboot /Access Device Web GUI) are displayed in the list.

Figure 65: Discovered Devices

When the UCM is set to “Dual” network method, the user will be able to choose which LAN interface to use for Auto-Discovery.

Auto Discover LAN1/LAN2

Firmware

In Firmware tab, users can upload to and manage firmware for endpoints. Additionally, firmware upload size limit has been increased from 300MB to 1GB.

Upload Firmware Files to the UCM
Upload New Firmware
  • Enable: toggles whether the UCM will provision this firmware to endpoints if they are using the UCM as the firmware server. If not enabled, the UCM will reject requests from endpoints for this firmware.
  • Model: The device model for which this firmware is intended for. Only for self-reference and has no effect on provisioning.
  • Firmware: The firmware version of the file being uploaded. Only for self-reference and has no effect on provisioning.
  • Remark: Add a comment about the uploaded firmware. Only for self-reference and has no effect on provisioning.
  • Choose File to Upload: Select the firmware file to upload from the user’s PC. The file name must match the firmware file name requested by the endpoint.

Uploading Devices List

Besides the built-in discovery method on the UCM, users could prepare a list of devices on a .CSV file and upload it by clicking on the button ”Import”, after which a success message prompt should be displayed.

Users need to make sure that the CSV file respects the format as shown on the following figure and that the entered information is correct (valid IP address, valid MAC address, device model, and an existing account), otherwise the UCM will reject the file and the operation will fail:

Device List – CSV file Sample
Note

Please ensure that the .csv file is encoded in UTF-8 to be able to import the devices correctly into the UCM.

Managing Discovered Devices

  • Sorting: Press or to sort per MAC Address, IP Address, Version, Vendor, Model or Create Config columns from lower to higher or higher to lower, respectively.
  • Filter: Select a filter to display corresponding results.
  • All: Display all discovered devices.
  • Scan Results: Display only manually discovered devices. [Discovery]
  • IP Address: Enter device IP and press the Search button.
  • MAC Address: Enter device MAC and press the Search button.
  • Model: Enter a model name and press the Search button. Example: GXP2130.
  • Extension: Enter the extension number and press the Search button.
Managing Discovered Devices

From the main menu of ZeroConfig, users can perform the following operations:

  • Click to access the discovery menu as shown on the [Discovery] section.
  • Click to add a new device to the ZeroConfig database using its MAC address.
  • Click to delete selected devices from the zero-config database.
  • Click to modify selected devices.
  • Click to batch update a list of devices, the UCM on this case will send SIP NOTIFY message to all selected devices to update them at once.
  • Click to reboot selected devices (the selected devices, should have been provisioned with extensions since the phone will authenticate the server which is trying to send it reboot command).
  • Click to clear all devices configurations.
  • Click to upload CSV file containing a list of devices.
  • Click to export CSV file containing a list of devices. This file can be imported to another UCM to quickly set it up with the original UCM’s devices.
  • Click to copy configuration from one device to another. This can be useful for easily replacing devices and note that this feature works only between devices of the same model.

All these operations will be detailed in the next sections.

When a new firmware is detected for the discovered devices, an upgrade icon will appear next to the firmware version installed on the device.

Zero Config

Global Configuration

The global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM630X no matter what the Grandstream device model it is. It is divided into two levels:

  • Global Policy
  • Global Templates

Global Templates configuration has higher priority to Global Policy configuration.

Global Policy

Global Policy can be accessed in Web GUI🡪Device Management🡪Zero Config🡪Global Policy page. On the top of the configuration table, users can select a category in the “Options” dropdown list to quickly navigate to the category or they can also complete the configuration by importing/exporting. The categories are:

  • Localization: configure display language, data, and time.
  • Phone Settings: configure the dial plan, call features, NAT, call progress tones, etc.
  • Contact List: configure LDAP and XML phonebook download.
  • Maintenance: configure upgrading, web access, Telnet/SSH access, and Syslog.
  • Network Settings: configure the IP address, QoS, and STUN settings.
  • Customization: customize LCD screen wallpaper for the supported models.
  • Communication Settings: configure Email and FTP settings

Select the checkbox on the left of the parameter you would like to configure to activate the dropdown list for this parameter.

Global Policy Categories

The following tables list the Global Policy configuration parameters for the SIP end device.

Language settings

Language

Select the LCD display language on the SIP end device.

Date and Time

Date Format

Configure the date display format on the SIP end device’s LCD.

Time Format

Configure the time display in 12-hour or 24-hour format on the SIP end device’s LCD.

Enable NTP

To enable the NTP service.

NTP Server

Configure the URL or IP address of the NTP server. The SIP end device may obtain the date and time from the server.

NTP Update Interval

Configure the NTP update interval.

Time Zone

Configure the time zone used on the SIP end device.

Enable Daylight Saving Time

Select either to enable or disable the DST.

Global Policy Parameters – Localization

Default Call Settings

Dial Plan

Configure the default dial plan rule. For syntax and examples, please refer to the user manual of the SIP devices to be provisioned for more details.

Enable Call Features

When enabled, “Do Not Disturb”, “Call Forward” and other call features can be used via the local feature code on the phone. Otherwise, the ITSP feature code will be used.

Use # as Dial Key

If set to “Yes”, pressing the number key “#” will immediately dial out the input digits.

Auto Answer by Call-info

If set to “Yes”, the phone will automatically turn on the speaker phone to answer incoming calls after a short reminding beep, based on the SIP Call-Info header sent from the server/proxy.

The default setting is enabled.

NAT Traversal

Configure if NAT traversal mechanism is activated.

User Random Port

If set to “Yes”, this parameter will force random generation of both the local SIP and RTP ports.

General Settings

Call Progress Tones

Configure call progress tones including ring tone, dial tone, second dial tone, message waiting tone, ring back tone, call waiting tone, busy tone, and reorder tone using the following syntax:

f1=val, f2=val[, c=on1/ off1[- on2/ off2[- on3/ off3]]];

  • Frequencies are in Hz and cadence on and off are in 10ms).
  • “on” is the period (in ms) of ringing while “off” is the period of silence. Up to three cadences are supported.
  • Please refer to the user manual of the SIP devices to be provisioned for more details

HEADSET Key Mode

Select “Default Mode” or “Toggle Headset/Speaker” for the Headset key. Please refer to the user manual of the SIP devices to be provisioned for more details.

Global Policy Parameters – Phone Settings

LDAP Phonebook

Source

Select “Manual” or “PBX” as the LDAP configuration source.

  • If “Manual” is selected, the LDAP configuration below will be applied to the SIP end device.
  • If “PBX” is selected, the LDAP configuration built-in from UCM630X Web GUI🡪System Settings🡪LDAP Server will be applied.

