Wave Web - User Guide

Overview

Wave web is a client application for the UCM63xx series IP PBX users to use a web browser to participate in web video/audio conferences and make calls via WebRTC. With Wave web client, users can easily create, schedule, manage, and join video conference calls, share presentations, chat during conference calls, register UCM extension and make point-to-point calls. Wave web helps enterprise users to join meetings and communicate efficiently. It is an ideal product for enterprises looking for tools for users to communicate and work productively.

Feature Highlights

• Supports Google Chrome v75+ and Mozilla Firefox v70+.
• Native integration with UCM including contacts and ability to display SIP users’ online status.
• Supports LDAP to access contacts in the UCM LDAP server.
• Supports call display, voicemail, and call encryption.
• Supports call history.
• High-quality point-to-point audio and video calling.
• Full integration with Grandstream UCM6300 IP PBX, including the creation of QR code for automatic login, call transfer, call recording from the server, etc.
• Supports Opus and G.722 for HD audio. Jitter resilience up to 50% audio packet loss and 20% video packet loss.
• Supports H.264.
• Supports joining the meeting via link without logging in.
• Supports scheduled meetings and meeting now at anywhere anytime.
• Built-in NAT traversal including automatic NAT discovery and TURN/ICE.
• Support basic chat functions, including single chat and group, chat, sending files and emoticons, starting audio conferences in a group chat, simultaneous group chats, and meeting chats.
• Integrated UCM user portal entry to access personal data, follow me settings, SCA, wakeup calls, etc.

Specifications

Specifications and limitations of WebRTC change from one model to another, please find below a table showing the specifications for the features on each model.

Below are the rest of the technical specifications for all the models:

UCM630x series	Video feeds	Screen Share Feed	Concurrent user registration	Participant limit (Audio Conference)	Participant limit (Video Conference)
UCM6301	4 or 9	1	500	75	20
UCM6302	4 or 9	1	1000	150	30
UCM6304	4 or 9	1	2000	200	60
UCM6308	4 or 9	1	3000	300	80

Below are the rest of the technical specifications for all the models:

Wave Web Specifications

Please visit our website for more Wave web information and product documentation: http://www.grandstream.com

LOGGING IN TO GRANDSTREAM WAVE WEB PORTAL

Log In Using Credentials

With the UCM SIP extension number and user portal password, users could log in to the Grandstream Wave web portal. After logging in successfully, users can host meetings, schedule meetings, manage contacts, make calls, transfer calls, chat during a meeting, etc.

The Grandstream Wave web portal can be accessed by using the UCM’s server public address and port 8090. For example, https://my.ucm.com:8090

If the user can access UCM’s admin web portal login page, he can click on the “Wave” link under the “Login” button to open the Grandstream Wave web portal.

Enter an extension number and its user portal password on the Grandstream Wave web login page. Once logged in successfully, the following page will appear:

Log In By Scanning QR Code

This feature allows you to login quickly to Wave Web client if you are already logged into Wave on your smartphone. To login using this method, please follow the steps below:

Step 1: On Wave Web, click on the top right corner highlighted in blue to change the login method.

Step 2: On Wave mobile application, click on the plus icon on the top right corner, and select “Scan”.

Once the QR is scanned, press “Login”

Wave Password Recovery

Users can reset Wave login password by following the below steps:

1. Click on Forgot Password and the below window will be displayed, then enter the username.

2. After clicking on Send Email a verification code will be given.

3. And an email will be sent to the email address configured under the extension.

4. On the received email, click on the link to confirm to change password and you will be redirected to the below page, where you will need to enter a new password, re-enter it, and the provided verification code, as shown below:

5. And you will be jumped to the login page after the password is reset correctly.

Custom Status

Wave users can customize the status in the application. It is divided into account status and working status, and it is displayed in the contacts book and chat module.

• Account Status:

The user can click the user icon to enter the configuration interface, then click the status below the account at the top to customize the status of the account, as the screenshot shows below:

Online: This is the default account status. The new calls and messages will prompt users.

Busy: The user is busy now, and the user can send/receive new calls and messages normally.

Do not disturb: The new incoming calls and messages will be prompted without any sounds, and there is no pushing notification. The new incoming calls will be ignored, and the new missed call history will be generated.

Offline: The account status will be displayed as offline, but the user still can send/receive calls and messages normally.

Away: The account status will be displayed as away, but the user still can send/receive calls and messages normally.

• Working Status

The user can click the status bar below the user icon and click “Set Working Status” to select the following working status: Meeting in progress, on a business trip, Working remotely, Sick leave, On leave, None, and Custom.

After setting the working status, it will be displayed in the contacts book and chat module.

Custom Avatar

Users can customize the profile avatar and the custom avatar will be displayed in the contacts book, chat interface, and meeting interface.

1. Step 1: Click on the account icon on the left upper corner, and click “Change profile picture”, users can modify the avatar as the screenshot shows below.
2. Step 2: Click on “Select images” to open the local file selection window, users can select the images from local files.
3. Step 3: Select an image and click “OK” to upload the custom avatar to the application.

Users can click the “Reset to default” option to restore the avatar to the original avatar.

