WP816/WP826 - User Guide

  • Updated on July 15, 2024

WELCOME

The WP816 and WP826 are cordless Wi-Fi IP phones suitable for various enterprise and vertical market applications, including offices, retail, logistics, healthcare, and security. Both models feature integrated dual band Wi-Fi 6, advanced antenna design, roaming support, and support for the Opus HD voice codec, ensuring high-quality communication. The WP816 supports 3-way voice conferencing, offers 6 hours of talk-time, and 120 hours of standby time with a 1500mAh battery. In contrast, the WP826 supports 4-way voice conferencing, provides 12 hours of talk-time, and 240 hours of standby time with a 3000mAh battery. Both phones offer a sleek design, easy-to-use interface, and a variety of practical, customizable features, providing mobility and flexibility to all voice solutions.

PRODUCT OVERVIEW

Feature Highlights

The following table contains the major features of the WP8x6:

WP816

  • 2 SIP accounts and 2 lines.

  • Configurable button for push-to-talk

  • Dual-band 802.11a/b/g/n/ac/ax Wi-Fi.

  • Wi-Fi roaming.

  • 120 hours standby time.

  • 6 hours talk time.

WP826

  • 3 SIP accounts, 3 lines

  • Configurable button for push-to-talk

  • Dual-band 802.11a/b/g/n/ac/ax Wi-Fi.

  • Wi-Fi roaming.

  • 240 hours standby time.

  • 12 hours talk time.

WP8x6 Features at a Glance

Technical Specifications

The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages, and upgrade/provisioning settings.

  • WP816

Protocol/Standards

SIP RFC3261, DNS (A record, SRV, NATPR), DHCP, SSH, NTP, STUN, LDAP, TR069, SNMP, STRP, RTP/RTCP, RTCP-XR, TFTP, SIMPLE, HTTP/HTTPS, TCP, UDP, TLS, ARP, ICMP, IPv4, IPv6, 802.1x

Voice Codecs and Capabilities

G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723,iLBC, Opus, in- band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC, AJB,

Headset Noise Shield

Wi-Fi

Yes, integrated dual-band Wi-Fi 6 802.11 a/b/g/n/ac/ax (2.4GHz & 5GHz). 802.11k/r/v Supported

Wi-Fi Encryption

Support WEP, WPA, WPA2, WPA3 (personal)

Graphic

1.77 inch (128x160) color LCD, 1 * Dual color MWI

Bluetooth

Yes, integrated

Peripherals

2 soft keys, navigation keys, confirm key, dial key, hang up key, speaker key, programmable key, quick access and mute key, backlight DTMF keyboard, volume keys, Push-to-Talk key, accelerometer, proximity sensor

Push-to-Talk

Customizable function button for alarm (pending) and paging

Auxiliary Ports

3.5mm headphone interface (CTIA cable sequence), Type-C charging interface (supports fast charging)

Telephony

Hold, transfer, forward, 3-way audio conference, call park, downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 200 records), auto answer, click to dial, flexible dial plan, personalized music ringtones, server redundancy and fail-over, push-to-talk

Wall Installation

Base supports wall installation

Security

Ordinary user and administrator level passwords based on MD5 and MD5 sess authentication, SIP authentication algorithms based on SHA-256, SHA-256 sess, SHA-512-256, SHA-512-256 sess, md5 sess. AES security profile, SRTP, TLS call encryption, 802.1x media access control

HD Audio

The earpiece is broadband audio, and the speaker is narrowband audio, supporting

HAC and dual Mic.

QoS

Supports Layer 3 QoS (Tos, DiffServ, MPLS, DSCP)

Multi-language

Simplified Chinese, Traditional Chinese, English, Arabic, Catalan, Czech, German, Greek, Spanish, French, Hebrew, Croatian, Magyar, Italian, Japanese, Korean, Latvian, Dutch, Polish, Portuguese, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian

Upgrade/Provisioning

Firmware upgrade via FTP/TFTP/FTPS/HTTP/HTTPS, mass provisioning using GDMS/TR069 or AES encrypted XML configuration file

Power & Green Energy Efficiency

Universal power adapter

Input: 100-240VAC; Output:+5VDC, 1A (5W)

1500mAh lithium-ion battery, standby time 120h, talk time 6h (laboratory data)

Physical

Handset dimensions: 135.00 x 49.00 x 15.5mm Charger cradle dimensions: 85.00 x 85.00 x 25.8mm Handset weight (not including battery): 82g Handset package weight (not including QIG): 389g

Temperature and Humidity

Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing) Storage Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing)

Package Contents

WP816 phone, Type-C power adapter, charger base, belt clip, 1 lithium-ion battery, M3 screw, wall bracket, quick installation guide

Compliance

FCC, CE, RCM, IC

WP816 Technical Specifications

  • WP826

Protocol/Standards

SIP RFC3261, DNS (A record, SRV, NATPR), DHCP, SSH, NTP, STUN, LDAP, TR069, SNMP, STRP, RTP/RTCP, RTCP-XR, TFTP, SIMPLE, HTTP/HTTPS, TCP, UDP, TLS, ARP, ICMP, IPv4, IPv6, 802.1x

Voice Codecs and Capabilities

G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, iLBC, Opus, in- band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC, AJB,

Headset Noise Shield

Wi-Fi

Yes, integrated dual-band Wi-Fi 6 802.11 a/b/g/n/ac/ax (2.4GHz & 5GHz). 802.11k/r/v Supported

Wi-Fi Encryption

Supports WEP, WPA, WPA2, WPA3 (personal)

Graphic

2.4 inch (240x320) color LCD, 1 * Dual color MWI

Bluetooth

Yes, integrated

Peripherals

3 soft keys, navigation keys, confirm key, dial key, hang up key, speaker key, quick access and mute key, backlight DTMF keyboard, volume keys, Push-to-Talk key, accelerometer, proximity sensor

Push-to-Talk

Customizable function button for alarm (pending) and paging

Auxiliary Ports

3.5mm headphone interface (CTIA cable sequence), Type-C charging interface (supports fast charging)

Telephony

Hold, transfer, forward, 3-way audio conference, call park, downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 200 records), auto answer, click to dial, flexible dial plan, personalized music ringtones, server redundancy and fail-over, push-to-talk

Wall Installation

Base supports wall installation

Security

Ordinary user and administrator level passwords based on MD5 and MD5 sess authentication, SIP authentication algorithms based on SHA-256, SHA-256 sess, SHA-512-256, SHA-512-256 sess, md5 sess. AES security profile, SRTP, TLS call encryption, 802.1x media access control

HD Audio

The earpiece is broadband audio, and the speaker is narrowband audio, supporting

HAC and dual Mic.

QoS

Supports Layer 3 QoS (Tos, DiffServ, MPLS, DSCP)

Multi-language

Simplified Chinese, Traditional Chinese, English, Arabic, Catalan, Czech, German, Greek, Spanish, French, Hebrew, Croatian, Magyar, Italian, Japanese, Korean, Latvian, Dutch, Polish, Portuguese, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian

Upgrade/Provisioning

Firmware upgrade via FTP/FTPS/TFTP/HTTP/HTTPS, mass provisioning using GDMS/TR069 or AES encrypted XML configuration file

Power & Green Energy Efficiency

Universal power adapter

Input: 100-240VAC; Output:+5VDC, 1A (5W)

1500mAh lithium-ion battery, standby time 120h, talk time 6h (laboratory data)

Physical

Handset dimensions: 135.00 x 49.00 x 15.5mm Charger cradle dimensions: 85.00 x 85.00 x 25.8mm Handset weight (not including battery): 82g Handset package weight (not including QIG): 389g

Temperature and Humidity

Operating Temperature: 0ºC to 45ºC; Operating Humidity: 10-90% (non-condensing) Storage Temperature: -20ºC to 60ºC; Storage Humidity: 10-90% (non-condensing)

Package Contents

WP816 phone, Type-C power adapter, charger base, belt clip, 1 lithium-ion battery, M3 screw, wall bracket, quick installation guide

Compliance

FCC, CE, RCM, IC

WP826 Technical Specifications

GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the WP8x6

Equipment Packaging

  • WP816

WP816

  • 1x WP816 Handset

  • 1x Type-C 5V power adapter

  • 1x Rechargeable Battery

  • 1x M3 Screw

  • 1x Wall bracket

  • 1x Charging Station

  • 1x Handset Belt Clip

  • 1x Quick Installation Guide

WP816 Equipment Packaging

WP816 Package Content
  • WP826

WP826

  • 1x WP826 Handset

  • 1x Type-C 5V power adapter

  • 1x Rechargeable Battery

  • 1x M3 Screw

  • 1x Wall bracket

  • 1x Charging Station

  • 1x Handset Belt Clip

  • 1x Quick Installation Guide

WP826 Equipment Packaging

WP826 Package Content
Important

Check the package before installation. If you find anything missing, contact your system administrator.

