Property Management System is a software application used in the hospitality industry to automate some hotel functions such as guest booking, guest details, etc…
The system can be divided into two parts:
- PMS (Property Management System)
- PMSI (Property Management System Interface)
Grandstream UCM6XXX series have integrated HSC PMS providing the following hospitality features: Changing Display Name, Permission, Call forwarding, DND, and more.
The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (HSC), which is done through a middleware system acting as an interface between both parties.
The UCM6xxx supports the following features using HSC PMS Systems.
Unconditional Call Forwarding
Name Change feature is used to add a name, delete or replace it from the HSC PMS system, and will modify the following UCM settings:
This feature is used to set restrictions on the extension permission from the HSC PMS side directly.
The restriction/permission level for an extension defines allowed external calls that the user/guest will be authorized to make.
4 levels of permissions are available on the extensions (from lowest to highest):
The PMS sends the restriction change request to the UCM6XXX, and the UCM update the permission on the extension; and will change the following UCM settings:
This feature is used to toggle extension DND status between on and off. Changing this modifies the following UCM settings:
CFU (Call Forwarding Unconditional) feature is used to activate the extension’s CFU setting and modifies the number that calls will be forwarded to at all times. The following UCM setting is modified:
MWI (Message Waiting Indicator) feature is used to change whether or not the UCM will send a notification to the endpoint to indicate an unread message for that extension.
The following configuration is based on UCM6302 with firmware 184.108.40.206. The configuration may vary using higher firmware versions.
To configure the UCM6XXX with a PMS Server, users need first to create some extensions on the UCM6XXX.
To create or modify existing extensions, login to the UCM6XXX’s by typing its address on a browser, then go to Extension/Trunk🡪Extensions.
To use all PMS features, navigate to Value-added Features🡪PMS🡪Basic settings, the following table explains the fields needed to be configured to set the connection for PMS system.
The following table describes “PMS – Basic Settings” parameters:
Select HSC to use HSC PMS system features
Select from drop menu HTTP or HTTPS protocol.
Enter the UCM6XXX’s port to use to interact with the HSC PMS system.
Enter the username used to connect with HSC PMS System
Enter the Password’s username used to connect with HSC PMS System