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GWN.Cloud Application for iOS - User Manual

  • Updated on February 22, 2022

WELCOME

Thank you for using GWN Cloud Application for iOSTM. GWN Cloud app is developed to manage the network-based APs at anytime from anywhere with iOSTM devices. This free app links seamlessly with APs registered in your GWN Management Platform (GWN.Cloud or GWN Manager) and allows users to conveniently monitor and manage the wireless network established by GWN APs. The GWN Cloud App extends web features to iOSTM device to allow you to manage the network and be productive while on-the-go: monitor Network/AP/Client status in different time periods, receive alert information as soon as alert event occurs, add AP to the network via phone camera scanning or manually fill in AP MAC and its corresponding password, monitor AP details including usage, event log and AP information, support AP locate for users to find its exact physical location and AP debug for problem-tracking, and much more. There is no purchase necessary to manage the network-based APs with the GWN Cloud App.

GETTING STARTED

Getting GWN Cloud Application for iOSTM

GWN Cloud application is compatible with most of iOSTM devices running iOS 8.0 or later, including iPhone, iPad and iPod touch. The application is available on App Store:

Figure 1: Search GWN Cloud application on App Store

Login to GWN Cloud Application

To use GWN Cloud Application, users need to have an account previously created on a GWN Management Platform.

  • Refer to this link to sign up for GWN.Cloud: https://www.gwn.cloud/login
  • Refer to the GWN Management Platform User Manual to create a GWN Manager Account.

Once the GWN.Cloud application is installed on your iOSTM device, click on the app icon to start it and enter the username or email and password of the account created.

Figure 2 : GWN Cloud Application Login Page

On the top right corner, users could specify which Platform to use:

  1. Select the proper Zone EU/US for your GWN.Cloud Account
Figure 3 : GWN Cloud Application Login Page
  1. Select “Local Server” for your GWN Manager Account

Note:

When using a local server, make sure that the iOS device is connected to the same network as your GWN Manager machine.

  • After Choosing “Local Server” the following page appears so you can enter your GWN Manager server address and port number as shown below
Figure 4: GWN Manager address
  • After pressing “OK” you will get to the login page, so you can enter your GWN Manager account and password as shown below.
Figure 5: GWN Manager Account Login

OVERVIEW

The Overview page provides general information that can be used to monitor both access points and clients connected to them.

AP and Clients

App and clients interface shows the status of the monitored Access points. Users can monitor the number of APs connected to their networks as well as the number of clients connected to each Wi-Fi Band (2.4G/5G).

Figure 6 : APs and Clients

Bandwidth Usage and Clients Count

From the Bandwidth usage and Clients count interface, users can monitor their bandwidth as well as the number of clients connected per time. The time range for monitoring can be set to Days, Weeks, or Months

Figure 7: Bandwidth Usage and Clients Count
  • Press the drop-down arrow on the top to choose your network
  • Available information:
  • Bandwidth Usage Upload/Download
  • Clients Count
  • Select to display information either by 1Day, 1Week or 1Mouth

Top APs, Clients, SSIDs

The top APs, Clients and SSIDs interface, displays the top APs, Clients, SSIDs based on the data/Bandwidth usage.

Figure 8: Top APs, Clients, SSIDs

ACCESS POINTS

The access points (AP) tab displays the list of access points paired with GWN platform for each Network/SSID and allows users to add new GWN76XX access points.

The following table shows the requirements of Grandstream networking products GWN76xx GWN Management Platform:

 

Model

GWN.Cloud

1.0.10.9

GWN Manager

1.0.0.21

 

Minimum

Recommended

Minimum

Recommended

Version of AP

GWN7610

1.0.6.37

1.0.11.8

1.0.13.1

1.0.13.1

GWN7600

1.0.6.33

1.0.11.8

1.0.13.1

1.0.13.1

GWN7600LR

1.0.6.33

1.0.11.8

1.0.13.1

1.0.13.1

GWN7630

1.0.9.2

1.0.11.8

1.0.13.1

1.0.13.1

GWN7630LR

1.0.11.8

1.0.11.10

1.0.13.1

1.0.13.1

GWN7602

1.0.1.6

1.0.3.4

1.0.3.4

1.0.3.4

Table 1: AP requirements

Adding New Access Points

To add an Access point to GWN.Cloud, the administrator needs two information:

  • MAC address of the Access Point.
  • Wi-Fi Password in the back of the unit.