CALLS

MAKING CALLS

Users can use Grandstream Wave web for point-to-point audio and video calls. In case the user initiates a call from the group chat, a meeting will be created once the call has started.

Initiating a Call from Keypad

1. After logging in to Grandstream Wave web, click on Calls icon on the bottom left of the page to bring up the keypad.

2. Enter the number to dial.

3. Click on for a video call or click onfor an audio call.

ANSWERING CALLS

If the user has logged in to Grandstream Wave web, when there is an incoming call, the web browser will prompt an incoming call notification. Clicking on the notification will bring up the Grandstream Wave web page.

• If it is an audio call, the user can select
• to answer the call, or select to hang up.
• If it is a video call, the user can select to answer with video, select to answer with audio only, or select to hang up.

DURING A CALL

Once the call is established, a separate window with the call controls will open. Users can mute/unmute themselves, enable and disable their video feed, screen share, hold/unhold the call, and transfer the current call.

• ： View current network connection status including audio and video packet loss.
• ： End call.
• ： Mute/unmute. Users can click the “More” button to enter the alternative ringing speaker settings interface.
• ： Video on/off. Users can click the “More” button to enter the virtual background settings interface.
• ： Share screen.
• ： Click to open more functions such as transfer and hold.
• ： After clicking on for more functions, click on this icon to hold the call.
• ： After clicking on for more functions, click on this icon to transfer the call.
• After clicking on for more functions, click on this icon to enter DTMF.
• After clicking on for more functions, click the button to transfer both parties’ calls to the conference room for the call, so that more people can be added to the conference.

When a screen-sharing or a video feed is active and the user minimizes the call’s screen, a preview of the video/screensharing feed will appear at the top right corner of Wave Web.

Hold/unhold

1. During a call, click on
2. To resume the call, click on .

Mute/unmute

1. During a call, click on to mute the call. The user will not be heard by other parties anymore.
2. To unmute the call, click on . The user can now be heard by the other parties.

DTMF

1. During the call, press the more button to open the menu page, and click the DTMF button and a soft keyboard will be opened, as shown in the figure below.

2. Click on the numbers that need to be entered.

Transfer to Meeting Room

1. During the call, the user can click the “…” button to open the menu and click the meeting room button to transfer the current call to the random video meeting room.
2. When the call has been transferred to the video meeting room, the operator will become the meeting host.

Call Flip Function

Let’s say you initiated a call on your GS Wave softphone app, but when you arrived to your office, you wanted to continue the call on your Grandstream desk phone or on Wave Web client. Call flip function allows to do that seamlessly. Without any interruption, you can switch between calls from device to another without having to hang up the call. Also, the callee won’t notice that you have switched devices. In order to be able to use the call flip function, make sure that both devices have the same account configured on them.

On the device you want to switch to, a green bar will appear notifying you that there is already a call ongoing on a different device. In our example, if you open Wave Web App you’ll see the green bar on top side of the screen and if you wish to continue that call on the Wave Web app, click on

After you click on “Switch” this prompt will appear:

Confirm your choice by clicking on

The call will be switched to the Wave Web App without any interruption.

Multiple lines

It supports two lines at the same time. The user can quickly switch lines in the lower-left corner. The user can click the button to answer the call and click the button to hang up the call.

If the user wants to convert all the calls received on the lines into a meeting, he/she can click on “More” and then choose “N-way conference” then check “Invite members of other lines”, then click “Accept”.

CALL HISTORY

Click on “Calls” to view the call history for the logged-in account. Users can view call history, search in call history, view details or initiate calls from there.

Call history can have the following type of calls:

• ： Incoming audio calls
• ： Outgoing audio calls
• ：Missed audio/video calls and rejected calls
• ： Incoming video calls
• ： Outgoing video calls

• The user can enter the number or username to search in call history.
• Scroll up and down to view more call history if existed.
• For the call history entry, click on to make a video call and click on to make an audio call or for a chat.
• When a call history entry is selected, the details of this entry are displayed on the right side.
• Click on for more options:
  • “Batch Delete“: To select multiple entries and delete them.
  • “Clear All“: To delete all the call history entries at once.

MISSED CALLS

If the user has logged in to Grandstream Wave web, when there is missed call, the browser will prompt missed call notification. The user can also check missed calls in the “Recent Calls” tab.

CALL TRANSFER

Grandstream Wave web users can transfer the current call to another party via blind transfer or attended transfer.

Blind Transfer

1. User A is using Grandstream Wave web. Establish a call between User A and User B.
2. On User A Grandstream Wave web call screen, click on the icon and select transfer
3. Enter User C’s number as the number to transfer the call to. The number will be listed in the search result.
4. Click on “Blind” to perform a blind transfer.
5. User C rings. User A hangs up automatically. When User C answers, the call between User B and User C will be established.

Attended Transfer

Step 1: There is a call which is in progress between extension John and Arthur.

Step 2: Arthur clicks on button then select the contact to which he wants to initiate the transfer to.

Step 3: Arthur selects to start an attended transfer to Catherine.

Step 4: Once the attended transfer has been initiated, the call between John and Arthur will be put on hold, and Catherine’s extension will start ringing. John will be hearing the On-Hold music.