Address

Configure the IP address or DNS name of the LDAP server.

Port

Configure the LDAP server port. The default value is 389.

Base DN

This is the location in the directory where the search is requested to begin. Example:

  • dc=grandstream, dc=com
  • ou=Boston, dc=grandstream, dc=com

Username

Configure the bind “Username” for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds.

Password

Configure the bind “Password” for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds.

Number Filter

Configure the filter used for number lookups. Please refer to the user manual for more details.

Name Filter

Configure the filter used for name lookups. Please refer to the user manual for more details.

Version

Select the protocol version for the phone to send the bind requests. The default value is 3.

Name Attribute

Specify the “name” attributes of each record that are returned in the LDAP search result.

Example:

gn

cn sn description

Number Attribute

Specify the “number” attributes of each record that are returned in the LDAP search result.

Example:

telephoneNumber

telephoneNumber Mobile

Display Name

Configure the entry information to be shown on the phone’s LCD. Up to 3 fields can be displayed. 

Example:

%cn %sn %telephoneNumber

Max Hits

Specify the maximum number of results to be returned by the LDAP server. The valid range is 1 to 3000. The default value is 50.

Search Timeout

Specify the interval (in seconds) for the server to process the request and the client waits for the server to return. The valid range is 0 to 180. The default value is 30.

Sort Results

Specify whether the searching result is sorted or not. The default setting is No.

Incoming Calls

Configure to enable LDAP number searching when receiving calls. The default setting is No.

Outgoing Calls

Configure to enable LDAP number searching when making calls. The default setting is No.

Lookup Display Name

Configures the display name when LDAP looks up the name for an incoming call or outgoing call.

It must be a subset of the LDAP Name Attributes.

XML Phonebook

Phonebook XML Server

Select the source of the phonebook XML server.

  • Disable

Disable phonebook XML downloading.

  • Manual

Once selected, users need to specify downloading protocol HTTP, HTTPS, or TFTP and the server path to download the phonebook XML file. The server path could be an IP address or URL, with up to 256 characters.

  • Local UCM Server

Once selected, click on the Server Path field to upload the phonebook XML file. Please note after uploading the phonebook XML file to the server, the original file name will be used as the directory name and the file will be renamed as phonebook.xml under that directory.

Phonebook Download Interval

Configure the phonebook download interval (in minutes). If set to 0, the automatic download will be disabled. The valid range is 5 to 720.

Remove manually edited entries on download

If set to “Yes”, when XML phonebook is downloaded, the entries added manually will be automatically removed.

Global Policy Parameters – Contact List

Upgrade and Provision

Firmware Source

Firmware source via ZeroConfig provisioning could be a URL for external server address, local UCM directory, or USB media if plugged into the UCM630X. Select a source to get the firmware file:

  • URL

If selected to use URL to upgrade, complete the configuration for the following four parameters: “Upgrade Via”, “Server Path”, “File Prefix” and “File Postfix”.

  • Local UCM Server

Firmware can be uploaded to the UCM630X internal storage for firmware upgrade. If selected, click on the “Manage Storage” icon next to the “Directory” option, upload the firmware file, and select a directory for the end device to retrieve the firmware file.

  • Local USB Media

If selected, the USB storage device needs to be plugged into the UCM630X and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory.

  • Local SD Card Media

If selected, an SD card needs to be plugged into the UCM630X and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory.

Upgrade via

When URL is selected as firmware source, configure upgrade via TFTP, HTTP, or HTTPS.

Server Path

When URL is selected as firmware source, configure the firmware upgrading server path.

File Prefix

Configure the Config Server Path.

Config Server Path

When URL is selected as firmware source, configure the firmware file postfix. If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone.

Allow DHCP Option 43/66

If DHCP option 43 or 66 is enabled on the LAN side, the TFTP server can be redirected.

Automatic Upgrade

If enabled, the end point device will automatically upgrade if a new firmware is detected. Users can select automatic upgrading by day, by week, or by minute.

  • By week

Once selected, specify the day of the week to check the HTTP/TFTP server for firmware upgrades or configuration files changes.

  • By day

Once selected, specify the hour of the day to check the HTTP/TFTP server for firmware upgrades or configuration files changes.

  • By minute

Once selected, specify the interval X that the SIP end device will request for new firmware every X minutes.

Firmware Upgrade Rule

Specify how firmware upgrading and provisioning requests are to be sent.

Zero Config

Select either to enable or disable Zero Config.

Web Access

Admin Password

Configure the administrator password for admin-level login.

End-User Password

Configure the end-user password for the end-user level login.

Web Access Mode

Select HTTP or HTTPS as the web access protocol.

Web Server Port

Configure the port for web access.

The valid range is 1 to 65535.

RTSP Port

Configure the RTSP Port.

Enable UPnP Discovery

Select either to enable or disable Enable UPnP Discovery

Login Settings

Configure the login settings.

User Login Timeout

Configure User Login Timeout.

Maximum Consecutive Failed Login Attempts

Configure Maximum Consecutive Failed Login Attempts.

Login Error Lock Time

Configure Login Error Lock Time.

Security

Disable Telnet/SSH

Enable Telnet/SSH access for the SIP end device. If the SIP end device supports Telnet access, this option controls the Telnet access of the device; if the SIP end device supports SSH access, this option controls the SSH access of the device.

Syslog

Syslog Server

Configure the URL/IP address for the Syslog server.

Syslog Level

Select the level of logging for Syslog.

Send SIP Log

Configure whether the SIP log will be included in the Syslog message.

Global Policy Parameters – Maintenance

Basic Settings

IP Address

Configure how the SIP end device shall obtain the IP address. DHCP or PPPoE can be selected.

  • DHCP

Once selected, users can specify the Host Name (option 12) of the SIP end device as DHCP client, and Vendor Class ID (option 60) used by the client and server to exchange vendor class ID information.

  • PPPoE

Once selected, users need to specify the Account ID, Password, and Service Name for PPPoE.

Host Name

Specify the name of the client. This field is optional but may be required by Internet Service Providers.

Vendor Class ID

Used by clients and servers to exchange vendor class ID.

Account ID

Enter the PPPoE account ID.

Password

Enter the PPPoE Password.

Service Name

Enter the PPPoE Service Name.

Advanced Setting

Layer 3 QoS

Define the Layer 3 QoS parameter. This value is used for IP Precedence, Diff-Serv, or MPLS. The valid range is 0-63.

Layer 3 QoS For RTP

Assign the priority value of the Layer 3 QoS for RTP packets.

