Wave Web – Administration Guide

INTRODUCTION

OVERVIEW

Wave web is a client application for the UCM63xx/Audio series IP PBX users to use a web browser to participate in web video/audio meetings and make calls via WebRTC. With Wave web client, users can easily create, schedule, manage, and join video meeting calls, share presentations, chat during meeting calls, register for UCM extension, and make point-to-point calls. Wave Web helps enterprise users to join meetings and communicate efficiently. It is an ideal product for enterprises looking for tools for users to communicate and work productively.

Feature Highlights

• Supports Google Chrome v75+ and Mozilla Firefox v70+.
• Native integration with UCM including contacts and the ability to display SIP users’ online status.
• Supports LDAP to access contacts in the UCM LDAP server.
• Supports call display, voicemail, and call encryption.
• Support synchronized multi-terminal call records.
• Supports call history.
• High-quality point-to-point audio and video calling.
• Full integration with Grandstream UCM6300/A IP PBX, including the creation of a QR code for automatic login, call transfer, call recording from the server, etc.
• Supports Opus and G.722 for HD audio. Jitter resilience up to 50% audio packet loss and 20% video packet loss.
• Supports H.264.
• Supports joining meetings via link without logging in.
• Supports scheduling meetings and “Meet Now” anywhere anytime.
• Built-in NAT traversal including automatic NAT discovery and TURN/ICE.
• Integrated UCM user portal entry to access personal data, follow me settings, SCA, wakeup calls, etc.

Specifications

Wave Web Specifications

Please visit our website for more Wave web information and product documentation:

https://www.grandstream.com

WAVE CONFIGURATION

Grandstream Wave feature requires UCM WebRTC function which is build-in. To check and ensure that the UCM has WebRTC turned on, please make sure of the following:

1. Select the extensions that would use Wave Web and enable Wave on them under the Basic Settings section.

2. Also, the administrator can configure some global meeting options like the maximum Concurrent Audio and Voice quality a meeting can have by navigating to the UCM web UI admin page 🡪 Call Features 🡪 Meeting Settings as shown in the figure below.

Meeting Settings

CONTACT MANAGEMENT

When the “Sync Contact” is enabled, this extension will be displayed in the UCM and Wave contact list. If disabled, it will not be shown in the contact list, but Wave users will still be able to manually dial the extension number. This option is enabled by default and can be accessed through the UCM63XX web UI by navigating to Extension/Trunk → Extensions then edit an extension, the option is located under the Contact Privileges category under Basic Settings.

Currently, it is possible to manage which group of extensions, otherwise known as Department, can see which group from the Wave web. By default, you can either set it to “see all” or “see department”.

The former allows all contacts to see all the other departments, while the latter allows contacts to see only the other contacts within the same groups. You can also set a custom privilege in case you want contacts in two or more departments to be able to see each other. E.g., the Marketing department would have to be able to see the Sales department.

The Contact Management section will show each extension and the department it belongs to.

On the Wave web interface, the contacts within the authority will be displayed in the Contacts section, as shown in the illustration below. Users can select All to display all available contacts, or Favorites to display favorites contacts only.

For more information regarding contact management for Wave, please refer to the UCM6300 User Manual, CONTACTS section.

PORTAL/WAVE PRIVILEGES

By default, the users are allowed to change settings that are related to their extension when they are logged into their user portal or Wave. In certain cases, it might require that certain settings should not be modified by the extension users. Therefore, we have created a permission management page in the UCM to allow the administrator to create custom privileges and assign them to the correspondent extension numbers. To access the Portal/Wave Privileges configuration page, please access the web GUI of the UCM, then navigate to Maintenance → User Management → User Portal/Wave Privileges

1. Enter the name of the privilege, then select the privileges to limit for the user.
2. Click “Save” once the privileges have been selected.
3. Then navigate to Extension/Trunk → Extensions, and edit the extension on which you want to apply the new privileges.
4. On the User Portal/Wave Privileges setting, please select the privilege that had been created. Please see the screenshot below.

Wave Permissions

• Chat: Toggles ability to use the Wave Chat feature.
  • Delete Chat: Toggles support for Wave to delete chats and chat history. This data will only be deleted on the Wave client side.
  • Send File: Controls whether sending files/images in Wave chat is supported. When disabled, it does not affect the normal downloading, viewing, and forwarding of historical chat files.
• End-to-End Encrypted Chat*: Toggles ability to use the Wave End-to-End Encrypted Chat feature.
• Video Call: Toggles ability to use the Wave Video Call feature.
• Meeting: Toggles ability to use the Wave Meeting feature.
  • Start Video During Meeting: Toggles ability to use the Wave Start During Meeting feature.
• Online Status: Toggles ability to set Wave online status such as “Busy”, “Appear Away”, “Do Not Disturb”, “Appear Offline”, etc. If unchecked, the status will be displayed as only either “Online” or “Idle”.
• Clear Recent Call History: Toggles ability to delete recent call history entries and entire recent call history on Wave.
• Application: Toggles ability to access the “Applications” page under Wave Desktop and Wave Web.
• Smart Devices: Toggling off privileges will hide the corresponding pages and options in Wave.
  • Door System
  • Monitor
  • Call Device (CTI)
• 3rd Party Applications
  • App Store: Toggles ability to access the Wave App Store. If unchecked, the App Store will be hidden, but installed apps can still be used.
  • Pre-installed Apps*: Configure Wave pre-installed add-ins and related settings.

