GRP261x/GRP262x/GRP263x/GRP2670/GRP2650 Series - User Guide

WELCOME

Thank you for purchasing Grandstream GRP261X/GRP2624/GRP2634/GRP2650 & GRP2670 Carrier-Grade IP Phones.

GRP2612/GRP2612P/GRP2612W/GRP2612G is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320×240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports (1000M for GRP2612G), integrated PoE (GRP2612P, GRP2612G & GRP2612W only), integrated dual-band Wi-Fi (GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).

GRP2613 is featuring 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys), 2.8” (320×240) TFT color LCD, 4 programmable context-sensitive soft keys, 1000M network ports, integrated PoE, 3-way conference, and Electronic Hook Switch (EHS).

GRP2614 is featuring 4 dual-color line keys (which can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.8” (320×240) TFT color LCD, 4 programmable context-sensitive soft keys, 2.4” (320×240) additional screen dedicated to up to 24 multi-purpose keys, 1000M network ports, integrated PoE, Wi-Fi, and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS).

GRP2615 is featuring 10 dual-color line keys (can be digitally programmed as up to 40 provisionable BLF/fast-dial keys), 4.3” (480×272) TFT color LCD, 5 programmable context-sensitive soft keys, 1000M network ports, integrated PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS).

GRP2616 is a next-generation enterprise IP Phone featuring 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys), 4.3” (480×272) TFT color LCD, 5 programmable context-sensitive soft keys, 2.4” (320×240) additional screen dedicated to up to 24 multi-purpose keys, USB port, 1000M network ports, integrated PoE, Wi-Fi, and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS).

The GRP2624 is featuring 8-line dual-color line keys (which can be digitally programmed as up to 32 provisionable BLF/fast-dial keys), 2.8 inches (320×240) TFT color LCD, 4 programmable context-sensitive soft keys, 1000M network ports, integrated PoE, Wi-Fi and Bluetooth support, 5-way conference and Electronic Hook Switch (EHS).

The GRP2634 is featuring 8-line dual-color line keys (can be digitally programmed as up to 32 provisionable BLF/fast-dial keys), 2.8 inches (320×240) TFT color LCD, 4 programmable context-sensitive soft keys, 10 multi-purpose keys, 1000M network ports, integrated PoE, Wi-Fi, and Bluetooth support, 5-way conference and Electronic Hook Switch (EHS).

The GRP2636 is a professional 12-line model designed with zero-touch provisioning for mass deployment and easy management. It features a sleek design and a suite of next-generation features including 5-way voice conferencing to maximize productivity, integrated PoE & Wi-Fi, full HD audio on both the speaker and handset to allow users to communicate with the utmost clarity. The GRP series includes carrier-grade security features to provide enterprise-level security, including secure boot, dual firmware images, and encrypted data storage.

The GRP2670 is a next-generation enterprise IP Phone featuring 6 Account Lines, 7” (1042×600) capacitive touch TFT color LCD, 10/1001000M network ports, integrated PoE, integrated dual-band Wi-Fi (2.4GHz 5GHz), Integrated Bluetooth, 5-way conference, and Electronic Hook Switch (EHS).

The GRP2650 is a professional 14-line model designed with zero-touch provisioning for mass deployment and easy management. It features a sleek design and a suite of next-generation features including 5-way voice conferencing to maximize productivity, integrated PoE & Wi-Fi, full HD audio on both the speaker and handset to allow users to communicate with the utmost clarity, EHS support for Plantronics headsets, and integrated USB headset support.

The GRP261X/GRP2624/GRP2634/GRP2650 & GRP2670 series delivers superior HD audio quality, rich and leading-edge telephony features, protection for privacy, and broad interoperability with most 3^rd party SIP devices and leading SIP/NGN/IMS platforms. GRP261X/GRP2624/GRP2634:GRP2650 & GRP2670 series is the perfect choice for enterprise users looking for a high-quality, feature-rich multi-line executive IP phone with advanced functionalities and performance.

Table 1: GRP261X/GRP2624/GRP2634/GRP2670 Features at a glance

PRODUCT OVERVIEW

Feature Highlights

The following tables contain the major features of the GRP261X/GRP2624/GRP2634/GRP2670/GRP2650:

Table 2: GRP261X/GRP2624/GRP2634 Features at a glance

Technical Specifications

The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings for the GRP261X/GRP2624/GRP2634/GRP2670/GRP2650 series.

Table 3: GRP2612/GRP2612P/GRP2612W/GRP2612G Technical Specifications

Table 4: GRP2613 Technical Specifications

Table 5: GRP2614 Technical Specifications

Table 6: GRP2615 Technical Specifications

Table 7: GRP2616 Technical Specifications

Table 8: GRP2624 Technical specifications

Table 9: GRP2634 Technical specifications

Table 10: GRP2636 Technical specifications

Table 11: GRP2670 Technical specifications

Table 12: GRP2650 Technical specifications

GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP261X/GRP2624/GRP2634/GRP2670/GRP2650 phone.

Equipment Packaging

Table 13: Equipment Packaging

Connecting and Setting Up the GRP261X/GRP2624/GRP2634/GRP2670/GRP2650

The GRP261X/GRP2624/GRP2634/GRP2670/GRP2650 phones can be installed on the desktop using the phone stand or attached to the wall using the slots for wall mounting.

