Local PMS Guide

INTRODUCTION

Grandstream IP PBXs includes an integrated on-premise Property Management System (Local PMS) that provides core hotel-operations features without requiring third-party PMS integration. Hotels can manage room lifecycles, guest check-in/check-out, billing, wake-up services, reservations, and housekeeping tasks directly from the PBX web interface.

The Local PMS automates several functions that typically require manual work, including clearing guest data at checkout, sending notifications, and backing up guest voicemail recordings. This simplifies hotel operations while keeping all data managed locally on the PBX.

SUPPORTED PMS FEATURES

The Grandstream IP PBX Local PMS provides a range of features for hotel management, including Reservations, Check-In / Check-Out, Billing, Room Status, Wake-Up Service, Mini Bar, Room Types & Pricing, Room Groups, Availability Calendar, Guest Self-Service, Guest List, Check-In / Check-Out History, Voicemail Backup, Housekeeper Management, and PMS Feature Codes.

This section provides detailed descriptions of each feature, its configuration steps, and the available functions.

Basic Settings

When the PMS Module under Integrations → PMS → Basic Settings is set to Local PMS, the Basic Settings page allows administrators to configure the Prompt, Automatically Clear/Reset, Self-Service Settings, and Other Settings.

The configuration parameters available on the Basic Settings page are described in the table below:

Room Management

The Room Management page allows administrators manage rooms within the Local PMS. Rooms can be added individually or in batches. Room Types can be configured and assigned to rooms, while Room Groups can be configured to organize rooms for operational management.

The search bar at the top of the Room Management table allows staff to search rooms by Room Type and Room Group. The table displays the following attributes:

• Address: Displays the address assigned to the room.
• Room Number: Displays the room number assigned to the room.
• Room Type: Displays the assigned room type.
• Room Group: Displays the room group to which the room belongs, if applicable.
• Extension: Displays the extension number assigned to the room.
• Call Privileges: Displays the call privilege level configured for the room.
• Check-In Status: Displays whether the room is currently checked in or not checked in.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.
  
  • The Edit iconin Options allows staff to modify a created room by making the required changes and pressing Save.
  • The Delete iconin Options allows staff to delete a specific room by pressing the icon and confirming the deletion by pressing OK.

Add Room Manually

To manually add a room, follow the instructions below:

1. Click on the Add button.
2. Provide the Address, Room Number, and assign up to two Extension numbers associated with the room (Extension 2 may be set to None if the room requires only a single extension).
3. Set the Call Privilege for the room to one of the following: Internal, Local, National, International.
4. Select the appropriate Room Type from the list and press Save. Refer to Room Type section for more information.

Batch Add Rooms

To add a batch of rooms with sequential numbering for addresses, room numbers, and extensions, follow the instructions below:

1. Click on the Batch Add button.
2. Enter the Start Address, Start Room Number, and Start Extension Number.
3. Select Number of Extensions per Room. Selecting 2 will automatically generate two extensions for each room.
4. Enter the Create Number, which defines how many rooms will be generated in the batch.

5. Choose the Call Privilege and the Room Type that will be applied to all rooms created in this batch.

6. Press Preview to view the room and extension list before clicking Save.

Delete Rooms

Rooms can be deleted individually. Follow the instructions below:

• Click the Delete icon in Options for a target room, then press OK to confirm the deletion.

Rooms can also be deleted in batches. Follow the instructions below:

• Select the checkboxes for the target rooms or use the global checkbox to select all rooms, then click Delete button.

• Confirm the batch deletion by selecting OK.

Room Type

The Room Type page allows administrators to define room categories, including daily pricing, tax, and hourly rental options. To add a Room Type, follow the steps below:

1. Press Room Type.
2. Click the Add button to access the Create New Room Type page.

3. Configure the parameters as described in the table below and press Save.

Room Group

The Room Group page allows grouping multiple rooms together for easier management. This feature can be used to configure Wake-up Service for many rooms at once.

To create a room group:

1. Press Room Group.
2. Click the Add button to access the Create New Room Group page.

3. Set a Name for the group and select the rooms to include in the group and press Save.

Check-in Management

The Check-in Management page provides tools for managing room status, availability, reservations, and guest information. The page includes the Room Status, Room Availability Calendar, Reservation List, and Guest List tabs.

