What happens if my UCM RemoteConnect plan expires?
The UCMRC plan will be downgraded to the Basic tier. Due to many differences between tiers, several scenarios may occur. Please see the following questions to see which are applicable to you.
- What happens when a remote call exceeds the maximum duration?
- Since the Basic RemoteConnect plan has a call duration limit, remote calls that reach that limit will automatically be ended.
- What happens to files in cloud storage if the size of all my files exceeds the plan’s cloud storage capacity?
- 7 days after a plan’s expiration date, files will be deleted starting from the oldest uploaded files until total file size is under the plan’s assigned storage capacity. Since Basic plan does not include cloud storage, all files stored in cloud storage would be deleted. It is highly recommended for users to back up their files before this occurs.
- If users have allocated part of their cloud storage space for the Cloud IM service, the Cloud IM service would not work after the plan has expired.
- What happens to the UCM extensions that have been synced to GDMS after plan expiration?
- If the user needs to synchronize the extensions in the UCM device to the GDMS platform, the user needs to access the UCM Web UI -> RemoteConnect -> Plan Settings and enable the “SIP Extension Sync” option.
- The UCM’s “SIP Extension Sync” functionality will no longer work. Any newly created UCM extensions will not be synced to GDMS. However, previously synced extensions will remain on GDMS.
- Will call quality information still be reported to GDMS after plan expiration?
- For the phone which has been associated to the GDMS platform, if the user has assigned the SIP extension (which is synchronized from the UCM device) to the phone, the call quality will be reported to the GDMS platform, but the voice content will not be collected. The supported models contain HT8xx, GXV33xx, and GRP260x series.
- Basic plan does not support call quality reporting and statistics. Endpoints will no longer report call quality data to GDMS after plan expiration.
- Can I still receive UCM call statistics report emails?
- While users will still be able to receive UCM call statistics report emails, the reports will no longer contain statistics on Peak UCMRC Registrations, Peak Local Registrations, and Call Type data after plan expiration.
- Can I still receive UCM alert notifications on GDMS after plan expiration?
- Since this functionality is not supported on the Basic plan, GDMS will no longer sync UCM alerts after plan expiration.
- Can I still receive UCM alert notifications via SMS after plan expiration?
- SMS alert notifications are only available in North America and is supported only in the Business and Enterprise plans. After plan expiration, GDMS will no longer sync UCM alerts.
- Can I still use my custom domain after plan expiration?
- After plan expiration, the custom domain will no longer be accessible, and Wave and SIP endpoints will not be able to register to it. 7 days after plan expiration, the custom domain information will be deleted.
- Will the custom company logos and name still be displayed on UCM web UI, UCM emails, and Wave interface after plan expiration？
- After plan expiration, users will no longer be able to view and customize the company logo and name displayed on the UCM web UI, UCM emails, and Wave interface.
- Can I still use the Cloud IM service after plan expiration?
After plan expiration, a UCM device will still retain Cloud IM service and data for 30 days. One of two scenarios may occur:- If the plan is renewed or upgraded within 30 days, the Cloud IM service will resume uninterrupted, and all messages and file data will be kept.
- If the plan is not renewed or upgraded within 30 days, all IM data such as messages and shared files will be deleted. This data cannot be recovered after deletion.
- Can I still use WebRTC trunks after plan expiration?
- The Basic plan does not support WebRTC trunks. After plan expiration, the WebRTC trunk URL will no longer be accessible.
- Can I still use the 3rd party add-ins (CRM add-ins) in Wave after plan expiration?
- The Basic plan does not support the Wave CRM add-ins. After plan expiration, users will no longer be able to use these add-ins.
- If UCM RemoteConnect plan is used in HA deployment, can I still use the HA function after the plan expires?
- To use the HA feature, users will need to purchase the same UCM RemoteConnect plan for both UCM devices. If one of the UCM device’s RemoteConnect plan expires, the HA relationship between the UCMs will no longer be valid on GDMS.
- If the Standby UCM’s RemoteConnect plan expires first, this may cause some abnormalities to occur. For example, the standby UCM’s cloud storage and its data will no longer be accessible. If this Standby UCM is switched to the Active role, it would not be able to access the benefits and features of its former RemoteConnect plan.
- Can I still manage UCM devices through the GDMS mobile app after plan expiration?
- The Basic plan does not support remote management of UCM devices through the GDMS mobile app. After plan expiration, users would no longer be able see and manage the corresponding UCM in the Device List under the GDMS mobile app.
- My plan has been downgraded to the Basic plan, when I am using the public IP address of the UCM630x in the Wave client for login and making calls, will it still be counted by the RemoteConnect service?
- After the paid plan expires, if the Wave client is using the public IP address of the UCM630x as the SIP server, the login operation will not be counted as a remote registration, but if the user makes a call with the Wave application the call will be counted as a remote session unless the user disables the option “Media NAT Traversal Service” in the UCM630x. The UCM630x administrator needs to disable the “Media NAT Traversal Service” option on the UCM630x Web UI -> RemoteConnect -> Plan Settings, so that the call will not be counted as a remote session which means the call will not be counted by the current RemoteConnect service.
- After the UCM RemoteConnect plan expires, if I use an IP phone (non-Wave client) to register to the extension in the UCM630x through its public IP address and make calls, will the calls be counted as remote sessions?
- No. No matter whether the option “Media NAT Traversal Service” is enabled or not, the registration operation and call operation will not be counted by UCM RemoteConnect service even though the client is using the public IP address of the UCM630x as the SIP server. However, the user may encounter the media NAT traversal problem and the voice may be blocked. The user can configure the STUN/TURN server by self for the IP phone (non-Wave client) to resolve this issue. If the addresses are provided by UCM RemoteConnect service, the call (with the non-Wave client) will still be counted as a remote session.
