GXV3350 - User Guide

  • Updated on July 1, 2022

WELCOME

Thank you for purchasing Grandstream GXV3350 High-End Smart Video Phone for AndroidTM. The GXV3350 IP Video Phone for Android combines a 16-line IP video phone with a multi-platform video collaboration solution and the functionality of an Android tablet to offer an all-in-one communications solution. This IP video phone delivers a powerful experience through its’ 5 inch 1280×720 capacitive touch screen, tiltable camera, HDMI output, dual microphones and support for 720p HD video. The GXV3350 adds dual Gigabit ports with PoE/PoE+, integrated Wi-Fi and Bluetooth support. It also runs Android 7.0 and offers instant access to hundreds of thousands of Android apps. By combining a state-of-the-art IP video phone, an advanced video collaboration solution, and the functionality of an Android tablet, the GXV3350 offers businesses throughout the world a powerful desktop communication and productivity solution.

PRODUCT OVERVIEW

Feature Highlights

The following tables contain the major features of the GXV3350:

GXV3350

  • 16 lines with up to 16 SIP accounts, up to 6-way audio conference and 3-way 720p 30fps HD video conference, phonebook with up to 1000 contacts, call history with up to 1000 records.

  • Dual switched 10/100/1000Mbps network ports, Dual-band 2.4GHz & 5GHz Wi-Fi (802.11a/b/g/n), PoE/PoE+, Bluetooth 4.2+EDR, USB, HDMI, EHS with Plantronics headsets support.

  • 5" (1280x720) capacitive (5 points) touch screen TFT LCD, mega pixel CMOS sensor camera with privacy shutter.

  • Dual MIC & HD speakerphone with noise reduction, advanced echo cancellation and excellent double-talk performance.

  • Runs the Android™ Operating System 7.0.

  • Built-in support for GXV series of video surveillance cameras, and GDS37xx series of access control devices.

  • Create Android applications for any business need to run on GXV3350 using Grandstream's SDK toolkit.

Table 1: GXV3350 Features in a Glance

GXV3350 Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the phone GXV3350.

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN®

Network Interfaces

Dual switched 10/ 100/ 1000 Mbps ports with integrated PoE/PoE+

Graphic Display

5 inch 1280×720 capacitive touch screen (5 points) TFT LCD

Camera

Tiltable 1 mega-pixel CMOS camera with privacy shutter, 720P@30fps

Bluetooth

Yes, integrated. Bluetooth 4.2+EDR.

Wi-Fi

Yes, dual-band (2.4GHz & 5GHz) with 802.11 a/b/g/n

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), USB port, HDMI-out (1.4 up to 720p30fps)

Feature Keys

11 functions keys for CONFERENCE, TRANSFER, SEND/REDIAL, MUTE, EARPHONE, SPEAKERPHONE, VOLUME -/+. 3 dedicated Android keys for HOME, MENU, and BACK

Voice Codec

Wide-band Opus, wide-band G.722, G.711μ/a, G. 729A/B, G.726-32, iLBC, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS

Video Codec and Capabilities

H.264 BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up to 2Mbps, 3-way video conference (720p@30fps), anti-flickering, auto focus and auto exposure

Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 1000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, Hot Desking, personalized music ringtones and music on hold, server redundancy and fail-over.

Sample Applications

Local apps: Contacts, Call History, File Manager, Programmable Key, Settings, Browser, Voicemail, Clock, Calculator, Recorder, GS Market, etc.

Support third-party Android apps.

API/SDK available for advanced custom application development

Applications Deployment

Support Android 7.0 compliant applications to be developed, downloaded and run on the device with provisioning control.

HD audio

Yes, 2 omnidirectional microphones, HD handset and speakerphone with support for wideband audio

Base Stand

Yes, base stand with three adjustable levels

Extension Module

Yes, can power up to 4 GBX20 EXT modules which feature a 272×480 color LCD, 20 quick-dial/ BLF keys with dual-color LED, 2 navigation keys and less than 1.2W power consumption per unit.

*The second GBX20 must be powered on by a 12V/1A PSU when 2 or more GBX20 extension modules are connected to GXV3350.

QoS

Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 and MD5-sess based authentication, 256bit-AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access control.

Multi-language

English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Chinese, Korean, Japanese, and more.

Upgrade/Provisioning

Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass provisioning using TR-069 or AES encrypted XML configuration file.

Power & Green Energy Efficiency

Universal power adapter included: Input: 100-240VAC 50-60Hz; Output 12VDC 1.5A

Integrated PoE* 802.3af Class 3, PoE+ 802.3at, Class 4

Physical information

Dimension: 210mm (L) x 243mm (L) x 47.5mm (H)

Unit weight: 1.24kg

Package weight: 1.67kg

Temperature and Humidity

Operation: 0oC to 40oC

Storage: -10oC to 60oC


Humidity: 10% to 90% Non-condensing

Package Content

GXV3350 phone, handset with cord, base stand, universal power supply, network cable, quick installation guide, brochure, GPL license

Compliance

FCC: Part 15 Class B; Part 15 Subpart C(15.247); Part 15 Subpart E(15.407); Part 68 HAC

IC: RSS-247; RSS-Gen; RSS-102; IECS-003; CS03

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489-1; EN 301 489-17; EN 300 328; EN 301 893; EN 62311

RCM: AS/NZS CISPR 32; AS/NZS 4268; AS/NZS 62368.1; AS/CA S004

Table 2: GXV3350 Technical Specifications

GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GXV3350.

Equipment Packaging

GXV3350

  • 1x GXV3350 Main Case.

  • 1 x Handset.

  • 1x Phone Cord.

  • 1x Phone Stand

  • 1x Ethernet Cable.

  • 1x 12V Power Adapter.

  • 1x Quick Installation Guide.

  • 1x GPL License.

Table 3: Equipment Packaging

Figure 1: GXV3350 Package Content

Note: Check the package before installation. If you find anything missing, contact your system administrator.

Description of the GXV3350

Front View

Figure 2: GXV3350 Front and GBX20 Extension Module Front

Item

Name

Description

1

Front Camera

Mega pixel front camera. The angle can be adjusted, and the camera can be blocked by scrolling up/down the wheel on the back of the camera.

2

MWI LED Indicator

To indicate message status, call status and phone’s system status using the LED indicator.

3

LCD

5 (1280*720) capacitive (5 points) touch screen.

4

Volume Down

Tap to turn down the call volume and media volume.

5

Volume Up

Tap to turn up the call volume and media volume.

6

Home

Tap to go back to Home screen; or touch and press for about 2 seconds to take a screenshot of phone’s screen.

7

Menu

Press MENU key to access phone’s display settings, edit widgets and thread manager. Or press and hold on the MENU key for 2 seconds to enter managing application interface directly.

8

Back

Tap to go back to the previous menu.

9

Handset

Off hook to use handset as the audio channel for calls and media.

10

Keypad

Tap to dial or send DTMF

11

Conference

Tap to enter into conference, then make an online meeting

12

Transfer

Tap to transfer the call

13

Dial/Send

Tap to make a call

14

Mute

Mute / Unmute the call. Or enable DND when free

15

Earphone

Tap to enter into the dial interface or switch the media channel to earphone

16

Speaker

Tap to enter into the dial interface or switch the media channel to speaker

17

GBX20 LCD

272*480 color LCD

18

Multiple Button

Tap to make all kinds of call, like speed dial, BLF and so on

19

Turn Last Page

Turn last page

20

Turn Next Page

Turn next page

Table 4: GXV3350 Front View

Back View

Figure 3: GXV3350 Back View

Item

Name

Description

1

Camera Adjusting Wheel

Scroll up/down to adjust the camera angle.

2

Phone Stand Slot

Put the phone stand from left to right into the slots.

3

Handset Port

RJ9 handset connector port.

4

Headset Port

RJ9 headset connector port (supporting EHS with Plantronics headset).

5

Power Jack

12V DC Power connector port.

6

LAN Port

10/100/1000Mbps RJ-45 port connecting to Ethernet.

PoE/PoE+ is supported

7

PC Port

10/100/1000Mbps RJ-45 port connecting to PC.

8

USB Port 2.0

USB devices can be connected via the USB port. For example, connect a USB flash drive to save captured pictures.

9

Side GBX20 Connection Slot

The slots for connecting GXV3450 and GBX20.

10

USB 3.0 

USB devices can be connected via the USB port. For example, connect a USB flash drive to save captured pictures.

Table 5: GXV3350 Back View

Connecting and Setting Up the GXV3350

The GXV3350 can be installed on the desktop using the built-in stand or attached on the wall using the slots for wall mounting.

Using the Phone Stand

The GXV3350 has a phone stand. To set up the GXV3350 as your desk phone, follow the steps below:

  1. For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand, (upper half, bottom part);
  2. Connect the handset and main phone case with the phone cord;
  3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;
  4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 3, this step could be skipped;

The LCD will display the booting up screen or firmware upgrading information. Before con­tinuing, please wait for the main screen display to show up.

Diagram

Description automatically generated
Figure 4: Phone Stand on GXV3350

NOTE: The 2 positions of the Phone Stand for GXV3350: One angle is 49.5°, and the other is 44.5°, between the device LCD interface and the horizontal plane.

Using the Slots for Wall Mounting (Wall Mount *Sold Separately)

  1. Attach the wall mount to the slots for wall mount spaces on the back of the phone;
  2. Attach the phone to the wall via the wall mount hole;
  3. Pull out the tab from the handset cradle (see figure below);
  4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall.
  5. Connect the handset and main phone case with the phone cord;
  6. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;
  7. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 3, this step could be skipped;

The LCD will display the booting up screen or firmware upgrading information. Before con­tinuing, please wait for the main screen display to show up.

Figure 5: Tab on The Handset Cradle

Connecting the GXV3350

To setup your GXV3350, please follow the steps below:

  1. Connect the handset and main phone case with the phone cord;
  2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable;
  3. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 2, this step could be skipped;
  4. The LCD will display booting up or firmware upgrading information. Before continuing, please wait for the main screen display to show up;
  5. Using the web configuration interface or from the menu of the touch screen, you can further configure network connection using static IP, DHCP etc.
Figure 6: GXV3350 Back / Side View

GBX20 Extension Module

The GXV3350 uses GBX20 as the extension module. The extension module is an ideal solution for the busy enterprise environment looking to add the ability to receive and dispatch calls efficiently.

Each GBX20 extension module has 20 programmable buttons, Left and Right buttons, supporting 40 Multiple Purpose Keys to be configured. GXV3350 supports up to 4 extension modules, adding 160 fully programmable phone extensions to the phone.

GBX20

  • 1x GBX20.

  • 1x GBX20 Stand.

  • 1x Connector.

  • 1x TypeA-MicroB USB Cable.

  • 1x 12V/1A Power Adapter.

  • 1x Screw.

  • 1x Quick Installation Guide.

Table 6: GBX20 Extension Module Packaging

Notes

  1. The GBX20 is an additional accessory for the GXV3350. Therefore, theGBX20 (including extension module accessories for installation) is not included in the GXV3350 package.
  2. In case two or more GBX20 extension modules are connected to the GXV3350, the second GBX20 needs to be powered on by a 12V/1A PSU.

