HSC PMS Integration

  • Updated on September 15, 2022

Property Management System is a software application used in the hospitality industry to automate some hotel functions such as guest booking, guest details, etc…

The system can be divided into two parts:

  • PMS (Property Management System)
  • PMSI (Property Management System Interface)
  • PBX

Grandstream UCM6XXX series have integrated HSC PMS providing the following hospitality features: Changing Display Name, Permission, Call forwarding, DND, and more.

The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (HSC), which is done through a middleware system acting as an interface between both parties.

Timeline

Description automatically generated
Figure 1: UCM & PMS interaction

UCM6XXX series include UCM620x series, UCM630x series, UCM630xA series and UCM6510.

Supported PMS Features

The UCM6xxx supports the following features using HSC PMS Systems.

Features

Name Change

Permission

DND

MWI

Unconditional Call Forwarding

Table 1: PMS Supported Features

Name Change

Name Change feature is used to add a name, delete or replace it from the HSC PMS system, and will modify the following UCM settings:

Figure 2: Add/Replace/Delete Name

Set Station Restriction

This feature is used to set restrictions on the extension permission from the HSC PMS side directly.

The restriction/permission level for an extension defines allowed external calls that the user/guest will be authorized to make.

4 levels of permissions are available on the extensions (from lowest to highest):

  • Internal
  • Local
  • National
  • International

The PMS sends the restriction change request to the UCM6XXX, and the UCM update the permission on the extension; and will change the following UCM settings:

Figure 3: Set Station Restriction

DND (Do Not Disturb)

This feature is used to toggle extension DND status between on and off. Changing this modifies the following UCM settings:

Figure 4: DND Change

Call Forwarding Unconditional

CFU (Call Forwarding Unconditional) feature is used to activate the extension’s CFU setting and modifies the number that calls will be forwarded to at all times. The following UCM setting is modified:

Figure 5: CFU Change

MWI (Message Waiting Indicator)

MWI (Message Waiting Indicator) feature is used to change whether or not the UCM will send a notification to the endpoint to indicate an unread message for that extension. 

UCM6XXX Configuration

The following configuration is based on UCM6302 with firmware 1.0.7.12. The configuration may vary using higher firmware versions.

Create Extensions

To configure the UCM6XXX with a PMS Server, users need first to create some extensions on the UCM6XXX.
To create or modify existing extensions, login to the UCM6XXX’s by typing its address on a browser, then go to Extension/Trunk🡪Extensions.

Configure UCM6XXX with PMS Server

To use all PMS features, navigate to Value-added Features🡪PMS🡪Basic settings, the following table explains the fields needed to be configured to set the connection for PMS system.

Figure 6: PMS Basic Settings – HSC

The following table describes “PMS – Basic Settings” parameters:

FieldDescription

PMS Module

Select HSC to use HSC PMS system features

Protocol Type

Select from drop menu HTTP or HTTPS protocol.

UCM Port

Enter the UCM6XXX’s port to use to interact with the HSC PMS system.

Username

Enter the username used to connect with HSC PMS System

Password

Enter the Password’s username used to connect with HSC PMS System

Table 2: PMS Basic Settings

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