INTRODUCTION
Oracle OPERA PMS (Property Management Software) is a hotel management system that allows for managing the hosting operations of the hotel, such as guest check-in and check-out, guest information, billing, and managing room availability.
The UCM6300 Series offers integration with Oracle OPERA PMS to allow control over the telephony service provided to the guests during their stay, such as making calls and wake-up calls, as well as housekeeper services like minibar and room status.
The topology above illustrates the deployment of a UCM device with Oracle Opera PMS hosted on a server. Both of the devices are connected through IFC_PBX. It is possible to install this interfacing protocol on a separate machine or on the same machine as the Oracle Opera server. On Oracle Opera, choose the interface “Oracle Hospitality OPERA TMS Interface for UCM Series PBX by Grandstream Networks” to establish the connection.
The data between the UCM and Oracle Opera server is exchanged with the help of FIAS (Fidelio Interface Application Specification), which is a protocol used for property management systems communications. FIAS uses attributes to describe the data that is sent to the server, e.g., Room Status can have an attribute such as RS. The room number attribute can be RN. To update a room, you can use the RU attribute as an update indicator. The FIAS message would look similar to the example below.
RU|RN211|RS3
211 indicating the room number, 3 indicating the number that corresponds to the status that we want to set.
INTEGRATION FEATURES
CONFIGURATION
Connection Establishment
To configure the Oracle Opera integration, navigate to Integrations > PMS.
General | |
PMS Module | Select “Oracle Hospitality OPERA” |
PMS URL | Enter the URL of the Oracle Hospitality Opera server. |
PMS Port | Enter the PMS server port. Note: The allowed range 1 – 65535. |
Protocol Type | Select the transport protocol to use.
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Prompt | |
Wakeup Prompt | Upload the prompt to play when a wakeup call is answered, or used the default prompt. The audio file must be less than 30 MB in file size with a file extension of .mp3/. wav/. ulaw/. alaw/. gsm. WAV files must be PCM encoded, 16 bit mono, and 8000Hz. For better audio quality, it is recommended to upload mp3 files with 44.1kHz/48kHz sampling rate. Compressed files must be .tar/.tgz/.tar.gz format and cannot exceed 50 MB in file size. File name can only contain alphanumeric characters and special characters -_ Mp3 and WAV formats are supported. If the user uploads an mp3 recording, it will be converted to WAV. |
Room Status Update Prompt | Select the prompt to play when the room status is updated, or use the default prompt. The audio file must be less than 30 MB in file size with a file extension of .mp3/. wav/. ulaw/. alaw/. gsm. WAV files must be PCM encoded, 16 bit mono, and 8000Hz. For better audio quality, it is recommended to upload mp3 files with 44.1kHz/48kHz sampling rate. Compressed files must be .tar/.tgz/.tar.gz format and cannot exceed 50 MB in file size. File name can only contain alphanumeric characters and special characters -_ |
Automatically Clear/Reset | |
Automatically Clear Phone Call History | Select when to clear phone call history.
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Automatically Clear Wake Up Calls | Select when to clear scheduled Wakeup calls.
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Automatically Clear Wave Chat History | Select when to clear Wave chat history.
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Automatically Reset User/Wave Password | If enabled, the User/Wave password of the room extension will be automatically reset to a random password upon check-out. |
Billing | |
Type of Call Billing | Select the type of billing the call fees for the guests.
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Mini Bar Billing Type | Select the type of billing the mini bar
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Other | |
Back Up Voicemail Recordings | Back up voicemail recordings to external storage after check-out. When this option is enabled, the user can select the storage location option, SD Card, USB 1, USB 2, NAS, or SFTP Server. The user can also specify an email address to send voicemail recordings for archiving purpose. |
Sync Guest Name to Phone | Provisions the name of checked-in guests to endpoints via Zero Config. Requires endpoints to be discoverable and provisionable by Zero Config. |
Create Rooms
To create rooms and assign extensions to them, please navigate to the Room Management tab.
Click on Add Room
Enter the required information.
Parameter | Description |
Address | Enter the address. |
Room Number | Enter the room number. |
Extension 1 | Assign the first extension to the room. |
Extension 2 | Assign the second extension to the room. |
Call Privileges | Define the call privilege for this specific room. Defining a higher privilege to the room means that the guest can emit calls through the outbound routes with either equal or lesser privilege. |
Click Save, then click Apply Changes.
The user can also add rooms in batches by clicking on Batch Add Rooms.
View Room Status
In this tab, the user can view the status of the rooms created.
Wakeup Service
In the Wakeup Service tab, the user can schedule a wakeup call that will ring the phone in the room.
Room Number | Select the number of the room to set the wakeup call for. |
Start Time | Select the date and time of the wake up call. |
Repeat | Select the recurrence of the call.
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Number of Redials | Set the number of the call attempts of the wake-up service when none of the calls is answered. Note: The default value is 3. |
Redial Interval (minutes) | Set the number of minutes to elapse between each call attempt. Note: The default interval is 5 minutes. |
To view the history of all the wakeup calls that have been initiated, you can click on the Wakeup History tab.
Mini Bar
To configure the mini bar, you can navigate to the Mini Bar tab.
Enable Mini Bar | If enabled, feature codes can be used to increase and decrease usage of Mini Bar items. |
Increase Mini Bar Usage Code | Dial this code + the item code to increase usage of the Mini Bar item for billing purposes. |
Decrease Mini Bar Usage Code | Dial this code + the item code to reduce usage of the Mini Bar item for billing purposes. |
Global Tax Rate (%) | Set the tax rate and configure it for an additional tax charge. If no personal tax is configured for a commodity, the global tax rate of the Mini Bar will prevail. |
Prompt | This tone will be played when a housekeeper dials a number to enter the Mini Bar and can be used to indicate the corresponding goods code. |
Skip Housekeeper and Password Authentication | If enabled, the default housekeeper code is 0000. |
Enable Multi-Item Billing | If enabled, users can enter multiple goods in a single call by separating each good code with star ( * ). |
To add items to the minibar, click on “Add Purchasable Items.”
Code | Enter the item code. Note: Digits only (2-18 digits). Required field |
Name | Enter the item name. Note: Required field. 64 characters max. |
Price ($) | Enter the item price. Note: Up to 12 characters. |
Tax rate (%) | Enter the tax rate. |
Housekeeper
The housekeeper feature on the IPPBX allows the housekeepers of the property to update the room status and bill the mini bar goods.
Parameter | Description |
Housekeeper Code | Housekeeper codes can be used to update room status and bill Mini Bar usage. Note: The code should consist of at least 2 digits and should not exceed 18 digits. Only numbers can be entered. |
Password | Enter the housekeeper’s password. Note: The password should consist of at least two digits and should not exceed 64 digits. Only numbers can be entered |
REFERENCES
The document below indicates which OPERA solution types are compatible with Grandstream IPPBXs outlined in the [SUPPORTED DEVICES] section.
https://docs.oracle.com/en/industries/hospitality/ochti/interface.pdf
SUPPORTED DEVICES
Device | Minimum Firmware Version |
UCM6301 | 1.0.29.11 |
UCM6302 | |
UCM6304 | |
UCM6308 | |
UCM6300A | |
UCM6302A | |
UCM6304A | |
UCM6308A | |
CloudUCM | 1.0.29.7 |