Check-in Procedure

The check-in process updates the room’s occupancy status. The procedure consists of three stages: selecting the check-in type, handling existing reservations, and configuring the check-in parameters. A room can be checked in manually by front-desk staff or automatically through the Self-Check-In via Email feature when enabled.

To check in a guest manually, front-desk staff can follow the steps below under Check-in Management → Room Status:

1. Click the Check-In button for a checked-in room from the Room Status list.

2. If the room supports hourly rental, a window prompts the user to select the check-in type. Select the appropriate option, then press OK.
   
   • Full-day room
   • Hourly room

3. If the room has an associated reservation, the Select a Reservation Order window opens. It lists the room’s relevant reservation orders, including Room Type, Estimated Check-in Time, Expected Check-out Time, Name of the Booker, and Reservation Time. Use the search and filter options to narrow the reservations by Estimated Check-in Time using a start and end time. Review the reservations and select the one associated with the guest being checked in, ensuring that the check-in does not overlap with an existing reservation.
   
   • To check in using an existing reservation, click Check In for the corresponding reservation.
   • To check in a guest without an existing reservation, create a new reservation order by clicking Check In at the bottom of the window.

4. After selecting or creating a reservation, the Check In window appears on the side of the page. It contains all configurable parameters required to complete the check-in procedure.

5. Hovering over the House Dollar icon displays the room’s price details.

6. Configure the parameters as described in the table below and press Check-in.

7. Review the information to ensure that the correct pricing and guest details have been applied. Once confirmed, press Check In at the bottom-right of the window to complete the check-in. The room’s status changes to Checked In, and the guest’s name and arrival and expected departure dates appear in the Room Status table.

Check-Out Procedure

The check-out process updates the room’s occupancy status, finalizes billing, and triggers any automated cleanup actions configured under Local PMS settings. A room can be checked out manually by front-desk staff or automatically through the Self-Check-Out via Email feature if enabled.

To check out a guest manually, front-desk staff can follow the steps below under Check-in Management → Room Status:

1. Click the Check-Out button for a checked-in room from the Room Status list.

2. If Review Bill at Check-Out is enabled under Integrations → PMS → Basic Settings → Other, a billing summary automatically appears before the final confirmation. Staff can print the bill by clicking the Print icon or access the Billing page by clicking the Dollar icon.

3. Press the Check Out button at the bottom of the window to complete the check-out.

After completing the check-out, the room’s status changes to Not Checked In and any post-checkout automation (e.g., clear call history, clear wake-up calls, reset Wave password, clear chat history) is executed based on configuration.

If Billing Notification is enabled under Integrations → PMS → Basic Settings → Other, a second email will be sent after successful checkout which will include a detailed breakdown of charges.

Self-Service Check-In and Check-Out

The Local PMS supports optional self-service workflows that allow guests to complete the check-in or check-out process remotely using secure email links.

Self-service is configured under PMS → Basic Settings → Self-service Settings. When enabled, the PMS automatically sends emails to guests at predefined times before arrival or departure.

When Self-Check-In via Email is enabled, the PMS sends an automated pre-arrival email to the primary guest based on the configured advance sending time. Below is an example of the received email:

When Self-Check-Out via Email is enabled, the PMS automatically sends a check-out email before the guest’s expected departure time, which includes a link for the guest to use. The email shows up as such:

If Check-out is allowed when the bill is not settled is disabled, the system still sends the guest a check-out email, however, the self check-out link will display “Link expired” until all outstanding charges are settled.

Room Status

The Room Status tab provides a centralized overview of the current condition and availability of all rooms in the property. It allows hotel staff to monitor housekeeping progress, maintenance needs, and overall room readiness at a glance.

The search bar at the top of the Room Status table allows staff to search rooms by Room Type and Room Group. The table displays the following attributes:

• Room Number: Displays the Room Number.
• Room Type: Displays the assigned Room Type. Rooms that allow hourly rentals are indicated by the hour icon.
• Room Group: Displays the Room Group this room belongs to if applicable.
• Check-In status: Displays Check-in Status, either Checked-in or Not Checked-in.
• Check In / Check Out: Provides a button that changes between Check In and Check Out according to the room’s current status.
• Room Status: Displays the current Room Status. Click the status to change it to Available, Cleaning, Repairing, Vacant, Dirty, or Closed. This provides hotel staff with an overview of the current status of all rooms in the property. Click Add to access the Custom Room Status Codes page, where up to 10 custom room status codes can be configured. The page can also be accessed by clicking Custom Room Status Codes on the Room Status page.

