GWN Management Platforms - User Guide

WELCOME

Thank you for using the Grandstream GWN Management Platform.

GWN Management Platforms are enterprise-grade Wi-Fi network management platforms that offer centralized, streamlined network management and monitoring. This includes GWN.Cloud, the cloud-based platform, and the GWN Manager which is a Linux-based platform and GWN App for Android and iOS. It allows businesses to deploy a secure Wi-Fi network in seconds and manage these networks across multiple locations through a web user interface. Users can keep an eye on the network’s performance with real-time monitoring, alerts, statistics, and reports that can be viewed using a web browser or a mobile application. Support unified management for different types of GWN devices (Router, Switches, AP) in one network and SDN design, to make the network management more simple, and user-friendly.

REQUIREMENTS

The following tables show the requirements of Grandstream networking products including GWN Access Points, GWN Routers, GWN Switches, and GWN App versions (Android and iOS) for GWN Management Platforms (GWN.Cloud & GWN Manager):

• GWN Access Points: minimum and recommended version

AP minimum and recommended version

• GWN Routers: minimum and recommended version

Router minimum and recommended version

• GWN Switches: minimum and recommended version

Switch minimum and recommended version

• GWN App: minimum and recommended version

App minimum and recommended version

Requirements

To know more about the differences between devices in terms of functions based on the recommended versions, please navigate to GWN.Cloud Web UI → About → Device Comparison. refer to the figures below:

PRODUCT OVERVIEW

Features Highlights

Features Highlights

Specifications

GWN Management Platform specifications

GETTING TO KNOW GWN MANAGEMENT PLATFORM

GWN.Cloud

GWN.Cloud is a cloud-based platform used to manage and monitor GWN devices (Access Points, Routers, Switches) wherever they are as long as they are connected to the internet. The platform can be accessed using the following link: https://www.gwn.cloud. It provides an easy and intuitive web-based configuration interface as well as an Android and iOS App.

Sign up to GWN.Cloud

When accessing GWN.Cloud for the first time, users are required to sign up. The following screen will be displayed:

1. Click on Sign up to go to the sign-up screen, then enter the required information.

GWN.Cloud Sign-up Settings

2. Once you create an account, you can access your GWN.Cloud page for the first time and the following page will be displayed:

Region settings

To switch to network services (GWN.Cloud) when the user was in another service such as (VoIP system or UCMRC system), on the top left of the web page, click on the dots icon and select GWN.Cloud under Network Services as shown below:

Region settings allows the users to enable different regions (data center). To enable or delete a region, on the top right of the page click on the location icon → region settings as shown below:

The users and devices data is stored in the enabled regions, to delete a region click on “Delete“, and to enable a region click on “Enabled“.

To start using the enabled region to store users/devices data, make sure it’s selected on the main page as shown below:

Merge Accounts

Merge accounts feature allows users to merge different account with different services and regions into one single base account. On the main page of GWN.Cloud, top right corner of the page, click on the account name then select Merge Accounts as shown below:

Click on “+Accounts to Be Merged” button to add more account, then select the base account that will be used for centralized management.

GWN Manager

GWN Manager is an On-premise GWN devices Controller used to manage and monitor GWN network devices including GWN Access points, GWN Routers, and GWN Switches on your network.

GWN Manager hardware requirements

GWN Manager hardware requirements

Installation

To install GWN Manager please visit the links below:

GWN Manager – Quick Installation Guide

GWN Manager – Deploying a Virtual Machine from an OVA file

First Use

The GWN Manager provides an easy and intuitive Web UI to manage and monitor GWN network devices, it provides users access to all GWN settings, without any additional on-premise infrastructure.

On first use, users need to fill in additional information following the GWN Manager Wizard:

GWN Manager setup wizard

Sign up to GWN Manager

Enter the previously configured user credentials to access the GWN Manager GUI:

The following page will be displayed:

Personal Settings

To edit the personal settings of the currently log in account, click on the name account from the top right corner → Click on Personal Settings a new page displaying the account details will be displayed, refer to the figure below:

To modify a field click on “Modify” text, refer to the figures and table below:

Personal Settings

GETTING STARTED WITH GWN MANAGEMENT PLATFORM

The GWN Management Platforms provide an easy and intuitive Web UI or mobile app (both Android & iOS versions) to manage and monitor GWN devices (Access points, Routers, and Switches), it provides users access to all GWN devices’ settings, without any additional on-premise infrastructure.

Add a GWN Device to GWN Cloud

To add a GWN device to GWN.Cloud, the administrator needs two pieces of information:

• MAC address of the GWN device.
• Password in the back of the unit.

There are 3 methods to add GWN devices to the cloud:

1. Method 1: Adding a New GWN Device Manually
2. Method 2: Adding a New GWN device using the GWN Application
3. Method 3: Transfer APs control from Local Master (only for GWN Access points)

Method 1: Add a new GWN device manually

1. Locate the MAC address on the MAC tag of the unit, which is on the device, or the package.
2. Locate the Password.

3. Navigate to Devices and click on the “Add” button.

4. Select a name for the device then enter the MAC address and Password, the user has also the option to add equipment remarks to easily identify the GWN devices when added to the GWN.Cloud or GWN Manager. Also, there is the option to select a device from the Inventory (previously claimed). Please, check the figures below:

5. Click on the “Add” button, the device will be added automatically to your Cloud account and you will be able to monitor/manage it.

Bulk-add devices using CSV file import

Another option for bulk-add devices is to use CSV file upload.

After clicking on “Add” under the menu Devices, click on the Import Tab and click on the “Add” button to select a CSV file.

Method 2: Add a new GWN device using GWN.Cloud Application

An easy way to add a new device to your GWN.Cloud is to use GWN.Cloud Application.

The operation is done by scanning the barcode from the GWN device’s sticker.

Once added, the list of devices will be displayed on GWN.Cloud interface.

Method 3: Transfer from Local Master

In the case where a local master is managing the Access points. Another method to add GWN devices (Access points slaves) to the cloud is by transferring them to the cloud from the local Master. Follow these steps to achieve this:

1. Access the web UI of the local master and go to Access Points.

2. Press  button. A new window will display the “Transferable devices” list as shown below.

3. Press  button. The web browser will redirect to GWN.Cloud login page.

4. Once logged in to the cloud, the configuration page “Select Network” will be displayed:

• Access Point: Shows the MAC address of the passed check device.
• Failed: Shows the MAC address of the authentication failed or added.

5. Select Network from the drop-down list to which the AP will be assigned.

6. Press the Save button to confirm.

7. Once added to the cloud, Master AP web UI will display following successful notice.

Adopt a GWN Device to GWN Manager

To add GWN devices (router, switch, or access point) to the GWN manager:

1. Navigate to GWN Manager Web UI → Devices
2. Click on the “Adopt” button.

3. If GWN Manager connects to the same local subnet as GWN devices, it can discover the devices automatically via layer 2 broadcast. GWN devices accept DHCP option 224 encapsulated in option 43 to direct the controller. An example of DHCP option 43 configuration would be:

224(type)18(length)172.16.1.124:10014(value) translated into Hex as e0123137322e31362e312e3132343a3130303134

4. Select a device by checking the box on its left. Or select all by checking the top box. Then click the “OK” button.

Adopting GWN devices manually

To manually configure the manager address and port on a GWN device, enable Manager Settings, fill in the Manager Address and Port, and finally click on the “Save” button. For each GWN device (AP, Router, or Switch), please check the steps below:

You can log into the WebUI of a slave AP or an unpaired AP to set the Manager address and port.

For GWN APs, please log in to the GWN AP in slave mode, then navigate to GWN AP Web UI → System → Manager Settings.

For GWN routers, please navigate to GWN Router Web UI → System Settings → Basic Settings page → Manager Server Settings tab.

For GWN switches, please navigate to GWN Switch Web UI → System → Access Control page → Manager Settings tab.

It’s also possible to SSH a slave AP and use the GWN menu to set the Manager address and port (8443).

NETWORKS

The network page provides information regarding all the network groups created under your account, once the administrator selects one network all the other configuration pages will change to reflect the information related to the selected network.