Installing the GBX20 to GXV3350

To set up the GBX20 with the GXV3350, please follow the steps below:

  1. On the back of the GBX20 and the GXV3350 there are slots for connector plate. Attach the connector plate between the slots for the GBX20, Apply the screw provided and securely tighten the connector plate to the GBX20 (see figure below).
Figure 7: GBX20 with connector

2. Attach the other side of the connector plate to the GXV3350’s EXT slots like shown in the figure below:

Figure 8: Connect GXV3350 and GBX20

3. Connect the GBX20 to the GXV3350 via the USB port using the USB cable provided with the GBX20.
4. Install the phone stands on the GXV3350 and the GBX20.
5. Power up the GXV3350. The GBX20 will show the booting up screen with version information and connecting status.
6. After successfully booting up, the extension board will stay in idle. Press and hold the LEFT and RIGHT button at the same time to check the version information and status.

The GBX20 can be configured via the web GUI of the GXV3350 connected. After successfully configured, press LEFT and RIGHT button on the GBX20 and users could browse all the Programmable Keys’ status in different pages.

For more information on installing, connecting and configuring the GBX20 with GXV3350, please refer to the GBX20 user manual in https://www.grandstream.com/support.

Cleaning the Phone

For daily dust removal and fingerprint removal, please use the screen cleaning cloth in the factory package to wipe the phone. Before you clean the touchscreen, we recommend turning cleaning mode on, so that you will not activate phone functions while wiping the touchscreen.

You can go to LCD Settings 🡺 Basic 🡺 Accessibility to enable cleaning mode. Once finished, you can enable the touchscreen again by pressing any hardkey on the phone.

For some special cases like medical environment, you can use medical alcohol or isopropanol. The steps are as followed:

  1. Before cleaning the phone, stop using it and disconnect it from the power supply.
  2. Spray a small amount of disinfectant on screen, camera, handle and other places that are easily touched by users.
  3. Wipe the phone with screen cleaning cloth.
  4. Power on until the disinfectant is completely volatilized.
Important

  • Keep the power plug clean and dry, or may lead to electric shock or other perils.
  • DO NOT use disinfectant too frequently.
  • DO NOT use high degree or even pure disinfectant. It could damage the phone.

GETTING TO KNOW GXV3350

Use the Touchscreen

When the phone boots up in HOME screen, the LCD will display as below. A registered account is shown in the following figure and users might need register their own account to have the account status displayed.

Swipe from right to show the application menu of the phone. The settings and applications installed will be brought up as shown below.

Figure 10: GXV3350 Onscreen Menu

To fully manipulate the GXV3350 capacitive touch screen, use your fingers to operate the following on the GXV3350 icons, buttons, menu items, onscreen keyboard etc.

10
Figure 11: GXV3350 Finger Gestures on the Touch Screen

  • Tap

Slightly touch the screen with fingertip to initiate menu, options or applications. For example, to select items on the screen (e.g., setting options, apps etc.); to press onscreen buttons (e.g., “End” or “Options” softkey during the call); to type letters and symbols using the onscreen keyboard.

  • Long Press

Touch the screen with fingertip and press for about 2 seconds without lifting your finger from the screen till an action occurs. For example, long press on a picture to bring up selection option.

  • Flick and Slide

Touch the screen with fingertip and slide over the screen. For example, user could slide up to scroll up the page, slide down to open dropdown menu, slide left or slide right to delete an item from the list. If your finger stays on the screen for too long, the item may be selected, and sliding won’t occur.

  • Press and Drag

Touch and press the item, then move it by dragging it up, down, left or right, without lifting your finger from the screen.

  • Zoom In/Zoom Out

Place two fingers on the screen, then pinch them together (zoom out) or spread them apart (zoom in).

  • Double Tap

Quickly touch the screen twice with fingertip to switch between default display and zoomed-in display. This is usually used when viewing photos or web pages.

Use the Desktop

Desktop Menu

When the GXV3350 is on idle screen, press the MENU key to bring up phone’s menu. Users can access the following in the desktop menu:

Figure 12: GXV3350 Desktop Menu

  • Desktop page

Add, delete or edit desktop pages, set Home page and change the screen sequence.

  • Wallpaper

Select wallpaper from Local gallery or from the available system Wallpapers

  • Widgets

Add widgets to the desktop by touching and holding the widget from the widget menu.

  • Management

Manage running applications on the GXV3350.

  • in case of screen lock password, after 5 incorrect attempts countdown timer is starting.

Add Widget to Desktop

The GXV3350 provides widgets like account bar, clock, contacts etc. Users could conveniently add those widgets to the desktop as preferred. To add a widget:

  1. Press the Menu key or long press on an empty space on the idle screen and select “Widgets”.
  2. Different widgets will be displayed on the right side of the screen.
  3. Select and drag the widget to the desired spot to be placed on the desktop. Please make sure there is enough space on the desktop. Otherwise, the widget won’t be added.
Figure 13: Add Widget to the Desktop

Manage Desktop Items

On the GXV3350 desktop, users could tap on the desktop items to manage shortcuts and widgets. The following operations can be done:

  • Tap on the shortcut icon to open the application.

For example, tap on “File Manager” icon to access file manager application.

  • Tap on the widget to open and edit it.

For example, tap on the digital clock on the desktop. The clock settings will be brought up for users to set up timer, stopwatch or alarm.

Figure 14: Open Clock Widget

  • Certain widgets such as the MPK Widget can be resized on the desktop.

To resize a widget, press and hold the widget for about 2 seconds. Then lift your finger from the screen. This will bring up the white frame as shown in the following figure. Touch and drag the border of the frame to adjust the size.

Figure 15: Resize Digital Clock Widget

  • Move/delete Application/Widget

To move a shortcut/widget to a different spot on the desktop or to a different idle screen, touch and press the item for about 1 seconds until a recycle bin icon shows up on the top of the screen. Drag the item up/down/left/right to the destination spot on the screen. Lift your finger once done. To delete the item/widget, press on it for about 1 seconds then move it to the recycle bin on the top of the screen.

Figure 16: Move Clock Widget

  • Group Apps into folders on home screen

To group different Apps in a folder, hold press on the app and drag it on top of the other app the folder will be created with a dark background showing icons of the Apps added.

Figure 17: Creating a Folder grouping Apps

Tap the folder to display the Apps included, you can rename the folder by touching the upper box to display the keyboard.

Auto Adjust Screen

This app is running in background and automatically triggered when the user opens a third-party app, such

as YouTube, Skype, Zoom, Teams, etc, so that app layout would be correct. When the user goes back to

the LCD desktop, the app adjusts the screen back to normal.

The notification would show as below:

Figure 18: Auto Adjust Screen

Set Wallpapers

On the GXV3350 desktop, touch and press on an empty spot for about 2 seconds or users could press menu key and select “Wallpaper” to set up the wallpaper for the desktop. Users could select wallpaper from different categories:

  • Local

Open Gallery application and tap on the picture to preview. Touch and drag the picture to adjust the frame that will be used as wallpaper. Then tap on “Set Wallpaper” to set the selected area of the picture as wallpaper.

  • Wallpapers

On the right side of the Wallpaper menu of the GXV3350. Select the picture from the default wallpapers available to preview and then tap on “Set wallpaper”.

Note

Deleting an application icon will systematically pop up a window asking the permission to uninstall the application from the screen. Press ok to uninstall or press cancel to abort.

Figure 19: GXV3350 Choose Wallpaper

Set Programmable Key Widget

On the GXV3350 desktop, touch and press on an empty spot for about 2 seconds or press menu key and select Widgets to display available choices, Long press the Programmable key widget to add It to the desktop (users can choose from multiple sizes; 1xN, 2xN or 3xN).

A screenshot of a computer

Description automatically generated with medium confidence
Figure 23: Programmable Key Widget

Press the modify icon to show all the programmable key, then press the plus sign to add and configure of those options (Speed dial, Busy lamp field, Call transfer, Intercom, Speed dial via active account, Dial DTMF, Call park Multicast paging, Dial prefix, and Speed conference)

Graphical user interface, application Description automatically generated

Programmable Key Indicators

The following table shows the indicator status in different scenarios:

Table 7: Programmable Key Indicator

Indicator

Status

Account Not Registered

Account Registered

Account Registering

Account Call Park

Dial Prefix

Speed Dial

Transfer

Dial DTMF

Intercom

Multicast Paging

Speed Conference

BLF Offline

BLF Busy

BLF Online

Call Park Offline

Call Park Busy

Call Park Hold

Call Park Online

SCA Call Park Offline

SCA Call Park Busy

SCA Call Park Hold

SCA Call Park Online

SCA account

SCA Account Busy

SCA Account Hold

SCA Account Online

Table 7: Programmable Key Indicator

Manage Running Applications

On the GXV3350 desktop, press an empty spot for about 2 seconds then select “Management” or select “Management” after pressing Menu button ..

Figure 25: GXV3350 Recent Applications

Users could use the thread manager to do the following:

  • Slide the running thread to the left or right to stop the application.
  • Tap on icon to delete all running threads.
  • Tap on “Application” softkey to access application menu for advanced management options.

Idle Screen

Switch Idle Screens

The GXV3350 supports multiple idle screens by sliding the screen horizontally. On the GXV3350 screen, slightly touch an empty area and slide to the left or right using your finger to switch between different idle screens.

Figure 26: GXV3350 Switch Idle Screens

Set Up Idle Screen

  • Set home screen

Follow the steps below to set up the HOME screen.

  1. GXV3350 is up and running on idle screen.
  2. Press the MENU button . This will zoom out all the screens as shown in [Figure 27: Set up Home Idle Screen].
  3. The screen with displayed is the HOME screen. Others are shown with icon . Tap on the icon to select the corresponding screen as the new HOME screen.
Figure 27: Set up Home Idle Screen

  • Add/Delete idle screen

As shown in [Figure 27: Set up Home Idle Screen], this section shows the available desktop screens. Users could add or delete idle screen.

  • Add idle screen.

Tap on to add a new idle screen.

Figure 28: Add an Idle Screen

  • Delete idle screen.

Tap on to delet the Idle screen. Please make sure the apps, shortcuts or widgets on the idle screen are removed first. Otherwise, the icon won’t show for the idle screen.

Figure 29: Delete an Idle Screen

Use the Status Bar

The status bar on the top of the GXV3350 screen provides visual notifications for the system settings and status, as well as quick access for important system settings. To access it, on the GXV3350 idle screen, slowly slide down from the top to the bottom of the screen as the following figure shows.

Figure 30: GXV3350 Top Status Bar

For more options on the Status Bar (call forward, RJ9 headset…) users can slip right the status bar.

Figure 31: Status Bar – More Options

The running process and notifications will show up in the list. For example, the following figures indicate that there is a notification for an available Wi-Fi network.

Figure 32: GXV3350 Top Status Bar – Notification

  • Tap on the notification message to view the details.
  • Slide the notification message to the left or the right side to remove it.

For more information about specific features in the notification bars, you can press the bottom right of the feature in question.

Figure 33: GXV3350 Top status Bar – Get more information

For example, you can see the available Wi-Fi Networks.

Figure 34: GXV3350 Top status Bar – Wi-Fi

Notifications in Status Bar

The following table describes the icons used on the status bar for notification purpose.

Network connected via Ethernet cable.