Setting up the Phone

Charging Station

Plug the power adapter into a power source socket to start using the charging station.

Charging Station

Handset

Please refer to the following steps to setup your WP816 phone:

  1. Open the battery cover.
  2. Insert the battery with the electrodes in the top right corner for WP816, and top left corner for WP826
  3. Close the battery cover.
Note

Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer to Battery Information.

WP816 Handset Setup
WP826 Handset Setup

Battery Information

WP816

  • Technology: Rechargeable Li-ion Battery
  • Capacity: 1500mAh
  • Standby time: up to 120 hours
  • Talk time: up to 6 hours of active talk time

WP826

  • Technology: Rechargeable Li-ion Battery
  • Capacity: 3000mAh
  • Standby time: up to 240 hours
  • Talk time: up to 12 hours of active talk time

To get the best performance of your WP8x6, we recommend using the original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

Very Important

Be careful when inserting the battery into your handset to avoid any risk of short-circuit, which leads to damage your battery and/or the handset itself. Do not use damaged batteries which can increase the risk of serious harm.

Handset Keys Description

The WP8x6 Wireless IP phone enhances communication and combines usability and scalability in industries such as warehousing, catering, and retail as well as in factory settings. The following screenshot describes the handset LCD screen and the main hardware components.

  • WP816
WP816 Description

The following table describes the WP816 keypad keys.

Key

Description

3.5 mm headset jack

This port allows you to connect headphones or external speakers to the phone for audio output.

LED indicator

A small light that provides visual notifications for various events like incoming calls, messages, or charging status.

Earphone

Delivers audio output.

Volume Up key

A button used to increase the volume of audio output.

Volume Down Key

A button used to decrease the volume of audio output

PTT Key

PTT (Push-to-Talk) button, to initiate PTT call.

Navigation keys

Buttons used to navigate through menus, apps, and interfaces.

Off-hook / Dial key

Initiates or answers calls when pressed, and also used to dial numbers when making outgoing calls.

1 / Voicemail key

Long pressing this key initiates a call to your voicemail service, allowing you to check for new messages or manage voicemail settings.

Standard keypad

A grid of numeric keys used for dialing phone numbers, entering text, and navigating through menus by inputting numbers or letters associated with options.

* / Symobolic key / Silent Mode

This key is used to toggle the phone's silent mode on and off, muting all incoming call and message notifications.

Handsfree / Speaker key

Pressing this key enables the phone's speakerphone function, allowing for hands-free communication during calls.

Microphone

Picks up audio earpiece and hands-free calls

Type-C headphone &charging port

This port serves a dual purpose, allowing you to connect Type-C headphones for audio output and charging the phone using a compatible Type-C cable.

Dedicated function key

This button is assigned a specific function or shortcut, such as launching a specific app, activating a feature, or performing a predefined action.

Mute/Shortcut Key

A button that quickly silences incoming calls or notifications when pressed, and may also be customizable to serve as a shortcut for accessing frequently used features.

# / Input method switching / Lock key

Does one of the following:

  • When pressing #: Redials the last dialed number, for this to work the Key As Send option under Account settings => Call settings should be set to #

  • Lock key: Long press to lock keypad against unintentional entries, for this to work enable lock screen from LCD settings  under System settings => Security Settings => Screen Lock

  • Input method switching: Allows switching between different input methods (like keyboards types)

On-hook /Power key

This key serves a dual purpose, ending calls or switching off the phone when pressed for a longer duration, and turning on the phone or waking it from sleep mode when pressed briefly.

MENU/OK key

This key serves a dual purpose, opening the menu interface or confirming selections, such as when navigating through apps or options.

Softkeys

Correspond to functions displayed on the LCD. These functions change depending on the current context.

Color LCD Screen

1.77 inch (128x160) IPS color LCD screen

Proximity sensor

The proximity sensor detects when the phone is close to the caller's face, turning off the display to prevent accidental touches and save battery life.

Noise Canceling Microphone

A microphone equipped with technology to reduce background noise, resulting in clearer audio during calls by minimizing unwanted sounds from the surrounding environment.

WP816 keypad keys Description

  • WP826
WP826 Description

The following table describes the WP826 keypad keys.

Key

Description

LED indicator

A small light that provides visual notifications for various events like incoming calls, messages, or charging status.

Earphone

Delivers audio output.

Volume Up key

A button used to increase the volume of audio output.

Volume Down Key

A button used to decrease the volume of audio output

PTT Key

PTT (Push-to-Talk) button, to initiate PTT call.

Navigation keys

Buttons used to navigate through menus, apps, and interfaces.

Off-hook / Dial key

Initiates or answers calls when pressed, and also used to dial numbers when making outgoing calls.

1 / Voicemail key

Long pressing this key initiates a call to your voicemail service, allowing you to check for new messages or manage voicemail settings.

Standard keypad

A grid of numeric keys used for dialing phone numbers, entering text, and navigating through menus by inputting numbers or letters associated with options.

* / Symobolic key / Silent Mode

This key is used to toggle the phone's silent mode on and off, muting all incoming call and message notifications.

Handsfree / Speaker key

Pressing this key enables the phone's speakerphone function, allowing for hands-free communication during calls.

Microphone

Picks up audio earpiece and hands-free calls

Type-C headphone &charging port

This port serves a dual purpose, allowing you to connect Type-C headphones for audio output and charging the phone using a compatible Type-C cable.

Softkeys

These buttons are assigned a specific function or shortcut, such as launching a specific app, activating a feature, or performing a predefined action.

Mute/Shortcut Key

A button that quickly silences incoming calls or notifications when pressed, and may also be customizable to serve as a shortcut for accessing frequently used features.

# / Input method switching / Lock key

Does one of the following:

  • When pressing #: Redials the last dialed number, for this to work the Key As Send option under Account settings => Call settings should be set to #

  • Lock key: Long press to lock keypad against unintentional entries, for this to work enable lock screen from LCD settings  under System settings => Security Settings => Screen Lock

  • Input method switching: Allows switching between different input methods (like keyboards types)

On-hook /Power key

This key serves a dual purpose, ending calls or switching off the phone when pressed for a longer duration, and turning on the phone or waking it from sleep mode when pressed briefly.

MENU/OK key

This key serves a dual purpose, opening the menu interface or confirming selections, such as when navigating through apps or options.

Softkeys

Correspond to functions displayed on the LCD. These functions change depending on the current context.

Color LCD Screen

2.4 inch (240x320) IPS color LCD screen

Proximity sensor

The proximity sensor can detect when the phone is close to the caller's face, turning off the display to prevent accidental touches and save battery life.

Noise Canceling Microphone

A microphone equipped with technology to reduce background noise, resulting in clearer audio during calls by minimizing unwanted sounds from the surrounding environment.

WP826 keypad keys

Icons Description

The following table contains a description of each icon that might be displayed on the screen of the WP8x6.

Battery status

Charging

Wi-Fi connected on 5G band

Wi-Fi connected on 2.4G band

Wi-Fi signal status for threshold alarm

Outgoing Call notification

Missed Call notification

Rejected Call notification

Incoming Call notification

Auto-Answer feature enabled icon

Mute enabled icon

Silent mode enabled icon

Call on HD quality icon

Warning icon

DND enabled icon

Bluetooth enabled icon

Bluetooth connected icon

Call connected through Bluetooth icon

Contacts

Instant Messages

Call History

Voice Mail

Settings

Status

Icons Description

LED Status

Red Fast Flashing

Upgrading

Green Slow Flashing

Incoming call

Green Solid

Charging (full)

Red Slow Flashing

Missed call (s)

New voicemail (s)

New SIP Message (s)

Red Solid

Network disconnected

LED OFF

Normal

WP8x6 LED Status

Handset Menu

The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock the handset first and press “Menu” (softkey in the middle). Press the Arrow keys to navigate to the menu option you require. Then press “Select” (left softkey) or OK/Selection key to access further options or confirm the setting displayed. To go to the previous menu item, press “Back” (right softkey). You can press the Power key at any time to cancel and return to standby mode.