The valid range is 0 -63.

Layer 3 QoS For SIP

Assign the priority value of the Layer 3 QoS for SIP packets.

The valid range is 0 -63.

Layer 2 QoS Tag

Assign the VLAN Tag of the Layer 2 QoS packets.

The valid range is 0 -4095.

Layer 2 QoS Priority Value

Assign the priority value of the Layer 2 QoS packets.

The valid range is 0-7.

STUN Server

Configure the IP address or Domain name of the STUN server. Only non-symmetric NAT routers work with STUN.

Keep-Alive

Select either to enable or disable Keep Alive.

Keep Alive Interval

Specify how often the phone will send a blank UDP packet to the SIP server to keep the “ping hole” on the NAT router open. The valid range is 10-160.

Register Expiration

Specify the Register Expiration.

Local SIP Port

Configure Local SIP Port.

Local RTP Port

Configure Local RTP Port.

Auto On-Hook Timer(s)

Configure Auto On-Hook Timer(s).

Ring Timeout

Configure Ring Timeout.

SIP Transport

Select either UDP, TCP, or TLS/TCP as SIP transport protocol.

Direct IP Call

Select either to disable or enable Direct IP Call support.

SIP Proxy Compatibility Mode

Select either to disable or enable SIP Proxy Compatibility Mode.

Unregister On Reboot

Select either to disable or enable Unregister On Reboot.

Whitelist

Whitelist

Select either to enable or disable Whitelist

SIP Phone Number Whitelist

Configure the SIP Phone Number Whitelist.

Global Policy Parameters – Network Settings

Wallpaper

Screen Resolution 1024 x 600

Check this option if the SIP end device shall use 1024 x 600 resolution for the LCD screen wallpaper.

  • Source

Configure the location where wallpapers are stored.

  • File

If “URL” is selected as the source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as the source, click to upload wallpaper file to the UCM630X.

Screen Resolution 800 x 400

Check this option if the SIP end device shall use 800 x 400 resolution for the LCD screen wallpaper.

  • Source

Configure the location where wallpapers are stored.

  • File

If “URL” is selected as the source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as the source, click to upload wallpaper file to the UCM630X.

Screen Resolution 480 x 272

Check this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper.

  • Source

Configure the location where wallpapers are stored.

  • File

If “URL” is selected as the source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as the source, click to upload wallpaper file to the UCM630X.

Screen Resolution 320 x 240

Check this option if the SIP end device supports 320 x 240 resolution for the LCD screen wallpaper.

  • Source

Configure the location where wallpapers are stored.

  • File

If “URL” is selected as the source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as the source, click to upload wallpaper file to the UCM630X.

Global Policy Parameters – Communication Settings

Email Settings

SMTP Settings

Check this option to configure the email settings that will be sent to the provisioned phones:

  • Server

The IP address of the SMTP server

  • Port

SMTP server port

  • From E-Mail address

Email address

  • Sender Username

Username of the sender

  • Password Recovery Email

Email where the recovered password will be sent

  • Alarm receive Email 1

Email address where alarms notifications will be sent

  • Alarm receive Email 1

Email address where alarms notifications will be sent

  • Enable SSL

Enable SSL protocol for SMTP

FTP

FTP

Check this option to configure the FTP settings that will be sent to the provisioned phones:

  • Storage Server Type

Either FTP or Central Storage

  • Server

FTP server address

  • Port

FTP port to be used

  • Username

FTP username

  • Path

FTP Directory path

Global Policy Parameters – Customization

Global Templates

Global Templates can be accessed in Web GUI🡪Device Management🡪Zero Config🡪Global Templates. Users can create multiple global templates with different sets of configurations and save the templates, or click on the “Import/Export” button to add multiple global templates. Later on, when the user configures the device in the Edit Device dialog🡪Advanced Settings, the user can select to use one of the global templates for the device. Please refer to section [Manage Devices] for more details on using the global templates.

When creating a global template, users can select the categories and the parameters under each category to be used in the template. The global policy and the selected global template will both take effect when generating the config file. However, the selected global template has higher priority to the global policy when it comes to the same setting option/field. If the same option/field has a different value configured in the global policy and the selected global template, the value for this option/field in the selected global template will override the value in global policy.

Click on “Add” to add a global template. Users will see the following configurations.

Template Name

Create a name to identify this global template.

Description

Describe the global template. This is optional.

Active

Check this option to enable the global template.

Create New Template
  • Click on to edit the global template.

The window for editing the global template is shown in the following figure. In the “Options” field, after entering the option name keyword, the options containing the keyword will be listed. Users could then select the options to be modified under the global template.

Edit Global Template

The added options will show in the list. Users can then enter or select the value for each option to be used in the global template. On the left side of each added option, users can click to delete this option from the template. On the right side of each option, users can click on to reset the option value to the default value.

Click on “Save” to save this global template.

  • The created global templates will show in the Web GUI🡪Device Management🡪Zero Config🡪Global Templates page. Users can click on to delete the global template or delete multiple selected templates at once.
  • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates.

Model Configuration

Model templates

Model layer configuration allows users to apply model-specific configurations to different devices. Users could create/edit/delete a model template by accessing Web GUI, page Device Management🡪Zero Config🡪Model Templates. If multiple model templates are created and enabled, when the user configures the device in the Edit Device dialog🡪Advanced Settings, the user can select to use one of the model templates for the device. Please refer to section [Manage Devices] for more details on using the model template.

For each created model template, users can assign it as the default model template. If assigned as the default model template, the values in this model template will be applied to all the devices of this model. There is always only one default model template that can be assigned at one time on the UCM630X.

The selected model template and the default model template will both take effect when generating the config file for the device. However, the model template has a higher priority than the default model template when it comes to the same setting option/field. If the same option/field has different value configured in the default model template and the selected model template, the value for this option/field in the selected model template will override the value in default model template.

  • Click on “Add” to add a model template.

Model

Select a model to apply this template. The supported Grandstream models are listed in the dropdown list for selection.

Template Name

Create a name for the model template.

Description

Enter a description for the model template. This is optional.

Default Model Template

Select to assign this model template as the default model template. The value of the option in the default model template will be overridden if another selected model template has a different value for the same option.

Active

Check this option to enable the model template.

Create New Model Template
  • Click on to edit the model template.

The editing window for a model template is shown in the following figure. In the “Options” field, enter the option name key word, the option that contains the keyword will be listed. The user could then select the option to be modified under the model template.

Once added, the option will be shown in the list below. On the left side of each option, users can click on to remove this option from the model template. On the right side of each option, users can click on to reset the option to the default value.