Trying to connect to the network via Ethernet cable.

Network disconnected via Ethernet cable.

Handset is off hook.

Speaker is being used. (x)

RJ9 headset is connected.

Wi-Fi is enabled and still not connected.

Wi-Fi is enabled and still not connected.

Wi-Fi network is available.

Wi-Fi is enabled and connected.

Onscreen keyboard is activated.

Bluetooth is enabled but not connected.

Bluetooth is enabled and connected.

Bluetooth headset is connected.

Bluetooth headset is being used for calls.

Downloading files via Bluetooth.

Alarm is set up and enabled.

DND is enabled.

Silent mode is enabled. When it’s on, the incoming call/message won’t produce ring tone/notification tone from phone’s speaker.

USB flash drive is inserted.

Downloading files via Internet connection.

Unread voicemail to be retrieved.

Incoming call from blacklist contact.

Camera is disabled.

Contact storage is full.

HDMI cable is connected to display device.

The phone is powered up using PoE.

Call forward is set up.

PPPoE is connected.

PPPoE is not connected.

Warning message.

Table 8: GXV3350 Status Bar Notification Icons

System Settings in Status Bar

Slide down the top status bar and select System Settings. Users will see the following settings.

Use the GXV3350 Keys

Figure 36: GXV3350 Keys

1

Volume Down

Tap to turn down the call volume and media volume.

2

Volume Up

Tap to turn up the call volume and media volume.

3

Home

Tap to go back to Home screen; or touch and press for about 2 seconds to take a screenshot.

4

Menu

Tap to view options for different screens or applications.

5

Back

Tap to go back to the previous menu.

6

Keypad

Tap to enter numbers or send DTMF

7

Conference

Tap to enter into conference, then make an online meeting

8

Transfer

Transfer the call.

9

Dial/Send

Make a call or send DTMF.

10

Mute

Mute / Unmute the call. Or enable DND when free.

11

Earphone

Tap to enter into the dial interface or switch the media channel to earphone

12

Speaker

Tap to enter into the dial interface or switch the media channel to speaker

Table 9: GXV3350 Keys

Keypad Shortcut Functions

The GXV3350 supports keys shortcuts for certain special system functions.

  • Screenshot

Press and hold the Home button for about 2 seconds to capture screenshot. The screenshot can be accessed via File Manager🡪 Pictures. The screenshot picture size is 1024×600 pixels.

  • Firmware upgrade via USB

For users that could not use remote upgrade or could not access the phone’s Web GUI to upload firmware, upgrading via external USB is an alternative. Follow the steps below to upgrade GXV3350 via USB.

  1. Download the firmware file to PC and save it in USB.
  2. Insert the USB to GXV3350.
  3. Power cycle the GXV3350.
  4. Wait for the LED in the upper right of the phone to light up in Green, then about 2 seconds later press the both keys “3” and “ * ” at the same time, it will go into the upgrading process. 
  5. The GXV3350 will start upgrading and display the upgrading process in the screen.
  6. Wait until the upgrading is done.
  7. The GXV3350 will reboot itself.
  8. Check the firmware status and remove the USB.
  • Hard reset

For users that want to factory reset the device manually, hard reset is an alternative:

  1. Power cycle the GXV3350.
  2. Wait for the LED in the upper right of the phone to light up in Green, then about 2 seconds, press the both keys “1” and “9” at the same time, it will go into the factory reset process. 
  3. The LCD screen will display “Factory reset, please wait”.
  4. The GXV3350 will reboot with factory default settings.

Use the On-Screen Keyboard

The GXV3350 onscreen keyboard can be activated by tapping on an input field.

  • English Keyboard

This is the default keyboard on GXV3350.

Figure 37: GXV3350 Onscreen Keyboard – English Keyboard

To switch input between lowercase and uppercase, tap on (lowercase) or (uppercase).

Figure 38: GXV3350 Onscreen Keyboard – Lowercase and Uppercase

  • Number and symbols

To input number and symbols, tap on the default keyboard to switch to number/symbols. Tap on to switch back.

Figure 39: English Keyboard – Number and Symbols

Tap on to access more symbols.

Figure 40: English Keyboard – More Symbols

Note

  • To configure keyboard and input methods options, please refer to the following steps:
    1. Go to Settings🡪Basic🡪Language & Keyboard🡪Virtual Keyboard
    2. Click on “+” to add more input method.
    3. Go to Settings🡪Language & Keyboard🡪Current Keyboard, and choose from the input methods.
    4. After these steps, the method would change to the new one.
  • Users could touch and press the key on the keyboard for about 2 seconds to input the alternative character. For example, touch and press the “+” key for about 2 seconds can get the selection “±”.

Use the Message Waiting Indicator

The GXV3350 message waiting indicator LED is on the upper right corner of the device. It could notify the users with different messages and status of the phone. Please refer to the status description below. The priority for the LED indicator is from high to low in the following table.

Color

LED Status

Description

Fast Flashing

Incoming call

Solid

Calling, Talking, Conferencing, Screensaver on when the LCD is off

Slow Flashing

A call is on hold

Flashing

Missed call (s), New voicemail (s), New SIP Message (s)

Solid

High memory usage, Maximum contact storage, Network disconnect

Fast Flashing

Upgrading

OFF

OFF

Normal

Table 10: GXV3350 MWI LED Status

MAKE PHONE CALLS

Register SIP Accounts

The GXV3350 supports up to 16 independent SIP accounts. Each account can have separate SIP servers, usernames and NAT configurations.

Account Status

On the idle screen, the account widget shows the account name, and registration status.

  • The following figure shows the account is successfully registered (account icon is green).
  • If the account icon is grey, it’s still trying to register or unable to register.
Figure 41: GXV3350 Account Widget

Configure SIP Account

To register a SIP account, users can access phone’s LCD menu🡪Settings🡪Advanced 🡪Account Settings

Or users could log in the GXV3350 web GUI🡪Account page to fill in the necessary registration information, i.e., Account active, Account name, SIP Server, SIP User ID, SIP Authentic ID, SIP Authentic Password, etc. Once the correct information is entered and saved, the account registration status will show on the main screen.

Note

For web GUI login and configuration information, please refer to GXV3350 Administration Guide.

If the account is successfully registered, users could use one of the following ways to bring up dial screen to start making calls.

  • Take the handset off hook.
  • Select an account from the account widget in the idle screen.
  • On the shortcut’s menu of the idle screen, tap on call icon to open dial screen.
Figure 42: GXV3350 Dial Screen

If Enable Video Call option is disabled, the Video Call option on GXV3350 dial screen won’t be available

Figure 43: Disable Video Call Feature on Dial Screen

Dial a Number Directly

  1. Use the methods mentioned above to open dial screen [Figure 42: GXV3350 Dial Screen].
  2. Select the account to dial out on the left panel of the dial screen. The selected account will be displayed in green
  3. Choose the call mode to be used (call, paging or IP call), the call mode used will be displayed under the account.
  4. Enter the digits to be dialed out using the keypad. If the digit matches call history, a list of numbers will be displayed for users to select from.
  5. Tap on (audio call only) or (video call) to send the number. If no key is pressed, by default the call will be automatically dialed out after 4 seconds timeout.
Note

  • By default, the “No Key Entry Timeout” is 4 seconds, meaning if no key is pressed after entering a number, the call will be automatically sent out after the timeout. The timeout interval can be configured under web GUI🡪Account🡪Call Settings.
  • GXV3350 allows users to press # key as SEND key. This behavior can be disabled via option “Use # as Dial Key” under web GUI🡪Account🡪Call Settings.
  • GXV3350 allows users to press # key as REDIAL key. This behavior can be disabled via option “Use # as Redial Key” under Web GUI🡪Account🡪Call Settings.
  • When the user enters the digit on the dial screen, if there is digit matching call history, or contacts name/number, the drop-down list will show the numbers. For example, if “John” is saved in the contacts,
  • entering 5 (JKL) 6 (MNO) 4 (GHI) 6 (MNO) will show call log with 5646 as the first four digits, as well as John’s number. Users could then directly select one of them from the list, instead of entering all the digits.

Redial

Users can dial out the last dialed number if there is dialed call log, using the same SIP account making the call last time.

  1. Enter the dial screen.
  2. A list of dialed calls will be displayed on the left side of the dial pad. Tap on the number you would like to call, the number will be added to the dialing field, press Audio call or Video call to redial.

Dial a Number via Contact

Follow the steps below to dial a number via Contact.

  1. Access Contacts by tapping on icon on the left side of the idle screen.
  2. Navigate in the contacts entries by sliding up/down on the screen.
  3. Tap on the dial icon for the contact .
Figure 44: GXV3350 View Contacts

Dial a Number via Call History

  1. Access Call History by tapping on icon on the bottom of the idle screen.
  2. The LCD will display all call history types: “All”, “Missed”, “Outgoing” and “Incoming” calls.
  3. Navigate in the call history list by selecting the call history category and sliding up/down on the screen.
  4. Tap on the entry to show more details or tap on to dial out.
Figure 45: GXV3350 Call History

Note

Note: The icon next each call indicates the Call Type with which the call was made, icon means this was a Video call. Moreover, means it was an Audio call.

Figure 46: Call mode from call history

Direct IP Call

Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls can be made between phones if:

  • Both phones have public IP addresses, Or
  • Both phones are on the same LAN/VPN using private or public IP addresses, Or
  • Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

To make a direct IP call, please follow the steps below:

  1. Directly enter the 192*168*xxx*xxx through the Number Buttons in the idle screen to bring up dial screen on GXV3350.
  2. Set the call mode as “IP Call”.
  3. Input the target IP address. For example, if the target IP address is 192.168.0.116 and the port is 5062 (i.e., 192.168.0.116:5062), input the following:

192*168*0*116#5062. The * key represents the dot (.) and the # key represents the colon (:).

  1. Press on (audio call only) or (video call) to dial.

Answer a Call

Single Incoming Call

  • When the phone is in idle and there is an incoming audio call, the phone will show the call screen as below. Tap on “Answer” softkey to answer the call via speaker or pick up the handset the answer the call.
Figure 47: Single Incoming Call – Audio

  • When the phone is in idle and there is an incoming video call, the phone will show the call screen as below. To answer the call with audio only, tap on “Audio” to answer the call via speaker. To answer the call with both audio and video, tap on “Video”. During video call or pick up the handset, the audio will switch to handset if picking up the handset.
Figure 48: Single Incoming Call – Video
Note

Users could select the Video Display Mode on phone’s Web UI🡪Phone Settings🡪Video Settings. Set the video display mode to “Original proportion“, “Cut proportionally” or “Add black margin proportionally“.

If set to “Original proportion“, the phone displays video in its original proportion. If the video display proportion is different from the one on the phone, the phone will stretch or compress video to display it. If set to “Cut proportionally“, the phone will cut video to meet its own display proportion. If set to “ Add black margin proportionally “, the phone will display video in its original proportion, if still exists spare space, the phone will add black edge on it.