Create a new Network

To create a new Network:

1. Navigate to GWN Manager Web UI → Organization → Overview → Network Overview Tab, all the previously created networks will be displayed here.
2. Click on the “Create Network” button and enter the network name, country/region, time zone, and Network Administrator, and select a network in case you want to clone a previously created network.

Setting	Description
Network Name	Enter the Network Name to identify different networks in your environment.
Country/Region	Select the country/Region, this is required to set the Wi-Fi specifications of your country on GWN devices.
Time Zone	Select your time zone.
Network Administrator	This field displays the list of administrators that can manage this network.
Clone network	When you have an existing Network, you can choose to clone the new one with the already existing network.

Move a device to a Network

To move a GWN device to another Network, please navigate to the Devices page, select the desired devices, click on the “More” button then select “Move”, after that a pop window will appear to choose the destination network to which the selected devices will be moved.

Share a Network

GWN Platforms allow sharing of a network among the administrators of the organization. To share a network please navigate to Organization → Overview, then click the configuration icon of the network you wish to share.

DASHBOARD

The Dashboard page provides general information that can be used to monitor GWN devices (The Router with its WAN IP, Switches, and Access Points) and Clients. It also displays the number of Devices online and offline and as for Clients it displays the number of wired and wireless clients. It also displays an Alerts preview and the user can click on icon to open the Alerts page with more details.

Click on this icon to get redirected to the Network Topology page.

The user can choose the statistical duration of the data to review for the last 2 hours, 1 day, 1 week, 1 month, 3 months, or 6 months.

• 2 hours and one day: Refresh and record data every 5 minutes.
• 1 week: Refresh and record data every 30 minutes.
• 1, 3, and 6 months: Refresh and record data every 3 hours.

To customize the Dashboard page by adding or removing charts, please click on this icon, and refer to the figure below:

Client Count	It shows the number of clients connected at a specific period of time.
Client OS	It shows the Operating Systems used by Clients and the percentage of each.
Clients Statistics	Displays New Clients, Return Clients, and Average Time.
Top SSIDs	Displays the SSIDs that are mostly used by clients.
Bandwidth Usage	This section shows the bandwidth usage (Upload/Download) by all the clients, it provides the BW statistics for both Download and upload.
Guest New Session	Displays the period of time, when a new Guest session started and ended.
Top Clients	Lists the clients that downloaded/uploaded the max of data
Client Manufacturer	Displays the percentage of each Manufacturer used by Clients.
Guest Session by Authentication	Displays the percentage of a Guest session by Authentication
Top Devices	Lists the devices by the amount of the total usage.

Example:

Network Health Monitor

Network Health Monitor is a feature that monitors the WAN (WAN ports or Device group) and displays the WAN status for the last 12 hours for each WAN with color code.

On the Dashboard page, under Internet section select the WAN port. Please refer to the figure below:

Then, Click on the time bar to get a full view of the last 12 hours’ status, and hover the cursor over the color to get more details and the duration. Please check the color code meaning below:

Green: Online

Grey: Offline

Red: High Packets Loss

WAN Speed Test

When a GWN router is added to the GWN Management and the WAN is added under Settings → Internet → WAN, The user can click on the speed test icon as shown below to run the speed test of the select WAN.

First, select the WAN under internet, then click on the speed test icon, then the download test will start.

Once the download test is over, the upload test will start next.

Finally, the speed test result will be shown with download, upload rates.

DEVICES

On this page, users can Add (GWN.Cloud) or Adopt (GWN manager), export a list of devices, move to a different network/Device group, reset, delete, configure, reboot, or push configuration.

Group Management

Group management is a logical group that contains devices either for the same model or different models. This helps to make GWN devices management even easier, for example, there is a pre-set features for switches when added to a group, or when the user wants to apply certain configurations on many devices at the same time, he can apply them on the device group that contains these devices, etc.

To create or edit a Device group, please navigate to the Web UI → Devices page then click on the “Group Management” button.

To add a new Device group or add devices to a previously created Device group click on “+” icon, to delete or modify a Device group click on the “Edit” or “Delete” icons respectively.

Switch Pre-Provisioning

The switch Pre-Provisioning feature allows the user to pre-configure port settings and CLI commands for the switches that belong to the same device group. Once the GWN switches are added to the device group the pre-configurations will take effect.

• Port Settings

In this section, the user can pre-configure the switch ports with a port profile and Trust DHCP Snooping (On or Off).

Click on “+” or “–” icons to add or delete port settings. Please refer to the figure below:

• CLI Command

The user can enter the CLI commands here, separated by “Enter“. Please use English and characters only, and use the “#” key for the comment line.

Push Configuration

The push configuration feature helps to push GWN.Cloud or GWN Manager configuration to the local side of added GWN devices either manually or automatically.

Manual Method

To manually push the GWN.Cloud/GWN Manager configuration to the local side of a GWN device, please navigate to Web UI → Devices page, then select a device and click on the “More” button, next click on “Push Configuration“.

A confirmation dialog will pop up to confirm the push configuration, to proceed click on the “OK” button.

Automatic Method

If the user wants to push the GWN.Cloud/GWN Manager configuration automatically for the selected GWN device, navigate to Web UI → Devices page, then click on a GWN device or configuration icon, on the top of the page toggle ON “Auto Configuration Delivery“, please refer to the figure below:

Export

The user can click on the “Export” button to download a file (Excel file) that contains all the devices on this network with details. Please refer to the figures below:

The exported file contains the following information about all the devices:

• Device Model
• MAC Address
• Name
• IP Address
• Connection IP Address
• IPv6 Address
• Device Group
• Firmware Version
• Running Time
• Clients Count
• Usage
• Channel (For GWN APs & GWN Wireless Routers)
• Tx Power
• Device Remarks
• Serial Number

More

To view more options, please click on the “More” button as shown below:

Reboot: to reboot the GWN device.

Return: Returning a device will transfer it from its current network to the inventory, where it can be reassigned.

Move: to move a device from the current network to another network.

Reset: to reset a device.

Delete: to delete a device.

Operation

Under Operation, the user can find more tools that can help with managing GWN devices.

: Click to configure the GWN device.

: Remove access to the GWN device Web UI.

: Web CLI.

Configure a device

The configuration page allows the administrator to name, reboot, configure, etc. GWN devices.

Navigate to the Web UI → Devices page, then click on a GWN device entry or click on the configuration icon.

Configure a GWN Access Point

On the Devices page, when the user clicks on a GWN Access point, there are many options on the top of the page dedicated only to GWN Access points:

• Speed Test: is a feature on GWN APs to run a speed test directly from GWN.Cloud or GWN manager, making it easier for the administrators to check many GWN APs’ performance from one single interface. For more details, please refer to the figures below:

To start running the speed test, click on the “Speed Test” button, refer to the figure above.

The first speed test is testing download speed.

Once, the download speed test is over, the second test is testing upload speed.

Finally, the user will be able the see the final result, including Download/Upload speed and also the Ping response time in ms (Millisecond). To run the speed test again, click on the “Test Again” button.

• Locate the device: easily locate the device by clicking on the “Locate the device” button, a white light will flash for 2 minutes, or click on the “Close” button.

• GWN Access Point – Usage

This page shows the usage of the GWN AP (Bandwidth usage and Client Count) the data shown can be filtered from 2 hours up to 1 month.

Clear usage: to clear collected data from the AP (Bandwidth usage and Client Count).

• GWN Access point – Info

On this page, info related to the GWN AP information (firmware, UPtime, etc), RF (Radio Frequency), and Current Client can be found here.

RF Information (BSSID)

The Basic Service Set Identifier (BSSID) is the MAC address of the wireless interface or precisely the radio antenna (2.4GHz or 5GHz). For example, on the GWN7624 access point, we will have two BSSIDs, one for the 2.4GHz antenna and another BSSID for the 5GHz antenna. The two MAC addresses for both antennas will be based on the original device MAC address. In our example, GWN7624 MAC address is C0:74:AD:XX:XX:40 then the 2.4GHz antenna BSSID is C0:74:AD:XX:XX:41, and for the 5GHz antenna is C0:74:AD:XX:XX:42. Access points include the BSSID in their beacons and probes responses.