Menu Structure

Call History

Display the call history: Missed Calls, Answered Calls, Dialed Calls or All Calls. You can save dialed numbers on the call log to your contacts.

Contacts

Display the list of the registered contacts and also the LDAP contacts and the local group contacts, with the ability of searching, adding or editing the entries and also deleting the selected contacts.

Messages

With message, you can send a message by pressing “New ”, then write a message of up to 200 characters to another device or check the received ones.

Voice Mail

This option alows to view the recieved voicemails with both categories, Normal and Urgent , of both accounts of the WP phone.


Note: Voicemail ID needs to be configured, otherwise, “select” softkeys will open configuration settings.

Settings

  • Account Settings: Configure/View SIP accounts settings and account ringtone.

  • Call settings: Configure the account auto answer, call forward, DND and call waiting settings.

  • Basic Settings: Configure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings.

  • Adv. Settings: Configure the advanced settings including system upgrade, PTT/Paging settings, system security settings, syslog settings and factory reset / reboot.

  • Zero Config: This setting configurs the parameters used when adding the WP phone with GCC Fast provisioning service.

  • Wi-Fi Settings: Enables/Disables Wi-Fi service, it can also Configure the Wi-Fi connection parameters, such as the Wi-Fi band, Alarm Threshold...

  • Quick Network Configuration:Quickly set up your phone's Wi-Fi using three methods: access via mobile browser, streamline with the GDMS app for centralized management, or adjust settings directly on the device for a local solution.

  • Bluetooth Settings: Configures the bluetooth pairing settings.

  • Diagnostics: Displays a set of different device and system diagnostic tools, including the LCD, LED diagnostic tests, ping and traceroute tests, as well as Sensor Data tests.

Status

  • Account status: Displays account status whether it is registered or not.

  • Warnings: Displays the current alert messages for the phone, this can be messages about failed configuration downloads, Low Battery warning...

  • Network status: Press to enter the sub menu for MAC address, IP setting information (DHCP/Static IP), IPv4 address, IPv6 address, Subnet Mask, Gateway, DNS server, network statistics...

  • System Status: Press to enter the sub menu for Running memory, Storage status, MAC address, System version, Recovery version, U-boot version, Kernel version, Hardware version, PN number, Country code and Running time.

  • CPE status: CPE status includes signal strength and network connection stability indicators, such as CPE link, CPE STUN etc., it also contains a tool to run a global CPE diagnosis

  • Battery Status: includes information such as  the remaining battery percentage and charging status indicator...

Handset Menu

Keypad

Keypad Modes

The WP8x6 keypad can be used by tapping on an input field. The keypad has 4 modes “Ab2”, “ABC”, “abc” and “123”. The default mode is “Ab2”.

  • “Ab2” Mode:

This mode allows you to enter capital letters, small letters, digits, and symbolic characters.

The following table describes the allowed characters for each key.

KeyDescriptionKeyDescriptionKeyDescription

1

. , ’ ? ! ” – 1

2

A B C a b c 2

3

D E F d e f 3

4

G H I g h i 4

5

J K L j k l 5

6

M N O m n o 6

7

P Q R S p q r s 7

8

T U V t u v 8

9

W X Y Z w x y z 9

*

. , ‘ ? ! “ – ( ) @ / : _ ; + % * = < > $ [ ] { } ~ ^ # | ` &

0

Space

#

Switch mode

“Ab3” Mode
  • “ABC” Mode:

This mode allows you to enter capital letters, digits, and symbolic characters.

The following table describes the allowed characters for each key.

KeyDescriptionKeyDescriptionKeyDescription

1

. , ’ ? ! ” – 1

2

A B C 2

3

D E F 3

4

G H I 4

5

J K L 5

6

M N O 6

7

P Q R S 7

8

T U V 8

9

W X Y Z 9

*

. , ‘ ? ! “ – ( ) @ / : _ ; + % * = < > $ [ ] { } ~ ^ # | ` &

0

Space

#

Switch mode

“ABC” Mode
  • “abc” Mode:

This mode allows you to enter small letters, digits, and symbolic characters.

The following table describes the allowed characters for each key.

KeyDescriptionKeyDescriptionKeyDescription

1

. , ’ ? ! ” – 1

2

a b c 2

3

d e f 3

4

g h i 4

5

j k l 5

6

m n o 6

7

p q r s 7

8

t u v 8

9

w x y z 9

*

. , ‘ ? ! “ – ( ) @ / : _ ; + % * = < > $ [ ] { } ~ ^ # | ` &

0

Space

#

Switch mode

“abc” Mode
  • “123” Mode:

This mode allows you to enter digits only.

The following table describes the allowed characters for each key.

KeyDescriptionKeyDescriptionKeyDescription

1

1

2

2

3

3

4

4

5

5

6

6

7

7

8

8

9

9

*

.

0

0

#

Switch mode

“123” Mode

Tips for using the keypad:

  • To switch between the modes, users could press the # key.
  • Press multiple times on the same key to move forward between the allowed characters.
  • Use the Right/Left arrow keys to change the cursor’s position on the text entered.
  • For languages that support letters with accents, the handset now supports typing letters with accents on modes “AB3”, “abc”, and “ABC”.

WEB GUI ACCESS CONFIGURATION

The WP8x6 can be configured using:

  • The embedded Web GUI on the handset via PC’s web browser.
  • LCD Configuration Menu using the WP8x6 keypad.
Note

From the Web GUI, you can configure all the functions supported by the WP8x6; while via keypad menu, you can access limited configuration.

Configuration via Web Browser

The WP8x6 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the handset through a Web browser such as Google Chrome, or Mozilla Firefox.

Note

Please note that Microsoft’s IE 9 and below are not supported, also the records from the web cannot be played with IE10, Edge, and Safari. We highly recommend using Google Chrome or Mozilla Firefox.

Accessing the Web UI

  1. Connect the computer to the same network as WP8x6.
  2. Make sure the handset is booted up and powered correctly.
  3. You may check the IP address on the phone LCD menu Status 🡪 Network Status.
  4. Open the Web browser on your computer and enter the WP8x6 IP address in the address bar of the browser.
  5. Enter the administrator’s username and password to access the Web Configuration Menu.
Note

  • The computer must be connected to the same sub-network as the phone. This can be easily done by connecting the computer to the same hub or switch as the phone.
  • The default administrator username is “admin”, for the password, a random code will appear on the web UI, enter this code on your phone. Once verified, you’ll proceed to change the default password.
  • The default end-user username is “user” and the initial password is “123”, you will be prompted to change the user password immediately after providing the initial password. The user access is disabled by default.
  • If the ‘Web Access’ parameter is set to “Disabled” under Advanced Settings 🡪 System security, web UI access will be disabled.

Web GUI Languages

Users can select the language in the web GUI login page, or at the upper right of the web GUI after logging in.

Web GUI Language login page
Web GUI Language

Saving the Configuration Changes

When changing any settings, always submit them by pressing the Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit.

Web UI Access Level Management

There are two default passwords for the login page:

User Level

User Name

Password

Web Pages Allowed

End User Level

user

123

Only Status, Phone Settings, System Settings, Maintenance and System Application with limited options.

Administrator Level

admin

Random password generated after entering a numbers combination on the keypad

All pages

Web UI Access Level

Changing User Level Password

  1. Access the Web GUI of your phone using the admin’s username and password.
  2. Press Login to access your settings.
  3. Go to System Settings🡪 User Info Management.
  4. Locate User Password section:
    • Type in your new user password in the New Password field.
    • Type in again same entered password in the Confirm Password field.
  5. Press the Save button to save your new settings.
Changing User Level Password
Note

  • DO NOT USE the same password for both user and admin accounts.

Changing Admin Level Password

  1. Access the Web GUI of your WP8x6 using the admin’s username and password. (Default username and password is admin/Random Password from the sticker on the back of the unit).
  2. Press Login to access your settings.
  3. Go to System Settings🡪 User Info Management.
  4. locate Admin Password section:
    1. Type in the admin password in the Current Password field
    2. Type in your new admin password in the New Password field.
    3. Type in again same entered password in the Confirm Password field.
  5. Press the Save button to save your new settings.
Admin Level Password
Important

DO NOT USE the same password for both user and admin accounts.