Preview Function for Incoming Call

  • If the phone set the “Preview” feature for the incoming call from Web UI, the phone will display one more key “Preview” when there is an incoming video call. End users will preview the remote end without answering the video call. After previewing, end user can tap on Answer key to answer the video call, or “Reject” key to reject it. This feature should be supported by the SIP server. Please contact service provider for more information.
Figure 49: Single Incoming Call – Preview-1
Figure 50: Single Incoming Call – Preview-2

Transfer Function for Incoming Call

  • If the phone set the “Transfer” feature for the incoming call from Web UI, the phone will display one more key “Transfer” when there is an incoming call. End users will have the possibility to transfer the call without answering. After pressing “Transfer” button, end user can enter manually destination or press “MPK” to select a destination. “Reject” key to reject it. This feature should be supported by the SIP server. Please contact service provider for more information.
Figure 51: Single Incoming Call – Transfer-1
Figure 52: Single Incoming Call – Transfer-2

Multiple Calls/Call Waiting

  1. When there is another incoming call during active call, users will hear a call waiting tone, with the LCD displaying the caller name and ID for the incoming call. In the prompt window, it shows new incoming call from “316307” with the caller number; the account bar in purple is the current active call with “316307”.
Figure 53: Call Waiting

2. Similar to single incoming call, if the incoming call is video call, users can choose to “Audio Answer” or to “Video Answer” to answer the call.

3. Once the new call is answered, the current active call will be placed on hold. If the new call is rejected by tapping on “Reject” softkey, the current active call will not be interrupted.

Call Progress Status

During an active call if Home Button is pressed, the phone will go back to the home screen and the call-in-progress status will be shown on the GXV3350 status bar, once clicking the bar it will go back to call screen.

Figure 54: Touch to Return to Call Screen

Call Hold

During the active call, press HOLD softkey. The LCD screen will show as below. To resume the call, press UNHOLD softkey on the bottom of the screen.

Figure 55: Call on Hold

Call Recording

  1. During the call, users could record the conversation to the phone by tapping on “Record”
  2. If need to stop the recording, tap on “Stop Recording”
  3. The recording files can be retrieved from the GXV3350 Web GUI→Applications→Recording.
Figure 56: GXV3350 Call Recording
Note

Users can configure the recording mode via Web GUI→Phone Settings→Call Settings→Record Mode.

Five modes are available:

  • Record Locally: The phone will use the local recorder for call recording, and the audio file will be saved according to the recorder setup.
  • Record on PortaOne: The phone will send the specified SIP messages to the corresponding server
  • Record on UCM: The phone will send the recording feature code to the UCM server to request for recording, and the recording function will be executed by the server.
  • Record on BroadSoft: The phone will send the recording feature code to the Broadsoft server to request for recording, and the recording function will be executed by the server.
  • Disable: The phone cannot record in a call.

Users can configure the phone to Auto-Record all calls established via Web GUI→Phone Settings→Call Settings→Enable Auto Record When Call Established. But, if Record Mode is set to “Disable”, this option cannot be configured.

MPK Monitoring

During the call, users could view and monitor the programmable keys configured for the current Account:

Figure 57: MPK button

  1. During the Call, press the MPK button as shown above.
  2. The list of MPK configured for the active account will be displayed.
Figure 58: MPK list

3. User can choose an MPK from the list as they see convenient

Mute

During an active call, press “Mute” button to mute the call. The mute icon will be displayed behind the local number on the top of leftof the screen. Press “Mute” button again to unmute the call.

Figure 59: GXV3350 Call Mute

Turn on Video during Audio Call

Users could establish audio call first and then turn on video or accept video request during the call if the other party supports video call as well.

  • Turn on video during audio call

During an active audio call, on the call screen, tap on “More” and select “Video On”, a video request will be sent to the other party.

Figure 60: Turn on Video During Audio Call
  • Accept video request
Figure 61: Accept Video During Audio Call

If the GXV3350 receives video request during the audio call, a message “Accept video?” will be prompted. Select “Accept” to establish video during the call. If the Enable Video Call Feature is not enabled on GXV3350, the “Video On” option on GXV3350 will be hidden during the audio call. However, if the GXV3350 receives video request during the audio call, users could tap to accept the video request.

Call Details during Call

During an active/video call, on the call screen, tap on “Mode” and select “Call details.

Figure 62: Select Call Details During Video Call

The call details for RTCP info report will be displayed as shown below.

Figure 63: Call Details

Quick DTMF During Call

During an Audio/Video call, users have the ability to show DTMF buttons and each one of them can perform a different action. On the call screen, tap on “Mode” and select “Quick DTMF”.

Figure 64: Select Quick DTMF During Call

This feature can be configured by following below steps:

  1. Go to GXV3350 Web GUI→Value-added Service→Value-added Service.
  2. Configure the service type as DTMF and specify its Display Name.
  3. Set the DTMF content in “DTMF Content” field.
  4. Repeat the same steps in order to get more DTMF Buttons displayed during the call. See the following figure.
Figure 65: DTMF During Call

Switch Audio Channel During Call

  • GXV3350 allows users to switch among handset, speaker or headset(RJ9 headset, Plantronics EHS headset and Bluetooth headset) when making calls. Onhook to switch to handset; press the Headset button to switch to headset; press the Speaker button to switch to speaker.
  • If Bluetooth headset is connected, the audio will be automatically switched to Bluetooth headset once the call is established.
  • The status bar on the top of the screen shows the current audio channel being used during the call. If pressing the corresponding key for the currently used audio channel, the call will be hang up.

Call Transfer

A call can be transferred to another party during the call. The GXV3350 supports blind transfer and attended transfer.

Blind Transfer

  1. During the active call, tap on “Transfer” button.
  2. Select “Transfer” to bring up the transfer screen.
  3. Select transfer mode as “Blind” by tapping on the highlight area [Figure 66: Blind Transfer].The default transfer mode is “Blind”.
  4. Enter the digits.
  5. Tap on “Transfer” softkey.
  6. The call will be transferred and GXV3350 will hang up the call.
Figure 66: Blind Transfer
Note

  • If wrong digits are entered, tap on to delete the digit one by one;
  • If users would like to cancel the transfer, press button to go back to the previous talking screen.

Attended Transfer

GXV3350 supports attended transfer:

  1. During the active call, tap on “Transfer” button to bring up transfer screen.
  2. Select transfer mode as “Attended” by tapping on the mode selection area (see figure below).
Figure 67: Attended Transfer
  1. Enter the transfer target number, and then press the “Transfer” soft key on the right.
  2. Before transfer target answers the call, GXV3350 hears the ringback tone, and the touch screen prompts shown as below. Users could tap on “Cancel” to cancel the transfer, tap on “End” or simply hang up the call to complete call transfer.
Figure 68: Attended Transfer – Transferring

  1. After transfer target answers the call, the following screen will be shown up. If the user simply hangs up or taps on “End” soft key, the call wil be transferred, and GXV3350 will hang up the call. If the user taps on “Split” soft key to separate the calls, the user will talk to the second established call while the first call is on hold.
Figure 69: Attended Transfer – Split

  1. Besides attended transfers above, users could also consult the third party first before transferring the call.
  2. During the active call, tap More then New Call to make the second call. This will place the current call on hold.
  3. The second call establishes after the call is answered.
  4. During the active call, tap on “Transfer” button to bring up transfer screen. The other call on hold will be displayed such as .
  5. Select transfer mode as “Attended” in the transfer mode bar and tap on the call on hold such as to transfer the call.
  6. The call will be transferred, and GXV3350 will hang up the call.
Figure 70: Attended Transfer

Transfer via MPKs

Users have the possibility to transfer calls via Transfer or non-transfer programmable keys (BLF keys)

  1. During an active call, press the Transfer softkey then press on MPK
Figure 71: Transfer via MPK

2. Choose the destination to transfer calls to from the MPKs list

Figure 72: MPK list
Note

The transfer via programmable keys will follow the Default Transfer Mode whether it’s Blind Transfer or Attended Transfer specified in WEB UI under Phone Settings -> Call Settings -> Default Transfer Mode.

Important

  • To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains;
  • If users would like to cancel the transfer, press button to go back to the previous talking screen.

6-Way Conference

The GXV3350 supports up to 6-way Audio conferencing and 3-way HD Video conferencing.

Initiate Conference

There are three ways to initiate a conference call.

  • Initiating conference from dial screen
  1. Bring up the dial screen using one of the methods described previously [Figure 42: GXV3350 Dial Screen].
  2. Enter the extension number then press on it on the left panel of the screen
Figure 73: Add Conference Members from Dial Screen

3. The extension number will be added to dialing field and users can dial another number

Figure 74: Add Conference Members from Dial Screen 2

4. Using the same method add the other members then press “Audio Call” for an Audio conference or “Video Call” for a video Conference

  • Initiating conference during a phone call
  1. When the phone is on call screen, tap on “Conference” button;
  2. Enter the third-party number or choose an available number on the left menu from call history or contacts to form a conference of 3. After the call is established, the conference screen is brought up;
  3. Tap on to add another member to the conference;
  • Initiating conference directly using conference soft key
  1. On idle screen, press “Conference” button.
  2. Tap on to add the members of the conference.
Figure 75: GXV3350 Conference Screen
Note

When users press on to invite another member to the conference, a dial tone will be heard for the user to start dialing the number.

If there are calls on hold, they will show up when adding member to the conference. Users could then tap on the call to add it to the conference directly.

Figure 76: GXV3350 Conference – Add Existing Call to Conference

  1. Repeat the above steps to add more parties into the conference. The following figure shows a 3-way conference established.
Figure 77: 3-Way Conference Call Established
Note

Every time a conference participant joins or exits the conference when using Full screen, a notification will appear in order to make the GXV3350 host aware of the participant’s actions during the conference.

Figure 78: Notification of joining the conference
Figure 79: Notification of exiting the conference

Remove Party from Conference

To remove a party from the conference:

  1. Tap on the participant icon of the user you want to remove. The below window will show up giving the possibility to Mute enable video Enlarge or hang up.
  2. Tap on icon to remove the a party from the conference.
Figure 80: GXV3350 Conference – Remove Party from Conference

End Conference

To end the conference, tap on to disconnect all the parties from the conference. GXV3350 will hang up the call. If the remote party hangs up the call itself, it will be disconnected from the conference but other parties on GXV3350 will stay in the existed conference.

Hold and Resume Conference

During the conference, users could tap on Hold to hold the conference at any time. To resume the call tap on Unhold.

Auto Conference Mode

The GXV3350 also supports “Auto Conference” which allows users to establish conference call in a quick and easy way, instead of adding the other parties one by one. To enable Auto Conference feature, go to web GUI🡪Phone Settings🡪Call Settings🡪Call Features and set “Auto Conference” to “Yes”.

To esablish call with auto conference when there are 1 or more calls on the GXV3350, simply tap on “Conf” button. All the calls on GXV3350 will be brought into the conference.

Multicast Paging

Multicast paging is an approach to let different SIP users to listen to a page from a common multicast IP address. In multicast page call, one way audio will setup from sender to listeners, but the listeners cannot talk to each other. The sender and listeners must be located within the same LAN.

Sender multicast page configurations are under Web UI Settings 🡪 Applications 🡪 Programmable Key 🡪 BLF, users will need to press on Add in order to configure the option:

  1. Set the key Mode to Multicast Paging in dropdown list.
  2. Enter the multicast paging description in Display Name field.
  3. Enter multicast paging address and port in URL field. The range of multicast page address is 224.0.0.0 to 239.255.255.255 with a port not in use by phone.