Navigate to web UI → Devices → Info then scroll down to RF Information (BSSID). Refer to the image below.

• GWN Access point – Debug

GWN APs have many debug tools to help diagnose the issues:

• Ping/Traceroute: Ping and traceroute to check the reachability or the trace of an IP/Domain.
• Capture: to capture the traffic of GWN AP or GWN.Cloud/Manager (a file will be downloaded to your local machine).
• Core Files: Core Files will be listed here when generated.
• SSH Remote Access: to allow SSH remote access
• Event log: a list of events related to the GWN AP.

• GWN Access point – Configuration

On this page, the administrator can configure GWN AP-related settings like (name, band steering, VLAN, RF, etc). This configuration is only limited to this GWN AP.

Configure GWN Access Points in Batches

GWN Management platforms allow configuring GWN access points in batches, to do that please select the access points, click on “More”, then click “Configure” as shown in the figure below.

Configure a GWN Router

• GWN Router – Usage

Same as the GWN AP usage tab, on this page, the user can find usage related to the GWN Router, like bandwidth usage, Real-time Rate, and even a Link Trace Table for detailed traffic data. Please refer to the figure below:

• GWN Router – Info

All the information related to the GWN router can be found here, including Device information (name, firmware, etc), GWN router ports’ status (active ports), and information about IPv4 and IPv6 (IP address, DNS, etc).

• GWN Router – Debug

The same debug tools found on GWN APs can be found here, please check GWN Access Points.

• GWN Router – Configuration

On the GWN router configuration tab, the user can configure the GWN router like device name, and Network Acceleration, enable disable physical ports (WAN/LAN), and add/edit VLAN interfaces. Please refer to the figure below:

VLAN Interface (interface for GWN routers)

VLAN Interface as the name suggests turns a VLAN into a virtual interface that can be routed using layer 3 routing by giving this interface an IP address. To add a VLAN interface for GWN routers, please click on the “Add” button or configure a previously created one by clicking on the “Configure icon” under operation, refer to the figure below:

Then, select the VLAN from the list or visit the LAN page to create a VLAN (with or without DHCP Server) first in case there are no VLANs listed, then specify an IPv4 or IPv6 Address/Prefix for this VLAN interface.

Configure a GWN Switch

• GWN Switch – Usage

As for the GWN Switches usage tab, traffic statistics or PoE Ports power usage can be found here. The user can click on the “Clear Traffic” button to clear all the traffic or click on the “clear” icon under operation to clear traffic only for a specific port.

• GWN Switch – Info

Relevant GWN switch information or PoE power supply information can be found here.

• GWN Switch – Port

On the Port tab, under devices configuration only for GWN switches, the user can view GWN switch ports status and also configure them (enable/disable a port, Link Aggregation, Port Mirroring, etc). Please refer to the figure below:

• GWN Switch – Debug

Debugging tools like ping/traceroute are also available for GWN switches, as well as SSH Remote Access.

• GWN Switch – Configuration

On this tab, under devices (only for GWN switches), the user can configure GWN switch-related configurations like switch name, RADIUS Authentication, and VLAN interfaces.

Device Password: Set the device’s SSH remote login password other than APs, which is also the device’s web login password.

VLAN Interface (interface for GWN switches)

Hosts in different VLANs cannot communicate directly and need to be forwarded through routers or layer 3 switching protocols.

A VLAN interface is a virtual interface in Layer 3 mode and is mainly used to implement Layer 3 communication between VLANs, it does not exist on the device as a physical entity. Each VLAN corresponds to an interface by configuring an IP address for it, it can be used as the gateway address of each port in the VLAN so that packets between different VLANs can be forwarded to each other on Layer 3 routing through the VLAN interfaces. GWN switches support IPv4 interfaces as well as IPv6.

To add a VLAN Interface for GWN switches, click on the “Add” button or click on the “Configure icon” to edit a previously added one. Refer to the figure below:

• If DHCP is selected: hosts will obtain IP addresses automatically from whatever DHCP pool is configured for example a router.
• If Static IP is selected: for hosts to obtain IP addresses, the user must configure a VLAN with DHCP Server, and create or edit VLAN first LAN.

CLIENTS

From The client’s page, the administrator can monitor and manage all the clients connected to the network/GWN devices. A list of all connected clients with their related info like connection type, IP Address, Total bandwidth, Associated Devices (GWN AP, Router or switch), etc. will be also displayed, for more info about the client or related configuration please click on the client or click on the configuration icon. Please refer to the figure below:

Configure a Client

Per client configuration is available to assign a name or block (only wireless clients) access to the network, also specifying bandwidth rules or enabling DHCP Static address binding.

Client usage

To get more info about the client usage please navigate to Web UI → Clients → Usage, Bandwidth usage per SSID, or All SSIDs can be displayed here with the option to specify the duration 2 hours, 1 day, 1 week or 1 month.

Click on to clear the data.

Client info

On this page, info about the current client will displayed showing the client’s Hostname, Client Status, IP Address, Current rate, etc.

Click on “Show more information” to get more info about the client.

GUESTS

Online Status

This page displays information about the clients connected via the Captive portal including the MAC address, Hostname, Authentication Type, the device they are connected to, Certification state, SSID as well as the RSSI and Data usage.

The administrator can also export a .csv file containing all the guest information (Client MAC address; Authentication Form when choosing Custom Field, Last Visit…etc.) by clicking on the “Export” button, and selecting the export time period for all users which connected to the captive portal during that period.

Voucher

The voucher feature will allow clients to have internet access for a limited duration using a code that is randomly generated from the platform controller.

As an example, a coffee shop could offer internet access to customers via Wi-Fi using voucher codes that can be delivered on each command. Once the voucher expires the client can no longer connect to the internet.

Note that multiple users can use a single voucher for connection with the expiration duration of the voucher that starts counting after the first successful connection from one of the users that are allowed.

Another interesting feature is that the admin can set data bandwidth limitations on each created voucher depending on the current load on the network, users’ profile (VIP customers get more speed than regular ones, etc.…), and the internet connection available (fiber, DSL or cable, etc.…) to avoid connection congestion and slowness of the service.

Each created voucher can be printed and served to the customers for usage, and the limit is 1000 vouchers.

Click on button to add a new voucher.

MAP & FLOOR PLANS

Map

With the Map feature, the administrators can link GWN devices or buildings to certain places on the Map, either manually on the Map or automatically using the device IP address, which will help to geolocate GWN devices or to link them to a different location (ex: company branch).

To place GWN Devices/Building on the Map, please navigate to Web UI → Map & Floor Plans (under Map tab). Please refer to the figure below:

Select “Building” or “Devices” and under “Unplaced” select the device/building then click on the “Map” icon to manually place the GWN device on the map, or click on “Place on map” to be placed based on the IP address.

To remove the GWN device/building from the Map, please select the device/building and then click on “Remove from map“.

Floor Plans

The Floor Plans feature is a very convenient way to deploy devices in the right places within the building this way the wireless signal will be able to cover the area, and an RF heat map preview helps the user to easily predict the best place to deploy a GWN device, and this can be even done using a virtual GWN device like GWN access points or GWN wireless routers. In the case of a large deployment of GWN APs in a building with many walls, Glass, etc., and a large surface area, this feature helps the deployment team to accurately and easily pinpoint the appropriate spots to deploy GWN APs for Wi-Fi signal to cover all the building areas and satisfy the users’ wireless experience.

Please navigate to Web UI → Map & Floor Plans (under Floor Plans tab). Please refer to the figure below:

1. First, Upload the Floor Plan image by clicking on the “+” icon on the left side of the page.
2. Then, optionally you can add walls and dividers to the floor plan or click on the “+” button to add a custom wall or divider with 2.4G and 5G attenuation values (dB).