The user could also click on “Add New Field” to add a P-value number and the value to the configuration. The following figure shows setting P-value “P1362” to “en”, which means the display language on the LCD is set to English. For P-value information of different models, please refer to the configuration template here http://www.grandstream.com/support/tools

Edit Model Template

  • Click on Save when done. The model template will be displayed on Web GUI🡪Device Management🡪Zero Config🡪Model Templates page.
  • Click on to delete the model template or click on “Delete Selected Templates” to delete multiple selected templates at once.
  • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates.
  • Click on the “Import/Export” button to upload/export the model template list in .CSV format.

To make it easier for the administrator to search through the templates, a filter button has been added the user interface. Please see the screenshot below:

Filter Model Templates

Model Update

UCM630X Zero Config feature supports provisioning all models of Grandstream SIP end devices including OEM device models.

OEM Models

Users can associate OEM device models with their original Grandstream-branded models, allowing these OEM devices to be provisioned appropriately.

  • Click on button.
  • In the Source Model field, select the Grandstream device that the OEM model is based on from the dropdown list.
  • For the Destination Model and Destination Vendor field, enter the custom OEM model name and vendor name.
  • The newly added OEM model should now be selectable as an option in Model fields.
OEM Models

To make it easier for the users to search for the model templates to download or update, a filter button has been added to the user interface.

Filter Endpoint Models
Model Template Package List

Templates for most of the Grandstream models are built-in with the UCM630X already. Templates for Wave and Grandstream surveillance products require users to download and install under Web GUI🡪Device Management🡪Zero Config🡪Model Update first before they are available in the UCM630X for selection. After downloading and installing the model template to the UCM630X, it will show in the dropdown list for “Model” selection when editing the model template.

  • Click on to download the template.
  • Click on to upgrade the model template. Users will see this icon available if the device model has a template updated in the UCM630X.
Template Management

Upload Model Template Package

In case the UCM630X is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template packages can be manually uploaded from a local device through Web GUI. Please contact Grandstream customer support if the model package is needed for manual uploading.

Upload Model Template Manually

Device Configuration

On Web GUI, page Device Management🡪Zero Config🡪Zero Config, users could create a new device, delete existing device(s), make special configuration for a single device, or send NOTIFY to an existing device(s).

Create New Device

Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM630X. Once the device is plugged in, it can then be discovered and provisioned. This gives the system administrator adequate time to set up each device beforehand.

Click on “Add” and the following dialog will show. Follow the steps below to create the configurations for the new device.

  1. Firstly, select a model for the device to be created and enter its MAC address, IP address, and firmware version (optional) in the corresponding field.
  2. Basic settings will show a list of settings based on the model selected in step 1. Users could assign extensions to accounts, assign functions to Line Keys and Multiple-Purposed Keys if supported on the selected model.
  3. Click on “save” to save the configuration for this device.
Create New Device

Manage Devices

The device manually created or discovered from Auto Discover will be listed in the Web GUI🡪Device Management🡪Zero Config🡪Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model, etc.

Manage Devices

  • Click on to access the Web GUI of the phone.
  • Click on to edit the device configuration.

A new dialog will be displayed for the users to configure “Basic” settings and “Advanced” settings. “Basic” settings have the same configurations as displayed when manually creating a new device, i.e., account, line key, and MPK settings; “Advanced” settings allow users to configure more details in a five-level structure.

Edit Device

A preview of the “Advanced” settings is shown in the above figure. There are five levels configurations as described in (1) (2) (3) (4) (5) below, with priority from the lowest to the highest. The configurations in all levels will take effect for the device. If the same options are existing in different level configurations with different values configured, the higher-level configuration will override the lower-level configuration.

  1. Global Policy

This is the lowest level configuration. The global policy configured in Web GUI🡪Device Management🡪Zero Config🡪Global Policy will be applied here. Clicking on “Modify Global Policy” to redirect to page Device Management🡪Zero Config🡪Global Policy.

  1. Global Templates

Select a global template to be used for the device and click on to add. Multiple global templates can be selected, and users can arrange the priority by adjusting orders via and . All the selected global templates will take effect. If the same option exists on multiple selected global templates, the value in the template with higher priority will override the one in the template with lower priority. Click on to remove the global template from the selected list.

  1. Default Model Template

Default Model Template will be applied to the devices of this model. Default model template can be configured in the model template under Web GUI🡪Device Management🡪Zero Config🡪Model Templates page. Please see the default model template option in [Create New Model Template].

  1. Model Templates

Select a model template to be used for the device and click on to add. Multiple model templates can be selected, and users can arrange the priority by adjusting orders via and . All the selected model templates will take effect. If the same option exists on multiple selected model templates, the value in the template with higher priority will override the one in the template with lower priority. Click on to remove the model template from the selected list.

  1. Customize Device Settings

This is the highest-level configuration for the device. Click on “Modify Customize Device Settings” and the following dialog will show.

Edit Customize Device Settings

Scroll down in the dialog to view and edit the device-specific options. If the users would like to add more options that are not in the pre-defined list, click on “Add New Field” to add a P-value number and the value to the configuration. The above figure shows setting P-value “P1362” to “en”, which means the display language on the LCD is set to English. The warning information on the right tells that the option matching the P-value number exists and clicking on it will lead to the matching option. For P-value information of different models, please refer to the configuration template here http://www.grandstream.com/sites/default/files/Resources/config-template.zip.

  • Select multiple devices that need to be modified and then click on ”Update Config” to batch modify devices.

If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify.

Modify Selected Devices – Same Model

If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications to the Global Templates and Global Policy level.

Modify Selected Devices – Different Models

Performing batch operation will override all the existing device configuration on the page.

After the above configurations, save the changes and go back to Web GUI🡪Device Management🡪Zero Config🡪Zero Config page. Users could then click on to send NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message.

Device List in Zero Config

On this web page, users can also click on “Reset All Extensions” to reset the extensions of all the devices.

Sample Application

Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 GXV3275 phone used by customer support supervisor. 3 of the 8 customer support members speak Spanish and the rest speak English. We could deploy the following configurations to provision the office phones for the customer support team.