Changing HTTP/HTTPS Web Access Port

  1. Access the Web GUI of your handset using the admin’s username and password. (Default username and password are admin/random password from the sticker on the back of the unit.).
  2. Press Login to access your settings.
  3. Go to Security Settings 🡪 Web/SSH Access
  4. In Web Access Mode, select the access method depending on the desired protocol (HTTP, HTTPS, or Both)
  5. Locate HTTP / HTTPS Web Port field and change it to your desired/new HTTP / HTTPS port.
    Note: By default, the HTTP port is 80 and HTTPS is 443.
  6. Press Save button to save your new settings.
Note

After modifying the connection method or port, the web GUI will be automatically logged out and redirected to the new address.

Web Access Port

BASIC OPERATIONS

Home Screen

By default, the home screen will be empty but once an account has been registered it will display its extension as shown, in the screenshot below:

Home screen pages

Turning the Handset ON/OFF

To turn ON the handset: Long press on Power key until the LCD screen lights up.

To turn OFF the handset: Long press on Power key again when the handset is idle and press the softkey to choose to power off or reboot.

Connecting to Bluetooth

The WP8x6 supports Bluetooth. To connect the device to nearby equipment via Bluetooth, please follow the below steps:

  1. Go to Settings → Bluetooth Settings
  2. Enable Bluetooth service
  3. Discover nearby Bluetooth-enabled devices, and choose the device you want to connect to, then click “Connect”
  4. The WP8x6 will inform you of a successful Bluetooth pairing
Connecting to Bluetooth

Connecting to Wi-Fi Network

Auto Connection

Go under the web interface of the “Network Settings 🡺 Wi-Fi Settings”.

For example, the user can pre-configure the WP8x6 to automatically connect to the Wi-Fi network at the client site, making it easier for the client to use the phone without going through setting up manually the Wi-Fi network. Also, the client could have the SSID show as “not in range by default”, until the SSID is created on your access point and configured to have the following password “wp!987@dmin“. Then the phone will automatically connect to that SSID.

WP_master not in range
Note

For easy deployment, WP8x6 out of the box is preconfigured to connect to a default SSID named wp_master with a password (WPA/WPA2 PSK) equal to wp!987@dmin, users can adapt these settings from the web UI as well to make it easier for deployment on customer site.

Manual connection

The WP8x6 supports dual-band 802.11a/b/g/n/ac Wi-Fi, please refer to the following steps to connect to the Wi-Fi networks:

  1. On the LCD menu, press the Menu key and navigate to SettingsWi-Fi Settings.
  2. Navigate to “Wi-Fi Networks”. A list of Wi-Fi networks will be displayed.
  3. Select the desired network to connect to. (Enter the correct password to connect if requested)

The handset will display a Wi-Fi icon on the main LCD menu if the con­nection to the Wi-Fi network is successful.

Connecting to Wi-Fi Network
Note

WP8x6 supports connection to Wi-Fi with captive portal enabled that requires additional credentials to sign up or login before it is allowed to use Wi-Fi.

Wi-Fi Band Configuration

If 5GHz and 2.4GHz are both available, the handset will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band to fix it or to keep it Dual Band (Automatic) under Settings 🡪 Wi-Fi Settings 🡪 Wi-Fi Band.

Wi-Fi Band Configuration
Note

Wi-Fi will restart after changing the Wi-Fi band.

Quick Network Configuration

Quickly configure your Wi-Fi network on your phone using three convenient methods:

Quick Network Configuration
  • Via Mobile Browser: Access the router’s settings page via any mobile browser by managing the router and connecting the WP8x6 to Wi-Fi for straightforward configuration.
  • Via Local Device: Adjust Wi-Fi settings directly on the device through its settings menu, offering a simple, local solution for configuring network connections without the need for additional tools or apps.

Via Mobile Browser

You can connect the WP8x6 through your mobile browser, to do that:

  • Go Under Settings => Quick Network Configuration => Via Mobile Browser.
  • Scan the QR code using your mobile device.
Scan QR Code
Note

If you are unable to scan the QR code, Select the Option “can’t scan”, for the phone to display the SSID that you can connect to.

  • Once scanned, it will redirect you to the page on your phone to manage router option
  • From there you can connect the WP8x6 to a Wi-Fi Network. by entering the SSID name and password

Via Local Device

Please refer to this section of the guide for detailed local device Wi-Fi connection [Manual connection]

Checking Status

Account Status

To check the SIP account status, follow these steps:

  1. Press the Menu key to bring up the operation menu.
  2. Use arrow keys to Reach Status menu and navigate to Account status.
Account Status

The following information will be displayed:

Item

Description

Account 1

Displays the information about the first account including name, number and the status of its registration.

Account 2

Displays the information about the second account including name, number and the status of its registration.

Account Status Description

Network Status

To check the handset network information status, follow these steps:

  1. Press the Menu key to bring up the operation menu.
  2. Use arrow keys to reach the Status menu and navigate to Network Status,
  3. You have then the possibility to view different network information such as the IP info, the Network Statistics…
Network Status

Item

Description

IP Info

IPv6 Info

IPv4 Address Type

Displays the IPv4 address type.

IPv4 Address

Displays the IPv4 address.

Subnet mask

Displays the subnet mask address.

Gateway

Displays the IPv4 address of the router.

IPv6 Info

IPv6 Address Type

Displays the IPv6 address type.

Wi-Fi

SSID

Displays the SSID that the WP phone is connected to.

WAN MAC

Displays the WAN MAC address

Highest Technical Standard

Displays the Highest Wi-Fi standard supported by the WP Phone

Technical Standards

Displays the Wi-Fi standards used currently

Wi-Fi Support Band

Displays the supported Wi-Fi Bands (2.4G, 5G, 2.4G&5G)

Wi-Fi Band

Displays the Wi-Fi Band supported

Channel

Displays the radio chaneel used

RSSI

RSSI stands for Received Signal Strength Indicator and represents the measurement of the power level of the received Wi-Fi signal.

Connection Speed

Shows the internet connection speed

Security Mode

Security mode refers to the type of encryption and authentication used to secure a Wi-Fi network connection.

Network Statistics

Network statistics provide data on the performance and usage of a network, including metrics like data transfer rates, packet loss, and latency, the following parameters are displayed

  • TxPackets

  • TxErrors

  • Tx Error Rate

  • Tx Dropped

  • Tx Dropped Rate

  • Rx Packets

  • Rx Errors

  • RX Error Rate

  • RX Dropped

  • RX Dropped Rate

DNS

Displays the primary and secondary DNS servers.

System Status

To check the system info, follow these steps:

  1. Press the Menu key to bring up the operation menu
  2. Use arrow keys to reach the Status menu and navigate to the System Status section.
System Status

The following information will be displayed:

Item

Description

Hardware

H/W

Displays the hardware version of the phone

P/N

Displays the Part Number.

S/N

Displays the Serial Number

MAC Address

Displays the MAC Address of the phone.

System Version

Displays the different kind so of software versions installed based on the mode:

  • Boot

  • Core

  • Prog: this is the main phone software version

  • Locale

Time

Includes information such as the system time and system timezone

IP Geographic Information

Displays information about the phone Geographic Information, this includes : the city, language, and recommended timezone

System Info Description

CPE Status

To view the CPE status, follow these steps:

  1. Press the Menu key to bring up the operation menu.
  2. Use arrow keys to reach the Status menu and navigate to CPE Status.
CPE Status view

The following information will be displayed:

Item

Description

CPE link

CPE link refers to the connection between the customer premises equipment (CPE) and the network, detailing its status and performance.

CPE STUN

indicates the status of the Session Traversal Utilities for NAT (STUN) functionality on the Customer Premises Equipment, used for NAT traversal and connectivity checks in VoIP and other real-time communication protocols.

UDP CR

indicates the status of control and reporting mechanisms related to UDP (User Datagram Protocol) traffic on the Customer Premises Equipment

TCP CR

Indicates the status of control and reporting mechanisms related to TCP (Transmission Control Protocol) traffic on the Customer Premises Equipment.