The walls and dividers available are:

• Gypsum Board (8mm) / Foam Sheet (8mm) / Wooden Door (40mm)
  Attenuation value: 3dB(2.4G) 4dB(5G)
• Glass (8mm); Attenuation value: 4dB(2.4G) 6dB(5G)
• Heavy Sheet Glass (12mm); Attenuation value: 8dB(2.4G) 10dB(5G)
• Brick Wall (120mm) / Solid Wood Door (40mm); Attenuation value: 10dB(2.4G) 15dB(5G)
• Thick Brick Wall (240mm); Attenuation value: 15dB(2.4G) 25dB(5G)
• Concrete (240mm); Attenuation value: 25dB(2.4G) 30dB(5G)

Click on the “+” button as shown above to add a custom wall or a divider.

1. Under devices, please select the GWN device either from adopted ones or virtual ones then place it on the floor building accordingly.
2. Finally, click on the “Heat Map” icon and select either 2.4G or 5G wireless signal to be able to see the full range of the wireless signal. Also, it’s possible to show only signals greater than the specified dBm, this way the user can hide the weak signal from the heat map.

INSIGHTS

Site Survey

An integrated Wi-Fi Scanner is supported on GWN Management Platforms to help the administrator scan the wireless networks in the area and to display extensive information including SSID’s name, AP’s MAC address, Channel used, Wi-Fi Standard, Bandwidth, security standard used, Manufacturer, RSSI, … and more.

Users can press the “Detect” button to run the Wi-Fi scanner or press the “Refresh” button to refresh the results page.

Network Topology

Network Topology shows an overview of the whole network starting from the GWN Router (Internet access) including GWN Switches and Access Points as well as Clients, this way the administrator/monitor can have very quickly an overview of the network at a glance. By clicking on a GWN device or a Client more information can be displayed.

Features overview:

• Display network layout
• Visualize gateway, switch, access point, and connected client device information
• The topology map can be zoomed in, and out, and nodes are retractable
• Support Mesh AP and also the option to Highlight Mesh AP
• VLAN information filtering

Notes:

• Click on to collapse that part of the network.
• Dashed lines mean wireless connection while solid lines mean wired connection.

To backup the current topology or share it, on the top right corner of the page, click on the “Export” button, and a PNG image will be downloaded.

ALERTS

The Alerts page displays alerts about the network, the user can specify to display only certain types like (System, Performance, Security, or Network) or the levels. To check the alerts that have been generated, please navigate to the Web UI → Alerts page.

The alerts can be displayed either by type or level. However, that is not the only way to display them. The user can filter through the alert log using a date interval or search by MAC address or device name.

• Alert Types

The available types are System, Performance, Security, and Network, or the user can choose to display all the types.

• Alert Levels

The user can filter the alert level by the following levels: All Levels, Emergency, Warning or Notice.

Alert Settings

On this page the user can select the alerts to be displayed, four categories or alerts are available (system, performance, security, and network) and each category has even more options. Please check the figures below:

• System Alert includes GWN.Cloud/GWN Manager, GWN Routers, GWN Switches, and GWN Access points.
• Performance Alert includes GWN.Cloud/GWN Manager, GWN Routers, GWN Switches, and GWN Access points.
• Security Alert: GWN Access points (Rogue AP).
• Network Alert includes GWN Routers, GWN Switches, GWN Access points, and Clients.

Alert Notification

On this page, Email addresses can be specified to receive notifications for the selected alerts, the notifications can be sent to the configured emails, web, or App.

SETTINGS

Wi-Fi

All the related settings about Wi-Fi can be found on this page, split into 2 sections Wireless LAN, Global Radio Settings, and Mesh.

Wireless LAN

Under the Wireless LAN section, SSIDs will displayed with Wi-Fi Status and Online Devices, etc. for configuration click on the SSID or configuration icon.

the user can also click on button to add a new SSID, the configuration can be only specific to this SSID, to configure radios for all SSIDs please click on section two “Global Radio Settings”.

Add an SSID

To add a new SSID, navigate to Web UI → Settings → Wi-Fi page → Wireless LAN section then click the “Add” button. A new page will pop up, enter different settings to add a new SSID.

Add Wireless LAN

Global Radio Settings

On this page the Administrator can configure the global radio settings which will affect all the GWN devices with the wireless signal, it’s a convenient way to configure all the device’s wireless signal at once.

To configure a specific device (GWN AP or Wireless GWN router), navigate to Web UI → Devices, then click on the device or the configuration icon then select the Configuration Tab. Refer to the figure below:

Selecting the option “Use Radio Settings” from the drop-down list will use the settings configured on the Global Radio Settings section.

Please refer to the table below:

Global Radio Settings

Mesh

Wireless Mesh Network is a wireless extension of the traditional wired network using multiple access points connected through wireless links to areas where wired access is not an option while also expanding the coverage of the WLAN network.

In the traditional WLAN network, the uplink of the AP is a wired network (usually an Ethernet Link):

• The advantages of a wired network are security, anti-interference, and stable bandwidth.
• The disadvantages are high construction cost, long periods of planning and deployment, and difficulty of change in case a modification is needed.

However, these are precisely the advantages of wireless networks. As a result, a Wireless Mesh Network is an effective complement to wired network.

In addition, Mesh networking provides a mechanism for network redundancy. When an abnormality occurs in a wired network, an AP suffering the uplink failure can keep the data service continuity through its Mesh network.

For more details about the GWN Mesh Network feature, please don’t hesitate to read the following technical paper:

GWN76xx Mesh Network Guide

Users can set some Mesh Network parameters under the menu “Settings → Wi-Fi → Mesh”, as shown in the figure below:

LAN

This page shows all the created VLANs as well as the Default VLAN (Default LAN), as well as the global switch settings that affect all the added GWN switches.

The user can click on button to add a LAN/VLAN, then specify the name, VLAN ID, Gateway, and IPv4/IPv6.

Global Switch Settings

Global Switch Settings allow the user to configure the general settings for all the GWN78XX switches which have been added to the account, instead of configuring the settings individually for each switch.

Internet

Internet configurations like adding/configuring WAN ports or configuring Load-balancing/backup (Failover) between the WANs port are found here, please navigate to Web UI → Settings → Internet page.

WAN

In this section, the user can add WAN (router WAN port or a device group) or edit previously created WAN ports, and the number of WAN ports is determined by how many GWN routers are added/adopted to GWN.Cloud/GWN Manager accordingly. Once, the WAN/Device group is added, then the user can monitor the network health for the last 12 hours.

Please navigate to Web UI → Settings → Internet page → WAN section.

• Network Health

Network Health is a feature that monitors the WAN (WAN ports or Device group) and displays the status for the last 12 hours for each WAN/device group with color code.

Hover with the cursor over the color to see more details like Packet loss percentage, duration etc.

Green: Online

Grey: Offline

Red: High Packets Loss

• Add or Edit a WAN/Device group

To edit a WAN click on the entry or click on the “Configure icon” under operation, and to add a WAN click on the “Add” button on the top of the page. on the next page, the user can configure the WAN name, router (WAN port or logical device group), physical port, connection type (DHCP, Static or PPPoE), MTU, DDNS, DMZ, UPnP, etc. Please check the figures and table below:

Add/edit a WAN

Internet Source

In this section of internet configuration, under internet source, the user can configure load balancing or backup (Failover) between the previously added WANs. Either click on the entry or “Configure icon” to edit previously added internet sources or click on the “Add” button to add a new one, refer to the figure below:

Here, the user can specify the name for the Load Balance or Backup, select the router/device group and specify the weight for each uplink.

• Default: If enabled, the subsequent WAN added by the router will be associated with the Internet Source
• Interface: In an Internet source, each interface can only be selected once, and only interfaces of the same router or the same device group are supported in an Internet source.
• Weight: Weight value determines the ratio at which connections are sent through each member. The default is 1. Enter a value from 1~10 with 10 being the highest weight.

VPN

GWN.Cloud and GWN Manager support many VPNs including PPTP, IPSec (Site-to-Site), OpenVPN®, and WireGuard®.

GWN.Cloud and GWN Manager support more than one GWN router with single or multi-WAN on the same network, thus when configuring a VPN it’s important to specify which router (WAN/Device group) and interface will be used.

• PPTP: supports client and server.
• IPSec (Site-to-Site): supports manual and auto mode.
• OpenVPN®: supports client and server.
• WireGuard®: server side.