User Portal/Wave Privileges

• Account Settings: If unchecked, the User Portal -> Basic Information -> Account Settings page and the Wave -> Sidebar -> User -> Account Settings option will be hidden.
• Extension Settings: If unchecked, the extension’s User Portal->Basic Information->Extensions page and the Wave->Sidebar->User->Call Settings option will be hidden.
  • Do Not Disturb: Toggles ability to set DND through the User Portal.
  • Change Password Or Verify ID: Toggles ability to access the Password and AuthID settings under the User Portal > Basic Information > Extensions > Basic Settings page.
  • Configuration Voicemail
• Manage Recording Files: Toggles the ability to view recordings through the User Portal and Wave, including the recordings in call logs, meeting details, and Wave Application tab.
  • Delete Recordings: Toggles ability to delete recordings through the User Portal and Wave. For Wave, this includes the ability to delete call logs, meeting details, and recordings.
• Personal Data: Toggling off privileges will hide the corresponding pages and options in the User Portal and Wave.
  • CDR
  • Follow Me
  • Voicemail
  • Recording files: Toggles ability to access the Personal Data pages in the User Portal and Wave.
  • Fax Files
  • SCA
• Other Features: Toggling off privileges will hide the corresponding pages and options in the User Portal and Wave.
  • Fax Sending
  • Call Queue
  • Schedule Call

*: Features which are marked by an asterisk are a part of RemoteConnect plans.

Once this has been set, the user privileges should be limited according to the new privilege settings.

VIRTUAL MEETING

The UCM630X supports virtual meeting rooms allowing multiple rooms used at the same time.

The meeting room configurations can be accessed under Web GUI🡪Call Features🡪 Multimedia Meeting for the UCM6300 series, and for the UCM6300 Audio series, you can access it under Call Features → Meeting. On this page, users can create, edit, view, invite, manage the participants, and delete meeting rooms. The meeting room status and meeting call recordings (if recording is enabled) will be displayed on this web page as well.

For video meetings (video meetings are not supported on the UCM630x Audio series), which is based on WebRTC, participants can join the meeting from a PC without installing extra plug-ins or software.

The UCM admin can create multiple meeting rooms for users to dial in.

UCM630x series	Number of public meeting rooms	Participant limit
UCM6301	4	75
UCM6302	8	150
UCM6304	15	200
UCM6308	25	300

Meeting room specifications affect user participation to a certain extent. The UCM supports the forecasting of meeting resources. There will be corresponding judgments and adjustments in the following scenarios:

1. When the meeting resources are full, members of the scheduled meeting room cannot join the meeting in advance.
2. When meeting resources are full, joining a meeting is prohibited when a point-to-point call is transferred to a meeting.
3. When the meeting resources are full and the IM group chat initiates a meeting, it is forbidden to join the meeting.
4. When the meeting resources are full, when an instant meeting is initiated, joining the meeting is prohibited.
5. Close other instant meetings or scheduled meetings that have timed out to ensure that all invited members of the scheduled meeting can enter the meeting.
6. If the number of invited members in the ongoing meeting exceeds the maximum number of resources in the meeting, the invitation of members is not allowed to join the meeting.
7. Turn on the flow control of video and presentation in the meeting room.

Log in to the UCM Web GUI and open the Call Features 🡪 Multimedia Meeting on the UCM6300 series, and on the UCM630x Audio series, open Call Features → Meeting to manage the meeting room. Users can create, edit, view, invite, manage meeting members, and delete meeting rooms. The meeting room status and meeting call recording (if the recording function is enabled) will be displayed on the page. The meeting rooms in the list include public meeting rooms and temporary meeting rooms. For temporary meeting room administrators, only the “batch kicking people” function is supported. The temporary meeting room has no meeting password or host code. The member who initiates the group meeting is the host, and ordinary members have the right to invite.

• Click on “Add” to create a new meeting room.
• Click on to edit the meeting room.
• Click on to delete the meeting room.

Creating a Meeting Room

Click on “Add” to create a new meeting room. Users will be prompted to configure the following options for the meeting room:

UCM Meeting Room Parameters

Meeting Settings

Click on on the audio meeting room page to access and configure global settings for all audio meeting rooms. The configuration settings page contains the following options:

Meeting Settings

Managing Virtual Meeting

During the meeting call, users can manage the meeting from Web GUI after logging in as admin.

• Click on on the left of each meeting room to expand the real-time participant list for the admin to view.
• Click on to remove selected participants from the meeting.
• Click on to mute selected participants.
• Click on to unmute selected participants.
• Click on to invite contact group or remote meeting room so multiple meeting rooms can be bridged.
• Click on to invite other users into the meeting room.
• : This indicates the meeting room is unlocked. Click on to lock meeting. If the meeting is locked, no new party can be invited or can join the meeting.
• : This indicates the meeting room is locked. Click on to unlock this meeting room.