• Transfer Now: The call between Arthur and John will hang up and the transfer will be performed, regardless if Catherine answered or not.
• Cancel Transfer: The call between Arthur and Catherine will hang up, and the call between Arthur and John will be resumed.

Notification Assistant

The administrator of your UCM can log in the Web UI of the UCM -> Messaging -> Message Broadcast to publish a broadcast message to all extension users, and Wave users can receive this message and display through the Notification Assistant. You can set the desktop notification and sound notification in Settings.

Contact Local Time

When opening the chat box of a specific contact, Wave will show the contacts local time. This helps with knowing what time it is for a contact when the contact is located in a different time zone. This saves the user time of converting between time zones.

MEETINGS

MEETING LIST

Users can join an audio or video meeting on UCM by dialing the room number. After logging in to Grandstream Wave web, click on “Meetings” on the left panel to open the meeting page.

Users can view all meeting history in the Wave application, and it will show the actual duration of the previous meetings, as well as the participants’ list of the previous meetings.

Users can search for the recent 6 months meeting history. The period will be counted by natural month.

Users can create a meeting to start now by selecting or to schedule a meeting by clicking on the top of this page.

Users can view scheduled meetings by selecting “Daily”, “Weekly”, “Monthly” and defining the date range. Click to search meeting by meeting subject, creator, meeting room number.

Meet Now

1. On the top of the meeting page, click on .

Step 1. The user needs to enter a meeting subject.

Step 2. The user needs to enter the invitee’s number or email address or click the “Add” button to invite the participants from the contacts or group.

Step 3. The user can click the “Meet Now” button to start an instant video meeting immediately and invite participants to join the meeting.

Multimedia Meeting

Users can click the “Video on” or “Video off” option during the conference to switch between video/audio conferences. The picture below is showing the call interface after joining the video conference room.

Below are the available meeting control options:

• ： View network condition status such as packet loss for video and audio.
• ： Invite participants. If the UCM admin has enabled “Allow User Invite” for the meeting room, any participant in the meeting can invite other participants. Otherwise, only the moderator can invite other participants.
• ： Mute/unmute. Users can click the “More” button to enter the alternative ringing speaker settings interface.
• ： Video on/off. Click to enable/disable the local video feed. Users can click the “More” button to enter the virtual background settings interface.
• ： Screen sharing. Click to start screen sharing. Only one participant can share screen at a time. If a participant already shares the screen, this icon will be grey and other participants cannot click on this icon to share.
• ： More options. The user can click this button to open the DTMF soft keyboard and display the chat bubble function.
• : End call.
• ： View participant list. Click to open the participant list. The user can view participants’ mute/unmute status, search for a participant, modify display name, chat with participants, etc.
• ： Chat. Click to open the chat window and enter chat text.
• : Raise hand to request to talk.

To become meeting host:

• Host Meeting: If there is no meeting host in the meeting, the user can click the “More” button and select the “Host Meeting” option to become the meeting host.
• Manage participants:

Click on the icon on the right-side menu to open the participant list. The moderator can mute/unmute participants, turn on / off video for participants, transfer moderator to another participant, remove a participant from a meeting, etc. The moderator can also mute all participants and lock the meeting room (no one can join the meeting room).

Note: The user can hide the tiles of the participants who do not have their webcams on by clicking on then hover the mouse cursor on “Layout” then click on “Hide Non-video Participants”.

Content Sharing

During point-to-point video calls or video meetings, users can share screen to present to all the other participants.

After the users click on the icon , a prompt will appear with the sharing options:

• “Share Screen”: To share the screen
• “Share WhiteBoard”: To share the WhiteBoard (Supported in meetings only)
• “Share Document”: To share a PDF file (Supported in meetings only)

Share Screen

Select “Share Screen”.

A prompt will displayed to select the content to share: “Entire Screen”, “Application Window” (Opened), “Web browser” (Opened).

During screen sharing, the users can double click on the sharing screen or video screen to enlarge the display area to full screen.

During screen sharing, the shared screen/window will have a red frame to distinguish the shared content.

The user can use the sketching tools to draw annotations on the screen.

Share Whiteboard

The user can click on the icon , and select “Share Whiteboard”.

The shared whiteboard contains complete features including laser pointer, highlighter, input texts, graphics, flow charts, charts and other more graphics and styles. You can drag graphics, and edit graphics for multiple times. The real-time drawing feature is very simple and fast for users.

: Click to view more options (only the sharer has the permission) including: Enable/Disable Collaboration function (After enabling this function, other participants can draw at the same time), change the Canvas Color, Empty Canvas, Open File (the whiteboard data picture which was previously saved), Save as Picture, etc.

: This is the mouse option. After you select this option, the whiteboard brush becomes the mouse. You can select any figure on the whiteboard, drag the figure or change the style of the figure. You can press and hold the blank space to move the whiteboard.

: This is the laser pointer option and only the sharer has this option. It displays the drawn track and will disappear in 3 seconds.

: This is the graphics option. It only displays the basic graphics by default. You can click “All Graphics” option to expand the menu and see more graphics, including more basic graphics, flow charts, charts, UCM charts, Google charts, etc. You can also double click the graphic to add text.