To receive multicast page, the GXV3350 must be well configured to listen to the right address and port. The configurations are under Phone Settings 🡪Multicast Paging 🡪 Multicast Listening. There are 10 listening address supported. After multicast page listening well configured, please reboot the phone to let the settings take effect.

Multicast Listening switch

Users can Enable/Disable multicast listening feature from Multicast listening widget. When Multicast Listening Widget is set to ON; The phone will be listening to Multicast paging calls.

Figure 81: Multicast Listening widget – On

UCM Conference

Participate in UCM Conference Room

Users could dial the UCM conference room extension to join the conference. If password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as administrator.

Figure 82: Join UCM Conference Room

CCM (Conference Call Menu)

During a UCM conference, Administrators can tap on the UCM conf menu

Figure 83: UCM conference Menu

Administrators could view/invite members, bridge conference, remove bridge, mute, unmute and lock the conference

Figure 84: Conference Menu Options

Conference Call Operations

  • Click on to list all the users currently in the conference
Figure 85: Conference’s members list

  • Click on to invite other users into the conference room.

Users can send invitations to others to participate in the conference by pressing on the Invite option and then enter the member number an invitation will be sent to that number to join the conference room.

Figure 86: Invite a member

  • Click on to bridge another conference, Enter the conference number and password and Bridge request will be sent.
Figure 87: Conference Bridge

  • Click on to remove Conf Bridging.
  • Click on to Mute conference.
  • Click on to Unmute.
  • Click on to lock this conference room so that other users cannot join it anymore.
  • Click on to remove all members who are not the hosts.

CEI (Conference Event Indicator)

If CEI is enabled, Events like members joining/Leaving the conference, Invitation sent, Mute/Unmute … will be displayed in the call screen as the examples shown below:

Figure 88: Mute all members

Missed Call

When there is a missed call, the LCD will show missed call dialog on the idle screen.

Figure 89: Missed Call Screen

Users can tap on the missed call entry to access the missed call log. To close the missed call screen and return to the idle screen, tap on the screen except the dialog.

DND (Do Not Disturb)

When DND is on, the incoming calls to the GXV3350 will be blocked for all registered accounts with a reminder ring produced. To turn on/off DND:

  1. Touch and drag the status bar down on the GXV3350 idle screen.
  2. Tap on the DND icon to turn it on. The status bar shows icon indicating DND is on.
  3. Tap on the DND icon to turn if off.
Figure 90: Enable/Disable DND
Note

  • When the phone is in an active call, turning on/off DND won’t affect the current active call. It will take effect starting from the next incoming call.
  • When DND is on, all the incoming call logs will be saved in Missed.

Voicemail/Message Waiting Indication

When there is a new voicemail, the Message Waiting Indication (MWI) LED icon will blink in red on the upper right corner of the GXV3350 and will show up in the status bar.

To retrieve the voicemail:

  1. Tap on the Message icon from the applications section to bring up voicemail screen. All the registered accounts and the number of voicemails are displayed there.
  2. Tap on the account to dial into the voicemail box. Then follow the Interactive Voice Response (IVR) for the message retrieval process.
Figure 91: Retrieve Voicemail

For each account, the Voicemail User ID can be set up under web GUI🡪Account X🡪General Settings: “Voicemail Access Number”. This is the number that will be dialed out to access voicemail message when tapping on the account in Voice Mail screen.

Call Forward

Call forward feature can be set up from GXV3350 LCD or Web GUI.

  • From LCD

Go to onscreen Menu🡪Settings🡪Features🡪Call Forward. Select account name and tap on Call Forwarding to activate the feature. Then the list of options will be available. Select the option Call Forward Mode to configure the call forward type (Unconditional, Time Based, Others) and then enter necessary number in the fields.

Figure 92: Unconditional Call Forward

  • From Web GUI

Log in GXV3350 web GUI and go to Account page🡪Call Settings. By default, Call Forward feature is set to “None”. The Call Forward feature options are:

  • Unconditional Forward: All the incoming calls will be forwarded to the number set up in “All To” field.
Figure 93: Call Forward – Unconditional

  • Time Based Forward: All the incoming calls will be forwarded to the number as schedule in the time period. During the setup time, the call will be forwarded to the number in “In Time Forward To:” field. Other period the call will be forwarded to the number in “Out Time Forward To:” field.
Figure 94: Call Forward – Time Based

  • Call Forward on Busy / Call Forward No Answer / Call Forward on DND: The incoming call will be forwarded when the GXV3350 is busy or no answer after certain interval “Delayed Call Forward Wait Time (s)”, or if the phone is on DND mode then the call will be forwarded to the configured destination number.
Figure 95: Call Forward – Busy/No Answer/DND

Call Features

The GXV3350 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward etc. Before using the following feature codes, please make sure “Enable Call Features” option is set to “Yes” under web GUI🡪Account page🡪Call Settings.

Feature Code

Description

*01

Use Preferred Codec (per call)

  • Dial *01 followed by the preferred codec code and the phone number.

  • The phone will try to use this codec during the call.

  • Codec code: PCMU: 7110 – PCMA: 7111 – G726-32: 72632 – G722: 722 – iLBC: 7201

For example, if the user would like to use PCMA as the preferred codec to call phone number 334455, enter *017111334455.

*02

Force Codec (per call)

  • Dial *02 followed by the preferred codec code and the phone number.

  • The phone will try to use this codec during the call.

  • Codec code: PCMU: 7110 – PCMA: 7111 – G726-32: 72632 – G722: 722 – iLBC: 7201

For example, if the user would like to use PCMA to call phone number 334455, enter *027111334455.

*30

Block Caller ID (for all subsequent calls)

  • Dial *30.

*31

Send Caller ID (for all subsequent calls)

  • Dial *31.

*50

Disable Call Waiting

  • Dial *50.

*51

Enable Call Waiting

  • Dial *51.

*67

Block Caller ID (per call)

  • Dial *67 followed by the phone number.

*82

Send Caller ID (per call)

  • Dial *82 followed by the phone number.

*70

Disable Call Waiting (per Call)

  • Dial *70 followed by the phone number.

*71

Enable Call Waiting (per Call)

  • Dial *71 followed by the phone number.

*72

Unconditional Call Forward. To set up unconditional call forward:

  • Dial *72 followed by the phone number to forward the call.

*73

Cancel Unconditional Call Forward. To cancel the unconditional call forward:

  • Dial *73.

*74

Paging Call

  • Dial *74 followed by the phone number to send the paging call.

*83

Force Audio Calling (per call)

  • Dial *83 followed by the phone number to send the audio call.

*84

Force Video Calling (per call)

  • Dial *84 followed by the phone number to send the video call.

*90

Busy Call Forward. To set up busy call forward:

  • Dial *90 followed by the phone number to forward the call.

*91

Cancel Busy Call Forward. To cancel the busy call forward:

  • Dial *91.

*92

Delayed Call Forward. To set up delayed call forward:

  • Dial *92 followed by the number to forward the call. The default timeout before the call is forwarded is 20 seconds.

*93

Cancel Delayed Call Forward. To cancel the delayed call forward:

  • Dial *93.

Table 11: GXV3350 Feature Code

CONTACTS

The GXV3350 supports local, LDAP Contacts.

To access GXV3350 contacts, on the phone’s idle screen, tap on icon on the right panel. The following figure shows Contacts on the GXV3350.

Figure 96: GXV3350 Contacts

Local Contacts

The local contacts can save up to 1000 entries. Users can manage contacts by adding, deleting and modifying single contacts, downloading contacts from HTTP/TFTP server, importing contacts from external storage and exporting contacts to external storage.

Note: A reminder prompt is shown on the GXV3350 LCD screen when adding a number of contacts more than the allowed one (when importing contacts for instance).

Add Single Contacts

  1. On the Local Contacts menu Tap on to bring up “Create Contact” dialog to manually add a new contact. See figure below.
  2. Type First name, Last name, Phone number and other information for the new contacts. Please make sure the account number field is selected so the GXV3350 will use this account to dial out the new contact. The account number field is located on the left of the “Phone” filed as highlighted below.
Figure 97: GXV3350 Contacts – Add New Contact

Note: When typing a number using dial pad, “Add to contacts” button will appear as displayed on following picture, to add a new entry to your contacts list if the input number does not match any entry in your contacts.

Figure 98: Add to Contacts from Dial Pad

Import/Export Contacts

If the users have the GXV3350 phonebook file saved in local storage or external storage device that has been plugged into the GXV3350, the phonebook file can be directly imported to the Contacts. There are two different formats supported for the phonebook file:”vcard”, and “xml”. Users could manually create contacts first and export the phonebook file in vcard or xml format to take a look on the phonebook file.

To Import Contacts:

  1. Open Contacts.
  2. Tap on More on the upper right corner of the Contacts screen.
  3. Select “Import contacts” to bring up the dialog below.
  4. Fill in the import options and scroll down to the bottom of the screen.
  5. Tap on “Select file” to import phonebook file from the directory in internal or external storage device.
Figure 99: GXV3350 Contacts – Import Contacts

To Export Contacts:

  1. Open Contacts.
  2. Tap on More on the upper right corner of the Contacts screen.
  3. Select “Export Contacts ” to bring up dialog below.
  4. Select the file encoding and file type for the exported phonebook file. By default, the GXV3350 is using “UTF-8” as the encoding method.
  5. Tap on “Choose Directory” and select the directory where the phonebook file will be exported to.
Figure 100: GXV3350 Contacts – Export Contacts

Note : if Keep Associated Account is enabled, the associated account information in the contact file will be synchronized to the phone.

Download Contacts

The GXV3350 supports downloading XML phonebook from a remote HTTP/TFTP/HTTPS server to local Contacts. When downloading the phonebook, the GXV3350 sends request to the HTTP/TFTP/HTTPS server looking for file phonebook.xml. For more details about GXV3350 phonebook, please refer to the following link:

https://documentation.grandstream.com/knowledge-base/gxv33xx-series-xml-phonebook-guide/


To download phonebook:

  1. Make sure the GXV3350 can connect to the HTTP/TFTP/HTTPS server and the phonebook.xml file in correct format is downloadable from the HTTP/TFTP/HTTPS server.
  2. Open Contacts.
  3. Tap on More on the upper right corner of the Contacts screen.
  4. Select “Download Contacts” to bring up the dialog below.
  5. Fill in the necessary options and then tap on in the upper right corner of the screen. The GXV3350 will send out request to the configured HTTP/TFTP/HTTPS server.
Figure 101: GXV3350 Contacts – Download Contacts
Note

if Keep Associated Account is enabled, the associated account information in the contact file will be synchronized to the phone.

Search Contacts

  1. Open Contacts.
  2. Tap on the search field .
  3. Enter a contact’s name or a number to search. The search result will be automatically updated and displayed when entering the key words.
Figure 102: GXV3350 Contacts – Search Contacts

Use Contacts

Once the contacts are added, users could navigate in the contacts list to make a call and manage the contacts furthermore.

Make a Call to Contacts

Scroll up/down to find the contact in the list and tap on to call this contact.