CPE status table

Battery Status

This option is used to display information about the battery of the phone, to view the battery status, please follow the below steps:

  1. Press the Menu key to bring up the operation menu.
  2. Use arrow keys to reach the Status menu and navigate to Battery Status.
Battery Status

The following information will be displayed:

Item

Description

Electricity

Displays the battery percentage left

Remaining Usage Time

Displays the estimated remaining usage time of the phone

Battery Temp

Displays the battery temperature

Battery Health

Displays the battery health

Charge count

Refers to the number of charge cycles completed by the battery, indicating its usage history and potentially its remaining lifespan.

Battery status description

Configuring the Appearance Settings

Some of the important parameters that can be defined for the phone’s appearance are: the screen brightness, the LCD Timeout, and the keypad backlight, we can configure them as follows

  1. Press Menu to bring up the operation menu.
  2. Use the arrow keys to reach Settings.
  3. Navigate to Basic Settings, and then Appearance.
  4. Configures the LCD brightness, key backlight, lock screen, screen time out, and font size.
  5. Press “Back (right softkey) to save and apply the new settings.
LCD Display Configuration

Return to Idle Screen

Press the Power Key to quickly exit the menu and return to the previous page

When you are navigating on the handset’s menu, and you receive an incoming call, the LCD screen will automatically exit the menu and you can either accept or reject the call, when the call is terminated, the LCD screen will return to the idle screen.

Register a SIP Account

The WP8x6 supports up to 2 SIP accounts for the WP816, and 3 SIP accounts for the WP826, they can be configured either using the web GUI or via the keypad menu as described in the following section.

Register Account via Web User Interface

  1. Access your handset base station web UI by entering its IP address in your favorite browser.
  2. Enter your admin’s username and password (default username and password: admin/ Random Password from the sticker on the back of the unit).
  3. Press Login to access your settings.
  4. Go to the Accounts tab and select the account to configure.
  5. In General Settings, set the following:
    • Account Active to Yes.
    • Account Name: Any name to identify this specific user.
    • SIP Server field with your SIP server IP address or FQDN.
    • Secondary SIP Server with your secondary SIP server IP address or FQDN. Leave empty if not available.
    • SIP User ID: User account information, provided by VoIP service provider (ITSP). Usually in the form of a digit similar to a phone number or actually a phone number.
    • Authenticate ID: SIP service subscriber authenticate ID used for authentication. Can be identical to or different from the SIP User ID.
    • Authenticate Password: SIP service subscriber’s account password to register to the SIP server of ITSP. For security reasons, the password field will be shown as empty.
    • Outbound Proxy with your outbound proxy IP address or FQDN. Leave empty if not available.
  6. Press Save and Apply to save your configuration.

After applying your configuration, your phone will register to your SIP Server. You can verify if your device has registered with your SIP server from its web interface under Status 🡪 Account Status (“Registered” with green color when the account is correctly registered, or “Unregistered” with red when the account is not properly registered)

Register Account via LCD Menu

To register your SIP account via the LCD menu, please refer to the following steps:

  1. Unlock your handset and press Menu to bring up the operation menu.
  2. Use the arrow keys to reach Settings and then select the Account Settings tab.
  3. Select which account you want to configure and then set the following:
    • Enable Account to “Enable”.
    • Account Name: Any name to identify this specific user.
    • SIP Server field with your SIP server IP address or FQDN.
    • SIP User ID: User account information, provided by VoIP service provider (ITSP). Usually in the form of a digit similar to a phone number or actually a phone number.
    • SIP Authenticate ID: SIP service subscriber authenticate ID used for authentication. Can be identical to or different from the SIP User ID.
    • SIP Authentication Password: SIP service subscriber’s account password to register to the SIP server of ITSP. For security reasons, the password field will be shown as ******.
    • Voicemail Access Number: The voicemail number of your account.
    • Display Name: The name that will be used for the caller ID name in SIP INVITE.
    • Account Ringtone: Choose the preferred ringtone for this account.
    • Press the “OK” softkey to apply the configuration
SIP Accounts Configuration

PHONE SETTINGS

Selecting Phone Language

The WP8x6 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows:

  1. Press Menu to bring up the operation menu.
  2. Use the arrow keys to reach Settings.
  3. Navigate to Basic Settings, and then select Language.
  4. Choose the desired language from the available list and press “OK and then the phone will apply the selected language.
Configuring Phone Language

Activate/Deactivate Hands-Free Mode

  • Press the Hands-free key while making a call or on the idle screen to activate hands-free mode.
  • Press the Hands-free key again to deactivate the hands-free function.

Muting the Microphone

  1. Press the button “Options (Left softkey) during an established call and a list of the options will be displayed.
  2. Choose” Mute” and press the “Select” button (left softkey / OK button) to switch on the microphone.

Notes:

  • While muted, the icon will be displayed on the screen.
  • To unmute the microphone during an established call, press the button on the phone to switch off the microphone.
Muting the Microphone

Adjusting Speaker and Earpiece Volume

Press the volume up and down keys on the left side of your phone while you are on an established call to set the volume of the earphone/speaker. You can choose between 10 different levels. The default level is 4.

Adjust Speaker volume

Noise Shield Audio Control

This feature could let the user configure Headset Noise Shield 2.0. When enabling the Noise Shield
feature, it creates a virtual “noise shield” which blocks the sounds outside. to configure the noise shield feature during a phone call please follow the below steps:

  1. During the call, press the icon “Options”
  2. Click on “Enable Noise Shield” to enable the feature
  3. Click on “Disable Noise Shield” to disable the feature

Ringtones

Setting the Ringer Volume

To configure the desired ringer volume, proceed as follows:

  1. Press Menu to bring up the operation menu and go to Settings.
  2. Navigate to Basic Settings, and then select the Sounds tab.
  3. Users can configure the silent and vibrate modes and also the voice ringtones by pressing the left and right arrow keys to change repeatedly and set the desired volume.
  4. Press “On-Hook” to confirm the new configuration settings.

Notes:

  • 10 levels are supported. Level 10 is the highest. Level 5 is the default.
  • appears when silent mode is enabled. In this mode, no ring will be played for incoming calls.
Ringer Volume

Setting the Ringtones

You can change the ringer melody for an incoming call. The device has different ringer melodies and to configure the desired melody, proceed as follows:

  1. Press Menu to bring up the operation menu.
  2. Use the arrow keys to reach Settings 🡪 Basic Settings, and then select the Sounds tab.
  3. Go to “Incoming ringtone”, and choose the account that the ringtone will be applied on, then select the desired ringtone, and press “Save” to confirm the ringtones selected and the new ringtones will be set successfully.
Calls Default Ringtone

Date and Time

On the WP8x6 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually. You can configure the time format and date format respectively. The handset supports two formats for time (12 Hours or 24 Hours).

To configure date and time manually

  1. Press Menu to bring up the operation menu.
  2. Use the arrow keys to reach Settings 🡪 Basic Settings, and then select the Date and Time tab.
  3. Press the “Onhook” key to apply your changes.
Date and Time Settings

Wallpaper

You can change the phone’s wallpaper from the LCD settings by following these steps:

  1. Press Menu to bring up the operation menu.
  2. Use the arrow keys to reach Settings 🡪 Basic Settings🡪 Appearance, and then select the Wallpaper tab.
  3. Choose the desired wallpaper and confirm it by clicking “OK”

Reboot

To reboot the handset, please refer to the following steps:

  1. On the main menu, long press the on-hook power key
  2. A list of options will be displayed to choose from to either power off the phone or reboot it , choose the reboot option
Reboot

CALL OPERATIONS

Placing calls

To place calls, you can use the following mode:

  • Earpiece mode: Press the off-hook / dial key to dial out.
  • Speakerphone mode: Press the speakerphone key to dial out.
  • Headset mode: Press the off-hook / dial key to dial out using a connected headset, from either a 3.5mm headset jack or a Bluetooth-connected headset.

During the call, you can switch the call mode by pressing the corresponding keys or connecting a headset.

Make a Call using a Line

Making calls requires the use of SIP lines. So, you should first register the SIP account to the handset beforehand, after registering the sip lines, you can choose between them while trying to make calls by pressing the “Accounts” button displayed on the call screen. Please refer to the following methods to make calls using a line:

  1. Enter the desired number using the keypad.
  2. Toggle between the available lines by pressing the “Account” button to choose the line for making calls. (The account name will change on the screen when press the “Account” button).
  3. Press Dial key , # (Use # as dial key” must be configured in web configuration) to initiate the call.

Note: Users can also initiate calls with hands-free mode using the Speaker key .