  1. Go to Web GUI🡪Device Management🡪Zero Config🡪Zero Config Settings, select “Enable Zero Config”.
  2. Go to Web GUI🡪Device Management🡪Zero Config🡪Global Policy, configure Date Format, Time Format, and Firmware Source as follows.
Zero Config Sample – Global Policy

  1. Go to Web GUI🡪Device Management🡪Zero Config🡪Model Templates, create a new model template “English Support Template” for GXP2170. Add option “Language” and set it to “English”. Then select the option “Default Model Template” to make it the default model template.
  2. Go to Web GUI🡪Device Management🡪Zero Config🡪Model Templates, create another model template “Spanish Support Template” for GXP2170. Add option “Language” and set it to “Español”.
  3. After 9 devices are powered up and connected to the LAN network, use the “Auto Discover” function or “Create New Device” function to add the devices to the device list on Web GUI🡪Device Management🡪Zero Config🡪Zero Config.
  4. On Web GUI🡪Device Management🡪Zero Config🡪Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings.
  5. For each of the 5 phones used by English-speaking customer support, in “Basic settings” select an available extension for account 1 and click on “Save”. Then click on the “Advanced settings” tab to bring up the following dialog. Users will see the English support template is applied since this is the default model template. A preview of the device settings will be listed on the right side.
Zero Config Sample – Device Preview 1
  1. For the 3 phones used by Spanish support, in “Basic settings” select an available extension for account 1 and click on “Save”. Then click on the “Advanced settings” tab to bring up the following dialog.
Zero Config Sample – Device Preview 2

Select “Spanish Support Template” in “Model Template”. The preview of the device settings is displayed on the right side and we can see the language is set to “Español” since Model Template has the higher priority for the option “Language”, which overrides the value configured in the default model template.

  1. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic settings” and click on “Save”. Users can see the preview of the device configuration in “Advanced settings”. There is no model template configured for GXV3275.
Zero Config Sample – Device Preview 3
  1. Click on “Apply Changes” to apply saved changes.
  2. On the Web GUI🡪Device Management🡪Zero Config🡪Zero Config page, click on to send NOTIFY to trigger the device to download the config file from UCM630X.

Now all the 9 phones in the network will be provisioned with a unique extension registered on the UCM630X. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on the LCD display since it is not specified in the global policy.

EXTENSIONS

Create New User

Create New SIP Extension

To manually create a new SIP user, go to Web GUI🡪Extension/Trunk🡪Extensions. Click on “Add” and a new window will show for users to fill in the extension information.

Create New Extension

Extension options are divided into five categories:

  • Basic Settings
  • Media
  • Features
  • Specific Time
  • Wave
  • Follow me

Select first which type of extension: SIP Extension, IAX Extension, or FXS Extension. The configuration parameters are as follows.

General

Extension

The extension number associated with the user.

CallerID Number

Configure the CallerID Number that would be applied for outbound calls from this user.

Note:

The ability to manipulate your outbound Caller ID may be limited by your VoIP provider.

Call Privileges

Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal".

Note: Users need to have the same level as or higher level than an outbound rule's privilege to make outbound calls using this rule.

SIP/IAX Password

Configure the password for the user. A random secure password will be automatically generated. It is recommended to use this password for security purposes.

Auth ID

Configure the authentication ID for the user. If not configured, the extension number will be used for authentication.

Voicemail

Configure Voicemail. There are three valid options, and the default option is "Enable Local Voicemail".

  • Disable Voicemail: Disable Voicemail.

  • Enable Local Voicemail: Enable voicemail for the user.

  • Enable Remote Voicemail: Forward the notify message from the remote voicemail system for the user, and the local voicemail will be disabled. Note: Remote voicemail feature is used only for Infomatec (Brazil).

Voicemail Password

Configure voicemail password (digits only) for the user to access the voicemail box. A random numeric password is automatically generated. It is recommended to use the randomly generated password for security purposes.

Skip Voicemail Password Verification

When a user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled.

Send Voicemail Email Notification

Configures whether to send emails to the extension's email address to notify of a new voicemail.

Attach Voicemail to Email

Configures whether to attach a voicemail audio file to the voicemail notification emails.

Note: When set to “Default”, the global settings in Call Features 🡪 Voicemail 🡪 Voicemail Email Settings will be used.

Keep Voicemail after Emailing

Whether to keep the local voicemail recording after sending them. If set to “Default”, the global settings will be used.

Note: When set to “Default”, the global settings in Call Features 🡪 Voicemail 🡪 Voicemail Email Settings will be used.

Enable Keep-alive

If enabled, an empty SDP packet will be sent to the SIP server periodically to keep the NAT port open. The default setting is "No".

Keep-alive Frequency

Configure the Keep-alive interval (in seconds) to check if the host is up. The default setting is 60 seconds.

Enable SCA

If enabled, (1) Call Forward, Call Waiting, and Do Not Disturb settings will not work, (2) Concurrent Registrations can be set only to 1, and (3) Private numbers can be added in Call Features🡪SCA page.

Emergency CID Name

CallerID name that will be used for emergency calls and callbacks.

Disable This Extension

If selected, this extension will be disabled on the UCM630X.

Note: The disabled extension still exists on the PBX but cannot be used on the end device.

Sync Contact

If enabled, this extension number will be displayed in the Wave contact, otherwise, it will not be displayed, and it cannot be found in the chat, but the user can still dial this number.

User Settings

First Name

Configure the first name of the user. The first name can contain characters, letters, digits, and _.

Last Name

Configure the last name of the user. The last name can contain characters, letters, digits, and _.

Email Address

Fill in the Email address for the user. Voicemail will be sent to this Email address.

User Password

Configure the password for user portal access. A random numeric password is automatically generated. It is recommended to use the randomly generated password for security purposes.

Language

Select the voice prompt language to be used for this extension. The default setting is "Default" which is the selected voice prompt language under Web GUI🡪PBX Settings🡪Voice Prompt🡪Language Settings. The dropdown list shows all the currently available voice prompt languages on the UCM630X. To add more languages to the list, please download the voice prompt package by selecting "Check Prompt List" under Web GUI🡪PBX Settings🡪Voice Prompt🡪Language Settings.

Concurrent Registrations

The maximum endpoints which can be registered into this extension. For security concerns, the default value is 3.

Note: 

Mobile Phone Number

Configure the phone number for the extension, user can type the related star code for the phone number followed by the extension number to directly call this number.

For example, the user can type *881000 to call the mobile number associated with extension 1000.

Department

Configure the user's department. The department can be configured in User Management->Address Book Management->Department Management.
Job Title: The user's department position.

Contact Privileges

Same as Department Contact Privileges

When enabled, The extension will inherit the same privilege attributed to the department it belongs to.

Contact View Privileges

Select the privileges regarding the contact view in SIP endpoints and Wave.

SIP Extension Configuration Parameters🡪Basic Settings

SIP Settings

NAT

Use NAT when the UCM630X is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is a one-way audio issue, usually it is related to NAT configuration or the Firewall's support of SIP and RTP ports. The default setting is enabled.