Using the Phone Stand

To install the phone on the table with the phone stand, attach the phone stand to the bottom of the phone through the phone stand slot. (Upper half, bottom part).

Using the Slots for Wall Mounting

1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.

2. Attach the phone to the wall via the wall mount hole.

3. Pull out the tab from the handset cradle (See figure below).

4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall (see figure below).

Connecting the GRP261X/GRP2624/GRP2634/GRP2670/GRP2650

To set up the GRP261X/GRP2624/GRP2634/GRP2670/GRP2650, follow the steps below:

1. Connect the handset and main phone case with the phone cord.

2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If a PoE switch is used in step 2, this step could be skipped.

4. The LCD will display provisioning or firmware upgrade information. Before con­tinuing, please wait for the date/time display to show up.

5. Using the phone embedded web server or keypad configuration menu, you can further configure the phone using either a static IP or DHCP.

GETTING TO KNOW GRP261X/GRP2624/GRP2634/GRP2650

Idle Screen

GRP261X/GRP2624/GRP2634/GRP2670 screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GRP2612/GRP2612P/GRP2612W/GRP2612G/GRP2613/GRP2614 /GRP2615/GRP2616/GRP2624/GRP2634/GRP2670/GRP2650.

The following table describes the items displayed on the GRP261X/GRP2624/GRP2634/GRP2670/GRP2650 idle screen:

Table 14: LCD Display Definitions

Table 15: GRP261X/GRP2624/GRP2634/GRP2670/GRP2650 LCD icons

Using the Keypad

Table 14: GRP261X/GRP2624/GRP2634/GRP2670/GRP2650 Keypad Buttons

Configuration via Keypad

To configure the LCD menu using the phone’s keypad, follow the instructions below:

• Enter MENU options. When the phone is idle, press the round MENU button to enter the configuration menu.
• Navigate to the menu options. Press the arrow keys up/down/left/right to navigate to the menu options.
• Enter/Confirm selection. Press the round MENU button or “Select” Softkey to enter the selected option.
• Exit. Press “Exit” Softkey to exit the previous menu.
• Return to Home page.

In the Main menu, press Home Softkey to return home screen.

In sub-menu, press and hold “Exit” Softkey until Exit Softkey changes to Home Softkey, then release the Softkey.

• The phone automatically exits MENU mode with an incoming call, when the phone is off-hook or the MENU mode if left idle for more than 60 seconds.
• When the phone is idle, press and hold the UP-navigation key for 3 seconds to see the phone’s IP address, IP setting, MAC address, and software address.

The MENU options are listed in the following table.

Table 15: Configuration Menu

The following picture shows the keypad MENU configuration flow:

Characters Input

The GRP261x/GRP2624/GRP263x/GRP2670/GRP2650 keypad can be used by tapping on an input field. GRP261x/GRP2624/GRP263x/GRP2670/GRP2650 keypad has 4 modes “123”, “ABC”, “abc” and “1Bc”. The default mode is “1Bc”.

• “123” Mode: This mode allows to enter digits and . only.
• “ABC” Mode: This mode allows to enter capital letters, digits, and symbolic characters.
• “abc” Mode: This mode allows to enter small letters, digits, and symbolic characters.
• “1Bc” Mode: This mode allows to enter capital letters, small letters, digits, and symbolic characters.

The following table describes the allowed characters for each key.

MPK LCD

The GRP2614/GRP2616 supports MPK LCD with 8 physical MPKs and 3 pages, allowing to configure up to 24 fully programmable phone extensions to the phone.

The MPKs can be configured via:

• Web GUI Settings 🡪 Programmable Keys 🡪 Physical Multi-Purpose Keys.
• Or from the phone directly; by pressing and holding for 5 seconds the MPK button to configure. The phone LCD and MPK LCD will display related settings as shown below:

After finishing the configuration, press the Left or Right button at the bottom to browse all the MPK’s status on the different pages.

For more information, please refer to the admin guide:

https://documentation.grandstream.com/knowledge-base/grp261x-grp262x-grp263x-series-administration-guide/

TELEPHONY FEATURES

Make Phone Calls

Handset, Speaker, and Headset Mode

The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 allows users to switch between handset, speaker, or headset when making calls. Press the Hook Switch to switch to the handset; press the Headset button to switch to the headset, or press the Speaker button to switch to the speaker.

Multiple SIP Accounts and Lines

GRP2612/GRP2612P/GRP2612W/GRP2612G support up to 2 SIP accounts with 4 line keys; GRP2613 supports up to 3 SIP accounts with 6 line keys and GRP2614 supports up to 4 SIP accounts with 4 line keys. GRP2615 supports up to 5 SIP accounts with 10 line keys. GRP2616 supports up to 6 SIP accounts with 6 line keys, GRP2624/GRP2634 supports 4 accounts and 8 lines, GRP2670 supports 6 SIP accounts with 12 lines and GRP2650 supports 6 SIP accounts with 14 lines. Each account is capable of independent SIP server, user, and NAT settings. Each of the line buttons is “virtually” mapped to an individual SIP account. In the off-hook state, select an idle line and the dial tone will be heard. 