• Guest Name: Displays the guest’s first and last name when the room is checked in.
• Guest Category Code: Displays the Guest Category code, Guest codes are individualized to residents so they can be issued to their visitors.
• Arrival date: Displays the Customer’s Arrival date.
• Expected departure date: Displays the Customer’s Expected departure date.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.

The Info icon opens the Check-in Information window, where hotel staff can view and modify guest check-in details entered during the Check-in Procedure, room assignments, and billing information.

The Switch icon opens the Change Room window, which displays the guest’s information and Original Room details. Hotel staff can assign a New Room from the available rooms. If the room type changes, the window also displays the applicable room price and fee details for the new room.

The Bill icon redirects to the Billing page, which provides a detailed overview of all charges associated with the guest’s stay, including Room Fee, Minibar Costs, and Other Costs. It also displays the Total Cost, Paid amount, Accounts Receivable, and the Remark entered during check-in.

The page provides a breakdown of the Room Fee, Minibar Costs, and Other Costs, with an option to add additional costs under Other Costs.

Check-in/Check-out History

The Check-in/Check-out History page provides a chronological record of guest check-in and check-out activity recorded by the PMS.

The history includes check-ins and check-outs completed manually by front-desk staff, as well as those completed automatically through Self Check-In and Self Check-Out, when enabled.

On this page, the staff can perform the following actions:

• View past stay records, including Room Number, Room Group, Check-In Status, Guest Name, Guest Category Code, Check-in/Check-out Format, Arrival Date, Expected Departure Date, Actual Check-out Date and Cost.
• Search and filter entries by Room Number, Guest Name, Arrival Day and Actual Check-out Date.
• Open the Billing page for the selected stay to review charges using the Bill icon .
• Open Call History to review call charges associated with the stay using Call History icon .
• Delete individual history entries using the Delete icon .
• Clear the history records using the Clear button.

Custom Room Status Codes

The Custom Room Status Codes page allows administrators to configure the room status indicators used throughout the PMS. These statuses can be used by housekeeping and front-desk staff to report the current condition of each room.

Room status codes can be configured, with each code assigned to a keypad Press number (Press 1–Press 0):

• Status Code: Specifies the numeric code associated with the room status.
• Room Status: Specifies the label shown in the Room Status table.

The page also provides Reset All and Default All options for managing the configured status codes.

If you change a status code or its mapped room status, you must also update the Room Status Update Prompt under PMS → Basic Settings → Prompt to ensure that voice prompts correspond to the new configuration.

Room Availability Calendar

The Room Availability Calendar tab provides a calendar view of room availability over a two-week period. Staff can filter the calendar by Room Type and Room Status and navigate to previous or subsequent period sand highlights vacant rooms for each day.

The calendar, by default starts on the current day, allowing staff to view room availability before and after the current date. The information shown on the calendar is described below.

• For available rooms, hovering over a day displays the daily rate for that date. Clicking the available date displays the Reservation button, which opens the Reservation window for the selected room and date.
• Clicking a checked-out entry by pressing the Check Out icon displays the details of the completed stay.

• Clicking a checked-in entry with an orange box displays the check-in information.

• Clicking a reserved entry with a green box displays the reservation information.

Check-in/Check-out History

The Check-in/Check-out History button redirects to the Check-in/Check-out History page, as described in the previously in Room Status section.

Refresh

The Refresh button refreshes the Room Availability Calendar to display the latest room availability and reservation information.

Reservation List

The Reservation List tab displays all active and historical room reservations created in the PMS. It provides a centralized view of upcoming reservations, allowing staff to manage and update them efficiently. The tab provides two modes:

Reservation List: Provides an interactive view for managing reservations.

Historical Reservations: Provides a limited set of operations on past reservations to help prevent accidental changes.

The search bar at the top of the Reservations table allows staff to search by Reservation Order Number, Name of the Booker, or Mobile Number. Staff can also filter reservations by All, Room Assigned, Room Not Assigned, or Check-in Time Exceeded, and specify a Start Time and End Time under Estimated Check-in Time. The table displays the following attributes:

• Reservation Order Number: Displays the unique reservation identifier. Clicking the reservation number opens the Reservation Order, which contains the complete reservation details, with options to Check In or Edit the reservation.
  