: This is the brush option. There are two types brush “Common Brush” and “Highlighter”.

: This is the text box option. You can click it to enter texts.

: Pictures can be inserted. After inserting a picture, you can drag the edge to change the size of the picture.

: This is the eraser option.

: This is the undo option.

: This is the recovery option.

Share Document

The user can click on the icon

, and select “Share Document”.

The users can click button to use annotations on the shared document.

: This option to change the brush thickness and color.

: This is the paint brush option. It supports different modes: Free, Line, Rectangle/square, Circle and Arrow.

: This option to enter text.

: This is the eraser option.

: This is the undo option.

: This is the recovery option.

: This is the empty option to clear all the annotations.

: This option to other the other participants to draw annotations at the same time.

: This is the download option. It will download the current page with its annotations as jpeg file.

Switch Sharing Source

Using Wave point-to-point call or meeting allows switching seamlessly between the source of the screen-sharing. This can be performed without ending the screen-sharing. Please refer to the screenshot below to know exactly how it can be performed.

Then choose the new source that you want to share with the other users.

MEETING MANAGEMENT

Schedule Virtual Meeting

Wave web users can schedule meetings after logging in with the SIP extension number and SIP registration password. Click on Meetings on the left panel and select “Schedule Meeting” on the top. A new window to edit schedule meetings will be prompted.

Schedule Meeting Specifications

After the meeting is scheduled, it will be listed on the meetings page. Meeting participants will receive an email notification for the scheduled meeting. At the same time, the system will send the meeting assistant message to the invitees automatically.

If meeting schedule information is modified, participants will receive an email update. An email reminder will also be sent to the participants at the configured email reminder time. If the meeting has been modified, or the meeting reminder will be sent to the participants through the meeting assistant.

To join the meeting, the Wave user can click on the link in the email notification to join the meeting directly, or Wave mobile app user can scan the QR code in the email notification to join the meeting as well. The user can click the meeting assistant message to enter the meeting.

The user who created the meeting can also cancel the meeting before it has started.

When the user clicks “Cancel Meeting”, the user can specify a reason why the meeting was cancelled. This will prompt the user to the reason of cancellation.

Schedule Onsite Meeting

The users can schedule onsite meetings by going to Meetings and clicking on Schedule.

Subject	Enter the subject of the meeting.
Meeting Room Type	Select Onsite Meeting room.
Meeting Room	Select the meeting room on which the meeting will take place.
Time	Select the duration of the onsite meeting.
Recurrence	Select the recurrence of this meeting. The options are Daily, Weekly, and Monthly
Invitees	Select the invitees of this meeting.

Meeting Agenda

When scheduling a meeting, the host can configure an agenda name to the meeting to be reminded of that purpose of that meeting.

After creating the meeting, you can check the agenda in the meeting details tab. Please see the screenshot below:

When the meeting starts, the user can click to view the meeting details to check the meeting agenda. Please see the screenshot below:

PUBLIC MEETING ROOM

The user can click the “Meeting” menu on the left side of the Wave application main interface to open the meeting interface. The user can click the “Public Meeting Room” tab on the top of the meeting interface to access the list of the public meeting rooms in the current UCM. Please see the figure below:

The timeline is displayed under each public meeting room. The blank field represents the vacant period, and the blue field represents the period that has been scheduled. It supports to click to switch the date , and the user can also switch the time range displayed in the timeline by clicking “12h/24h”.

The user can select a specific meeting room and click the button to access the public meeting room. If there is a meeting in the current public meeting room, the user will be directed to the current meeting. If there is no meeting in the current meeting room, the user will join the meeting as a participant.

Edit/Cancel Meeting

Only the meeting creator can edit/cancel the meeting.

Step 1. The user can click the “Meeting” button on the left side of the main interface to access the meeting list interface.

Step 2. Find the “Not started” meeting in the calendar.

Step 3. Move the cursor to the meeting and click “Edit Meeting” or “Cancel Meeting.”

Step 4. After editing/canceling the meeting, the user can click the “OK” button to apply the changes, and the meeting modification notification will be sent to the invitees immediately.

Reschedule Meeting

For the “Ended” meetings, the user can reschedule the meetings from the Wave application.

Step 1. The user can click the “Meeting” button on the left side of the main interface to access the meeting list interface.

Step 2. Find the “Ended” meeting in the calendar.

Step 3. Move the cursor to the meeting and click the “Reschedule” button or click the “Reschedule” button on the meeting details interface.

Step 4. The user will be directed to the meeting rescheduling interface, and the current meeting subject, invitees, meeting property information will be filled in the corresponding fields automatically.

Step 5. The user can click the “Schedule Meeting” button to reschedule the meeting as a new meeting.

End Meeting

When a meeting participant clicks on to end meeting, the participant will leave the meeting immediately.

When a moderator clicks on to end meeting, a prompt will be displayed asking the moderator to confirm whether to leave meeting only or end the meeting. If the moderator selects leaving meeting only, Wave web will request the moderator to select another participant to be the moderator. After that, the user will leave the meeting while the meeting is still ongoing for the other participants. If the moderator selects ending the meeting, all participants will be disconnected from the meeting.