To add a new VPN or a VPN user, please navigate to Web UI → Settings → VPN and then click on the “Add” button as shown in the figure below:

PPTP

PPTP is a data-link layer protocol for wide area networks (WANs) based on the Point-to-Point Protocol (PPP) and developed by Microsoft that enables network traffic to be encapsulated and routed over an unsecured public network such as the Internet. Point-to-Point Tunneling Protocol (PPTP) allows the creation of virtual private networks (VPNs), which tunnel TCP/IP traffic through the Internet.

The below figure shows the configuration for adding a PPTP Client, it’s also possible the say way to add a PPTP Server. When adding a PPTP Client make sure to specify the username and password as well.

VPN – Add PPTP Client

VPN – Add PPTP Server

IPSec (Site-to-Site)

Internet Security protocol- IPsec is mainly used to authenticate and encrypt packets of data sent over the network layer. To accomplish this, they use two security protocols – ESP (Encapsulation Security Payload) and AH (Authentication Header), the former provides both authentications as well as encryption whereas the latter provides only authentication for the data packets. Since both authentication and encryption are equally desirable, most of the implementations use ESP.

IPsec supports two different encryption modes, they are Tunnel (default) and Transport mode. Tunnel mode is used to encrypt both payloads as well as the header of an IP packet, which is considered to be more secure. Transport mode is used to encrypt only the payload of an IP packet, which is generally used in gateway or host implementations.

GWN.Cloud and GWN Manager support IPsec (Site-to-Site) that can help encrypt and secure traffic between two sites using two GWN routers. It supports manual configuration and auto mode.

VPN – Add IPSec auto mode

For the manual mode, please refer to the figure and table below:

VPN – Add IPSec Manual mode

OpenVPN®

OpenVPN® is a virtual private network system that secures site-to-site or point-to-point traffic in routed or bridged configurations and remote access facilities. It supports both the client and server side.

GWN.Cloud and GWN Manager support both OpenVPN® Client and Server side also certificates management for ease of use.

VPN – Add OpenVPN® Server

VPN – Add OpenVPN® Client

VPN User

In this section, the user can add a VPN user for either PPTP VPN or OpenVPN®. Please refer to the figure and table below:

VPN – Add VPN User

WireGuard®

WireGuard® is a free and open-source VPN solution that encrypts virtual private networks, easy to use, high performance and secure.

GWN.Cloud and GWN Manager support WireGuard® as well, a Server local address can be specified while a private key can be generated with one click then after that the public key can be copied and shared with the client.

VPN – Add WireGuard®

Traffic Management

On this page, the user can manage traffic by either adding static routes (IPv4 or IPv6) or adding Policy Routes.

Static Routes

Static routing is a form of routing by manually configuring the routing entries, rather than using a dynamic routing traffic for any service that requires a static address that never changes.

GWN.Cloud and GWN Manager support setting manually IPv4 or IPv6 Static Routes which can be accessed from Web UI → Settings → Traffic Management page → Static Routes section.

All the Static routes either IPv4 or IPv6 will be listed here.

Click on button to add a static route, the user has the option between IPv4 or IPv6.

Policy Route

GWN.Cloud and GWN Manager support managing more than one GWN router on the same network, with multiple GWN routers added, the user will have many internet sources, which will enable the user to specify which traffic can be forwarded to an internet source (Load Balance/Backup). Also, a schedule can be applied to this policy route to only be active based on the schedule selected.

Navigate Web UI → Settings → Traffic Management page → Policy route section and then click on the “Add” button to add a policy route, please refer to the figure below:

Add Policy Route

Firewall and Security

The Firewall & Security page combines all the configurations related to firewall and security, split into 5 sections (Port Forwarding, Wired Firewall Rules, Wireless Firewall Rules, Rogue AP, and Advanced Security Settings.

Click on a section to expand the list or click on button to add more.

Port Forwarding

Port forwarding is redirecting the communication request from one address and port to another address and port. A source IP Address and port will be mapped to a Destination IP Address, port, and Group.

To add port forwarding, navigate to Web UI → Settings → Firewall & Security page → Port Forwarding tab.

Refer to the following table for the port-forwarding option when editing or creating a port-forwarding rule:

Port Forwarding

Wired Firewall Rules

The administrator can Accept, Reject, or Drop wired traffic using inbound rules or forwarding rules, navigate to Web UI → Settings → Firewall & Security page → Wired Firewall Rules tab.

• Accept: To allow the traffic to go through.
• Deny: A reply will be sent to the remote side stating that the packet is rejected.
• Drop: The packet will be dropped without any notice to the remote side.

Wired Firewall Rules

Wireless Firewall Rules

This section is located under Web UI → Settings → Firewall & Security page → Wireless Firewall rules tab, it does allow users to control the outgoing and incoming traffic from clients connected to the adopted/paired GWN devices by manually setting up policies to either deny or permit the traffic for wireless traffic based on protocol type and by specifying SSIDs and destinations.

Add Wireless Firewall Rules

Rogue AP

GWN Cloud and GWN Manager offer the ability to prevent malicious intrusion into the network and increase the wireless security access of clients when introducing the Rogue AP detection feature to the adopted/paired GWN devices. The detected devices will be listed with all the details under the “Alerts” page for further intervention.

Navigate to Settings → Firewall & Security page →  Rogue AP section, The below figure shows the configuration page to enable Rogue AP detection.

Rogue AP

Application Layer Gateway (ALG)

ALG stands for Application Layer Gateway. Its purpose is to prevent some of the problems caused by router firewalls by inspecting VoIP traffic (packets) and if necessary modifying it.

To configure ALG, navigate to  Web GUI → Settings → Firewall & Security page → Advanced Security Settings tab.

PROFILES

Portal policy

The policy configuration page allows adding multiple captive portal policies which will be applied to SSIDs and contains options for different authentication types a splash page that can be easily configured as shown in the next section.

Each SSID can be assigned a different captive portal policy, for example, company ABC could have a specified Wi-Fi for staff people who can access via a portal policy requiring a user username and password for authentication and another SSID for guest people who can sign in via their Facebook account; also, they could assign either an internal or external Splash page.

Internal Splash Page

Please refer to the table below when configuring the Internal Splash Page.

Portal Policy – Internal Splash Page

External Splash page

Please refer to the table below when configuring the External Splash Page.

Portal Policy – External Splash Page

Splash page

Splash page allows users with an easy-to-configure menu to generate a customized splash page that will be displayed to the users when trying to connect to the Wi-Fi.

On this menu, users can create multiple splash pages and assign each one of them to a separate captive portal policy to enforce the selected authentication type.

The generation tool provides an intuitive “WYSIWYG” method to customize a captive portal with a very rich manipulation tool.

Users can set the following:

• Authentication type: Add one or more ways from the supported authentication methods:

Splash page – Authentication types

• Set up a picture (Company Logo) to be displayed on the splash page.
• Customize the layout of the page and background colors.
• Customize the Terms of Use text.
• Visualize a preview for both mobile devices and laptops.

Advertisement

On this page, advertisements can be enabled and forced on each access point, where users will be forced to view media content (images or videos) before being granted access to the network.

Click on the “Add” button to add media content (images or videos) then specify the “Force to watch duration” (in seconds).

Rotation: when there are many media contents, the user can specify the rotation (Random, Regular interval, or Regular time), then the preset time can be specified.

WiFi4EU

Once enabled, the top area of the splash page will display the information about WiFi4EU. The language can be set as well as the Network UUID.

Self-test modus: A WiFi4EU supplier can test if the snippet is correctly installed and if its portal is compliant by enabling the snippet self-test modus.

Port Profile

Port profiles are a convenient way to provision a GWN device (ex: GWN switches) interfaces easily. Name a profile then select the relevant configurations, like VLAN, Rate, Speed limit, LLDP, etc. Also for security, we can enable Storm control, Port Isolation, Port Security, and 801.1X Authentication.

To create a new Port Profile or edit an existing one, please navigate to Web UI → Settings → Profiles page → Port Profile section.

