GRP Series - Hot Desking

  • Updated on November 26, 2021

Hot Desking feature provides the ability to share the same desk phone by multiple users at different periods of time. Users can login to any Hot Desk-enabled phone (using same SIP server) by entering only extension ID and password, and start to make/receive calls or check messages using their own extension number.

Hot Desking feature can be used at shared/co-working offices, companies with fieldworkers, call centers where employees have flexible schedules, split shifts or work at multiple locations.

Using Hot Desking will help companies to use office space and equipment in more efficient way, minimize hardware phones cost, ensure employees accessibility and productivity from any Hot Desk-enabled phone and maintain the professionalism of a single office extension even in co-working or shared offices.

Important: Each extension that will be used with Hot Desking should have identical SIP User ID and SIP Authenticate ID on the server side. If your SIP server supports Hot Desking, make sure to enable it on the server before proceeding with below steps.

ENABLING HOT DESKING FEATURE ON GRP26XX

Configuring Hot Desking Feature (Public Mode)

Please refer to below steps to configure Hot Desking/Public Mode feature:

  1. Access phone’s web GUI 🡪Accounts 🡪 Account 1 🡪 General Settings.
  2. Enter SIP server address in SIP Server field.
  3. Click Save button.
  4. Navigate to Settings 🡪 General Settings.
  5. Set Enable Public mode to Enabled to enable the Hot Desking feature.
  6. Press Save and Apply button.
  7. Reboot the phone.
Figure 1: Public Mode – Web GUI Configuration on GRP26xx
Figure 2: General Settings – Web GUI Configuration on GRP26XX

Agent Log in

When the phone boots up with Public Mode enabled or after agent logout, the phone will prompt users to provide username and password to start using the phone.

Please refer to below steps to login in Hot Desking/Public Mode:

  1. Enter the Username of your SIP account.

The username should be the SIP user ID as configured on the server.

  1. Enter the Password of your SIP account.

The login password should be the SIP user password as configured in the server.

  1. Press Login softkey to connect your extension.
Figure 3: Public Mode – Login page on GRP62XX (GRP261x as example)
  1. The phone contacts the SIP server using provided Username and Password to authenticate; once done, the account will be registered and can be used on this phone.

When entering the account information, press softkey 1Bc to toggle input methods. To delete or modify an entry press Backspace softkey.

Agent Log Out

After using the phone, users can disconnect from the Hot Desking/Public Mode to allow other users to work with this shared desk phone.

Please refer to following steps to log out:

  1. Access the Phone LCD Menu settings by pressing the main Menu button.
  2. Navigate to Log out to disconnect from the Public Mode.
Figure 4: Public Mode – Log Out on GRP26XX (GRP261x as example)

Note: You can also Log out by pressing the soft key LogOut in the idle screen.

Figure 5: Public Mode – Log Out on GRP26XX (GRP261x as example)

SUPPORTED DEVICES

Following table shows Grandstream products supporting Hot Desking feature:

ModelSupportedFeature LabelFirmware

GRP2612/GRP2612W/GRP2612P

Yes

Public Mode

1.0.5.67+

GRP2613

Yes

Public Mode

1.0.5.67+

GRP2614

Yes

Public Mode

1.0.5.67+

GRP2615

Yes

Public Mode

1.0.5.67+

GRP2616

Yes

Public Mode

1.0.5.67+

GRP2624

Yes

Public Mode

1.0.5.67+

GRP2634

Yes

Public Mode

1.0.5.67+

GRP2601

Yes

Public Mode

1.0.3.18+

GRP2602

Yes

Public Mode

1.0.3.18+

GRP2603

Yes

Public Mode

1.0.3.18+

GRP2604

Yes

Public Mode

1.0.3.18+

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