VOICEMAIL

Users can click on the “Call” menu on the left side of the Wave application UI and click the “Voicemail” menu to view all voicemails of the current Wave account.

In the “Voicemail” module, users can check all voicemails received by the account, including the common voicemail and urgent voicemail.

Users can play the voicemail, set the voicemail to read, mark as read, download/delete (one by one, by batch, all at once) the voicemail.

Users can also dial the contacts and send messages to the contacts from this interface. Please refer to the screenshot below for the voicemail interface:

Users can click the “Application” menu on the left panel and click on the “Voicemail” module to access the user portal interface on the UCM Web UI.

After logging in to Wave web, users can enter the voicemail access code to listen to voicemail.

1. Open the keypad on Wave web, enter the voicemail access code. For example, *98 is the default feature code on UCM for users to access the voicemail box.
2. Follow the IVR from UCM to enter the voicemail box and password.
3. If the password is correct, users will be able to hear voicemail options and listen to the voicemail.

CONTACTS

In Wave web, users can find the company’s contacts, view their presence, and call status. Users can also select the contact to view details and call the contact.

Search Contacts

Users can enter a username or number to search contacts. On the search result, users can click to view contact details, click on to initiate a video call, or click on to initiate an audio call.

The user can also use T9 contact search by entering the numbers which map to the dial pad letters existing in the contact name as the example below shows.

MORE APPLICATIONS

More applications interface screenshot is shown below:

Users can click the “More” button on the left menu on the main application UI to view more applications. It includes personal services, value-added services, and smart devices. Users can also set door systems and monitors according to the requirements.

Services

The services include personal services and value-added services.

The Wave application integrates UCM’s User Portal functionality. Users can directly enter the User Portal interface through the services entry. Please see the screenshot below:

Users can set the following personal services and value-added services:

• CDR
• Follow me
• Voicemail
• Recording Files
• Fax Files
• SCA
• Fax Sending
• Call Queue
• Wakeup Service

For more information about the services, please refer to the UCM User Portal Guide on Grandstream’s official website.

Smart Devices

Door System

Please follow the instructions below to set up the door system:

Users can click the “Add” button to set up the relevant parameters for the door system. Please see the screenshot below:

Note:

1. Users need to set the correct password to open the door for the door system.
2. The user needs to go to GDS Web UI 🡪 Door System Settings 🡪 Basic Settings 🡪 Enables DTMF option so that the user can see the “Open Door” option once the user receives an incoming call from the GDS device in the Wave application.

When the door system is set up, the user can receive an incoming call from the door system once someone rings the doorbell. Please see the screenshot below:

The user can click button to answer the call, and initiate the video call, as the screenshot shows below:

Users can click button to open the door.

Monitor

This feature allows the user to retrieve the video feed of the monitoring devices that he/she has permission to user. These devices and permissions are handled by the UCM. To know how to configure these devices on the UCM side, please refer to this guide below:

UCM63XX Device Management

Operator Panel

Operator Panel in the Wave application is used as call management platform, including Extension module, Call module, Ring Group module, Call Queue module, Parking Lot module, and Voicemail Group module, as the screenshot shows below:

In the Operator Panel, the administrator who has the permission can manage calls from this module. The administrator needs to get permission from UCM Web UI 🡪 Call Features 🡪 Operator Panel and add the administrator’s Wave account in the Operator Panel list before using this function. The administrator can simply click/drag the calls/extensions to manage incoming/outgoing multiple calls in real-time, it greatly improves the call management efficiency for users.

The administrator who has the permission can click the “More” menu on the left side of the Wave application UI and click “Operator Panel” to access the management platform.

The user can customize the panels that will be displayed on the board of the operator panel.
To do that, please click on the settings icon on the top left of the operator panel, the tick off the panels you would like to hide.

Extension

The Extension list will show all extensions and extensions groups you have permission for management, including extensions/extensions group names, and the extension’s status.

The administrator can move the mouse over the extension to view the status of the extension, received voicemail amount, and unread voicemail amount.

• : Idle
• : Ringing
• : Call in progress
• : Offline

Call

The Call module displays all calls allocated to local management extensions, ring groups, call queues, parking lots, and voicemail. The administrator can pick up the call, monitor the call, transfer/park/end the call, as the screenshot shows below:

• : Call Pickup. Users can click the button to answer the call.
• : Monitoring. Users can click the button to monitor the call, including Call Monitoring, Whisper Monitoring, and Barge Monitoring.
• : Transfer. Users can click the button to transfer the call, including Blind Transfer and Attended Transfer.
• : Call Park. Users can click the button to park the call to the corresponding parking lot.
• : End. Users can click the button to end the call.

Call Pickup

When one of the managed extensions receives an incoming call and the call is not answered, the administrator can pick up the call on Operator Panel.

1. Step 1: The user can click button to pick up the ringing call on the Operator Panel. The system will transfer the call to the administrator.
2. Step 2: The call is answered in the administrator’s client successfully.

Monitoring

The monitoring methods include Call Monitoring, Whisper Monitoring, and Barge Monitoring. The administrator can select to monitor the calls based on different service scenarios.