Add port profile

Once the Port profile is added the user can apply it on a GWN device/device group ports (ex: GWN switches).

Under the Devices page, select the relevant device, and under the Port tab, select the ports then apply the Port Profile on these ports. please refer to the figure below:

Mac Groups

The user can create a group of MAC addresses to be used on the SSID as a Whitelist or Blacklist for allowing or blocking clients. There is also the option to import a CSV file containing all the MAC addresses.

Bandwidth Rules

The bandwidth rule is a platform feature that allows users to limit bandwidth utilization per SSID or client (MAC address or IP address).

Schedule

A schedule can be created here to be applied in many places like rebooting or LED for example.

RADIUS

This page allows the user to add a RADIUS to be used in Portal policy or Wi-Fi security for example.

Private Pre-Shared Key (PPSK)

PPSK (Private Pre-Shared Key) is a way of creating Wi-Fi passwords per group of clients instead of using one single password for all clients.

To configure PPSK, please navigate to Web UI → Settings → Profiles → PPSK, then click on the “Add” button to add a new PPSK Group.

Give the PPSK Group a name, and after that click on the “Add” button to add a new PPSK.

This is the result of the above configuration. 300 PPSKs have been created with a maximum number of access clients of up to 50.

It’s also possible to manually assign a Wi-Fi password for a number of clients.

Another way is to upload a CSV file, please download the reference template.

Now, the user can apply this PPSK group to any SSID, refer to the figure below:

Certificates

In this section, the user can create CA, Client, and Server certificates that can be used with OpenVPN either for the client or server side.

The user can either click on the “Add” button to add a new certificate or click on the “Import” button to import them from his local machine to the GWN.Cloud or GWN Manager.

This page will be shown after clicking on the “Add” button, then the user can select between a CA Certificate or a Certificate which can be either for a Server or a Client based on the option “Certificate Type“. Please refer to the figures and tables below:

Profiles – Add CA Certificate

Profiles – Add Certificate (Client or Server)

Client Time Policy

The administrator can configure a Time policy that will dictate how much a client connects to the Wi-Fi if this policy is applied for the SSID.

Enable Time Policy	Check/Uncheck to Enable/Disable Policy
Name	Enter a name to identify the Policy. Supports 1 to 64 characters, including numbers, letters, and special characters.
Validity Time	Configure the policy duration from 1 minute to 365 days.
Reset Cycle	Set up a Reset mode: Daily, Weekly, or Periodically
Reset Time	When the Reset Cycle is Daily: configure the time of the day. When the Reset Cycle is Weekly: configure the time and the day of the week When the Reset Cycle is Periodic: configure the period (d//h/m)
Time Zone	Detected Automatically. This parameter can be changed under System Settings

Hotspot 2.0

Hotspot 2.0, also known as HS2.0 or Passpoint, is a set of industry specifications developed by the Wi-Fi Alliance to improve the connectivity and user experience of Wi-Fi networks, particularly in public places. The goal of Hotspot 2.0 is to make Wi-Fi connectivity as seamless and secure as cellular networks.

Key features of Hotspot 2.0 include

1. Automatic Authentication: Hotspot 2.0 enables automatic and secure connection to Wi-Fi networks without user intervention. Devices can automatically connect to Wi-Fi hotspots, similar to how cellular networks work.
2. Seamless Roaming: With Hotspot 2.0, users can roam between different Wi-Fi networks without having to re-authenticate. This is especially useful in environments with multiple Wi-Fi access points, such as airports, shopping malls, and other public spaces.
3. Passpoint: Passpoint is a specific implementation of Hotspot 2.0 that allows mobile devices to automatically discover and connect to Wi-Fi networks that are part of the Passpoint ecosystem. Passpoint provides a streamlined and secure connection process, making it easier for users to connect to Wi-Fi hotspots.

Hotspot 2.0 is particularly relevant in environments where reliable and secure Wi-Fi connectivity is essential, such as airports, hotels, and other public spaces. It improves the overall user experience by making Wi-Fi connectivity more like cellular connectivity, with automatic authentication and seamless roaming.

SYSTEM

General

Navigate to Web UI → Settings → System → under General to configure General settings like Country/Region, Time zone, Time, LED, Reboot Schedule, etc.

System page – General

URL Access Log

Administrators can easily configure the platform to record, monitor, and maintain a log of all the websites visited by the clients connected to the paired GWN devices.

The platform System will send these logs via Email to the configured Log Receiver in the form of a downloadable link providing a CSV file format containing all the website logs visited for each client during the defined period (daily, weekly, or monthly basis).

To enable this feature, follow the below steps:

1. Go under “Settings → System page → URL Access Log section” and enable the URL Access Log field, this will configure the GWN Manager System to start recording the website logs visited by the clients.
2. The option “Group Metric by Main Domain” can be also enabled then the user can configure the top domains to be merged. This will merge the page views for the configured domains. The regular top domains will automatically merge without any configuration (such as. com).
3. Enable Export URL Access Log.
4. Administrators can choose to set the Email Frequency to be generated either on a daily, weekly, or monthly basis.
5. Configure the URL Log Receiver Email.

In this example, the administrator will start receiving, every week, an Email containing a downloadable link providing a CSV file containing the websites visited by the clients during the last day.

Users can click on “Export Immediately”, and then specify the time range of the URL Access Log during the last (1 – 30) days to be exported immediately.

5. Click on the “Export” button and notice the success confirmation message:

6. Click the highlighted link to Download the log file and save it locally.

Once downloaded, administrators will have a CSV file tracking the Internet activity for all the clients connected to the paired GWN devices.

The CSV file will contain columns displaying the AP MAC address, the client’s hostname as well as the device MAC address, the Source and Destination IP, the URL logs, the HTTP Method (GET/POST), and the time of request.

Guest Information

If enabled, the cloud server will periodically send out the log download link based on the configured email settings. To enable this feature, follow the below steps:

1. Go under “Settings → System page → Guest Information section“ and enable the Guest Information field.
2. Choose to set the Email Frequency to be generated either on a daily, weekly, or monthly basis.
3. Configure the Email Receiver.

NAT pool

Users can use this feature to set an address Pool from which the clients that are connected to the adopted/paired devices will acquire their IP address in that way GWN devices will act as a lightweight router.

Navigate to Web UI → Settings → System page (NAT Pool section), to configure the Gateway, DHCP Server Subnet Mask, DHCP Lease Time, and DHCP Preferred/Alternate DNS.

SNMP

This section lists the SNMPv1, SNMPv2c, and SNMPv3 options available to integrate the adopted/paired GWN devices with enterprise monitoring systems.
Users can enable the SNMP feature under Web UI → Settings → System page (SNMP section).

SNMP

Syslog

Configure Syslog settings to have GWN devices sending log messages to your debugging Syslog server. There are two options, either to use the built-in GWN.Cloud syslog server or a Local syslog server and in this case the user will have to enter the local syslog server address.

Syslog

ORGANIZATION

Overview

Network Overview

The overview page offers a bird’s-eye look at all the GWN devices that have been added to the organization. This includes GWN routers, GWN switches, GWN APs, and clients. In addition to that, the user can see the number of networks created by that organization and the number of administrators in the organization.

• Click on the “Create Network” button to create a new network.
• Click on the “Sort Network” button to sort network order, the first one on the list will be the primary network (the network that will be selected after a login).

Inventory

The inventory page lists all the GWN devices in all networks, including online and offline ones. Click on a device to be redirected to the Devices page for more options.

On this page, the user can see each GWN device-related information: model, MAC address, network, serial number, claim time, assigned time (and which network it has been returned from), and last seen.

The user can click on the “Export” button to export a CSV file containing all the GWN devices.

• Claim Device: to claim a device (GWN device MAC address and Password is required) even if the GWN device is offline, it will not be assigned to any network.

• Assign Device: to assign the device to the network (it will added to the selected network).

• Export: to export a CSV file containing all the GWN devices.

• Delete: to delete a device from the GWN management platform.

Reseller Channel

Reseller Channel will be able to support the establishment of the hierarchy agent partnership, retrieve device from ERP, and assign device to network groups or channels/agents:

1. Support first-level channel or agent to bind the ERP ID and sync the device.
2. Support assigning/returning/reclaiming device to network or associated company.