• Room Type: Displays the room type specified for the reservation.
• Estimated Check-in Time: Displays the estimated check-in time for the reservation.
• Expected Check-out Time: Displays the expected check-out time for the reservation.
• Check-in Type: Displays the check-in type specified for the reservation, either Full-day Room or Hourly Room.
• Room Number: Displays the room number assigned to the reservation. If no room has been assigned, click Assign Rooms to assign a room(s) to the reservation.
• Name of the Booker: Displays the first and last name of the Booking Contact who made the reservation.
• Mobile Number: Displays the mobile number of the Booking Contact.
• Guest Account: Displays the guest account of the Booking Contact.
• Guest ID: Displays the unique ID of the Booking Contact.
• Reservation Time: Displays the date and time when the reservation was created.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.
  
  • The Edit icon in Options allows the staff to modify a created reservation by making the required changes and pressing Save.
  • The Delete icon in Options allows the staff to delete a specific reservation by pressing the icon and confirming the deletion by pressing OK.
  • The Email icon in Options allows the staff to manually send the Self Check-In email for a specific reservation.
  • The Check In button in Options to open the Check In window, where staff can verify the reservation information and finalize the check-in.

Add a Reservation

To manually add a reservation, follow the instructions below:

1. Click Add, select either Full-day Room or Hourly Room, then press OK to open the Reservation window.
2. Configure the parameters as described in the table below and press Reservation.

Cancel Reservations

Reservations can be canceled individually. Follow the instructions below:

• Click the Delete icon in Options for a target reservation.
• A pop-up appears with a warning if a prepayment exists for the reservation and prompts staff to enter the reason for cancellation. Once completed, press OK to confirm the cancellation.

Reservations can also be canceled in batches. Follow the instructions below:

• Select the checkboxes for the target reservations or use the global checkbox to select all reservations, then click Cancel Reservation.
• A pop-up appears with a warning if a prepayment exists for the reservation and prompts staff to enter the reason for cancellation. Once completed, press OK to confirm the cancellation.

Reservation Settings

To configure the reservation settings, click the Reservation Settings button at the top of the table. Then configure the Default Time and Special Time settings:

• Check In (Every Day): Sets the default estimated check-in time when creating a reservation.
• Check Out (Every Day): Sets the default estimated check-out time when creating a reservation.
• Earliest Check-in (Every Day): Sets the earliest check-in time that can be configured in a reservation order.
• Latest Check-out (Every Day): Sets the latest check-out time that can be configured in a reservation order. If the guest has not checked out by this time, the overtime fees may be applied based on the circumstances.

The reservation table displays the same attributes in Historical Reservation, with only the Delete and Info icons in Options.

Guest List

The Guest List tab provides a centralized directory of all guests stored in the PMS. It allows staff to manage guest records.

The search bar at the top of the Guest table allows staff to search the table by Guest Name and Mobile Number. The table displays the following attributes:

• Guest ID: Displays the unique ID assigned to the guest.
• Guest Name: Displays the guest’s first and last name.
• Email: Displays the guest’s email address.
• Mobile Number: Displays the guest’s mobile number.
• Guest Category Code: Displays the guest category code assigned to the guest.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.
  
  • The Edit icon in Options allows the staff to modify a guest’s information by making the required changes and pressing Save.
  • The Delete iconin Options allows the staff to delete a specific guest by pressing the icon and confirming the deletion by pressing OK.

Add Guest

To manually add a guest, follow the instructions below:

1. Click on the Add button.
2. Enter the guest’s information and press Save.

Delete Guests

Guests can be deleted individually. Follow the instructions below:

• Click the Delete icon in Options for a target guest record.
• Click OK on the confirmation popup to complete the deletion.

Guests can also be deleted in batches. Follow the instructions below:

• Select the checkboxes for the target guests or use the global checkbox to select all guests, then click Delete button.
• Click OK on the confirmation popup to complete the deletion.

Import/Export Guests

Bulk management is also supported through Import and Export, which allow staff to upload guest data and download the guest list in supported formats. These functions can simplify guest data management when migrating from another PMS or maintaining external records.