ONSITE MEETING

The UCM630x Onsite Meeting feature allows the user to manage the meetings that take place in the office. This feature will make managing onsite meetings easier by leveraging the rich and elaborate communication system that our UC portfolio provides to relay the information regarding on-site meetings to the intended invitees. This feature can be configured on the UCM and the users will be invited through Wave. Also, our GSC3570 device can be set as a door panel of the meeting rooms to manage scheduled on-site meetings.

To learn how to configure Onsite Meetings, please refer to the following guide: https://documentation.grandstream.com/knowledge-base/ucm6300-onsite-meeting/

To learn how to set the GSC3570 with the Onsite Meetings feature, please refer to the following guide:
https://documentation.grandstream.com/knowledge-base/gsc3570-meeting-room-panel-mode-guide/

OPERATOR PANEL

UCM supports the addition and configuration of the call console, which can realize one or more extensions as administrators to manage PBX activities, such as extension status, call queue status, call transfer, call monitoring, call hangup, etc. Grandstream Wave displays the status information of the extension, ring group, voice mailbox, call queue, and parking space managed by the current extension. This chapter mainly introduces the configuration method of the Operator Panel.

Configure Operator Panel

The call console can be set through the Call Features → Operator Panel.

The steps to configure the call console are as follows:

• Click the “Add” button to add the call console.
• Click the button to edit the call console.
• Click the button to delete the call console.

Please refer to the following for the description of the specific configuration items of the Operator Panel:

Attendance console configuration parameters

MONITOR

This feature allows the integration with Grandstream Video Surveillance Cameras and Door Systems to retrieve audio and video feeds when dialed.

UCM63XX Device Management Guide

IM DATA CLEANING

Administrators can clean the Instance message data generated during chat discussions using Wave web and to do that, please navigate the UCM630x web interface and go under Maintenance 🡪 System Cleanup/Reset 🡪 Cleaner.

It can either be done manually as shown in the figure below:

Alternatively, it can be done automatically by configuring IM Data Cleaner as shown below:

Automatic IM Data Cleaner

CLOUD IM

When enabling the Cloud IM, all IM data in Grandstream Wave is stored in the external server Cloud IM, it is no longer stored in the UCM. The GDMS can configure CloudIM service for UCM devices. At this time, the UCM device synchronizes the configuration item information.

Cloud IM parameters

CHANGE LOG

Version 1.0.25.7

• New Wave permissions added: Send Attachment and View Recording File. [Portal/Wave Privileges]

Version 1.0.23.15

• No major changes.

Version 1.0.21.9

• Added support for enabling and disabling read receipt for Wave instant messaging. [IM Settings]

Version 1.0.19.9

• Added support for scheduling Onsite Meetings. [Onsite Meeting]

Version 1.0.17.7

• Added the Allowed to override Host Mute option to the Edit Meeting / Schedule Meeting pages → Advanced Settings page. If enabled, participants muted by the meeting host will be able to unmute themselves. [Schedule a Meeting]

Version 1.0.15.7

• No major change was added.

Version 1.0.13.6

• Made several UI improvements.

• Added Portuguese and Vietnamese language support. [Specifications]
• Added support to set permissions in the UCM admin to allow Wave users to view the specific contacts. [CONTACT MANAGEMENT]

Version 1.0.11.8

• Added support for Operator Panel. [Operator Panel]
• Support multi-terminal synchronization of call records.
• Grandstream Wave step update (only manual update, no functional configuration).
• Merged audio meetings and video meetings into a Multimedia Meeting module. [MULTIMEDIA MEETING]

Version 1.0.9.10

• Added support for deleting the most recent meeting of the recurring scheduled meeting and the entire recurring meeting. [SCHEDULE A MEETING]
• Added support for UI customization. [ENTERPRISE UI CUSTOMIZATION]

Version 1.0.7.12

• Added support for email reminders when editing the time of a scheduled meeting. [SCHEDULE A MEETING]

Version 1.0.7.9

• Video/Audio meeting room cancel the host password and meeting password. [Creating Meeting Room]
• Add email reminder configuration in the meeting room. [Schedule a Meeting]
• Record the actual member information in the meeting history meeting details. [MULTIMEDIA MEETING]
• Clean up the history of the scheduled audio and video meetings regularly. [Automatic Report Cleaner]
• Added support to use Cloud IM service. [CLOUD IM]
• Support to join the scheduled meeting 10 minutes in advance and affected by meeting management. [SCHEDULE A MEETING]

Version 1.0.5.4

• Added Meeting History under the meeting tab. [Schedule a Meeting]
• Added post-meeting report email reminder. [Schedule a Meeting]
• Improve meeting room specifications. [MULTIMEDIA MEETING]
• Added ability to customize logo. [ENTERPRISE UI CUSTOMIZATION]
• Added the ability to clean IM Data. [IM DATA CLEANING]

Version 1.0.3.10

• No major changes.

Version 1.0.2.25

• This is the initial version.