Users

User Management allows the administrators to create multiple accounts for different users to log in to the platform. There are 6 base different access levels to monitor and manage GWN devices, it’s also possible to create a custom role with custom privileges.

• Super Administrator (the initial administrator)
• Platform Administrator
• Platform Administrator (Read Only)
• Network Administrator
• Network Administrator (Read Only)
• Guest Editor

Add New User

To add a new user, navigate to Organization → Users → User page, then click on “Add” button to add a new user. Then specify the nickname, email address, Role, and the networks allowed to be accessed by this user in all regions, there is also the option to enable multi-factor authentication or to add the user to newly created networks automatically.

Roles

In addition to the roles predefined, the user can add a custom role and choose which privileges to assign to the role. To add a new role, please navigate to Organization → Users → Roles, then click on “Add” as shown below:

Under “Organization” tab, select the organization privileges for this user.

Under “Network” tab, select the network privileges for this user.

Then create a new user account and assign the new role to it.

Associated Company

Users can add other accounts, such as sub-channels and customers, as Associated Companies. They can then share their network with them under the user name or assign devices to them.

Navigate to Organization → Users → Associated Company, then click on “Add” button to add an associated company.

To add an associated company, the associating address is required, and it can be found under Organization → Users → Associated Company, then click on “View my associated company binding address” as shown above.

Once the associated company is added, devices under Organization → Inventory can be assigned to the newly added associated company, as shown in the example below:

It’s also possible to share an entire network with an associated company under Organization → Overview (the default network can’t be shared with an associated company). Please check the example below:

Account Security Settings

To enhance GWN.Cloud security, users can enable Password Security and with this option the users can set a password expiration period (days) where the password must be changed and even not be the same as the previous one(s). Also account idle timeout and login duration can be configured here (minutes). Multi-Factor authentication can be enabled on all accounts.

Account Security Settings

Upgrade

This feature allows upgrading GWN devices. Under “Upgrade” menu allows the administrator to manage GWN devices’ firmware, and trigger immediate upgrades or Upgrade reminders. There is also the option for Upgrade History on the second tab.

Select the devices you wish to upgrade then click “Upgrade”.

Upgrade History

On the upgrade history tab, the user can see the upgrade history of all GWN devices with details information like (device model, firmware version, upgrade status, etc), it’s also possible to search for a device using its MAC address.

Report

Administrators can generate and configure the platform to send reports periodically to the configured email addresses. Each report can be related to one or more different Network groups, providing Wi-Fi statistics (client count, bandwidth usage, client and guest statistics…etc.)

To generate the report, click on the “Create a Report” button, and a new page displaying the report details will be displayed.

The following table explains different options for report settings:

Field	Description
Title	Specify the report title. The maximum length is 64 alphabet characters.
Network	Specify the Network Group to be included in the generated report. Note: The maximum number of network groups that can be selected is 100.
Report Contents	Specify the report contents for the selected network group(s), the contents can include: • Clients Count: reports the number of clients for all the SSIDs under the selected network group. • Bandwidth Usage: The download and upload level statistics for all the SSIDs for the selected network group • Clients Statistics: reports the statistics for the different client manufacturers, client OS, the number of new clients as well as the return clients, and the average duration. • Guest Statistics: reports statistics about the clients connected via the Captive portal including the Guest New session, the Max concurrent New session, and the login failure. • Top Devices: reports the top 5/20/50 devices that consumed the max of the bandwidth/data. • Top Clients: Lists the top 5/20/50 clients that downloaded/uploaded the max of data • Top SSIDs: reports the top 5/20/50 SSIDs that are mostly used by clients. • Top Websites: reports the top 5/20/50 websites that are mostly visited by clients.
Report Frequency	Specify the report frequency to be generated either daily, weekly, monthly, or custom range.
Date	Specify the Start and Date for the report to be generated when selecting “Custom Range” as Report Frequency.
Report Generate Time	Select either to generate the report now or at a later time
Time	Specify when you want the report to be generated. This field appears when selecting “Later” in “Report Generate Time”.
Email Address	Enter the mail address(es) to which the report will be sent.

Organization Change Log

To see more details, click on the three dots.

API developer

Third-party applications can use API developer mode to enable even more features.

For further details, please refer to the GWN API Developer Guide

MANAGER SETTINGS

Basic

In this section, the user can download the Manager log files by clicking on the “Export” button as shown below, as well as enabling “Remote Assistance” in case the users need professional help from experts or support.

SMTP Server

To enable email notifications from GWN Manager, the user needs first to set up the SMTP Server here, once the SMTP Server configuration is set, please click on the “Send test email” button to test if it’s working or not.

Backup & Restore

Users can Backup GWN Manager configuration as shown below:

Users can click the “Upload” button to import a backup from the local directory. Or, click the “Backup” button to back up immediately.

EXPERIENCING GWN MANAGEMENT PLATFORMS

Please visit our Website: http://www.grandstream.com to receive the most up-to-date updates on firmware releases, additional features, FAQs, documentation, and news on new products.

We encourage you to browse our product-related documentation, FAQs, and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.

Our technical support staff is trained and ready to answer all your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support.

Thank you again for using Grandstream GWN Management Platforms, it will be sure to bring convenience to both your business and personal life.

CHANGE LOG

This section documents significant changes from previous versions of the GWN Management Platform User Manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Version 1.1.27.13

Product Name: GWN.Cloud and GWN Manager

• Added Regions/Systems Switch to allow multiple regions/systems to be opened. [Region settings]
• Upgraded Account Permission, allowing comprehensive management of all Grandstream services and enable all systems in the selected region. [Merge Accounts]
• Added Associated Company to support cross-region/cross-system management on channels and customers for network sharing and device allocation. [Associated Company]
• Added Reseller Channel to support the establishment of hierarchy in agent partnership, obtain device from ERP, and assign device to network groups or channels/agents. [Reseller Channel]
• Optimized User Management, unified management of account and password security. [account security settings]
• Optimized Personal Settings page and added user type settings. [Personal Settings]
• Added API support for exporting the switch information, mainly the information and port modules in the switch details, and the information of the global switch settings. [API]
• Added API support for PPSK configuration. [API]

Version 1.1.26.11

Product Name: GWN.Cloud and GWN Manager

• Added Pre-Provisioning for Switch in device management for port Setting, port profile, and DHCP Snooping. [Switch Pre-Provisioning]
• Added remarks and serial number fields for device export. [Devices]
• Added more default Wall Types and optimized attenuation values for Floor Plans. [Floor Plans]
• Added support for topology export. [Network Topology]
• Added MAC search field in Upgrade History. [Upgrade History]
• Added a column to display the network that the device was returned from. [Inventory]
• Added support for custom role users to log in to GWN APP. [User Management]
• Increased Password Security, added password expiration and conflict limits configuration. [Personal Settings]
• Added support hiding Weak Heat Map signal. [Floor Plans]
• Removed SMTP Username/Password requirement. [SMTP Server]

Version 1.1.25.23

Product Name: GWN.Cloud and GWN Manager

• Added features of multiple VPN tunneling methods such as PPTP, IPSec, OpenVPN®, and WireGuard®, and IPSec supports automatic networking mode. [VPN]
• Added the feature of managing multiple routers at the same time on the same network. [Devices]
• Added device group management, and pre-set features for switches in the group. And a new way to select device groups in multiple businesses. [Group management]
• Added the feature of pushing cloud configuration to the local side of the device, and the push method includes manual and automatic. [Devices]
• Added a new feature for network speed test of APs. [configure a GWN Access Point]
• Added a new feature for 12-hour network health monitoring of WAN ports. [WAN]
• Added a new feature of policy routes. [Policy routes]
• Added a new feature of certificate management. [Certificate]
• Added floor plan management features, support device RF heat map preview, and convenient device placement planning. [Floor plans]
• Added the feature of Cloud DDNS service. [WAN]
• Added a new feature of VLAN interface configuration for routers. [Configure a GWN Router]
• Added alerts such as abnormal device time, abnormal temperature of the optical module, and VPN-related alerts [Alerts]
• Supports automatic time synchronization between routers and switches with cloud [System]
• Supports IPv6 PD/prefix length configuration in WAN [WAN]
• Added the ability to set the Primary Network for cloud [Network Overview]
• Added the ability to retrieve Guest information with API commands.
• Added the ability to display the Wi-Fi version used in the client’s information [Clients]
• Added the ability to Customize the Channel in the 2.4G band [Wi-Fi]
• Added the ability to disable the Router LAN ports [Configure a GWN router]
• Added the ability to configure the router/switch device password from GWN Cloud [Configure a device]
• Added the ability to support batch or single configuration for the Device Password [System]
• Added the ability to highlight mesh devices in Network Topology [Topology]
• Added the ability to configure Port Profile for Device Group [Port profile]
• Added the ability to display the router’s LAN IP address [Devices]
• Added a new feature of VLAN Interface configuration for routers [Configure a GWN router]
• Added API support for Device Name and Equipment Remarks.