• Call Monitoring: The administrator can monitor the call directly. The line of the administrator will be muted, both caller and callee cannot hear the audio from the administrator.
• Whisper Monitoring: The administrator can select to join the caller or callee side to assist the caller or callee through the call. Only the monitored extension can hear the audio from the administrator during the call.
• Barge Monitoring: The administrator can join the call to assist the caller and callee through the call. Both caller and callee can hear the audio from the administrator.

Step 1: On the Operator Panel, select the call which the user wants to monitor.

Step 2: Click on button, and select the monitoring method between Call Monitoring, Whisper Monitoring, and Barge Monitoring. As the screenshot shows below:

Step 3: Click the Call Monitoring button or Barge Monitoring button, the administrator will receive the incoming call from the caller’s extension, and the administrator can click the answer button to pick up the call.

Step 4: Click the Whisper Monitoring button to select the monitored extension from the popup window. As the screenshot shows below:

Step 5: The user can click the “OK” button, and the system will send an incoming call to the administrator’s extension.

Step 6: Once the administrator’s extension receives the incoming call from the monitored extension, the administrator can click the answer button to monitor the call.

Transfer

The administrator can transfer the selected calls via Operator Panel, including Blind Transfer and Attended Transfer.

Blind Transfer

Step 1: There is a call that is in progress between extensions 1001 and 1002.

Step 2: The administrator can select the call and click button following the call, select Blind Transfer, and select the transferred extension 1001 as the screenshot shows below:

Step 3: Enter the transferring targe extension 1003 in the “Transfer to” field and click the “OK” button.

Step 4: Extension 1003 will receive the new incoming call from extension 1001.

Step 5: The call between extensions 1001 and 1002 will be ended. The call between extensions 1001 and 1003 will be established. The Blind Transfer is successful.

On the Operator Panel, the administrator can drag the call to Ringing Group, Call Queue, or Voicemail Group to blind transfer the call to these groups.

Attended Transfer

Step 1: There is a call that is in progress between extensions 1001 and 1002.

Step 2: The administrator can select the call and click button following the call, select Attended Transfer, and select the transferred extension 1001 as the screenshot shows below.

Step 3: Enter the transferring targe extension 1003 in the “Transfer to” field and click the “OK” button.

Step 4: Extension 1003 will receive the new incoming call from extension 1002. The call of extension 1001 will be held. The call between extensions 1002 and 1003 will be established. Once extension 1003 hangs up, the call between extensions 1001 and 1002 will be resumed.

Call Park/Retrieve

The administrator can park the calls and retrieve the calls through Operator Panel.

Call Park

There are two methods to park calls.

Method 1:

Step 1: Select the call in Operator Panel which the user wants to park.

Step 2: Click button and there will be a popup window to allow the user to select the parked extension, as the figure shows below:

Step 3: Select the Parked Extension and Parking Lot Extension.

Step 4: Click the “OK” button to park the call to the idle parking lot.

Method 2:

Step 1: Select the call in Operator Panel which the user wants to park.

Step 2: Drag the call to the idle parking lot on the Parking Lot list directly to park the call.

Call Retrieve

There are 2 methods to retrieve the parked calls.

Method 1:

Step 1: Select the call which the user wants to retrieve in the Operator Panel.

Step 2: Click button, the call will be retrieved in the administrator’s Wave account.

Step 3: The administrator can click to answer the call to retrieve the parked call.

Method 2:

Step 1: Select the parked call which the user wants to retrieve from a busy parking lot.

Step 2: Click button, the call will be retrieved in the administrator’s Wave account. As the screenshot shows below:

End Call

Step 1: Select the call which the user wants to end in Operator Panel.

Step 2: Click button and click the “OK” button to end the call. As the screenshot shows below:

Step 3: The current call will be ended.

Ringing Group

The Ringing Group panel will show the information of each ringing group, including the number of free members and the total number of members.

The administrator can search the ringing group by number or name.

Call Queue

The Call Queue panel shows the information of each call queue, including the number of free members and the total number of members.

The administrator can search the call queue by number or name.

Parking Lot

The Parking Lot panel shows the status of each parking lot (parking extension).

If the parking lot is busy, the administrator can view the parking period, parking call information, and the administrator can also end/retrieve the parked call. As the screenshot shows below:

Voicemail Group

The Voicemail Group panel shows the status of each voicemail group, including the name and number of each voicemail group, and unread voicemail amount, and total voicemail amount.

The administrator can search the voicemail group by number or name.

Wave H5 Chrome Add-in

Wave is supported on Google Chrome as an extension which offers the core functionalities that Wave Web offers. You can use Wave Chrome add-in to register your extension in order to initiate and answer calls.

In order to learn how to install and configure Wave H5 add-in, please refer to the following guide.

Wave Desktop 3rd Party Add-ins – User Guide

LOGO CUSTOMIZATION

UCM needs to connect to GDMS, so an open beta plan package for RemoteConnect will be assigned to it to start with.

Once done, the administrator can log in to the UCM management platform and customize the Wave LOGO, please refer to the UCM RemoteConnect user guide for details:

UCM RemoteConnect User Guide

After customizing the logo, all Logos on the Wave page are displayed as customized Logos.