  1. To terminate the call, press the Hang-Up key .

Notes:

  • To dial from the contacts list, choose a contact using the navigation keys and press the Dial key .
  • When having unread voicemails on the handset, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.
  • The maximum length of dialed digits is limited to 64 characters.

Dialing from Call history

Users may use their call history entries to initiate calls. Please refer to the following steps:

  1. Press Menu to bring up the operation menu.
  2. Use arrow keys to reach Call History.
  3. Select the desired entry and press the “Call” soft key to establish the call.
Dialing from Call History
Note

In step 3, users can press the “Options” softkey followed by the “Edit&Dial” option to edit the number before initiating the call. The call history list stores the last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase the oldest dialed number when a new number is dialed.

Dialing from Phonebook

Users may use their contacts list to initiate calls.

  1. Press Menu to bring up the operation menu and use arrow keys to reach Contacts
  2. Select the contact to call and press the Dial Key to initiate the call.
Dialing from the Contacts List

Direct IP Call

Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP server. VoIP calls can be made between two phones if:

  • Both phones have public IP addresses; or
  • Both phones are on the same LAN/VPN using private or public IP addresses; or
  • Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

To make a direct IP call, dial the IP address of the target. Following the below syntax (Example target IP is 192.168.1.10):

– Dialing 192*168*1*10 (to use 5060 port by default)

– Users can specify the port number as follows 192*168*1*10#5060.

Note

  • To receive an IP call, user need to disable using a random port, under Web GUI 🡺 Phone settings 🡺 General Settings: Set “Use Random Port” to No.
  • Set “Key as Send” under Account x  🡺 Call Settings to “Disabled“.

Answering Calls

When receiving an incoming call, you can answer the call using the following steps:

  • Earpiece mode:

Press the Dial Key to pick up the call, or the “Answer” softkey (left softkey).

  • Speakerphone mode:

Press the Speaker Key to pick up the call in speaker mode.

  • Headset mode:

Press Dial Key to pick up the call, or “answer” softkey (left softkey) using a connected headset.

Note:

To answer an incoming call during an established call, press the Dial Key, the Speaker Key, or the “Answer” softkey. The incoming call is answered, and the original call is placed on hold.

Auto Answer

Users can enable the Auto Answer feature to accept and automatically answer incoming calls.

If enabled, the WP8x6 will automatically answer incoming calls using speaker mode.

To activate/deactivate the auto answer feature:

  • Using LCD Menu
  1. Press Menu to bring up the operation menu.
  2. Use arrow keys to reach Settings 🡪 Call Settings🡪Account x
  3. Select which account will be enabling the Auto answer feature.
  4. Set “Auto-Answer” to “Enabled” to configure the auto-answer mode and press the “On-hook ” button to save the changes
Auto-answer
Note

Once the auto-answer call feature is enabled, an icon implying that will be displayed next to the extension number on the main phone screen

  • Using Web Interface
    1. Access Web GUI Interface.
    2. Navigate to Accounts🡪 Call Settings.
    3. Set “Auto Answer” to “Yes”. (By default, set to “No”).

Ending Calls

To terminate the calls, press the Hang-Up key .

Rejecting Calls

To reject an incoming call, press the Hang-Up key .

Call Hold/Resume

  • During an active call, press the right softkey “Hold to put the established call on hold.
  • To resume the call, press the right softkey “Resume” while the established call is being on hold.
Hold/Unhold Calls
Note

If you press on “Options” during the established call, and then make a new call to another number, the first call will be on hold automatically and users can put up to 2 calls on hold at the same time.

Call Waiting

This feature will notify you of a new incoming call during an established call and display the incoming call information visually on the LCD screen and a call waiting tone will be heard. If this feature is disabled, the new incoming call will be automatically rejected.

This feature is enabled from the Web GUI:

  1. Access Web Interface.
  2. Go to Accounts🡪 Call Settings
  3. Set “Enable Call Waiting ” to “Yes”.
  4. Press the Save and Apply buttons to confirm the new settings.

Users now will be able to hear the call waiting tone and it will be visible as well on the LCD screen as displayed in the following screenshot.

Call Waiting

Do Not Disturb

You can activate or deactivate the DND mode for your accounts registered on the handset from its LCD menu, by following two methods, If DND mode is activated, all incoming calls will receive busy treatment depending on your configuration (forward to voice mail, busy tone…).

To enable or disable the DND mode :

  1. Click on the key and DND mode will be enabled.
  2. Go to Settings Call Settings, from there, you can enable/disable Do Not Disturb
DND Enabled

Call Forward

The call-forward feature will allow you to forward all incoming calls to the desired number. Three possible call-forward types are available.

  • Forward Always: All incoming calls are forwarded to a specific number whether the phone is available or not.
  • Forward Busy: All incoming calls are forwarded to a specific number when the phone is on a call.
  • Forward No Answer: All incoming calls are forwarded to a specific number when the caller receives no answer.
Note

The Forward Always will override all other call forward options.

To enable the call forward, please refer to the following steps:

  1. Press Menu to bring up the operation menu.
  2. Use arrow keys to reach Settings 🡪 Call Settings 🡪 Account x 🡪 Call Forward.
  3. Select which account will be enabling the call forwarding feature and navigate to “Call forwarding”.
  4. Set “Call Forward” to “On” and select the call forward
  5. Configure the parameters of the call forward mode and press the “Save” button.
Call Forwarding
Note

The call forwarding can be also configured from the Web GUI 🡪 Accounts 🡪 Call Settings.

Call Transfer

The WP8x6 supports the call transfer feature, you can transfer a call to another party using one of the following ways:

  • Blind transfer: Transfer a call directly to another party without consulting
  • Attended transfer: Transfer a call with prior consulting.

Blind Transfer

  1. Press the “Transfer” soft key during a call, and then enter the number you want to transfer the call to.
  2. Press Options then choose Transfer option
  3. Select Transfer then press on Blind Transfer key.
  4. The call is connected to the number you specified, and the LCD screen prompts Call Transferred.
Blind Transfer

Attended Transfer

Using New Call softkey

  1. During an established call, press Options  New call.
  2. Choose the line and enter the number you want to transfer the call to, then press (Dial Key).
    * The initial call will be put on hold
  3. Once the second call is established, press Options  Transfer
  4. Select the initial call on hold, and press Transfer to complete the transfer.

Using Attended Transfer softkey

  1. During an established call, press Options Attended Transfer.
  2. Choose the line and enter the number you want to transfer the call to, then press the “New Call”, the initial call will be put on hold
  3. Once the second call is established, Press the “Transfer” key to complete the transfer.
Attended Transfer
  1. The user can “swap” between the calls, to swap between the current call and the call put on hold Click on Options Swap

Speed Dial

Speed dial allows users to perform single-digit dialing to predefined numbers. This feature is particularly useful to speed up dialing frequently used or hard-to-remember numbers. A maximum of 10 speed dial numbers is allowed. For example, the digit key 2 is configured as a speed dial key and assigned the number 2001, the phone will dial out the number 2001 directly when you long press digit key 2.

Note

The speed dial number should not be set on a chosen representative number, otherwise long press will initiate a call to configured speed dial number.

To configure the speed dial (create, edit, or delete) numbers, proceed as the following steps:

  1. Press Menu to bring up the operation menu and use arrow keys to reach Settings 🡪 Basic Settings🡪 Key Customization
  2. You have then the option to choose under which category of programmable keys you want to define the Speed Dial key, in our case we will choose the Multi-purpose key
  3. Select the mode to Speed Dial
  4. Select the associated account and the number to be dialed.
  5. Press the “Save” softkey to save the configured speed dial numbers.
  6. Once the Multi-purpose key is pressed, the speed dial will be initiated
Speed Dial Configuration

X-Way Conference

The WP8x6 supports creating a local conference with other parties (including the handset starting the conference). To start a 3-Way conference for WP816, or a 4-Way Conference for WP826, follow the below steps:

  1. Place a call to the first party and press the left softkey “Options”, then select “Conference”.
  2. Enter the number of the second party you want to add to the conference and press to initiate the call.
  3. Once the Third-party picks up the call, the conference will be automatically initiated

Please refer to the following screenshots for more details.