To make a call, select the line you wish to use. The corresponding LINE LED will light up in green. The user can switch lines before dialing any number by pressing the LINE buttons.

For example: If 2 independent accounts are registered on GRP261X/GRP2624/GRP263x/GRP2670/GRP2650, when LINE 1 is pressed, the LINE 1 LED will light up in green. If LINE 2 is pressed, the LINE 2 LED will light up in green and the subsequent call will be made through SIP account 2.

Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the phone will flash the other available LINE in red. A line is ACTIVE when it is in use and the corresponding LED is red.

Completing Calls

There are several ways to complete a call.

• On-hook dialing. Enter the number when the phone is on-hook and then send it out.

1. When the phone is idle, enter the number to be dialed out;
2. Take the handset off-hook, or Press the Speaker button, or Press the Headset button with the headset plugged in, or Select an available LINE key.
3. The call will be dialed out.

• Off-hook and dial. Off-hook the phone, enter the number, and send it out.

1. Take handset off-hook; or
   • Press the Speaker button; or
   • Press the Headset button with the headset plugged in; or
   • Press an available LINE key to activate the speaker;
2. You shall hear dial tone after off-hook;
3. Enter the number;
4. Press SEND, * or # keys to dial out.

• Predictive dialing. When dialing numbers, based on the entered digit or digits, the phone will predict and list the candidates of the target number.

If the target number is already saved in the phonebook, when entering the first several digits, the phone will display a list of matching numbers. If the target number appears on the list, the user could select the number using the Up/Down key and dial out. GRP261X/GRP2624/GRP2634 has a predefined call feature code (the first digit is *). When the user enters * as the first digit of the target number, the phone will list all the available feature codes.

• Redial. Redial the last dialed number.

1. Take handset off-hook; or
   • Press the Speaker button; or
   • Press the Headset button with the headset plugged in; or
   • Press an available LINE key to activate the speaker; or
   • When the phone is in an idle state;
2. Press SEND key or the REDIAL softkey.

• Via Call History. Dial the number logged in the phone’s call history.

1. Press the MENU button to bring up the main menu then enter Call History; or
2. Press the “History” soft key when the phone is in an idle state;
3. Select the entry you would like to call using the navigation arrow keys;
4. Press SEND button to dial out.

• Via Phonebook. Dial the number from the phonebook.

1. Press the MENU button to bring up the main menu then enter Contacts; or
   Press the Contacts button;
2. Enter Local Phonebook/ Broadsoft Phonebook using the navigation arrow keys;
3. Select the contact you would like to call
4. Press SEND button to dial the selected contact.

• Speed Dial from Line Key. Dial the number configured as Speed Dial on Line Key.

1. Go to the phone’s Web GUI🡪Settings🡪Programmable Keys, and configure the Line Key Mode as Speed Dial. Select the account to dial from, and enter the extension number to be dialed out in Value. Click on “Save VPK” at the bottom of the Web GUI page;
2. Off-hook the phone, or directly press the Speed Dial key to dial out.

• Call Return. Dial the last answered call.

1. Go to the phone’s Web GUI🡪Settings🡪Programmable Keys, and configure the Line Mode as Call Return. Select the account to dial from, no Value must be set for Call Return;
2. Off-hook the phone, or directly press the Call Return key to dial out.

• Via Paging/Intercom.

1. Take handset off-hook; or
   • Press the Speaker button; or
   • Press the Headset button with the headset plugged in; or
     Press an available LINE key to activate the speaker;
2. You shall hear dial tone after off-hook;
3. Press the MENU button to switch from “Dialing” to “Paging” (top left of the LCD screen);
4. Enter the number;
5. Press SEND, * or # keys to dial out.

Making Calls Using IP Addresses

Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls can be made between two phones if:

• Both phones have public IP addresses; or
• Both phones are on the same LAN/VPN using private or public IP addresses; or
• Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

To make a direct IP call, please follow the steps below:

1. When the phone is at an idle state, press any number key or * key to bring up “On-hook Dialing” page;
2. Press round MENU key or “DirectIP” softkey
3. Input the target IP address (Please see the example below);
4. Press the “Dial” softkey to dial.

For example:

If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), and the # key represents the colon (:).

When only dialing the IP address (example: 192*168*1*60) the call will automatically go through the default port 5060.

Answering Phone Calls

Receiving Calls

• Single incoming call.

The phone rings with the selected ring tone. The corresponding LINE key will flash in red. Answer call by taking the handset off-hook, or using Speaker/Headset, or pressing the flashing LINE key;

• Multiple incoming calls.

When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). The other LINE key will flash in red. Answer the incoming call by pressing the flashing LINE key. The current active call will be put on hold automatically.

• Ring Group Call

If the phone is a member of a Ring Group when the SIP server receives a call to the Ring Group extension, all the phones will start ringing, once a phone answers the call, a missed call notification will be showing on all the other phones. The GRP261X/GRP2624/GRP263x

/GRP2670/GRP2650 Series support reason header, which allows the phones not to log a missed call if it is answered elsewhere. The following message will be included in the CANCEL SIP message received by phone for notifying it that another user answers the call.