Enable Direct Media

By default, the UCM630X will route the media steams from SIP endpoints through itself. If enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the UCM630X to negotiate endpoint-to-endpoint media routing. The default setting is "No".

DTMF Mode

Select DTMF mode for the user to send DTMF. The default setting is "RFC4733". If "Info" is selected, the SIP INFO message will be used. If "Inband" is selected, a-law or u-law are required. When "Auto" is selected, RFC4733 will be used if offered, otherwise "Inband" will be used.

TEL URI

If the phone has an assigned PSTN telephone number, this field should be set to “User=Phone”. The “User=Phone” parameter will be attached to the Request-Line and “TO” header in the SIP request to indicate the E.164 number. If set to “Enable”, “Tel” will be used instead of “SIP” in the SIP request.

Alert-Info

When present in an INVITE request, the alert-Info header field specifies an alternative ring tone to the UAS.

Enable T.38 UDPTL

Enable or disable T.38 UDPTL support.

TURN Relay

Enable this option if the following are true:

  • UCM is deployed on a private network.

  • There are remote endpoints outside the UCM's network registering to it via its public IP address.

  • The network's firewall is not configured for media port forwarding.

  • Media NAT penetration is required.

Once a TURN server is configured, media will be forwarded to it. This configuration does not affect endpoints that are registered via the UCM's RemoteConnect address.

SRTP

Enable SRTP for the call. The default setting is disabled.

Jitter Buffer

Select the jitter buffer method.

  • Disable: Jitter buffer will not be used.

  • Fixed: Jitter buffer with a fixed size (equal to the value of "jitter buffer size")

  • Adaptive: Jitter buffer with an adaptive size (no more than the value of "max jitter buffer").

  • NetEQ: Dynamic jitter buffer via NetEQ.

Packet Loss Retransmission

Configure to enable Packet Loss Retransmission.

  • NACK

  • NACK+RTX(SSRC-GROUP)

  • OFF

Video FEC

Check to enable Forward Error Correction (FEC) for Video.

Audio FEC

Check to enable Forward Error Correction (FEC) for Audio.

Silence Suppression

If enabled, the UCM will send CN packets for silence suppression after a successful CN negotiation in the SIP SDP. If the client endpoint's OPUS codec supports the reception of DTX packets, the UCM will send DTX packets instead.

FECC

Configure to enable Remote Camera Management.

ACL Policy

Access Control List manages the IP addresses that can register to this extension.

  • Allow All: Any IP address can register to this extension.

  • Local Network: Only IP addresses in the configured network segments can register to this extension. Press “Add Local Network Address” to add more IP segments.

SRTP Crypto Suite

The following encryption protocols can be used to encrypt an RTP stream.

  • AES_CM_128_HMAC_SHA1_80 (This is the default used protocol)

  • AES_256_CM_HMAC_SHA1_80

  • AEAD_AES_128_GCM

  • AEAD_AES_256_GCM

Codec Preference

Select audio and video codec for the extension. The available codecs are: PCMU, PCMA, GSM, AAL2-G.726-32, G,726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p, RTX and VP8.

SIP Extension Configuration Parameters🡪Media

Call Transfer

Presence Status

Select which presence status to set for the extension and configure call forward conditions for each status. Six possible options are possible: “Available”, “Away”, “Chat”, “Custom”, “DND” and “Unavailable”. More details at [PRESENCE].

Internal Calls & External Calls

Call Forward Unconditional

Enable and configure the Call Forward Unconditional target number. Available options for target number are:

  • None”: Call forward deactivated.

  • Extension”: Select an extension from the dropdown list as CFU target.

  • Custom Number”: Enter a customer number as a target. For example: *97.

  • Voicemail”: Select an extension from the dropdown list. Incoming calls will be forwarded to the voicemail of the selected extension.

  • Ring Group”: Select a ring group from the dropdown list as CFU target.

  • Queues”: Select a queue from the dropdown list as CFU target.

  • Voicemail Group”: Select a voicemail group from the dropdown list as CFU target.

  • Custom Prompt: The call will be forwarded to a custom prompt.

The default setting is “None”.

CFU Time Condition

Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time conditions are ‘All’, ‘Office Time’, ‘Out of Office Time’, ‘Holiday’, ‘Out of Holiday’, ‘Out of Office Time or Holiday’, ‘Office Time and Out of Holiday’, ‘Specific Time’, ‘Out of Specific Time’, ‘Out of Specific Time or Holiday’, ‘Specific Time and Out of Holiday’.

Notes:

  • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.

  • Specific time can be configured under the Specific Time section. Scroll down the add Time Condition for a specific time.

  • Office Time and Holiday could be configured on page System Settings🡪Time Settings🡪Office Time/Holiday page.

Call Forward No Answer

Configure the Call Forward No Answer target number. Available options for target number are:

  • “None”: Call forward deactivated.

  • “Extension”: Select an extension from the dropdown list as CFN target.

  • “Custom Number”: Enter a customer number as a target. For example: *97.

  • “Voicemail”: Select an extension from the dropdown list. Incoming calls will be forwarded to the voicemail of the selected extension.

  • “Ring Group”: Select a ring group from the dropdown list as CFN target.

  • “Queues”: Select a queue from the dropdown list as CFN target.

  • “Voicemail Group”: Select a voicemail group from the dropdown list as CFN target.

  • Custom Prompt: The call will be forwarded to a custom prompt.

The default setting is “None”.

CFN Time Condition

Select time condition for Call Forward No Answer. The available time conditions are ‘All’, ‘Office Time’, ‘Out of Office Time’, ‘Holiday’, ‘Out of Holiday’, ‘Out of Office Time or Holiday’, ‘Office Time and Out of Holiday’, ‘Specific Time’, ‘Out of Specific Time’, ‘Out of Specific Time or Holiday’, ‘Specific Time and Out of Holiday’.

Notes:

  • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.

  • Specific time can be configured under the Specific Time section. Scroll down the add Time Condition for a specific time.

  • Office Time and Holiday could be configured on page System Settings🡪Time Settings🡪Office Time/Holiday page.

Call Forward Busy

Configure the Call Forward Busy target number. Available options for target number are:

  • None”: Call forward deactivated.

  • “Extension”: Select an extension from the dropdown list as CFB target.

  • Custom Number”: Enter a customer number as a target. For example: *97

  • “Voicemail”: Select an extension from the dropdown list. Incoming calls will be forwarded to the voicemail of the selected extension.

  • “Ring Group”: Select a ring group from the dropdown list as CFB target.

  • “Queues”: Select a queue from the dropdown list as CFB target.

  • “Voicemail Group”: Select a voicemail group from dropdown list as CFB target.

  • Custom Prompt:

The default setting is “None”.