The supported formats are:

• XLSX
• CSV

Wakeup Service

The Wake-Up Service page allows hotel staff to schedule wake-up calls for guests at a specific time. The wake-up call is associated with the guest’s room, and the IP phone assigned to that room rings at the scheduled time.

Pending Wake-Up

The Pending Wake-Up tab provides options to configure new wake-up services and manage existing ones. The following procedures describe how to add, modify, and delete wake-up services.

The Pending Wake-Up table displays the following attributes:

• Room Number: Displays the room number associated with the wake-up call.
• Room Group: Displays the room group associated with the room.
• Action Status: Displays the current status of the wake-up call.
• Wake-Up Date: Displays the scheduled date of the wake-up call.
• Start Time: Displays the scheduled start time of the wake-up call.
• Repeat: Displays the configured repeat setting for the wake-up call.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.
  
  • The Edit icon Options allows the staff to modify a pending Wake-Up Service by making the required changes and pressing Save.
  • The Delete iconin Options allows the staff to delete a specific pending Wake-Up Service by pressing the icon and confirming the deletion by pressing OK.

Add a Wake-Up service

To add a Wake-Up service, follow the instructions below:

1. Select the wake-up service tab, click the Add button to create a new wake-up service schedule.
2. Configure the parameters as described in the table below and press Save.

Edit a Wake-Up Service

Wake-Up Services can be edited individually. Follow the instructions below:

• Click the Edit icon in Options for the target Wake-Up Service.
• Make the required changes and click Save.

Wake-Up Services can also be edited in batches. Follow the instructions below:

• Select the checkboxes for the target Wake-Up Services or use the global checkbox to select all, then click the Edit button at the top of the table.
• Enable the setting that will be modified for the batch and make the changes and click Save.

Delete Wake-Up Services

Wake-Up Services can be deleted individually. Follow the steps below:

• Click the Delete icon in Options for the target Wake-Up Service.
• Enter the reason for deletion and click OK.

Wake-Up Services can also be deleted in batches. Follow the steps below:

• Select the checkboxes for the target Wake-Up Services or use the global checkbox to select all Wake-Up Services, then click Delete at the top of the table.
• A warning for recurring Wake-Up Services is displayed. Click OK to confirm the deletion.

Wake-up Call Notification

The administrator can configure to send a Voicemail or an Email Notification in case the Wake-up call is not answered. The configuration parameters are described in the table below.

Wake-Up History

The Wake-Up History tab allows staff to view and manage past wake-up call records.

The search bar at the top of the Wake-Up History table allows staff to search by Room Number and Room Group. Staff can also filter records by Room Number, Room Group, and Answer Status, and specify a Start Date and End Date. The table displays the following attributes:

• Room Number: Displays the room number associated with the wake-up call.
• Room Group: Displays the room group associated with the room.
• Action Status: Displays the current status of the wake-up call action.
• Answer Status: Displays whether the wake-up call was answered.
• Wake-Up Date: Displays the date of the wake-up call.
• Start Time: Displays the scheduled start time of the wake-up call.
• Repeat: Displays the configured repeat setting for the wake-up call.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.
  
  • The Delete iconin Options allows staff to delete a specific Wake-Up History record by pressing the icon and confirming the deletion by pressing OK.

Download Records

The staff can download a CSV file containing all wake-up call history data by pressing Download All Records or download the results of a specific search by pressing Download Search Result(s).

Clear

Wake-Up History records can be deleted individually. Follow the steps below:

• Click the Delete icon in Options for the target Wake-Up History record and press OK.

Wake-Up History records can also be cleared completely by clicking Clear at the top of the table.

Mini Bar

The Minibar page allows hotel staff to bill guests for goods consumed during their stay or remove items from the guest’s minibar record. The configuration parameters are described in the table below.

The Mini Bar table displays the following attributes:

• Code: Displays the unique code number dialed to purchase or remove the item.
• Name: Displays the unique name assigned to the item.
• Price ($): Displays the price of the item.
• Tax Rate (%): Displays the tax rate configured for the item. Supports percentage values from 0 to 100, with “.” as the decimal separator. If left blank, the Global Tax Rate (%) value is applied.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.
  