Select Contacts

  1. Scroll up/down to find the contact in the list.
  2. Touch and press on the contact for about 2 seconds to show more options such as Delete contact, add to blacklist etc.
  3. To select a batch of contacts at the same time, press More on the upper right corner of the contacts screen and select Batch operation, Tap on the checkbox for the contacts to be selected. indicates the contact is selected.
Figure 103: GXV3350 Contacts – Select Contacts

Add Contacts to Favorites

  1. Select the contact/contacts to be added as described in [Select Contacts].
  2. Then tap on to add the contacts selected to Favorites

There are two other methods to add contacts to favorites.

  • Directly pressing on the contact and tap on to add the contact to favorite.
  • Tapping on “Favorites” on the Contacts screen to navigate to favorites category and tap on to select the contacts to be added to favorites then tap on .
Figure 104: Add Contacts to Favorites

Edit Contacts

  1. Tap on a contact from the contacts list
  2. Tap on to edit the contact.

Send Contacts to Desktop Shortcut

  1. Long press on the contact
  2. Tap on Send to Desktop from the menu.

Share Contacts via Bluetooth

Users can share a single contact or a batch of contacts. Refer to the following steps to do so:

  • Sharing a single contact:
  1. Long press on the contact
  2. Select “Send” from the menu then choose the Bluetooth device that you want to share the contact with.
  • Sharing a batch of contacts:
  1. Select the contacts as described in [Select Contacts].
  2. Press on to share the selected contacts via Bluetooth

Add Contacts to Blacklist

Users can add a single contact or a batch of contacts to the black list. Refer to the following steps to do so:

  • Add a single contact to black list:
  1. Long press on the contact
  2. Select “Add to Blacklist” from the menu.
  • Add a batch of contacts to black list:

1. Select contacts as described in [Select Contacts].

2.Press on to add the selected contacts to the blacklist

Add Group

Open Contacts and tap on to access “Group”. To add a new group, tap on and name the new group.

Figure 105: GXV3350 Contacts – Add New Group

Add contacts to Group

To add contacts to a group, tap on the group then tap on , check the contacts to be added to the group and press .

Note

  • Users could also select a group for the contact when adding or editing the contact.
  • Ringtone can be assigned in group as well as single contact. If the group has ringtone set to “Custom Ringtone”, this ring tone has the highest priority when there is an incoming call to the contact.

Contacts Storage Status

The GXV3350 default maximum contacts storage is up to 1000. To check contact storage status, tap on More on the upper right corner of the contacts screen to bring up contacts options, scroll down and select “Storage Status”.

Figure 106: GXV3350 Contacts – Storage Status

Note

Users could increase the number of maximum contacts storage to more than 1000 contacts on GXV3350. Users may access the phone through SSH and change the P value P1688 to another number (<=10000) to increase the default contacts storage. In this case, if users increase this default P value, the phone resource will be cost, and the phone performance will be slower.

PROGRAMMABLE KEYS

Programmable Keys Application

GXV3350 supports programmable keys without extension board (GBX20). Users can configure the programmable keys from Programmable Key application.

To configure programmable keys via Programmable Key application on GXV3350:

  1. Open Programmable Key application. Tap on the upper right of the app and then start adding programmable keys.
  2. Select desired mode from Key mode dropdown list (Speed dial, BLF, Call Transfer, Intercom, Speed dial via active account, Dial DTMF, Call park, Multicast paging, Dial prefix and Speed conference)
Figure 107: GXV3350 Programmable Key APP – Add Number

  1. For number list, user could manually enter it or select number from Contacts to add it.
Figure 108: GXV3350 Programmable Key APP – Add number from Contacts

  1. The added numbers will show in the list as the figure shown below.
Figure 109: GXV3350 Programmable Key APP – Number List

GBX20 Extension Boards

GXV3350 also supports programmable keys with extension board (GBX20). Users can configure the programmable keys from Web GUI → Applications → Extension Boards.

For the details of how-to configuration information, please refer to GXV3350 Administration Guide.

Note

  • When extension boards have been plugged in, the Programmable Keys Applications is disabled, and the account widget will not show any information of programmable keys.
  • If you want to reuse the Programmable Keys Application and others, please plug out the extension boards.

General Settings

Extension Boards like GBX20’s give the GXV3350 even more flexibility and more options:

Figure 109: Extension Boards – General Settings

General Settings

One Page Display Mode

Configures whether to enable one page display mode. If set to "Yes", each extension board only shows 20 programmable keys, so keys 1-80 will be displayed on 4 extension boards.

Sync Backlight with LCD

Configures whether to synchronize the backlight with LCD. If set to "Yes", the backlight will turn off when LCD is in idle

EXT Sync Prompt

When accessing EXT, configures whether to pop up the EXT synchronization prompt.

Enable Active MPK Page

When enabled, GBX20 will auto swtich to the page that there are active MPKs. When unchecked, the user needs to press the GXB20 buttons to switch MPK pages. It is enabled by default.

Hide BLF Remove Status

Configures to hide the status information of the monitored line. When checked, BLF LED would not update whether they are in a call or have an incoming/outgoing call.  It is disabled by default.

Table : Extension Boards – General Settings

Diagnostics

Diagnostics app provides visual information about the device’s interfaces connection, Network and accounts status. Users can also perform an Audio diagnostic test to check if the built-in speaker is working.

Users can access the Diagnostics app and press on Start to check the phone’s status.

  • General Status:
Figure 110: Port & Network Status

Figure 111: Account Status

  • Audio Diagnostics:

In order to run the speaker diagnostics, users need to press on Start and listen to the recording, then users can indicate whether they could hear the audio recording and whether there was some noise heard.

Figure 112: Speaker Diagnosis

When done with the speaker test, Users can Start the Microphone diagnostic which consists of speaking through the microphone after pressing on start and then checking If you can hear your speech back.

Figure 113: Microphone diagnosis

GXV3350 SETTINGS

Users could access the GXV3350 Settings by taping on the icon .

Figure 114: GXV3350 Settings

Users can find all the features and options that require configuration. Please, refer to the following table to have a clear idea about all the options available under this section:

Features

  • Call forwarding

  • Call Block

  • Shared Call Appearance (SCA)

  • Auto Answer

  • Account Ringtones

  • Bluetooth

Network

  • Ethernet Settings

  • VPN

  • Proxy Settings

  • Wi-Fi

  • General Network Settings

  • Hotspot & tethering

Basic

  • Sound

  • Language & Keyboard

  • Display

  • Date & Time

  • Security Settings

  • Peripherals

  • Accounts

  • Power Information

  • Reboot the phone

  • Accessibility

Apps

  • Application Management

  • Default Application

  • Notification Center

Advanced

  • Account Settings

  • System Updates

  • Syslog

  • System Security

Status

  • Account Status

  • Network Status

  • System Info

  • Storage Status

HARASSMENT INTERCEPTION

The GXV3350 has blacklist support for users to manage incoming calls. To access blacklist, tap on “Settings” icon then under “Features”, access “Harassment Interception”.

Blocked Contacts

The blocked Contacts are the contacts that were added to the blacklist, the GXV3350 will block any calls coming from these contacts. To show the blocked contacts tap on Blacklist from the Harassment Interception page.

Figure 115: List of blocked contacts

Block History

To show the history of blocked contacts/numbers, tap on call history from home screen then on “Blocked”.

Figure 116: Block History

Delete Block History

  1. In the block history, tap on the recycle bin icon
  2. Confirm the deletion of the complete blocking record by pressing “OK”

Edit Blacklist

Tap on Blacklist under the Harassment Interception Menu to show the blacklisted contacts

  • Add number to blacklist
  1. Tap on to start adding new entry to the blacklist. The blacklist can be added manually, from contacts, or from call history.
Figure 117: GXV3350 Blacklist – Add Number to Blacklist

  1. The following figure shows manually adding number to blacklist. Once Manually add option is selected, a window will be prompted for users to enter the phone number in the first field and name/note in the second field (optional). Tap on OK to finish the adding operation.
Figure 118: Manually Add Number to Blacklist

  • Edit Blacklist
  1. In the blacklist, touch and press the entry for about 2 seconds a prompt allowing changing the name/note is displayed
  2. Change the name/note.
  3. Tap on OK once done.
  • Delete Blacklist

Users can Delete/unblock contacts from the black list using two methods:

  1. From the black list menu press on “Unblocked” to no longer block the calls from coming from this contact.
  2. From the contacts menu, long press on the contact and press “Remove from Blacklist”.

Intercept Anonymous calls

The GXV3350 gives the possibility to intercept anonymous calls for each account registered:

  1. Enter the harassment Interception Menu.
  2. Check Intercept Anonymous Calls as shown on the figure below.
  3. Check the account to apply the interception.
Figure 119: Intercept Anonymous Calls

CALL HISTORY

The GXV3350 supports local Call history. Tap on idle screen to access Call history. The following figure shows the call history on the GXV3350.

Figure 120: GXV3350 Call History

Local Call History

There are four different categories in the local call history. Users could tap on the icon on the top menu to access the corresponding call logs:

  • All
  • Missed
  • Conf History
  • Block (if any)

Dial Out from Call History

Tap on one of the call history entry to call this number directly. The phone will use the same account as the call log when dialing out.

Call History Options

  • Touch and press the call history entry for about 2 seconds until more option window pops up
  • Users can edit this number before calling, add this number to contacts, add this number to balcklist etc…
Figure 121: GXV3350 Call History – Options

Delete Call History

  • Delete the entire call history

Users can delete the complete call history by pressing the directly afeter accessing the call history page.

  • Delete a single call history entry

Users can delete a single call history entry by pressing the entry for about 2 seconds to bring up the options then select Delete call history.

  • Delete multiple call history entries
  • Press on the top right corner of the screen and select the entries to be deleted
  • Tap on to delete the entries.

Call History Details

For each call history entry, users could tap on the entry to access the details.

Figure 122: GXV3350 Call History – Details

Users could find the following call details by tapping on the entry:

  • The Call date: the time when the call was initiated.
  • The Call duration: The period of time when the call was in progress.
  • The type of the call: Specifying if the call was a Video or an Audio Call.

Note: Call details under conference history include the previous details of the conference and for each one of the participants.

The following operations could be done:

  • Dial out this number directly.
  • Bring up dial screen with the call history number. Users could edit the number before dialing out.
  • Add to Blacklist
  • Delete the entry.
  • Options ,”Create a New Contacts”, “Add to an Existing Contact”.

SMS

The GXV3350 has built-in SMS application to send/receive message, if the SIP server and the other party support SMS message. Users can create, edit draft, delete and check the storage status of SMS.

Tap on from the phone’s desktop to launch SMS application.

Figure 123: GXV3350 SMS Message

View SMS

On the SMS list screen, tap on one of the message to view the SMS details.

Figure 124: View SMS Dialog
  • Users can press on in order to make a call to the account’s number on that conversation.
  • Users can press on in order to “delete”, “lock”, “unlock” or forward a message or a batch of messages from the conversation.
  • Users can press on in order to add the number as a contact in the GXV3350.

Create New SMS

Tap on in SMS application to start composing a new message.

Figure 125: Create a New SMS

  1. Select account to send the message from. (Note: Only registered accounts will be shown on the selection drop-down list, if you cannot find your account then make sure it’s registered).
  2. Enter the account number to send the SMS message to:
  • Add number to send the message to.
  • Enter the Number/Name of an existing contact to send the message.
  • Users could also select contact from GXV3350 Contacts by tapping on “Contacts” icon on the upper right of the page.
  1. Input content: Enter the message content on the bottom field of the screen. Tap on “Done” from the Keyboard once finished.
  2. Send message: Tap on the arrow icon when you are ready to send the message out.