X-way Conference Call

4. You can split the conference between the members or kick a specific member out of the conference, please refer to the screenshots below for more details

X-way Conference Call Kicking Out members
X-way Conference Splitting the conference

UCM Conference

Participate in an UCM Conference Room

Users could dial the UCM conference room extension to join the conference. If a password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as an administrator.

Join the UCM Conference Room
UCM Conference Room Call put on Hold

Voice Mail

The voice mail feature ensures that you will never miss any important messages. It permits either to leave voice mails to someone else or receive and listen to voice mails via the handset

Set Voice Mail ID

There are 2 ways to set Voice Mail Feature Code, either using the Handset Menu or Web Interface.

Note: The Voice Mail Feature Code depends on the service provider or IP-PBX used. For example, if UCM6xxx is the SIP server, the Voice Mail Feature Code is *97.

  • Using LCD Menu
  1. Press Menu to bring up the operation menu.
  2. Use arrow keys to reach the Settings tab, then Go to Account settings
  3. Select the desired account and configure the Voicemail ID number, then press “Save” softkey.
LCD Menu – Voice Mail ID
  • Using Web Interface
    1. Access Web GUI Interface.
    2. Go to Accounts 🡪 Account x 🡪 General Settings
    3. Configure Voice Mail Access Number.
Web UI – Voice Mail Access Number

Play Voice Mail Messages

  1. Press Menu to bring up the operation menu.
  2. Use arrow keys to reach the Voicemail tab.
  3. Choose the account, press the “Select” button, and enter your Voicemail password then you can select visually and retrieve your voice messages saved on your voicemail and listen to each voicemail.

Note: this feature is compatible with UCM6xxx on v.1.0.20.6 or higher.

Playing Voicemail Messages
Notes

  • If the VM is protected by a password, users can enter the password using the handset keypad after reaching the Voice Mail system. The password is defined on the service provider or IP-PBX side.
  • When having unread voicemails on the handset, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

CONTACTS

Users can manage local contacts by adding, deleting, and modifying every single contact. Users could access contacts under the handset Menu. Please, refer to the following screenshots:

Accessing Contacts

The following operations can be done under the local contacts screen:

  • New contact: Under “Option”, users can select “New Contact” to manually add the contact information and details. Please, see the following screenshots and table:
Create a new contact

Last Name

Enter the contact’s last name.

First Name

Enter the contact’s first name

Work Number

Enter the contact’s work phone number.

Home Number

Enter the contact’s home phone number.

Mobile Number

Enter the contact’s mobile phone number.

Groups

Choose the group you want to include your contact in it.

Ringtone

Choose a specific ringtone for the account’s received calls.

Account

Choose the default account you want to dial with this contact.

Primary

Select which number is the primary choice.

New Contact Parameters
  • Search for a contact: in case finding a specific contact among a batch of contacts is difficult, users can press the right softkey for “Search” and enter the name of the contact to find it easily.
  • Send Message: Select a contact to send an instant message, up to 200 characters are supported.
  • Dial out from Contacts: Select the needed contact and tap on the dial key to call it directly. The phone will use the configured account on the contact’s information to dial out.
  • Delete: Users can delete a specific contact by tapping on “Delete contact”.
  • Delete All: Users can delete the whole list of local contacts by tapping on “Clear all contacts”.

CALL HISTORY

Call history provides users access to phone call logs in different categories and helps users to make some operations directly. Call history can be accessed under the menu as shown in the following figure:

Call History

There are four different categories in the call history. Users could use the phone’s right and left arrows to view the following categories: All Calls, Missed Calls, Dialed Calls, and Answered Calls.

Dial Out from Call History

Select one of the call history logs and tap on the dial key to call this number directly. The phone will use the same account as the call log to dial out.

Call History Options

Call History Options
Call History Options
  • Add to contacts: Users can tap on this option to add the number listed on the selected call history entry to local contacts, this only applies to phone numbers that have not been saved yet.
  • Black List Add: Adds the selected number to the Black list, which will stop the phone from receiving calls from that number.
  • Edit&Dial: Users could copy the number to the dial screen to edit it before dialing.
  • Delete: Users can delete the selected call history log by tapping on “Delete”.
  • Delete all: This option helps users to clear all their call history.
  • Details: In case the contact is already saved, the detail option will give you the possibility to view the contact’s details.

MESSAGES

The WP8x6 has a built-in Instant messaging application to send/receive messages, if the SIP server supports Instant messaging. Users can create, edit draft, and delete one or all the messages. Tap on phone’s menu to launch Instant Messages application.

View Messages

On the Messages list screen, under Inbox tap on one of the messages using the OK button to view the Messages details.

View Messages Dialog

Reply to Message

On the same message received, the user can reply by composing the message and clicking Send

Message Reply

Create Messages

Tap on “New” in the Messages application to start composing a new message.

Create a New Message
  1. Input content: Enter the message content on the next field of the screen. Tap on “Send” once finished, a “Sending” message will prompt and the message is confirmed as sent once the “Sending” message prompt disappears.
  2. Add the number to send the message to in the Recipient section. (Note: Users could click on “Add” to add existing contacts to the Recipient list.

Delete Messages

  1. On the messages list, tap on “Options” to show more options.
  2. Tap on “Delete message” to delete the selected message, or on “Delete all” to delete all the messages/drafts.
Delete Message

CALL FEATURES

The WP8x6 supports traditional and advanced telephony features including call forward, etc.

*72

Unconditional Call Forward. To set up unconditional call forward:

Off hook the phone.

Dial *72 and then enter the number to forward the call.

Press Call softkey or Dial key.

*73

Cancel Unconditional Call Forward. To cancel the unconditional call forward:

Off hook the phone.

Dial *73.

Press Call softkey or Dial key.

*90

Busy Call Forward. To set up busy call forward:

Off hook the phone.

Dial *90 and then enter the number to forward the call.

Press Call softkey or Dial key.

*91

Cancel Busy Call Forward. To cancel the busy call forward:

Off hook the phone.

Dial *91.

Press Call softkey or Dial key.

*92

No Answer Call Forward. To set up delayed call forward:

Off hook the phone.

Dial *92 and then enter the number to forward the call.

Press Call softkey or Dial key.

*93

Cancel No Answer Call Forward. To cancel the delayed call forward:

Off hook the phone.

Dial *93.

Press Call softkey or Dial key.

WP8x6 Call Features

QUICK ACCESS SETTINGS

Quick access is a shortcut feature that allows WP8x6 users to launch phone applications, perform call actions, or display device information, with one click.


The quick access modes supported are : “Quick Start” and “Quick Open” , Depending on the quick access mode,

Quick Start: Allows users to configure call feature shortcuts such as : Speed Dial, Dial DTMF, DND….

Quick Open: Allows users to open specific phone application, such as: Broadsoft Call Log, Contacts, Local Phonebook, LDAP

To add a quick access key, Please follow the below steps on your WP8x6 phone:

  1. Click on the mute/shortcut key
  2. Click on “Config” to set up the quick access key
  3. Choose the quick access mode, function, and its corresponding parameters
  4. The Quick access key will be saved, and can be triggered by clicking the number corresponding to the key, in our case, we will press key number1

PTT (PUSH-TO-TALK) FUNCTIONALITY

The WP8x6 supports the push-to-talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to “walkie-talkie” use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time. Multiple parties to the conversation may also be included.

Enabling PTT mode

You can enable and configure the PTT settings using the handset LCD menu:

  1. Press Menu to bring up the operation menu.
  2. Use arrow keys to reach Settings 🡪 Advanced settings 🡪 PTT and paging.
  3. Choose PTT settings and enable the PTT function.
  4. Press the Save button to enable PTT mode.
Enabling PTT Feature

Using the PTT Functionality

To send a PTT broadcast:

  1. Unlock your handset.
  2. Make sure the multi-function side key is configured to be a Push-To-Talk button.
Custom Button set to PTT/Paging
  1. Press the Push-to-Talk key (one time) to access PTT/Paging Page settings.
PPT Channel
  1. Press and hold the Push-to-Talk key to initiate the PTT/Paging call (and to speak).
PTT Call (Caller)
  1. The devices which are in the same channel will receive the PTT call.
  2. Release the Push to Talk soft key when you have finished speaking. The channel will wait 10 seconds before release.
PTT Call Release
  1. You should press the Push to Talk soft key only when the channel status indicates Waiting. Otherwise, you may interrupt another person’s message.
Notes

  • Users could press and hold the Push-to-talk key from any screen to quickly initiate a PTT call using the default channel.
  • The channel status will change to Sending PTT to indicate that you are transmitting as displayed on the following screenshot.
  • It is possible to output PTT audio via the 3.5 mm audio jack if the device has one.