CHANGELOG

Version 1.0.25.7

• The user can now pin messages in group chats. [Pin Messages]
• The user can now save messages sent or received in chat. [Save Messages]
• The user can now convert simultaneous calls received on the lines into a meeting. [Multiple Lines]
• The user can now view the read status of messages received in chat groups. [View Unread Messages]

Version 1.0.23.15

• Added Dutch language.

Version 1.0.23.12

• Whiteboard New Revision for In-meeting Sharing [Share WhiteBoard]
• Customize Shortcuts Keys in Meetings/Calls [Call Interface Customization] [Meeting Interface Customization]
• Customize Bottom Display Buttons in Meetings/Calls [Call Interface Customization] [Meeting Interface Customization]
• Merge Multiple Settings Pages to One Interface [SETTINGS MENU]
• Import/Export Personal Contacts [Import/Export Personal Contacts]
• Notification Assistant [Notification Assistant]
• Added search for the recent 6 months meeting history. [MEETING LIST]

Version 1.0.21.9

• Users can log in to Wave Web/Desktop by scanning the QR code on Wave Mobile. [Log in by scanning QR Code]
• Raise Hand feature has been added. [Raise Your Hand] [Multimedia Meeting]
• When the host of a meeting mutes a participant, the participant can long press the space bar button to talk. [Chat during meeting]
• The users can now hide meeting participants who do not have their webcam on. [Multimedia Meeting]
• Users can now configure a dial plan on Wave. [Application Settings]
• Users can now delete call history and voicemail all at once or by batches. [Call History] [Voicemail]
• “Delivered” and “Read” messages are now supported in point-to-point chats. [View Unread Messages]
• Users can quickly delete multiple chats or choose to delete all the chats at once. [Delete Message]
• Poll and Survey features have been added. [Create Poll/Survey]
• The Operator Panel can now be customized by hiding some panels. [Operator Panel]
• Wave web now supports T9 contact search. [Search Contacts]

Version 1.0.19.9

• Calls and meeting will now use their own window. [During a Call]
• Users can now change what they are sharing without exiting the current screen share. [Screen Sharing]
• Added a call/meeting ending indicator tone.
• Added support for scheduling Onsite Meetings. [Schedule Onsite Meetings]
• Added support for canceling and editing upcoming meetings, or ending the ongoing ones. [Manage Meeting]
• Added support for forwarding multiple messages in one message, or separately. [Forward Message]
• Added support for displaying the local time in the contact’s messaging window when the contact is not the same timezone as the user. [Contact Local Time]
• Added support for GSFEC, which improves audio packet loss protection capabilities.
• Added Personal Contacts. [Contacts]
• Added Wave H5 Add-in for Google Chrome. [Wave H5 Chrome Add-in]

Version 1.0.17.7

• Made several UI improvements.
• The last 10 server addresses logged into will now be remembered. These server addresses can be viewed and selected by clicking on the arrow icon in Server Address field on the login page. [Logging In To Wave Web]
• Added Notification Settings that would allow the user to select the notifications to receive from Wave. [Settings]
• Users can now drag and drop items in the application page to the wave sidebar for easy access.
  Note: Users may need to long-click on an item before it can be dragged.
• Users can now have up to 6 simultaneous calls instead of just 2.
• Improved attended transfer functionality. [Attended Transfer]
• When copy/pasting a number with special characters into the dial pad, the special characters will be automatically filtered out.
• Added the Change Group Owner option to the group chat settings to transfer ownership of the group to an existing group member. [Meeting Group Chat]
• Added additional emojis.
• Improved image viewing functionality when looking at images uploaded to chats.
• Users can now start and stop video recordings during meetings. Recordings can be viewed and played directly from Wave. If the meeting does not support video recordings, audio will be recorded instead. [Record an Ongoing Meeting]
• Users can now change the video feed layout of meetings by clicking on the More button during meetings and selecting either Speaker Layout (1 large video feed w/ others being smaller) or Tile Layout (equally sized video feeds). [Meeting Layout]
• Meeting hosts can now access options under each video feed such as muting, selecting the feed as the focus video, full screening the feed, or removing the participant from the meeting. [Meeting Layout]
• Users can now create a meeting group chat when scheduling a meeting. [Schedule Virtual Meeting]
• When there is only 1 participant in a meeting, and the meeting duration has reached 30 minutes, a prompt will appear asking whether to extend the meeting. If extended, the meeting will last another 30 minutes. Otherwise, the meeting will automatically end after 5 minutes. [End Meeting]
• If the duration of a meeting is about to reach 12 hours, and the meeting host is in the meeting, they can extend the meeting for another 12 hours once. The meeting will automatically end once another 12 hours have passed. If the meeting host is not in the meeting after the initial 12 hours, the meeting will automatically end. [End Meeting]
• Users can now transition a screenshare into a whiteboard. The last frame on the screenshare will be used as the background image of the whiteboard.
• Users can now see their own shared screen.
• Users can now also share their PC audio in addition to sharing their screens by toggling on the Share PC Audio checkbox when selecting the application or screen to share. [Screen Sharing]
• Users can now invite IP camera devices they have permission to access to meetings. Other meeting participants can view the video feed of invited IP camera devices.
• Added the Allowed to override Host Mute option to the Edit Meeting / Schedule Meeting pages → Advanced Settings page. If enabled, participants muted by the meeting host will be able to unmute themselves. [Schedule Virtual Meeting]
• The meeting start notification will no longer appear if the user is already in the meeting waiting room.