Delete SMS

  1. Users can press and hold one SMS message in a conversation for about 2 seconds until a prompt appears where “Delete” can be pressed in order to delete the chosen SMS message.
  2. In order to delete one conversation, users can press and hold the conversation for about 2 seconds until a prompt appears where “Delete” can be pressed in order to delete the chosen SMS message.
  3. Users can delete a batch of conversations by pressing on , then the conversations can be selected in order to delete them by pressing the same icon.

SMS Settings

Users can verify the SMS Settings by pressing on “Settings” icon from the conversations screen.

  • Storage Status: The SMS app supports up to 1000 messages, “storage status” helps users to verify the current number of messages on the GXV3350 and the storage space that still available.
  • Enable Quick Reply: Enable this feature in order to automatically send a quick reply when an incoming call is rejected.
  • Choose a quick reply message: Users can add more quick reply messages by clicking on , and choose the one that will be used and sent automatically when an incoming call is rejected.
Figure 126: SMS Settings

FILE MANAGER

File Manager is a tool that allows users to delete, move, copy/past, send and rename files. It helps users to access and manage files in local storage as well as external storage devices (e.g, USB flash drive). Tap on the phone’s menu or desktop to launch File Manager application.

Files Operations

Copy and Paste Files

Follow the steps below to copy and paste a file on the GXV3350:

  1. Open file manager and navigate to the directory of the file to be copied. Touch and press on the file for about 2 seconds until the option s window pops up then press Copy.
  2. Select the location to which you want to past the file and press on .
Figure 127: GXV3350 File Manager – Copy File

Or

1- Press on the top right corner of the screen and select the files to copy

2-Tap on to copy the files selected

3-Select the directory to which you want to past the files then press .

Figure 128: Paste File

Move Files

The steps to move a file are similar to the steps to copy/paste a file. The difference is once the file is moved, the file will not be kept in the source folder. Follow the steps below to move a file on the GXV3350.

  1. Open file manager and navigate to the directory of the file to be moved. Touch and press on the file for about 2 seconds until the options window pops up then press Move.
  2. Select the location to which you want to past the file and press on
Figure 129: GXV3350 File Manager – Move

Send Files

The users can send a file via Bluetooth. Please make sure Bluetooth is turned on and connected to the Bluetooth devices. Otherwise, users will be directed to set it up before the file can be sent out.

To send a file:

  1. Open file manager and navigate to the directory of the file to be sent over. Touch and press on the file for about 2 seconds and press send
  2. Select the Bluetooth device to which the file will be transferred

Or

1. Open file manager and navigate to the directory of the file to be sent over then press on

2. The check boxes will appear then check the files to be sent over

3. Press on to send the selected files via Bluetooth then choose the Bluetooth devices to send the files to.

Figure 130: GXV3350 File Manager – Options

Delete Files

  1. Open file manager and navigate to the directory of the file to be deleted. Touch and press on the file for about 2 seconds until more options appear.
  2. Scroll down and select “Delete”

Or

1. Open file manager and navigate to the directory of the file/files to be deleted the click on

2. The check boxes will appear then check the files to delete

3. Press on to delete the files selected

4. Tap on OK to confirm

Figure 131: Delete File(s) via File Manager

Rename a File

  1. Open file manager and navigate to the directory of the file to be renamed. Touch and press on the file for about 2 seconds until more options appear
  2. Tap on “Rename”. A new dialog window will pop up for users to enter the new name.
  3. Tap on OK.
Figure 132: Rename File

File Categories

The file manager will categorize the files stored on local/external storage based on the type of files. The available categories are

  • All: gives access to all internal storage files as well as external storage devices
  • Pictures: contains all the pictures stored on the phone including screenshots, camera pictures and external pictures
  • Audio: contains all the Audio file on local and external storage
  • Video: contains all the videos stored on the phone including recorded videos from camera and videos stored on external devices
  • Downloads: in this category the phone will list all the downloaded files such as apps, document, music, videos …etc.

GS MARKET

The GXV3350 supports extensive amount of 3rd party Android applications. Users could install those applications from the built-in GS Market.

Tap on at the phone onscreen menu to launch the GS Market. Users could browse, search, download and install the apps from there for tools, games and other applications.

Figure 133:GS Market – Onscreen Menu

FTP SERVER

The GXV3350 supports file transfer via FTP server. Once installed, users could access the GXV3350 file system from PC. In order to access FTP Server application, go to GXV3350 application screen 🡪 File Manager, and click on the icon .

Figure 134: FTP Server – Start

Tap on “Start FTP Server” to turn the server on. The FTP server address URL will be provided on the screen.

Figure 135: FTP Server – Stop

For security purpose, users could also tap on in the above figure to set up username, password, port number and directory for remote access. By default, when the users access the ftp server from a PC, a prompt will show asking for user name and password. The default user name and password are “admin”.

Figure 136: FTP Server – Settings

STATEDETECTION

The StateDetection APP is as diagnosis APP that scans generally the Port and network status of the GXV3350 also includes the audio loopback test feature to check the Microphone and Speaker’s state:

Figure 137: StateDetection APP

Tap on “Start” to turn the Ports and Network diagnosis on. The APP will then list the result of of the scan.

Figure 138: General Detection

To run the audio loopback test, tap on “Audio Detection” then on Start to verify if the microphone operates normally and if you can hear your voice from speaker.

Figure 139: Audio Detection

CAMERA

The GXV3350 has built-in Camera to support taking pictures and recording videos. The camera can be used for SIP video calls or video calls via 3rd party applications.

Note: During SIP video calls or video calls via 3rd party applications, the camera cannot be accessed to take pictures or videos.

To access Camera to take pictures and videos, tap on Camera icon on idle screen.

Figure 140: GXV3350 Camera

Take Picture

  1. Press to take picture.
  2. The captured picture can be accessed under File Manager 🡪 Internal Storage 🡪 DCIM 🡪 Camera.
  3. To view the last taken pictures, swipe from right to left on camera screen.

Record Video

  1. Swipe from left to right on camera screen or press menu button, then tap on then type on to select the video mode.
  2. Tap on to start recording.
  3. The recorded video can be accessed under File Manager 🡪 Internal Storage 🡪 DCIM 🡪 Camera.
  4. To view the last recorded videos, swipe from right to left on camera screen.

Angle Adjustment

On the back of the GXV3350 camera, users could scroll the wheel up/down to adjust the camera angle. If users scroll the camera all the way up until the icon shows up on the status bar of the screen, the camera is turned off.

The GXV3350 has built-in Gallery for users to view pictures and play videos from GXV3350 internal storage. Users could also perform basic editing tasks on pictures under Gallery page.

To access the recently taken pictures or recorded videos, click on the circular key on the right top corner of the camera sceen.

Figure 141: Recent pictures and videos page

On this page, users have the abili ty to perform operations, such as:

  • Tapping on button to share the file via Bluetooth or a 3rd party application.
  • Tapping on button to edit and customize pictures. Users can add filters, crop, rotate pictures… etc.
Figure 142: Edit picture

Note

Videos cannot be edited from the gallery

  • Gallery page

To access the Gallery, open the camera click on the square key on the right top corner of the camera sceen.

Figure 143: Access to the Gallery
Figure 144: GXV3350 Gallery

On this page from the upper left corner, users can sort the pictures and videos by Album, Location or Time.

  • View Pictures

Access one group of pictures and videos and select “Grid View” or “Filmstrip View” from upper left corner of the screen to set view mode of the pictures. Tap on a specific picture to view the picture in full screen.

  • Pictures Options

When the picture is displayed in full screen, press the Menu button . A list of options will be available for users to select, including “Delete”, “Slideshow”, “Edit”, “Rotate left”, “Rotate right”, “Crop” or “Set Picture as”, etc.

Figure 145: GXV3350 Gallery – Picture Options

  • Take picture/video

Tap on on the upper right of the Gallery page to start taking pictures or videos using the GXV3350 built-in camera.

  • Select multiple pictures

Touch and press on one of the pictures for about 2 seconds until the picture is highlighted in blue.

Tap on other pictures to select multiple pictures. On the upper right of the Gallery screen, users can tap on to share the pictures via Bluetooth,tap on to share the pictures via a third party application or tap on to delete the selected pictures.

Screensaver

User can set screensaver from the phone’s idle screen under Settings 🡪 Basic 🡪Display 🡪Screensaver.

Figure 146: Screensaver settings

Users can set Screensaver to Clock or Screensaver.

  • Clock: When setting the screen saver to Clock the phone will show a clock on the screen when the phone goes to standby mode. Press to set the clock as Digital or Analog and Enable/Disable the Night mode.
  • Screensaver: Users can set Screensaver from the local images, the default directory (Screensaver), or from Internal storage, or they can set a folder in a remote HTTP server to display images contained on it as screensaver. Press to show the screensaver settings
Figure 147: Use Network Images

Click on Use network images and set the path of the remote screensaver folder.

Figure 148: Network Image Path

BROWSER

GXV3350 browser could be used in a similar way as a PC-based web browser. Users can open web pages, bookmarks, view history, search …etc. Tap on the idle screen to launch the Browser application.

Note: The default page in the GXV3350’s Browser is Google Search.

Figure 149: GXV3350 Web Browser

  • Touch the screen and scroll up/down/left/right to view the web page.
  • Use two fingers on the screen to pinch in or spreading out the page.
  • Press the MENU button to access more options including refresh New Tab, find on page, etc.
Figure 150: GXV3350 Browser Menu Options

  • To open a new window, tap on the third icon below, then tap on icon on the right side of the tab.
Figure 151: Open New Window in Browser
  • To open Bookmarks, History and Saved Pages, tap the icon on the upper right of the Browser.
Figure 152: GXV3350 Web Browser-Bookmarks

ACTION URL

GXV3350 supports ActionURL module, and it is used to set the URL for various kinds of phone events on phone web GUI, and when the corresponding event occurs on the phone, phone will send the configured URL to SIP server. To use ActionURL module, users need to know the supported events in this module, and also added the dynamic variables of the supported events on phone web GUI. The dynamic variables of the supported event will be replaced by actual values of the phone, in order to notify the event to SIP server. Please refer to GXV3350 Administration Guide and ActionURL User Guide for the configuration details.

https://www.grandstream.com/sites/default/files/Resources/ActionURL_Guide.pdf

CONNECTING GXV3350 TO DOOR SYSTEMS

The GXV3350 offers a powerful integration with Door systems (GDS3710 Door System or others) and allows users to open the door, initiates call and gets real time audio/video stream.

In order to configure the GXV3350 with the door system from the phone side, users need to go under GXV3350 Web GUI🡪Value-added Service🡪Value-added Service. Please, refer to the GXV3350 Administration Guide for more details about Value-added Service configuration.