Reason: SIP; cause=200;text=”Call completed elsewhere”

Do Not Disturb

Do Not Disturb can be enabled/disabled from the phone’s LCD by following the steps below:

1. Press the Menu button and select “Preference” using navigation keys;
2. Press the Menu button again to get into Preference options;
3. When “Do Not Disturb” is highlighted, press the Left/Right key to disable/enable DND;
4. Press the “Save” softkey to save the change

Users could also enable/disable DND quickly by pressing the Mute button

• Block/Allow listing: If the contact number belongs to the Blocklist group, the call from that number will always be blocked. If the contact number belongs to the Allowlist group, the call will be allowed even in DND mode.

This can be configured from the web GUI, under “Application 🡪 Contacts” by adding a user into either the “Blocklist” or “whitelist” group as shown below:

Or from the phone’s LCD under Menu 🡪 Contacts 🡪 Local Phonebook as shown below:

Call Hold

Place a call on hold by pressing the HOLD button . The active LINE key will blink in green.

Call Transfer

GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 series support Blind Transfer and Attended Transfer. This feature can be disabled from the web GUI menu under “Settings 🡪 Call features 🡪 Disable Transfer”.

• Blind Transfer:

1. During the first active call, press TRANSFER and dial the number to transfer to;
2. Click “Blind Transfer” softkey to complete the transfer of the active call.

• Attended Transfer:
• When set to “Static”

1. During the first active call, open a new LINE
   The first call will be automatically put on hold
2. Enter the number for the second call in the new line and establish the call;
3. Press TRANSFER;
4. Press the other LINE key, which is on hold to transfer the call.

• When set to “Dynamic”

1. During the first active call, press TRANSFER.
2. A new line will be brought up and the first call will be automatically placed on hold;
3. Dial the number and press “AttTrnf” soft key to make a second call.
4. Press TRANSFER again. The call will be transferred.

 

• Clicking the Red highlighted “Transfer” Key would force a Blind Transfer.

Target Selection

Using the target selection feature, users can use the following function:

1. Add a new softkey “Target” under the transfer/conference LCD action screen.
2. When clicking on the softkey, it will take the user to a target selection page in which the user can choose other possible transfer/conference targets (e.g. Local/BS Phonebook, Local/BS Call Logs, LDAP…)
3. When accessing the Local/BS Phonebook and Local/BS Call History page, the softkey will show limited options (e.g. Dial) if the phone is in a busy state to make it easier for users to perform the dialing task.
4. When accessing Smart VPK List, the phone will display the list of the VPK targets which are allowed to be used as the transfer/conference target based on the current account.
5. When accessing Line, the phone will list the lines which are available for transfer/conference.

Example:

• Under Transfer screen:

A new softkey “Target” is added under the transfer/conference action page.

Users can use navigation keys to select a target from the list and use the Menu button or “Select” softkey to dial out. By selecting Local/Broadsoft Phonebook, Local/Broadsoft Call Log, or LDAP Directory,
LCD will display the according screen page with limited options (e.g. Dial) to make it easier for users to perform the dialing task.

Transfer Information:

The phone displays Transfer information so users can see who transferred the call…

Conference Call

3-way conferencing

GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614/GRP2615/GRP2616 can host a 3-way conference call with other parties (PCMU/PCMA) while GRP2624, GRP2634, GRP2670, and GRP2650 can host a 5-way conferencing. Users can disable/enable the conference call feature from the phone’s web GUI under the menu Settings 🡪 Call features 🡪 Disable Conference.

• Initiate a conference call:

1. Establish calls with 1 or 2 parties respectively;
2. While 1 call is active, the other call will be put on hold with its LINE key blinking in green;
3. Press the CONF key;
   • On the GRP2613: Click on “ConfCall” SoftKey
4. The conference will be established after pressing the desired LINE key on hold;
   • On the GRP2613: Press the “UP arrow” key. Then, click on “ConfCall” SoftKey.

• Cancel Conference:

1. If after pressing the CONF key, the user decides to cancel the conference, press the “Cancel” soft key or the current active LINE key (LED in solid green);
2. This will resume the 2-way conversation with the current line.

• Kick:

Users can remove an extension from the ongoing conference by pressing the “Kick” soft key, specifying which extension/number to be kicked out then clicking on the “Submit” soft key.

• Split and Re-conference:

1. During the conference, press the HOLD key. The conference call will be split, and the calls will be put on hold separately with the LINE keys blinking in green;
2. Press a LINE key to resume the 2-way conversation;
3. If users would like to re-establish conference call. Press the “ReConf” softkey right after the conference call is split

• End Conference:

1. Press the HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or
2. Users could press the “EndCall” softkey or simply hang up to terminate the conference call.

Easy Conference Mode

GRP2612/GRP2612P/GRP2612W/GRP2612G/GRP2613/GRP2614/GRP2615/GRP2616/GRP262/GRP2634/GRP2670/GRP2650 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference.

• Initiate a conference call.

1. Establish 1 call;
2. Press the CONF key and a new line will be brought up using the same account;
3. Dial the number and press SEND key to establish the second call;
4. Press the CONF key or press the “ConfCall” softkey to establish the conference.

• Split and Re-conference.