PTT Configuration Settings

Please refer to the following Settings for more details about the configuration of the PTT functionality:

Settings

  • Multicast address: The multicast IP address to send page audio to and receive page audio from. The default value is 224.0.1.116.
  • Port: The port to send audio to and receive audio from. The default value is 5001
  • Emergency volume: The Volume of the emergency channel. The default value is 8

PTT Parameters

  • PTT function: Enable or disable the PTT function.
  • Default channel: The PTT channel is used to transmit an outgoing page if the user does not explicitly specify a channel.
  • Priority channel: The channel assigned for priority pages.
  • Emergency channel: The channel assigned for emergency pages.
  • Accept while busy: If no, incoming PTT sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call-waiting behavior on the active audio channel.
  • CallerID(*): Caller ID number for identification.
  • PTime: The audio payload size in milliseconds.
  • Audio codec: The audio codec to use for outgoing PTT broadcasts. Incoming PTT audio will be decoded according to the codec specified in the incoming message.
  • Channel: Set the channel to be usable, transported, acceptable, and joined, and the channel display name.

Group Paging

Enabling Group Paging Feature

You can enable and specify settings for the Group Paging feature through the phone’s user interface.

To specify the Group Paging feature settings:

  1. Using your phone’s interface, navigate to the Group Paging Configuration menu by pressing Settings🡪 Advanced setting🡪 PTT and paging🡪PTT and group paging.
  2. Choose Group Paging Configuration.
  3. Set the Group Paging function to Enabled.

Please, refer to the following screenshots:

Group Paging

To send a Group Paging broadcast:

  1. Unlock your handset.
  2. Press the Talk soft key.
  3. Set the Default mode to Group paging.
  4. Scroll to the group you wish to send a broadcast to.
  5. Press and hold the Talk soft key before speaking.

The group status will change to Sending group paging to indicate you are transmitting.

The devices which are in the group will receive the paging.

  1. Release the Talk soft key, and press the on-hook/power key when you have finished speaking.

Group Paging Parameters

  • Paging function: Enable or disable the Group paging function.
  • Default group: The group is used to transmit an outgoing page if the user does not explicitly specify a group.
  • Priority group: The group assigned for priority pages.
  • Emergency group: The group assigned for emergency pages.
  • Accept while busy: If no, incoming Group paging sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call-waiting behavior on the active audio group.
  • Caller ID(*): Caller ID number for identification.
  • P-Time: The audio payload size in milliseconds.
  • Audio codec: The audio codec to use for outgoing Group paging broadcasts. Incoming Group paging audio will be decoded according to the codec specified in the incoming message.
  • Group: Set the group whether to be available, transmit, subscribe, join a group, and the group name.

IGMP Settings

Users could specify how often the phone will report IGMP when the PTT/ Paging function is turned on. IGMP reporter help to keep PTT/ Paging receivable in a dormant state. The interval may have some effect on standby time. The valid range is 20-120 seconds

You can find these settings on the LCD Menu under Settings Advanced Settings PTT/Paging IGMP Keep Alive (s)

IGMP Settings

UPGRADING AND PROVISIONING

The WP8x6 can be upgraded via TFTP/HTTP/HTTPS/FTP/FTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS/FTP/FTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP, HTTPS, FTP, or FTPS; the server name can be FQDN or IP address.

Examples of valid URLs:

firmware.grandstream.com/BETA

fw.mycompany.com

Upgrade and Provisioning Configuration

There are two ways to set up upgrades and provisioning on WP8x6. They are the Keypad Menu and Web GUI.

Configure via keypad Menu

  1. In handset Settings, select Advanced Settings 🡪 System Update.
  2. From here, you will have two options, either to detect if a new firmware is available by choosing the “detection upgrade” option or roll back to the previous firmware version by clicking “Switching version”
Upgrade detection via Keypad Menu

Configure via Web GUI

Open a web browser on a PC and enter the IP address for the handset. Then login with the administrator username and password. Go to Maintenance 🡪 Upgrade and Provisioning 🡪 Firmware.

On the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP, HTTPS, FTP, or FTPS (The default setting is HTTP). Save and apply the changes, press the Save and apply button then reboot the phone to initiate the firmware upgrade process.

Upgrade Configuration via Web GUI
Warning

Please do not power off or unplug the device when the upgrading process is on.

Upload Firmware Locally

If there is no HTTP(S)/TFTP/FTP(S) server, users could also upload the firmware to the device directly via Web GUI. Please follow the steps below to upload the firmware locally.

  1. Download the latest firmware file from the following link and save it on your PC.

https://www.grandstream.com/support/firmware

  1. Log in to the Web GUI as an administrator on the PC.
  2. Go to Web GUI🡪Maintenance🡪Upgrade and Provisioning 🡪 Firmware.
  3. Click the “Start” button under “Upgrade Firmware”, and a window will be prompted to select the firmware file to upload.
  4. Select the firmware file from your PC. Then uploading progress will show on the window.
  5. When uploading is done, users can see the upgrading process starts on the device LCD.
  6. The phone will reboot again with the new firmware version upgraded.

No Local Firmware Servers

Service providers should maintain their firmware upgrade servers.  For users who do not have a TFTP/HTTP/HTTPS/FTP/FTPS server, some free Windows version TFTP servers are available for download from:

https://www.solarwinds.com/free-tools/free-tftp-server and https://www.tftpd64.com/.

Please check our website at https://www.grandstream.com/support/firmware for the latest firmware.

Instructions for local firmware upgrade via TFTP:

  1. Unzip the firmware files and put all of them in the root directory of the TFTP server.
  2. Connect the PC running the TFTP server and the device to the same LAN segment.
  3. Launch the TFTP server and go to the File menu🡪Configure🡪Security to change the TFTP server’s default setting from “Receive Only” to “Transmit Only” for the firmware upgrade.
  4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface.
  5. Configure the Firmware Server Path on your device to the IP address of the PC.
  6. Update the changes and reboot the device.

End users can also choose to download a free HTTP server from https://httpd.apache.org/ or use a Microsoft IIS web server.

Provisioning and Configuration File Download

Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS FTP/FTPS. The “Config Server Path” is the TFTP, HTTP or HTTPS, FTP, or FTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the same or different from the “Firmware Server Path”.

A configuration parameter is associated with each particular field in the web configuration page. A parameter consists of a Capital letter P and 1 to 5 (could be extended to more in the future) digit numeric numbers. i.e., P2 is associated with the “Admin Password” in the Web GUI🡪Maintenance🡪 Web Access page. For a detailed parameter list, please refer to the corresponding firmware release configuration template in the following link:

https://www.grandstream.com/support/tools

When the handset boots up, it will issue a TFTP, HTTP(S), or FTP(S) request to download a configuration XML file named “cfgxxxxxxxxxxxx” followed by “cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the MAC address of the phone, i.e., “cfg000b820102ab” and “cfg000b820102ab.xml”. If downloading “cfgxxxxxxxxxxxx.xml” file is not successful, the provision program will download a generic cfg.xml file. The configuration file name should be in lowercase letters.

For more details on XML provisioning, please refer to the following document:

https://documentation.grandstream.com/knowledge-base/sip-device-provisioning-guide/

FACTORY RESET

Restore to Factory Default via LCD Menu

Warning

Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

There are two methods to restore the device to the factory default settings.

  1. On the handset idle screen, go to Settings 🡪 Advanced Settings 🡪 Factory reset.
  2. In the new window, confirm the reset using the left softkey.
LCD – Confirm Factory Reset

3. Once confirming the factory reset, the device will reboot with the default factory settings.

Restore to Factory Default via the Web GUI

  1. Log in to Web GUI and go to Maintenance 🡪 Upgrade and Provisioning 🡪 Advanced Settings.
  2. Click on the Start button in front of the field “Factory Reset” to perform a Factory reset.

3. A dialog box will pop up to confirm the factory reset.

4. Click OK to restore the phone to factory settings.

Web GUI – Confirm Factory Reset

CHANGE LOG

This section documents significant changes from previous firmware versions. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here.

Firmware Version 1.0.1.14

  • No major changes.

Firmware Version 1.0.1.9

  • This is the initial version.

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