  • The Edit iconin Options allows staff to modify a created Purchasable Item by making the required changes and pressing Save.
  • The Delete iconin Options allows staff to delete a specific Purchasable Item by pressing the icon and confirming the deletion by pressing OK.

Add Purchasable Items

To add a new item, follow the steps below:

1. Click the Add Purchasable Items button.
2. Enter the item information and click Save.

The Mini Bar table displays the same attributes as the table and provides the following Options icons:

• The Edit iconin Options allows staff to modify a created Purchasable Item by making the required changes and pressing Save.
• The Delete iconin Options allows staff to delete a specific Purchasable Item by pressing the icon and confirming the deletion by pressing OK.

In the configuration example above, the housekeeper dials 01 to add an item to the guest’s bill or 00 to remove an item.

The system prompts the housekeeper to enter the Housekeeper Code followed by the Password, with each value separated by an asterisk (*), then press the pound key (#). After successful authentication, the housekeeper can enter the item code. The system announces the result of the operation. Refer to the Housekeeper section for more information about housekeeper credentials.

When Enable Multi-Item Billing is enabled, the housekeeper can enter multiple item codes during a single call by separating each item code with an asterisk (*).

After an item is added to a guest’s bill by a housekeeper, it can be viewed by navigating to Room Status and pressing the Bill icon for the corresponding room. Refer to the Room Status section for more information about Billing.

Housekeeper

The Housekeeper page allows administrators to manage hotel cleaning services by configuring a unique code and password for each housekeeper. Housekeepers can use these credentials on the IP phone assigned to a room to update the room status or manage Mini Bar usage by dialing the corresponding PMS feature code followed by their credentials.

The Housekeeper table displays the following attributes:

• Housekeeper Code: Displays the code assigned to the housekeeper.
• Password: Displays the password configured for the housekeeper.
• Options: Provides icons for performing operations. The functions of these icons are detailed below.
  
  • The Edit icon in Options allows staff to modify a created Housekeeper’s credentials by making the required changes and pressing Save.
  • The Delete icon in Options allows staff to delete a specific Housekeeper’s credentials by pressing the icon and confirming the deletion by pressing OK.

Add a Housekeeper

To configure a new housekeeper’s credentials, follow the steps below:

1. Click Add.
2. Enter the Housekeeper Code and Password.
3. Once confirmed, click Save.

PMS FEATURE CODES

The Local PMS service includes a set of pre-defined feature codes specific to PMS functions. These feature codes can be accessed under Basic Call Features → Feature Codes → Feature Codes:

• PMS Wakeup service
• Update PMS Room Status
• PMS Remote Wake-up Service

These feature codes can be dialed from the endpoint in a hotel room or from the reception to trigger specific PMS actions. An IVR guides staff through the available options and prompts them to select the action to perform.

PMS Wakeup Service

The PMS Wake-Up Service can be accessed by dialing the default feature code *35. The IVR provides options to add, update, activate, or deactivate a wake-up service. Each action is assigned to a specific IVR menu option.

For example, the IVR may prompt the staff to press 1 to add a wake-up service, 2 to update it, 3 to activate it, or 4 to deactivate it

Update PMS Room Status

The Update PMS Room Status can be accessed by dialing the default feature code *23. The feature code can be used in two ways:

1. Using the IVR prompts: Dial the room status feature code followed by the housekeeper code. After the system prompt, enter the key corresponding to the desired room status. The IVR will then request selection of either Room Cleaning service (press 1) or Room Repair service (press 2).
   
   • Example: A housekeeper with code 0001 dials *230001, listens to the available status options, and presses 1 to set the room status to Available.
     
2. Direct status update (no prompts): Dial the room-status feature code, followed by * (star), the housekeeper code, another * (star), and the room-status option key. This bypasses the IVR prompts and directly updates the room status.
   
   • Example: A housekeeper with code 0001 dials 230001*1 to set the room status to Available, assuming the housekeeper already knows the status option codes.

PMS Remote Wakeup Service

The PMS Remote Wake-Up Service can be accessed by dialing the default feature code *37. It allows staff to add, update, activate, or deactivate wake-up services for other room extensions. This feature is intended for reception staff to manage wake-up services for multiple hotel rooms without accessing each room’s endpoint.

SUPPORTED MODELS

The following table describes the supported local PMS features for each Grandstream PBX.