1. During the conference, press the HOLD key. The conference call will be split and both calls will be put on hold separately with 2 LINE keys blinking in green;
2. Press a LINE key to resume the 2-way conversation;
3. If users would like to re-establish a conference call, before 1 separate LINE is selected, press the “ReConf” softkey right after the conference call is split.

• Cancel Conference.

1. If the user decides to cancel the conference after establishing the second call, press the “EndCall” softkey instead of the “ConfCall” softkey/CONF key;
2. This will end the second call and the screen will show the first call on hold.

• End Conference.

1. Press the HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or
2. Users could press the “EndCall” softkey or simply hang up to terminate the conference call.

For more information, please refer to the admin guide.
https://documentation.grandstream.com/knowledge-base/grp261x-grp262x-grp263x-series-administration-guide/

UCM Conference

Participate in UCM Conference Room

Users could dial the UCM conference room extension to join the conference. If a password is required, enter the password to join the conference either as a normal user or as an administrator.

• Follow the Interactive Voice Response (IVR) instructions.

Conference Call Menu (CCM)

During a UCM conference, only conference Administrators can press on the ConfRoom softkey to view/invite members, bridge conference, remove the bridge, mute, unmute and lock the conference.

Conference Call Operations

• Invite User:

Press the Invite softkey, specify the target extension number then click OK. The phone will note the operation by displaying [Join User_Extension] on the conference home screen.

• Kick User:

Select the user’s extension then press Kick. The phone will note the operation by displaying [Exit User_Extension] on the conference home screen. Then the user won’t be available on the Conference Room Participants List.

• Mute/Unmute User:

Select the user’s extension then press Mute. The phone will note the operation by displaying [Exit User_Extension] on the conference home screen. But the user will still be available on the Conference Room Participants List.

An Unmute softkey will show to cancel the operation.

• Conference Bridge:

To bridge another conference, enter the conference number and password and a Bridge request will be sent.

• More:

Press […] for more conference room operations. Users can choose to Lock/ Unlock the conference, Kick All, or Mute/ Unmute All participants.

Call Forwarding

Under Menu (OK) 🡪 Phone 🡪 Call Features 🡪 Account X.

• When disabled the LCD screen will look like the following figure:

• When the feature is enabled, the phone’s LCD screen will show the following figure.

• When forwarding a call, the recipient will display a “diverted from” message.

• A Call Forward using BLF can also be performed by pressing the BLF key set on VPK/MPK as a forward destination. You only need to Subscribe to a valid BLF and press Forward Key then the BLF key to perform the call forward.

Voice Mail

A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Check the voicemail box to retrieve the message by entering the voice mail number of the server; Or by pressing the Voicemail button; or from the Phone’s Menu > Messages > Voice Mails

Virtual Voice Mail

With this feature, the phone downloads the voicemail into a .wav file and stores it. Users don’t have to dial feature codes and go to the BroadSoft server to listen to their voice mails. Also, they can pause/resume their voicemail messages at any time they want.

For more information, please refer to the admin guide.
https://documentation.grandstream.com/knowledge-base/grp261x-grp262x-grp263x-series-administration-guide/

Instant Messages

The GRP2612/GRP2612P/GRP2612W/GRP2612G/GRP2613/GRP2614/GRP2615/GRP2616/GRP2624/GRP2634/GRP2670/GRP2650 allows users to send instant messages through the phone’s LCD. Under MENU (OK) 🡪 Messages 🡪 Instant Messages

Users can press the “New” soft key, then specify the Account, the recipient, and the contents of the IM.

After pressing the “Send” soft key, a “Sent successfully” message will pop up to indicate that the operation was successful.

Call Features

The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward, etc.

Table 15: Call Features

Users may proceed as below:

1. Dial Star key (*): A list of all available feature codes will be displayed on the screen

2. Browse the codes using the UP/Down arrow keys

3. Select an option by pressing the MENU key; Or,

Click “Dial” Softkey.

ADVANCED FEATURES

Virtual Multi-Purpose Keys

Web UI Configuration

Users can find the Virtual Multi-Purpose Keys (VPK) configuration under the phone’s web UI🡪Settings🡪Programmable Keys🡪Virtual Multi-Purpose Keys tab. It is recommended to select “Reset” on this page before configuring VPK here. By default, all fixed VPKs are listed.

Click on “Edit VPK” for the line (fixed VPK) you would like to configure. A new window will pop up for VPK configuration. Users can configure Mode, Account, Description, and Value for the VPK. Up to 33 mode options can be selected for the VPK. Once done, press “Save” on this window and press “Save VPK” on the bottom of the Virtual Multi-Purpose Keys page again to apply the changes.

If users would like to configure more VPKs than the ones displayed on the page, they can click on “Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 30 mode options.

P-Value for VPK Mode in String Format:

Table 16: VPK Modes in String Format

The string could be capital or lower-case letters, but there must be no “space” in between. For example, in the cfg.xml, “Transfer” or “transfer” is the same as “8”, it will configure Virtual Multi-Purpose Key 3 as transfer mode.

LCD Indication and Configuration:

The configured fixed VPKs are displayed next to the corresponding line. If dynamic VPKs are configured, the users can see a page number shown on the bottom left corner of the LCD.