CFB Time Condition

Select time condition for Call Forward Busy. The available time conditions ‘All’, ‘Office Time’, ‘Out of Office Time’, ‘Holiday’, ‘Out of Holiday’, ‘Out of Office Time or Holiday’, ‘Office Time and Out of Holiday’, ‘Specific Time’, ‘Out of Specific Time’, ‘Out of Specific Time or Holiday’, ‘Specific Time and Out of Holiday’.

Notes: 

  • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.

  • Specific time can be configured under the Specific Time section. Scroll down the add Time Condition for a specific time.

  • Office Time and Holiday could be configured on page System Settings🡪Time Settings🡪Office Time/Holiday page.

Do Not Disturb

If Do Not Disturb is enabled, all incoming calls will be dropped. All call forward settings will be ignored.

DND Time Condition

Select time condition for Do Not Disturb. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday”, and “Specific”.

Notes:

  • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.

  • Specific time can be configured under the Specific Time section. Scroll down the add Time Condition for a specific time.

Office Time and Holiday could be configured on page System Settings🡪Time Settings🡪Office Time/Holiday page.

DND Whitelist

If DND is enabled, calls from the whitelisted numbers will not be rejected. Multiple numbers are supported and must be separated by new lines. Pattern matching is supported.

  • Z match any digit from 1-9.

  • N match any digit from 2-9.

  • X match any digit from 0-9.

FWD Whitelist

Calls from users in the forward whitelist will not be forwarded. Pattern matching is supported.

  • match any digit from 1-9.

  • N match any digit from 2-9.

  • X match any digit from 0-9.

CC Settings

Enable CC

If enabled, UCM630X will automatically alert this extension when a called party is available, given that a previous call to that party failed for some reason. By default, it is disabled.

CC Mode

Two modes for Call Completion are supported:

  • Normal: This extension is used as an ordinary extension.

  • For Trunk: This extension is registered from a PBX.

The default setting is “Normal”.

CC Max Agents

Configure the maximum number of CCSS agents which may be allocated for this channel. In other words, this number serves as the maximum number of CC requests this channel can make.

The minimum value is 1.

CC Max Monitors

Configure the maximum number of monitor structures that may be created for this device. In other words, this number tells how many callers may request CC services for a specific device at one time.

The minimum value is 1.

Ring Simultaneously

Ring Simultaneously

Enable this option to have an external number ring simultaneously along with the extension. If a register trunk is used for outbound, the register number will be used to be displayed for the external number as the caller ID number.

External Number

Set the external number to ring simultaneously. ‘-’ is the connection character that will be ignored.

This field accepts only letters, numbers, and special characters + = * #.

Time Condition for Ring Simultaneously

Ring the external number simultaneously along with the extension based on this time condition.

Use callee DOD on FWD or RS

Use the DOD number when calls are being diverted/forwarded to external destinations or when ring simultaneous is configured.

Monitor privilege control

Call Montoring Whitelist

Add members from “Available Extensions” to “Selected Extensions” so that the selected extensions can spy on the used extension using feature code.

Allow Operator Panel Monitoring

Configure whether this extension can be monitored by the Operator Panel administrator.

Seamless transfer privilege control

Allowed to seamless transfer

Any extensions on the UCM can perform a seamless transfer. When using the Pickup Incall feature, only extensions available on the “Selected Extensions” list can perform a seamless transfer to the edited extension.

PMS Remote Wakeup Whitelist

Select the extensions that can set wakeup service for other extensions

Selected extensions can set a PMS wakeup service for this extension via feature code.

Other Settings

Ring Timeout

Configure the number of seconds to ring the user before the call is forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM630X. The valid range is between 5 seconds and 600 seconds.

Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device.

Auto Record

Enable automatic recording for the calls using this extension. The default setting is disabled. The recordings can be accessed under Web GUI🡪CDR🡪Recording Files.

Skip Trunk Auth

  • If set to “yes”, users can skip entering the password when making outbound calls.

  • If set to “By Time”, users can skip entering the password when making outbound calls during the selected time condition.

  • If set to “No”, users will be asked to enter the password when making outbound calls.

Time Condition for Skip Trunk Auth

If ‘Skip Trunk Auth’ is set to ‘By Time’, select a time condition during which users can skip entering the password when making outbound calls.

Dial Trunk Password

Configure personal password when making outbound calls via the trunk.

Support Hot-Desking Mode

Check to enable Hot-Desking Mode on the extension. Hot-Desking allows using the same endpoint device and logs in using extension/password combination. This feature is used in scenarios where different users need to use the same endpoint device during a different time of the day for instance. If enabled, SIP Password will accept only alphabet characters and digits. Auth ID will be changed to the same as Extension.

Enable LDAP

If enabled, the extension will be added to the LDAP Phonebook PBX list.
Default is enabled.

Use MOH as IVR ringback tone

If enabled, when the call to the extension is made through the IVR, the caller will hear MOH as a ringback tone instead of the regular ringback tone.

Music On Hold

Specify which Music On Hold class to suggest to the bridged channel when putting them on hold.

Call Duration Limit

Check to enable and set the call limit the duration.

Maximum Call Duration (s)

The maximum call duration (in seconds). The default value 0 means no limit. Max value is 86400 seconds

The Maximum Number of Call Lines

The maximum number of simultaneous calls that the extension can have.
0 indicates no limit.

Outgoing Call Frequency Limit

If enabled, if the number of outbound calls exceed the configured threshold within the specified period, further outbound calls will be not be allowed.

Send PCPID Header

If enabled, this extension's SIP INVITE messages will contain the P-Called-Party-ID (PCPID) header if the callee is a SIP device.

Period (m)

The period of outgoing call frequency limit. The valid range is from 1 to 120. The default value is 1.

Max Number of Calls

Set the maximum number of outgoing calls in a period. The valide tange is from 1 to 20. The default value is 5.

Enable Auto-Answer Support

If enabled, the extension will support auto-answer when indicated by Call-info/Alert-info headers.

Call Waiting

Allows calls to the extension even when it is already in a call. This only works if the caller is directly dialing the extension. If disabled, the CC service will take effect only for unanswered and timeout calls.

Stop Ringing

If enabled, when the extension has concurrent registrations on multiple devices, upon incoming call or meeting invite ringing, if one end device rejects the call, the rest of the devices will also stop ringing. By default, it’s disabled.

Email Missed Call Log

If enabled, the log of missed calls will be sent to the extension’s configured email address.

Missed Call Type

If Email Missed Calls enabled, users can select the type of missed calls to be sent via email, the available types are:

  • Default: All missed calls will be sent in email notifications.