Version 1.1.24.28

Product Name: GWN.Cloud and GWN Manager

• Adjust the upper limit to 300 on the number of PPSK in a group [PPSK]
• Support to display the switch port info on the client list when the client connects to the switch [Clients]
• Support the option “Timeout Duration of Unauthenticated Clients” on the external splash page [Portal Policy]
• Support the option “URL Pre-shared Key” when selecting Aiwifi as the platform of the external splash page [Portal Policy]

Version 1.1.24.23

Product Name: GWN.Cloud and GWN Manager

• Added the unified management for model of GWN7801(P)，GWN7802(P)，GWN7803(P)
• Added the support for Device Information, Configuration, and Debug under the Device menu for GWN switch models [Configure a GWN Switch]
• Added the support for GWN switches & port configurations through Global Switch Settings and Port Profiles [DEVICES]
• Added the support for GWN switches in Topology (including wired devices hierarchy relationship) [Network Topology]
• Added the support of GWN switches’ Alert events [ALERTS]
• Added a new feature of user role management and customizable role privilege [USER MANAGEMENT]
• Added a new feature of Organization Overview [ORGANIZATION]
• Added a new feature of Map for device location management [Map]
• Added a new feature of AP batch configuration [Configuration]
• Added a new feature of displaying Change logs’ content details [Organization Change Log]
• Added a new feature of transferring management permission for shared Network [Share a Network]
• Added a new feature of restricting APIs to specific networks [API Developer]
• Added a new feature of batch firmware upgrade for different GWN models to the recommended version [Upgrade]
• Added a new feature of disabling AP’s Ports [Configuration]
• Added a new feature of Limit by Authentication Type for Daily Limit of Captive Portal [Profiles]
• Added a new feature of Active Directory into Splash Page Logging Components [Splash Page]
• Added a new feature of grouping top website statistics by Main Domain rather than URL
• Added a new feature of PPSK With Radius into SSID Security Type [Wireless LAN]

Version 1.1.23.27

Product Name: GWN.Cloud and GWN Manager

• New Cloud Web Portal, SDN concept & UI design
• Unified GWN device management (Access points, Routers, Switches) [Devices]
• Inventory management [Inventory]
• New Network topology (replacing the old mesh topology) [Network Topology]
• New Alert design and support more alert events [Alerts]

Version 1.0.22.23

Product Name: GWN Manager

• Added feature of U-APSD for AP [SSID]
• Added feature of Email authentication for Captive Portal [Splash page]
• Added feature of post-authentication rules for Captive Portal [Portal Policy]
• Added feature of service auto start after machine reboot for GWN Manager

Version 1.0.21.17

Product Name: GWN Manager

• Added feature of reporting Probe request RSSI information
• Added feature to export APs, clients, and alerts [Devices] [Clients]
• Added feature of Google Authentication [Splash page]
• Added feature of WiFi4EU [Splash page]
• Added feature of SMS authentication for Captive Portal [Splash page]
• Added feature of Hotspot 2.0 R3 [Hotspot 2.0]
• Added support to transfer APs to GWN Manager

Version 1.0.19.8

Product Name: GWN Manager

• No major changes.

Version 1.0.19.7

Product Name: GWN Manager

• Added support for deleting the voucher in use. [Voucher]
• Added support of client name in CSV file when importing access list. [Access List]
• Added configuration of secondary radius server for WLAN 802.1x authentication. [Wi-Fi Settings]
• Added WPA3 support in the SSID setting. [Wi-Fi Settings]
• Added NET Port Type option for AP setting

Version 1.0.19.2

Product Name: GWN Manager

• Added support of Top Website statistic graph [Overview]
• Added support of Guest Count statistic graph [Captive Portal Summary]
• Added manager role: Network Administrator [USER MANAGEMENT]
• Added support of API Developer [API Developer]
• Added support of Access List Import in CSV [Access List]
• Added support of Rogue AP Detection [Rogue AP]
• Added support of SNMP [SNMP]
• Added support of Allow DHCP Option 43 to override GWN Manager Address [Discover GWN76xx]
• Added support of NAT [NAT Pool]
• Added support of Firewall [Firewall]
• Added support of Hotspot 2.0 Beta [Hotspot 2.0]

Version 1.0.10.7

Product Name: GWN.Cloud

• Added Site Survey feature [Site Survey]
• Added feature of Minimum Rate Control. [Enable Minimum Rate]
• Added feature of SSH Remote Access. [SSH Remote Access]
• Added feature of External Portal support Socifi Platform.
• Added feature of Client inactivity timeout. [Client Inactivity Timeout]
• Added feature of Upgrade Regularly [Upgrade]
• Added feature of Client Steering [Client Steering]
• Enhanced feature of Voucher: the display of remaining bytes. [Voucher]
• Enhanced feature of Dynamic VLAN
• Changed LED patterns [GWN76xx LED Patterns]

Version 1.0.9.8

Product Name: GWN.Cloud

• Added support for collecting user feedback from the GWN Cloud page.
• Added support for Voucher Style Customization. [Voucher]
• Added support for video URL. [Advertisement]
• Added support to export Guest Information via Email. [Email Guest Information]
• Added support for client RX/TX Rate display. [Dashboard]
• Expanded Max Devices to use the same Voucher. [Voucher]
• Added support to enable/disable client connection/disconnection events.

Version 1.0.8.17

Product Name: GWN.Cloud

• Added support for Advertisement for Captive Portal [Advertisement]
• Added support for Custom Field for Captive Portal Splash Page [Splash Page]
• Added feature of ARP Proxy. [ARP Proxy]
• Added support of Clear client data. [Clients]
• Enhanced Event log by Wi-Fi authentication event. [Event Log per AP]
• Added EU Server support. [Zone]
• Enhanced Bandwidth Rules by adding an option to limit bandwidth per client. [Range Constraint]
• Added Total Bandwidth Usage Display [Dashboard]
• Added Export Immediately feature for URL Access Logs. [URL Access Log]

Version 1.0.8.7

Product Name: GWN.Cloud

• Added support for URL logging (Except for GWN7610). [URL Access Log]

Version 1.0.7.18

Product Name: GWN.Cloud

• Enhanced Client Information. [Dashboard]
• Enhanced Access Point status. [Info]
• Added Reset access point button. [Reset Device]
• Added External Captive Portal Support. [External Splash Page]
• Added AP Scheduling Reboot. [Reboot Schedule]
• Added Change Log section. [Change Log]
• Added Account idle timeout. [Account Idle timeout]
• Added feature of Wi-Fi Statistic Report. [Report]
• Added feature of Captive Portal Guest Summary. [Guests]
• Changed SSID limit. [SSID]
• Enhanced Wi-Fi Service by adding configurable options. [Wi-Fi]
• Enhanced Captive Portal features. [Failsafe Mode] [Daily Limit] [Byte Quota] [Force To Follow] [Portal Policy]

Version 1.0.0.37

Product Name: GWN.Cloud

• This is the initial version for GWN.Cloud.

Version 1.0.0.33

Product Name: GWN Manager

• This is the initial version for GWN Manager.

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