The following figures show page 1 and page 2 of the VPKs on LCD. Pressing the “RIGHT” arrow key will switch to the next page; pressing the “LEFT” arrow key will switch back to the previous page.

The users could also edit and add VPK from LCD.

1. To edit (fixed) VPK, press and hold the line key for about 4 seconds, and a configuration window will pop up for the user to configure.
2. To add (dynamic) VPK, press and hold the RIGHT arrow key for about 4 seconds, and a configuration window will pop up for the user to configure.
3. During a call, when the phone is on the call screen users can press and hold the VPK for 3 seconds to display the whole description label, to switch back the users can wait for 5 seconds or press the VPK again.

Up to 33 modes can be supported on fixed VPK and up to 30 modes can be supported on dynamic VPK. Each mode is indicated by a different icon on the LCD and the icon will be different when in different states.

Please find the icon indications below for different modes of VPK:

Table 16: VPK Modes Icon Indications

When the user is on the call screen (during a call), he can press the Right/Left arrow key to toggle between screens and choose which VPK to use.

Predictive Dialing

Search in Call History

Functionality

If the user dials digits matching some call history entries, a list of entries should be displayed with corresponding names.

Search in Broadsoft Directories

Web configuration

Users can configure Broadsoft XSI directories correctly from Web GUI under External Service 🡪 Broadsoft Xsi.

Functionality

The phone can predict possible contact information from Broadsoft XSI directories when users dial a number. Users can select from the list of predicted numbers that will show if Broadsoft XSI directory information is loaded after pressing the related number

VPK Paging Support inside the LCD Call Screen

Users can use their preconfigured VPK mode while on the call screen. Such as Speed Dial, BLF…, as shown in the figure below:

Active VPK Page

If “Active VPK page” is enabled, when a monitored BLF number is called, the LCD screen will indicate the VPK Page that contains the VPK key as below

You can see the page number blinking in red, which means that this page is an active VPK page. Users can Enable/Disable this option under device web UI 🡪 Settings 🡪 Call Features

Line Switching in Call Screen

When having two lines (or more) active users will be able to switch between the calls by pressing up/down, arrow keys, this will allow users to manipulate calls through the phones arrow keys as shown below:

Shared Call Appearance (SCA)

The GRP2612/GRP2612P/GRP2612W/GRP2612G/GRP2613/GRP2614/GRP2615/GRP2616/GRP2624/GRP2634/GRP2670/GRP2650 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line.

To enable the shared call appearance, the user needs to register the shared line account on the phone. In addition to configuring the SCA parameters under Settings 🡪 Programmable Keys on the web UI and setting the line key mode as “Shared Line”.

For more information please refer to the SCA guide:

https://www.grandstream.com/hubfs/Product_Documentation/GXP_BS_SCA_conf_Guide.pdf?hsLang=en

Configuring Eventlist BLF

Grandstream GRP261X/GRP2624/GRP2634/GRP2670 Carrier-Grade IP Phones support both Grandstream UCM Busy Lamp Filed and Event List BLF features and allows end-users, such as attendant, to monitor the call status of users in the list. GRP261X/GRP2624/GRP2634 supports this feature by sending out the subscription request to the UCM and changing the indicator status of the Line keys, MPKs, or virtual MPKs that are associated with the monitored users.
Additionally, the phone is also able to display the original caller’s call ID and to pick up the calls to the monitored extensions by using a pre-defined feature code called BLF- Call-pickup Prefix.

For more details on the Eventlist BLF configuration guide, please refer to:

https://documentation.grandstream.com/knowledge-base/how-to-configure-eventlist-blf/

Screenshots

Users can take screenshots of the GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 Screen, by pressing and holding the “HOLD” key and then the “MENU” key, the output will be shown on the phone’s Web GUI under “Status 🡪 System Info” as shown in the figure below:

• Users can “Download” and then view the screenshot.
• Users can clear the available Screenshots by pressing “Start”

Diagnosis

Users could access the factory functions menu in order to diagnose the phone’s hardware/software. To do so please access to LCD menu under System 🡪 Factory Functions or use the shortcut by pressing the “HOLD” Key and the “Up-arrow” key at the same time.

These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, LCD and certificates verification …etc.

CONTACTS

Local Contacts

Users can manage contacts by adding, deleting, and modifying single contacts, downloading contacts from HTTP/TFTP server, importing contacts from external storage, and exporting contacts to external storage.

For more details please refer to the admin Guide:

https://documentation.grandstream.com/knowledge-base/grp261x-grp262x-grp263x-series-administration-guide/

Add a single Contact

On the Local Contacts menu, select Local Phonebook then press the “New” soft key. The phone will display the following:

Input the contact details then press “Save” soft key. The new contact will be added to your local phonebook.

Phonebook

XML Phonebook syntax

Users can add contacts using the below syntax in the phonebook.xml file:

<AddressBook>
<Contact>
<id>1</id>
<FirstName>abc</FirstName>
<LastName>def</LastName>
<JobTitle>jobtitle</JobTitle>
<Frequent>0</Frequent>
<Phone type="Work">
<phonenumber>1111</phonenumber>
<accountindex>0</accountindex>
</Phone>
<Phone type="Home">
<phonenumber>2222</phonenumber>
<accountindex>0</accountindex>
</Phone>
<Phone type="Mobile">
<phonenumber>3333</phonenumber>
<accountindex>0</accountindex>
</Phone>
<Primary>1</Primary>
<Department>department</Department>
<Job>job</Job>
<Title>title</Title>
<Company>company</Company>
</Contact>
</AddressBook>

Download/Upload XML Phonebook from Web UI

From the phone’s web interface under Application 🡪 Contacts 🡪 Phonebook Management, Use the button “Download” to retrieve the XML phonebook currently configured on the phone. Press the button “Upload” to choose your XML phonebook to upload to the phone.