  • Missed Internal Call: Only missed local extension-to-extension calls will be sent in email notifications.

  • Missed External Call: Only missed calls from trunks will be sent in email notifications.

SIP Extension Configuration Parameters🡪Features

Specific Time

Time Condition

Click to add Time Condition to configure a specific time for this extension.

SIP Extension Configuration Parameters🡪Specific Time

Normal

Enable Wave

Enable Wave for the specific extension.

Wave Welcome Email

Wave Welcome Email template.

Wave

Download Link

SIP Extension Configuration Parameters🡪Wave

Important Note

Please note that the access to the QR code using the UCM6300 web UI using the admin account has been removed for security and confidentiality reasons.

Follow Me

Enable

Configure to enable or disable Follow Me for this user.

Skip Trunk Auth

If the outbound calls need to check the password, we should enable this option or enable the option “Skip Trunk Auth” of the Extension. Otherwise, this Follow Me cannot call out.

Music On Hold Class

Configure the Music On Hold class that the caller would hear while tracking the user.

Confirm When Answering

If enabled, call will need to be confirmed after answering.

Enable Destination

Configure to enable destination.

Default Destination

The call will be routed to this destination if no one in the Follow Me answers the call.

Use Callee DOD for Follow Me

Use the callee DOD number as CID if configured Follow Me numbers are external numbers.

Play Follow Me Prompt

If enabled, the Follow Me prompt tone will be played.

New Follow Me Number

Add a new Follow Me number which could be a “Local Extension” or an “External Number”. The selected dial plan should have permissions to dial the defined external number.

Dialing Order

This is the order in which the Follow Me destinations will be dialed to reach the user.

Create New IAX Extension

The UCM630X supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is like SIP but also has its own characteristic. For more information, please refer to RFC 5465.

To manually create a new IAX user, go to Web GUI🡪Extension/Trunk🡪Extensions. Click on “Add” and a new dialog window will show for users which need to make sure first to select the extension type to be IAX Extension before proceeding to fill in the extension information. The configuration parameters are as follows.

General

Extension

The extension number associated with the user.

CallerID Number

Configure the CallerID Number that would be applied for outbound calls from this user. Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider.

Privilege

Assign permission level to the user. The available permissions are “Internal”, “Local”, “National” and “International” from the lowest level to the highest level. The default setting is “Internal”.

Note: Users need to have the same level as or higher level than an outbound rule’s privilege to make outbound calls using this rule.

SIP/IAX Password

Configure the password for the user. A random secure password will be automatically generated. It is recommended to use this password for security purposes.

Voicemail

Configure Voicemail.

There are three valid options, and the default option is “Enable Local Voicemail”.

  • Disable Voicemail: Disable Voicemail.

  • Enable Local Voicemail: Enable voicemail for the user.

Voicemail Password

Configure voicemail password (digits only) for the user to access the voicemail box. A random numeric password is automatically generated. It is recommended to use the randomly generated password for security purposes.

Skip Voicemail Password Verification

When a user dials voicemail code, the password verification IVR is skipped. If enabled, this would allow one-button voicemail access. By default, this option is disabled.

Send Voicemail Email Notification

Configures whether to send emails to the extension’s email address to notify of a new voicemail.

Attach Voicemail to Email

Configures whether to attach a voicemail audio file to the voicemail notification emails.

Keep Voicemail after Emailing

Only applies if extension-level or global Send Voicemail to Email is enabled.

Disable This Extension

If selected, this extension will be disabled on the UCM630X.

Note: The disabled extension still exists on the PBX but cannot be used on the end device.

User Settings

First Name

Configure the first name of the user. The first name can contain characters, letters, digits, and _.

Last Name

Configure the last name of the user. The last name can contain characters, letters, digits, and _.

Email Address

Fill in the Email address for the user. Voicemail will be sent to this Email address.

User Password

Configure the password for user portal access. A random numeric password is automatically generated. It is recommended to use the randomly generated password for security purposes.

Language

Select the voice prompt language to be used for this extension. The default setting is “Default” which is the selected voice prompt language under Web GUI🡪PBX Settings🡪Voice Prompt🡪Language Settings. The dropdown list shows all the currently available voice prompt languages on the UCM630X. To add more languages to the list, please download the voice prompt package by selecting “Check Prompt List” under Web GUI🡪PBX Settings🡪Voice Prompt🡪Language Settings.

Mobile Phone Number

Configure the Mobile number of the user.

IAX Settings

Max Number of Calls

Configure the maximum number of calls allowed for each remote IP address.

Require Call Token

Configure to enable/disable requiring call token. If set to “Auto”, it might lock out users who depend on backward compatibility when peer authentication credentials are shared between physical endpoints. The default setting is “Yes”.

SRTP

Enable SRTP for the call. The default setting is disabled.

ACL Policy

Access Control List manages the IP addresses that can register to this extension.

  • Allow All: Any IP address can register to this extension.

  • Local Network: Only IP addresses in the configured network segments can register to this extension.

Codec Preference

Select audio and video codec for the extension. The available codecs are: PCMU, PCMA, GSM, AAL2-G.726-32, G,726, G.722, G.729, G.723, iLBC, ADPCM, H.264, H.263, H.263p, RTX and VP8.

Call Transfer

Call Forward Unconditional

Configure the Call Forward Unconditional target number. If not configured, the Call Forward Unconditional feature is deactivated. The default setting is deactivated.

CFU Time Condition

Select time condition for Call Forward Unconditional. CFU takes effect only during the selected time condition. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday”, and “Specific”.

Note:

  • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.

  • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for a specific time.

  • Office Time and Holiday could be configured on page System Settings🡪Time Settings🡪Office Time/Holiday page.

Call Forward No Answer

Configure the Call Forward No Answer target number. If not configured, the Call Forward No Answer feature is deactivated. The default setting is deactivated.

CFN Time Condition

Select time condition for Call Forward No Answer. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday”, and “Specific”.

Notes:

  • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.

  • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for a specific time.

  • Office Time and Holiday could be configured on page System Settings🡪Time Settings🡪Office Time/Holiday page.

Call Forward Busy

Configure the Call Forward Busy target number. If not configured, the Call Forward Busy feature is deactivated. The default setting is deactivated.

CFB Time Condition

Select time condition for Call Forward Busy. The available time conditions are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday”, and “Specific”.

Notes:

  • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.

  • Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for a specific time.

Office Time and Holiday could be configured on page System Settings🡪Time Settings🡪Office Time/Holiday page.
 

Do Not Disturb

If Do Not Disturb is enabled, all incoming calls will be dropped. All call forward settings will be ignored.

DND Time Condition