Version 1.0.15.7

• Added support for sharing whiteboard and pdf files. [On Screen Sharing]
• Added support for joining meetings via entering the correspondent link. [Invite Participants]
• Added support to control whether chat group participants can invite other users. [Add Group Members]
• Added support for voice message in instant messaging. [Audio Message]
• Added support for searching within discussions.[Search Chat History]
• Added support for downloading the chat history during and after a meeting has ended. [Download The Chat History]
• Microphone level can be checked directly when clicking “audio settings”. [Audio Settings]
• Added support for searching for contacts within a specific directory.
• Added support for enabling and disabling “Dial Tone”. [Application Settings]

Version 1.0.13.6

• Made several UI improvements. 
• Added ability to change date and time format. [Date/Time Format]
• Added Portuguese and Vietnamese language support. [Table 1: Model specifications for Wave Web] [Language]
• Added support for recording an ongoing Wave meeting. [Record an Ongoing Meeting]
• Meeting hosts can now view the list of invited participants that don’t attend a meeting. [Invitees List]
• Added new feature for creating a chat group with the members of a previous meeting. [Meeting Chat Group]
• Added Meeting Agenda information to the Meeting Details page. [Figure 79: Scheduled Meeting]
• Added support for Call Flip function. [Call Flip Function]
• Added support for restricting visibility of chat history when inviting contacts to a group chat. [Add Group Members]
• Added support for viewing contacts based on UCM contact privilege settings. [CONTACTS] [Contacts]
• LDAP phonebook contact visibility is now based on the UCM’s LDAP phonebook settings. [CONTACTS] [Contacts]
• Added support for displaying all the received and sent files in one list. [Files List]
• Added more emojis. [React with Emoji]
• Added support for emoji previewing when using emoji shortcuts. [Reply quickly with an emoji shortcut]
• Added support for changing the group chat name quickly. [Change Group Name]
• Added the ability to quickly invite other participants to a meeting. [Quickly Invite Participants]
• Added support to delete messages that failed to send. [Message Failed to Send]
• Up to 500 users can be selected when creating a group chat. [Start a Group Chat]

Version 1.0.11.8

• Added Voicemail function in Wave Web. [VOICEMAIL]
• Added more functions in the Chat module. [Reply with Emoji]
• Added custom avatar function in Wave Web. [Custom Avatar]
• Added Help and Feedback module in Wave Web. [Help] [Feedback]
• Merged audio conference and video conference to Conference module. [Conference]
• Added chat bubble function during the meeting. [Bubble function]

Version 1.0.9.10

• Added support to login via user password, instead of the SIP password. [LOGGING IN TO GRANDSTREAM WAVE WEB PORTAL]
• Added support for Custom status on Wave web. [Custom Status]
• Added support for sending 5000 characters on chat. [Send Messages]
• Added support for sending Excel content. [Send Messages]
• Added support for edit sent text. [Edit the sent text]
• Added support for a member to host a meeting. [Host Meeting]
• Added support for sending DTMF under meeting. [DTMF]
• Added support to end meeting. [End Meeting]
• Added more account-related settings. [SETTINGS]
• Added support for more Applications. [MORE APPLICATIONS]
• Added support for virtual background. [Virtual Background Settings]

Version 1.0.7.12

• Added support for an email reminder when editing the time of a scheduled meeting. [Email Reminder]

Version 1.0.7.9

• Added New features in chat module: pin chatbox, mute message notice, hide chatbox, quote to reply message, delete messages. [Quote to Reply Message] [Pin Chat Box] [Hide Chat Box] [Delete Message]
• Supported multi-lines calls. [Multiple lines]
• Supported to transfer an active call to a video conference. [Transfer to Meeting Room]
• Added public meeting room list and the list will show the meeting room status in different periods. [PUBLIC MEETING ROOM]
• Added to create a meeting with a random meeting number. The meeting can be created as an instant meeting or scheduled meeting. [Meet Now]
• Supported adding participants from contacts/groups when scheduling a meeting. [Meet Now]
• Supported setting meeting subjects and adding invitees for instant meetings. [Meet Now]
• Added to display the actual meeting duration and actual participants list for the previous meetings. [MEETING ROOM]
• Added meeting assistant module. When there are new meeting invitations, meeting reminders, and meeting cancelation notifications, the meeting assistant will send messages to the host and participants. [Meeting Assistant Interface]

Version 1.0.5.4

• Added chat functions, including single chat and group chat. [CHAT]
• Support sending files, and @ for chat in meetings. [Send Messages]
• Support displaying customized LOGO. [LOGO CUSTOMIZATION]

Version 1.0.3.10

• Added favorite tab for Grandstream Wave contacts. [Contacts]
• Added reset password function. [Wave Password Recovery]
• Added Entrance Guard function. [Door System]
• Added the function of transferring a single call to a conference room. [DURING A CALL]

Version 1.0.0.25

• This is the initial version.