On the LCD screen, under Contacts. The phone will display the following:

Users can also input the “Company”, “Title”, and “Job” fields on the phonebook.xml like in the previous example or through the phone’s LCD by pressing the “Edit” soft key, as below:

Dialed Numbers Filtering

After downloading the phonebook, when dialing a number from the contacts, the number may include special characters such as “()”, “- “, or space in between numbers.

When pressing the Dial softkey, the phone will filter the special characters and make the calls send out properly.

Contact search mode

Quick Match

The quick search feature allows users to search parts and strings of the entries. For instance, if users only remember the first name, last name, or parts of the name/phone number, they can use the string in the search bar as displayed in the following screenshots:

Exact Matching

Users can search their contacts using alphabets in the exact mode which allows them to find their contacts even if they forget the numbers. To perform this type of search, make sure that the search type is set to “ExactMatch” as shown in the following figure, then you can enter the exact name of the contact for lookup.

LDAP

Functionality

Users can search contacts on the LDAP server from Contacts Menu, under LDAP Directory. This option can be configured under device web UI 🡪 Phonebook 🡪 LDAP. For further information, please refer to the admin guide.

Broadsoft Directories

Functionality

Users can also search from the Broadsoft directories by entering target content in the search form. This option can be configured under device web UI 🡪 Settings 🡪 Broadsoft. For further information, please refer to the admin guide.

CALL HISTORY

Local Call History

There are five different categories in the local call history. Users could use the navigation keys to browse call logs:

• All :
• Missed :
• Dialed :
• Answered :
• Transferred :

• Dial: Tap on one of the call history entries to call this number directly. The phone will use the same account as the call log when dialing out.
• Delete: Select an entry then press the “Delete” soft key
• DeleteAll: Clear the call history

Missed Calls Indication

When users miss a call, the GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 will show the notification on the LCD screen as shown below:

Users have the option to return the call immediately by clicking the “CallReturn” Softkey.

CONNECTING TO DEVICES

EHS Headset

The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 supports a normal RJ11 headset and Plantronics EHS headset.

To use the Plantronics EHS headset, go to the web GUI🡪Settings🡪Audio Control: Headset Type. Select “Plantronics EHS” then reboot the phone.

1. Connect EHS Headset (Plantronics) to the phone. Insert headset connector into the RJ11 headset port on the back of GRP261X/GRP2624/GRP263x/GRP2670/GRP2650.
2. To use headset mode, press the headset button . A headset icon will show on the LCD.

Bluetooth

GRP2614/GRP2615, GRP2616, GRP2624, GRP2634, GRP2670 & GRP2650 are also capable to connect to Bluetooth devices. supporting Bluetooth version 5. Users could connect to cellphones (supporting Bluetooth) via hands-free mode or use a Bluetooth headset for making calls.

To connect to a Bluetooth device, turn on the Bluetooth radio first. The first time when using a new Bluetooth device with the GRP2614/GRP2615, GRP2616, GRP2624, GRP2634, GRP2670 & GRP2650, “pair” the device with the phone so that both devices know how to connect securely to each other. After that, users could simply connect to a paired device.

Bluetooth-related settings are under the Phone’s LCD Menu 🡪 System 🡪 Bluetooth.

There are two ways to pair the GRP2614/GRP2615/GRP2616/GRP2624/GRP2634/GRP2670 using the Bluetooth feature:

• From the GRP2615/GRP2614/GRP2616/GRP2624/GRP2634/GRP2670

1. Select “Start Scan” to search nearby Bluetooth devices

2. Choose a device then select “Pair”. The phone will then start the pairing process

3. If the pairing succeeds, users will see “Connected” next to the name of the Bluetooth device.

• From a Bluetooth different device:

1. Make sure the Bluetooth is powered on and shows “Discoverable” under “Bluetooth status”

2. Press “YES” to accept the pairing request

Wi-Fi

To connect these models to a Wi-Fi Network through the keypad menu. Please follow the below steps:

1. On LCD MENU, navigate to System 🡪 Wi-Fi settings.

2. Set Wi-Fi to “Enabled” and press the “Save” button.

3. Select “Scan”.

The device will automatically start scanning for Wi-Fi access points within the range

4. A list of available Wi-Fi networks will be displayed. Select the desired network,

5. If required, enter the password to connect.

6. An incorrect password will trigger an error message “Cannot connect to the selected network”.
– If the connection is successful a “Wi-Fi NetWork Connected” message will display on the screen

7. Check the Wi-Fi icon on the idle screen to verify if the Wi-Fi network is properly connected.

8. A new section “Current Connection” will show under System 🡪 Wi-Fi settings.

9. Selecting “Scan”, Users may choose to “Forget” the current connection and establish a new one.

RESTORE FACTORY DEFAULT SETTINGS

Restore factory settings using the LCD menu

Please follow the instructions below to reset the phone:

1. Press the MENU button to bring up the keypad configuration menu.
2. Select “System” and enter.
3. Select “Operations – Factory Reset”.
4. A warning window will pop out to make sure a reset is requested and confirmed.