Once the configuration is done, the call from the door system is answered on the GXV3350 in full screen with the configured “Open” button to send the access password to the door system. Please, refer to the following figure:

Figure 153: Incoming call from GDS3710 door system

The GXV3350 can be connected with the door system in two different ways, either using peering mode (without a SIP server) or through a SIP server. For more details, please refer to following guide describing the steps to connect the GXV3350 to GDS3710:

https://documentation.grandstream.com/knowledge-base/connecting-gds37xx-with-gxv33xx/

CONNECT TO NETWORK AND DEVICES

The GXV3350 supports a variety of network connections (Ethernet, Wi-Fi) and device connections, including EHS headset (Plantronics), USB and Bluetooth device. Users can connect the GXV3350 and transfer files from/to the GXV3350 using a USB connection or Bluetooth.

Ethernet

Ethernet connection is turned on as DHCP by default. If you would like to use Ethernet connection for network access, please make sure the Ethernet cable is plugged in to the LAN port on the back of the GXV3350.

To configure Ethernet settings on GXV3350 LCD:

  1. Go to GXV3350’s Settings 🡪 Network 🡪 Ethernet Settings.
  2. Touch IPv4 settings.
  3. Tap on “IPV4 Address Type” to select DHCP, Static IP or PPPoE as the address type.
  • For DHCP, save the setting and the GXV3350 should be able to get IP address from the DHCP server in the network.
  • For static IP, enter IP Address, Subnet Mask, Default Gateway, DNS Server and Alternative DNS server for the GXV3350 to correctly connect to network.
  • For PPPoE, enter PPPoE account ID and password so the GXV3350 can get IP address from the PPPoE server.

WI-FI

WI-FI is supported and built-in on the GXV3350. GXV3350 can be connected to network if Wi-Fi is available within the area.

Turn On/Off Wi-Fi

  1. Go to GXV3350’s Settings.
  2. Touch Network.
  3. Check or uncheck the option for Wi-Fi.

Or, users could open the top status bar and tap on WI-FI icon to turn it on/off.

Connect to Wi-Fi Networks

  1. Once Wi-Fi is turned on, GXV3350 will automatically start the scanning within the range.
  2. Go to GXV3350’s Settings.
  3. Touch Network.
  4. Touch Wi-Fi Settings.
  5. A list of Wi-Fi networks will be displayed as scanning result. Tap on the SSID and enter the correct password information to connect to the selected Wi-Fi network.
  6. The phone will start connecting to the Wi-Fi. The status bar will show Wi-Fi signal strength.
  7. Once it’s added and the password is remembered, the GXV3350 will connect to it again when the SSID is within the range.
Figure 154: GXV3350 Connect to Wi-Fi

  1. The previous steps allow the GXV3350 to connect the Wi-Fi network with DHCP setting by default. If it needs to be connected the Wi-Fi with static IP settings, please scroll down the setting window and tap to check the “Advanced options”. Then the window will show up the IP settings at the bottom. If the Static is selected, the system will require end user to input IP address, Gateway, Network prefix length and DNS 1 and DNS 2 addresses.
Figure 155: GXV3350 Connect to Wi-Fi-Show Advanced Options

  1. If there is a need to modify the saved Wi-Fi network setting, the end user should tap and long press the SSID bar in the Wi-Fi setting page. The system will pop up a prompt and then users need to tap on “Modify Network”. Then, the phone system will pop up a new window to allow user to check the Wi-Fi parameters and change the setting by checking the “Advanced options” at the bottom.
  2. User can also add Wi-Fi Networks manually if the network is hidden or not showing on the list of scanned SSIDs. User needs to roll down the Wi-Fi settings page and press on “Add network” and then enter the SSID name, Security type and Password.
Figure 156: Wi-Fi – Add network

Wi-Fi Settings Shortcut

Users can enter the Wi-Fi settings by sliding the Status Bar, then long press on the Wi-Fi icon.

Figure 157: Wi-Fi Settings Shortcut

-Or-
Press the letter under Wi-Fi icon this will show the list of the Wi-Fi networks detected. Press “More Settings” to access the Wi-Fi settings.

Figure 158: Wi-Fi Shortcut – Wi-Fi List

For more information about how to use Wi-Fi on the GXV3350, please refer to the link below:

https://documentation.grandstream.com/knowledge-base/gxv33xx-series-wi-fi-guide/

Bluetooth

Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. The GXV3350 supports Bluetooth, version 4.2 + EDR. Users could use Bluetooth to transfer files, share contact information with other Bluetooth portable devices, use Bluetooth headset for making calls, switch calls to the GXV3350 from mobile devices using Bluetooth hands-free profile, and listen to media (music or other audio output) from the GXV3350.

To connect to a Bluetooth device, turn on GXV3350’s Bluetooth radio first. The first time when using a new Bluetooth device with the GXV3350, “pair” the device with GXV3350 so that both devices know how to connect securely to each other. After that, users could simply connect to a paired device. Turn off Bluetooth if it’s not used.

Bluetooth settings are under GXV3350’s Settings🡪Features🡪Bluetooth.

Turn On/Off Bluetooth

  1. Go to GXV3350’s Settings 🡪 Features 🡪 Bluetooth.
  2. Check or uncheck Bluetooth option.

Or, users could open the top status bar🡪 tap on Bluetooth icon to turn it on/off.

Change Bluetooth Device Name

The GXV3350 uses “GXV3350_XXXXXY” as Bluetooth device name by default where “XXXXX” is the last 6 digits of the phone’s MAC address and the “Y” is the last 6th digit plus 2. The device name will be visible to other devices when connecting them. Follow the steps below to change the name:

  1. Go to GXV3350’s Settings🡪Features🡪Bluetooth
  2. Turn on Bluetooth.
  3. Select Additional settings.
  4. Press “Device name”.
  5. Enter a name and tap on “Rename”.

Pair GXV3350 with a Bluetooth Device

Before connecting GXV3350 with other Bluetooth device, users must pair them first. They will stay paired afterwards unless they are unpaired.

  1. Go to GXV3350’s Settings 🡪 Features 🡪 Bluetooth
  2. Turn on Bluetooth.
  3. Tap Additional settings and select “Visible to nearby Bluetooth devices” to make the GXV3350 phone visible to all nearby Bluetooth devices.
  4. The GXV3350 scans and displays the IDs of all available Bluetooth devices in range. If the device you would like to pair with does not show up in the list (available devices), ensure that the other device is turned on and set to be discoverable.
  5. If the GXV3350 stops scanning before the other device is ready, press button to scan again.
  6. Once the Bluetooth device shows up in the result, tap on it to start pairing. Confirm the passkey in the prompted message (if any). Or if passcode is required, please refer to the device’s documentation or other procedures to obtain the passcode.
Figure 159: GXV3350 Bluetooth – Paired Device

Unpair a Bluetooth Device

  1. In the Bluetooth settings, tap on button corresponding to the Bluetooth device.
  2. Select Unpair.

Bluetooth Settings Shortcut

User can enter the Bluetooth settings by sliding the Status Bar, then long Press on the Bluetooth icon.

Figure 160: Bluetooth Settings Shortcut

-Or-


Press the letter under Bluetooth icon this will show the list of the paired devices. Press “More Settings” to access the Bluetooth settings.

Figure 161: Bluetooth Setting shortcut 2

For more information about Bluetooth feature on the GXV3350, please refer to the link below:

https://documentation.grandstream.com/knowledge-base/gxv33xx-series-bluetooth-guide/

EHS Headset

The GXV3350 supports normal RJ9 headset and EHS headset. To use Plantronics EHS headset:

  1. Go to the GXV3350 Home screen 🡪 Settings 🡪 Basic 🡪 Peripherals: enable option “Plug RJ9/EHS headset”
  2. Connect EHS Headset to the GXV3350. Insert headset connector into the RJ9 headset port on the back of GXV3350.
Figure 162: EHS headset

USB Headset

The GXV3350 supports the GUV3005/3000 headset. The GUV3000 and GUV3005 are HD USB Headsets that offer high-quality sound. Ideal for remote workers and busy environments, these USB headsets feature a noise cancellation microphone that minimizes background noise to provide crisp HD audio. The headset features multiple call control features such answer/end a call, volume adjustment and mute/unmute. Users can plug in the USB port with the headset and simply use the headset as default media input/output channel. For more details, please visit: https://grandstream.com/products/personal-collaboration-devices/headsets

Once the headset plugged and tap on the Headset button, it will be detected, then the following icon will be shown on the top right of the status bar, this means a USB headset is connected.

Figure 163: USB Headset Connected

In the calling page, user can press on the Headset button (shown in figure below) when plugging in USB headset to enable USB headset. The status bar shows the icon modified indicating that the USB headset is being used for speaking.

Figure 164: USB Headset Used for Call

During the call, users can tap on “Headset” to toggle between Speaker and USB Headset.

USB

The GXV3350 supports USB connection with USB storage devices. To connect and access USB storage device:

  1. Insert an USB storage device into USB port at the back of the GXV3350.
  2. It will take a few seconds for the GXV3350 to prepare the connection. Then the USB storage icon will show on the status bar.
  3. To access USB storage, go to GXV3350 MENU🡪File Manager 🡪 USB. Tap on it to access and manage your data.
Figure 165: USB Storage Device Connected to GXV3350

EMERGENCY CALL

Users could configure Emergency Call Numbers on GXV3350 Web GUI 🡪System Application🡪Contacts🡪General Settings, in order to still being able to call those numbers even when the phone is locked. Emergency call interface can be accessed by tapping on “EMERGENCY” under the GXV3350 locked screen. Please, refer to the following figure:

Figure 166: Emergency Access under GXV3350 Locked Screen

Once “EMERGENCY” is pressed, a dial screen will show and users can choose the numbers allowed to be dialed from the list on the left of the dial screen.

Figure 167: Emergency Dial Screen

Note

The GXV3350 is not pre-configured to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit (“Emergency Service(s)”) or any other kind of Emergency Service. You must make additional arrangements to access Emergency Services. It is your responsibility to purchase SIP-compliant Internet telephone service, properly configure the GXV3350 to use that service, and periodically test your configuration to confirm that it works as you expect. If you do not do so, it is your responsibility to purchase traditional wireless or landline telephone services to access Emergency Services.

EXPERIENCING THE GXV3350 APPLICATION PHONE

Please visit our website: https://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products.

We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions.  If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support. 

Our technical support staff is trained and ready to answer all your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support.

Thank you again for purchasing Grandstream Enterprise Application phone, it will be sure to bring convenience and color to both your business and personal life.

* Android is a trademark of Google LLC.

* Skype and Skype for Business are Registered Trademarks of Microsoft Corporation.

© 2002-2014 OpenVPN Technologies, Inc.

OpenVPN is a registered trademark of OpenVPN Technologies, Inc.

HDMI, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

CHANGE LOG

This section documents significant changes from previous versions of user guide for GXV3350. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Firmware Version 1.0.3.40

Firmware Version 1.0.3.35

  • No Major Change.

Firmware Version 1.0.3.30

Firmware Version 1.0.3.27

Firmware Version 1.0.3.25

Firmware Version 1.0.3.20

  • No Major Change.

Firmware Version 1.0.3.19

  • Added support for integrated call control features with GUV3000/3005 [USB Headset]

Firmware Version 1.0.3.17

  • No Major Change.

Firmware Version 1.0.3.13

  • Added Auto Adjust Screen app to make third-party app display more friendly. [Auto Adjust Screen]

Firmware Version 1.0.1.8

  • This is the initial version.

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