Adding New AP to your GWN.Cloud Account

There are 2 methods to add GWN76xx to the cloud using GWN App:

  • Method 1: Adding New AP Manually
  • Method 2: Adding New AP by scanning Barcode

Method 1: Adding New AP Manually

  1. Locate the MAC address on the MAC tag of the unit, which is on the underside of the device, or on the package.
  2. Locate the Wi-Fi Password.
Figure 9: GWN Access Point MAC and Wi-Fi Password
  1. From APs tab, click onbutton and select Manual Add, then enter AP’s information:
Figure 10 : Manual Add APs to GWN.Cloud Account

The following table describes required parameters to add new AP to GWN.Cloud using GWN App.

Section

Description

Name

Enter a name for the new Access points to identify it easily.

MAC

Enter the MAC address of the new Access Point.

Password

Enter the Wi-Fi Password.

Table 2 : Adding New AP manually

Method 2: Adding New AP by scanning Barcode

New Access Points can also be added to GWN.Cloud by Scanning the Barcode from the Access point’s sticker using mobile phone camera.

  1. From APs tab click onbutton and select Scan Add, then point the mobile phone camera to the AP’s sticker.
Figure 11 : Adding New AP by Scanning the Barcode
  • Once added, the list of APs will be displayed on APs tab as shown below
Figure 12 : New APs to GWN.Cloud using GWN Application

Adopt New AP to your GWN Manager Account

The GWN Manager will automatically scan and detect the available APs on your Network.

Note:

GWN76xx Access Points need to be using firmware 1.0.13.1 or higher. If GWN76xx is using older firmware, make sure to upgrade them before adding them to GWN Manager otherwise GWN Manager cannot detect them thus they cannot be added.

  1. From “Access Point” tab, click button, and then the bellow screen will be displayed.
Figure 13: Adopt an Access Point to GWN Manager
  1. Select an AP then Pressto add an Access Point.
Figure 14: Adopted successfully
  1. The adopted Access Points can be found under “Access Point” tab
Figure 15: Adopted Access Points

Search/Filter Access Points

Click on the top menu to list all the SSIDs/Networks, that can be managed by your account, then select a specific network to list the APs assigned to it.

Figure 16 : Access Points

For each AP the application displays the number of clients connected as well as the data usage. Users can search APs by name or MAC address.
Click on to filter APs by data usage, Number of clients connected, Name.

Figure 17 : Filter Access Points

Access Point Details

Click on an AP to view more details about it and monitor it in real time. The AP tab contains 4 subsections

  • Usage
  • Events
  • Info
  • Tools

Usage

The usage tab displays a graph for Bandwidth usage and clients count monitoring for the selected AP.

Figure 18 : Data usage

Events

Events tab displays the list of different events occurred on the selected AP, users can choose to display all events or filter them by the level (Critical, Major, Normal).

Figure 19 : Events Tab

Info

The info tab displays all the information related to the selected access points including:

Section

Description

MAC

The MAC address of the selected Access Point

Model

The Model of the Selected AP

Firmware version

The firmware version of the selected AP

IP

The local IP address of the AP

NET/PoE

Status of the NET/PoE port

NET

Status of the NET port

2.4G Radio Status

The status of the 2.4G Band

Channel

Channel Used by AP on 2.4G band

Clients Count

Number of clients connected to the AP using 2.4G band

Wireless Power (dBm)

Wireless power on 2.4G band.