Press the “Yes” Softkey to confirm and the phone will reboot, or “No” Softkey to cancel the Reset.

CHANGE LOG

This section documents significant changes from previous versions of user manuals for GRP261X/GRP2624/GRP263x/GRP2670/GRP2650. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Firmware Version 1.0.9.83

• Added the ability to connect to the pre-configured default SSID “wp_master” on Wi-Fi supported models [Wi-Fi]

Firmware Version 1.0.9.74

• Added a softkey to toggle displaying or hiding the WIFI password when inputting the field.[WI-FI]
• Added support for Greek LCD strings.
• Improved Japanese LCD strings.
• Added Energy saving Icon Definition [GETTING TO KNOW GRP261X/GRP2624/GRP2634/GRP2650]
• Added support for DTMF hard key press to the command element.

Firmware Version 1.0.9.22

• Added support for GRP2650.
• Modernized the look of the Web UI.
• Added the ability to send DTMF while the DUT has a call waiting on screen. [Receiving calls]

Firmware Version 1.0.7.33

• No major changes.

Firmware Version 1.0.7.25

• No major changes.

Firmware Version 1.0.7.23

• No major changes.

Firmware Version 1.0.7.22

• No major changes.

Firmware Version 1.0.7.19

• Added “Yerevan” to GMT+04:00 Timezone.
• Added option to disable all Local Call Features except Call Forwarding and DND.
• Added support for additional display headers: P-Served-Application and P-Served-User.

Firmware Version 1.0.5.93

• Added ability to end the call on hold without having to resume it first [End call]
• Added ability to display the entire VPK description label by holding the VPK for 3 seconds when in call [VPK description LCD display]
• Added a voicemail notification popup when receiving a new voicemail message or after reboot/reset if there are new(or not played) voicemail messages [VM notification]

Firmware Version 1.0.5.67

• No major changes.

Firmware Version 1.0.5.48

• No major changes.
• This is the initial version for GRP2624/GRP2634.

Firmware Version 1.0.5.45

• No major changes.

Firmware Version 1.0.5.44

• No major changes.

Firmware Version 1.0.5.36

• Added support for a power-saving feature of turning off the LCD display automatically according to a configurable schedule. [Office Hours]
• Added support for a power-saving feature of turning off the LCD display automatically according to a timer when not during office hours. [Power Saving Timeout]

Firmware Version 1.0.5.33

• Extended the amount of text that can be displayed on the Extension label.
• Added support for disabling the feature of selecting an account from LCD. [Multiple SIP Accounts and Lines]

Firmware Version 1.0.5.15

• Added ability to configure Headset TX/RX gain on LCD. [Audio]

Firmware Version 1.0.3.6

• No major change.

Firmware Version 1.0.1.23

• No major change.

Firmware Version 1.0.1.17

• No major change.

Firmware Version 1.0.1.7

• Added support for GRP2616.
• Added support for GRP2615.
• Added support of Bluetooth handsfree feature. [Bluetooth]
• Improved Features of blocklist and allowlist in Contact. [Block/Allow Listing]

Firmware Version 1.0.0.31

• Added support for more MPK/VPK modes [VIRTUAL MULTI-PURPOSE KEYS]
• UCM conference room updates [UCM CONFERENCE]

Firmware Version 1.0.0.16

• This is the initial version for GRP261X.

EXPERIENCING GRP261X/GRP2624/GRP263x/GRP2670/GRP2650

Please visit our website: https://www.grandstream.com to receive the most up-to-date updates on firmware releases, additional features, FAQs, documentation, and news on new products.

We encourage you to browse our product-related documentation, FAQ, and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.

Our technical support staff is trained and ready to answer all your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support.

Thank you again for purchasing the Grandstream IP phone, it will be sure to bring convenience and color to both your business and personal life

GNU GPL Information

GRP261X/GRP2624/GRP2634/GRP2670/GRP2650 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL-related source code can be downloaded from the Grandstream website from:
https://www.grandstream.com/hubfs/Product_Documentation/GRP261X/GRP2624/GRP2634_gnu_gpl.zip

U.S. FCC Part 68 Regulatory Information

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains, among other information, the ACTA registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total REN’s contact the telephone company to determine the maximum REN for the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right the file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact (Agent in the US):
Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: 1-617-5669300
Fax: 1-617-2491987

If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.

U.S. FCC Part 15 Regulatory Information

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator& your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Directive 2014/53/EU Regulatory Information

This applies to GRP2612W/GRP2614/GRP2615/GRP2616 only

Caution: Exposure to Radio Frequency Radiation

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body.

CE Authentication

Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W, GRP2614, GRP2615 and GRP2616 are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
https://www.grandstream.com/support/resources/

Copyright

©2022 Grandstream Networks, Inc. https://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

Grandstream is a registered trademark and the Grandstream logo is the trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.