UCM630X Series - Email Settings Guide


Email is a very useful and widely-used way to relay information in businesses, for that reason, the UCM is equipped with an email client which is used to send important alerts, reports, documents and general information. For demonstration purposes, we are going to use Gmail as an SMTP server.

Types of Emails

There are many features in the UCM63XX that rely on email, in this list below, you will find all the features that require email settings to be configured to function properly.

Multimedia Meeting Schedule

Meeting Report

Wave Welcome

Call Queue Statistics

Missed Calls

Scheduled Meetings Report

SLA Alert

Alert Events

Emergency Calls


Fax Sending

Reset Password



Remote Registration




  • A Gmail account that will be used exclusively by the UCM to send the emails.
  • 2-step authentication must be enabled on that specific Gmail account.
    Please refer to this link to see how to enable 2-step authentication: https://support.google.com/accounts/answer/185839

Generate App Password

First, we will have to generate a password and to do that please log into the Gmail account that you have created, then access myaccount.google.com

Please navigate to “Security” tab as shown in the figure below

Figure 1: Google Account Settings

Scroll down and find “App password” setting and click on it.

Figure 2: Google Security Parameters

Enter the password to authenticate again, then select the device as “Other” as shown below

Figure 3: App Passwords

Enter a custom name then click on

Figure 4: App Name

Then your app password will appear in the yellow box as shown below

Figure 5: Generated App Password

Please copy that password to a notepad and save it for the next step.

Email Settings Configuration on the UCM

To set up the email client on the UCM63XX, please navigate to UCM Web GUI🡪System Settings🡪Email Settings.

Select “Client” for the Type.

Figure 6: UCM6301 Email Settings

Then click on and

To test if the email settings are working, please click on

Then enter the email address that you want to send an email test to

Figure 7: Email Address to Send Email Test To

Once the test email has been sent, the logs will be updated showing whether the email has been sent successfully or not.

Figure 8: Email Send Log

The test email that has been sent looks similar to the figure below

Figure 9: UCM Email Test

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