5G Radio Status

The status of the 5G Band

Channel

Channel Used by AP on 5G band

Clients Count

Number of clients connected to the AP using 5G band

Wireless Power (dBm)

Wireless power on 5G band.

Table 3 : AP Info Parameters
Figure 20 : AP Details

Tools

The GWN.Cloud application provides different tools to monitor and troubleshoot issues related to the selected access points. From the app users can locate the access points, run ping and traceroute tests between the AP and another device.

Figure 21 : App Tools
  • Locate an AP

To locate the selected AP, click on locateicon, the LED lights of the AP will start blinking.
Click on Close to end the location.

Figure 22 : Locate AP
  • Ping

The ping tool is used to ping a remote device from the AP to test the connectivity between them. To ping another device from GWN AP, set the target to the IP or FQDN of the remote device, then click on Run button, the result will be displayed in a new page:

Figure 23: Ping results
  • Traceroute

Traceroute allows users to check the number of hops between the AP and a remote device as well all the gateways traversed to reach the destination.

Figure 24: Traceroute Test

CLIENTS

Clients tab allows to monitor clients connected to a specific SSID/Network. This tab allows also to search for a specific client by its MAC or Hostname, and lists clients per IP address or Data Usage.

Figure 25 : Clients list and Search

Click on each client to view its details including the following:

Section

Description

MAC

The MAC address of the selected client

Hostname

The hostname of the client

IP

The local IP address of the client

AP Channel distribution

The number of channels/Spatial streams used by the client

AP

The access points where the client is connected

Connection time

The connection time for the selected client.

RSSI

Displays the RSSI in dBm

Throughput

Displays the TX and RX throughput for a specific client

Block

This option can be used to block the selected client.

Table 4 : Clients Information
Figure 26 :Client Details

SSIDS

The SSID tab lists all the SSIDs assigned to a specific Network and allows users to add new ones or edit existing SSIDS.

Add New SSID

The steps below describe how to add New SSID from GWN Application

  1. Select the Network that will be used by the SSID from the top dropdown menu, then click on Add button
Figure 27 : Add New SSID
  1. A new tab will be displayed where users need to enter the following information
Figure 28 : New SSID Configuration

Section

Description

Name

SSID Name.

Encryption

Encryption type.

Password

The WIFI password for the new SSID.

Enable SSID

Choose either to enable or disable this SSID.

Enable VLAN

Choose to enable or disable VLAN for this SSID.

VLAN ID

Enter the VLAN ID if VLAN is enabled.

Table 5 : Add New SSID

Edit SSID

Users can edit SSIDs created either from the application or from the GWN.Cloud webGUI.

  1. To edit SSID click on SSID name, a new tab with the SSID details will be displayed.
  2. Click on Edit button to have access to SSID edit section.
Figure 29: Edit SSID
  1. Once edited click on Save to save the new configuration.

APP SETTINGS

App Settings page allows users to check the information related to the GWN.Cloud account, support and the application itself.

To access App Settings, click on icon

Figure 30: App Settings Interface

Account

The account tab shows the account name as well as the email address used to connect to the app, users can quit the app by clicking on Exit button.

Figure 31 : Account Information

Support

The support tab gives information on how to contact the support for any technical assistance.

Figure 32 : Support Tab

About

About tab shows the version of the app installed in your mobile phone.

Figure 33 : About Tab

Alert

Click onicon in the top right side of the app to list all the alert notifications.

Figure 34: Alert Notifications

EXPERIENCING GWN CLOUD APPLICATION

Please visit our Website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products.

We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.

Our technical support staff is trained and ready to answer all your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support.

Thank you again for using Grandstream GWN Cloud application, it will be sure to bring convenience to both your business and personal life.

CHANGE LOG

This section documents significant changes from previous versions. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

GWN Cloud Application Version 1.0.6

  • Added support for GWN Manager.

GWN Cloud Application Version 1.0.2

This is the initial version for GWN Cloud Application for iOSTM.

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